The document discusses the importance of asking powerful questions in various coaching scenarios, especially during sprint reviews in Agile environments. It outlines different types of questions: investigation, advice, detail gathering, thinking, and planning, each aimed at facilitating problem-solving and self-awareness. Additionally, it introduces the ICP-ACC certification program that focuses on Agile coaching and its upcoming sessions.

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How to Ask Powerful
Questions?
Saket Bansal ,
Lead Trainer , iZenBridge

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© 2016 Scaled Agile, Inc. All Rights Reserved.
In Sprint Review, Product Owner shows
high dissatisfaction from the demo, as a
Scrum Master what question would you
ask?
Powerful Questioning
1
min

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Why do we ask questions?
1
min

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We usually ask questions to
Investigation
Giving Advice
Getting Details
Make Coachee Think
Make Coachee Plan

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What is my role
here ?

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Which types of questions are suitable for
Problem Solver?

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Which types of questions are suitable for
Coach?

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© 2016 Scaled Agile, Inc. All Rights Reserved.
In Sprint Review, Product Owner shows
high dissatisfaction from the demo, as a
Scrum Master what question would you
ask?
Map your Questions
1
min

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Investigation Questions
 Why it was not determined earlier?
 Is it not as per acceptance Criteria?
 Why are you not satisfied?

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Investigation Questions Results in
Coachee
Let me prove the
problem
I will find the
solution
Coach

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Giving Advice
 Why don’t you revisit DoD and
Acceptance Criteria?
 Did you define the definition of
done correctly?
 Why don’t you tell this when the
team was marking Story Done?

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Giving Advice Questions Results in
Coachee
This solution
does not work
here
I know the
solution
Coach

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Getting Details
 Tell me more about your dissatisfaction

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Detail Path
Details
Investigation Advice
Thinking Planning

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Thinking Questions
 What do you think we should do to ensure
aligned with your expectations?
 How can we work differently to ensure
aligned with your expectations?
 What ideas have crossed your mind about
improving this situation?

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Thinking Questions Results in
Coachee
I need to think of
solution
I need to make
him think
Coach

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Planning Questions
 What are your options?
 What are you prepared to do for
ensuring alignment?
 What will you complete by next week?

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Planning Questions Results in
Coachee
I need to identify
action plan
I need to facilitate
planning
Coach

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Powerful Questions
Is my Question ?
Takes Coachee forward
Makes Coachee think
Makes Coachee owns his issue
Reflect active listening

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Questions less likely to Generate Insight
 “Why” questions that try to get more details
 Loaded questions that tell people what to think about
 Questions that force people into action
 Questions too focused on investigating the problem

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Coaching is…
 Igniting growth by improving thinking
 Facilitate positive change by improving thinking
 Creates self awareness by showing blind spots
 Showing the mirror
 Providing structure and process to help identify goals and actions
towards them

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Which question would you like to ask?
 Why was it not determined earlier?
 Did you define the definition of done correctly?
 How can we ensure alignment between you and team?
 What is different from what you expected?

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Quick Introduction
of
ICP-ACC (Certified Agile Coach) Program

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Facts
 It’s a Certification Program by ICAgile.com
 Most popular knowledge based Certificate on Agile Coaching
 Requires Attending 3 Days In-person classroom session
 Certification is with Life Long Validity
 No written exam

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Program Focus
 Coaching Mindset
 Coaching Conversations
 Coaching Agreements
 Setting up work environment
 Building Agile Teams
 Coaching Agile Teams
 Coaching Agile Roles
 Agile Transformations

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Upcoming Sessions
City Dates
Chennai 02-Dec-2016 to 04 –Dec-2016
Bangalore 16-Dec-2016 – 18-Dec-2016
Delhi 23-Dec-2016 - 25-Dec-2016

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DiscussAgile

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Questions?