A webinar on Best practices of User Experience and how you use XPages to incorporate them in Lotus Applications. Presented by Gayathri Viswanathan of Maarga Systems and Durgaprasad of Peepal Design

1. Why user experience design is more important than ever

2. DURGAPRASAD (DP) GAYATHRI (GAAY)
2

3.  The importance of User Experience design
 Key drivers of UX in the enterprise space
 User Experience and Lotus notes Applications
 How to adopt the best practices of User
Experience in Domino World through
XPages?

4.  Poor user engagement
 Badly defined requirements
 Poor communication between stakeholders
 Politics
Hard to use software has been estimated to
cost the US economy $30 billion in lost worker
productivity
4

5. Engaging
 Is it useful? Does it
provide value to the
Easy of Use
user?
 Is it easy to use?
 Is it pleasant &
Useful
engaging?

7. Core Value: Getting from point A to Point B
Go Anywhere Go Fast
Go together as
Rugged, Fun, Thrills
a family
Outdoorsy

8. If you are designing a car it is important to know,
Who are you designing for?
What do they consider as value?

9. Today Future
9

10. I prefer:
 Hotkeys to mouse actions
 Lots of jelly bean buttons
 Floating tool palettes
 Tiny typefaces
 The color green
Things your users may not
want or need...
10

11. “The User is”
 Novice needs guidance
 Expert needs all in one
place
 Google like search
 Advanced search
 Every conceivable
feature!
11

12. Winchester Mystery House
12

13. Organizational
 Reduce training costs
 Reduce full lifecycle development costs
 Employee engagement
 Increase customer satisfaction
 Quicker adoption of technology
User
Save Time
Increased
Increase User Better Customer
Customer
Productivity Service
Satisfaction
Reduce Errors
Save Cost Higher Revenue & Profits

14. Enterprises typically focus on productivity
(Utility & Usability)
1. Changing demographics
▪ Changing expectation of Millennial generation
(Expectations on design and usability carried over from their use of the
consumer web/ applications)
▪ Everything is Social
2. Complexity of business processes
3. Size

15. Technology Great Products
Business User

16.  Served their purpose
 Were usually RAD
 Focused on
functionality and
workflow than usability
 You could create usable
apps – but mostly
didn’t.

19. Hypothetical - not real people
Archetypal - not “average” users, but representative of usage patterns identified in
the course of qualitative field research
Specific - name, picture, social history

20. Inter-relationships
between people
Focuses on
objects, tools,
documents, used
Pain points

35.  Start with the User
 Visibility of System Status
 User control and freedom
 Consistency and Standards
 Error Prevention
 Recognition rather than Recall
 Aesthetic and minimalistic design
 Help users recover from errors

36. User Centred Approach to the design &
development of an ERP system led to,
300% Worker productivity
55% Training time
company’s upsell and cross-sell
21% activities.
© Deloitte Insight

37. What % of your project effort do you think
should be invested in UX design
 < 10%
 10 - 15 %
 15 - 30 %
 > 30%

38. 38

39. Consistency (Internal)
 Spatial arrangement of UI elements
 Structure
 Functions/ Behaviour
 Terminology
 Icons
UI Patterns
 User Interface Design patterns are
recurring solutions that solve common
design problems

40.  Master Detail
 Table Filter
 Tag Cloud
 Steps left to completion
 Activity Streams

45. Credit:
myWebGate
Social Software
by Richie Schmid
from OpenNTF

46.  Open NTF - http://www.openntf.org/
 UI Patterns - http://ui-patterns.com
 Interface Matters -
http://www.interfacematters.com/
 www.useit.com (jakob nielsens website)
 http://designinginterfaces.com/patterns/
(jennifer tidwells pattern library)