M04 27 Tips and Tricks for a Successful Deployment - Miller Final
1. M04: 27 Tips and Tricks for a
Successful Deployment
Julie Miller, MBB
2. Learning Objectives
• Walk away with 27 tangible suggestions and examples to
immediately implement regardless of how far you are down
your journey.
• Identify the change management barrier point of those non-
supporters to create a way to turn their attitude around.
• Understand how finding everyday practical examples can
enhance your deployment.
• Deploy the craft of sneaking in tools without your colleagues
knowing it to build small successes along the way.
3. A Little History
• Integrys Energy Services is non-regulated energy
company serving commercial and residential customers
across the US
• Our new parent company is Exelon, and we will be part of
the Constellation family
• Constellation has over 1500 employees
• We are nine years into our quality journey
4. Where are you on your journey?
• What disciplines are you deploying?
• Centralized or Decentralized?
• Who is supporting the change?
• How much is in your circle of control?
• Are people excited to be part of it?
5. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
6. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
7. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
8. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
9. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
10. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
11. People
• Pick your people wisely
– Choose personality
– Identify your early adopters
• Start small
– Make it exclusive
12. People
• Hire from within or internalize the function
– You need someone there every day
• Ensure the people report to the right place
– Hint: it should be to the top
13. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
14. Process
• Pick a discipline, one at a time
– Lean, Six Sigma, Project Management,
Change Management?
• Pay attention to the organization’s timetable
– When do career, goal setting, and staffing
conversations happen?
15. Process
• Do the training in person, as a team
• Maximize your face time when working on
projects and initiatives
– This is a great time to teach and recruit
16. Process
• Sneak in new tools as the opportunity
presents itself
– If you are leading the deployment, stay involved
– Keep the practitioners ahead of the need
• Let the organization tell you what it needs
next, that requires you to pay attention!
17. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
18. Systems
• Complete a SIPOC as part of your
communication plan
– How can you share the news?
• Plan in advance where you want to house
your training, work in progress, maps, etc
– Hint: it should be easily accessible
19. Systems
• Think about who will maintain the
documents and systems
• Keep the interfaces simple and inviting
20. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
21. Change Management
• Make your President your champion
– If that’s not possible, next in line will do!
• Find out what makes your champion tick,
– and then fix it!
• Make your champion look smart!
22. Change Management
• Find the barrier point in each interaction
– What is making people tick?
– WIIFM
– Hint: this isn’t the same for everyone
• Incentivize and celebrate the behavior and
successes, even the small ones
23. Change Management
• Even if you know the answer, guide people
to finding it on their own
– A helpful nudge in the right direction doesn’t hurt
– Give them the tools, and voice, to get there
• Make the practitioner position a stepping
stone to career advancement
24. The building blocks
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
25. Success and Examples
• Over communicate the early wins
– You always remember the “first steps”
• Get your champions involved in the
celebrations, get the face time
• Establish metrics to measure success
26. Success and Examples
• Don’t use business examples!
• In fact, personalize the examples
– Walk a participant through the tool on the fly
• When in doubt, use yourself!
– Show how you walk the walk
27. My favorite example
Cycle Time Reduction – Silverware – 65 Sec. to 16 Sec. (75% Reduction)
Overall Cycle Time Reduction – 5Min 40Sec. to 5Min 24Sec. (15% Red.)
29. The list!
• People
1. Pick your people wisely
2. Start small
3. Hire from within or internalize the function
4. Ensure the people report to the right place
• Process
5. Pick a discipline, one at a time
6. Pay attention to the organization’s timetable
7. Do the training in person, as a team
8. Maximize face time when working on projects and
initiatives
9. Sneak in new tools as the opportunity presents itself
10. Let the organization tell you what it needs next, pay
attention!
• Systems
11. Complete a SIPOC as part of you communication plan
12. Plan in advance where you want to house your
training, WIP, maps, etc
13. Think about who will maintain the documents and
systems
14. Keep the interfaces simple and inviting
• Change Management
15. Make your President your champion
16. Find out what makes your champion tick
17. Make your champion look smart
18. Find the barrier point in each interaction
19. Incentivize and celebrate the behavior and
successes, even the small ones
20. Even if you know the answer, guide people to
finding it on their own
21. Make the practitioner position a stepping
stone to career advancement
• Small Success and Easy Examples
22. Over communicate the early wins
23. Get your champions involved in the
celebrations, get the face time
24. Establish metrics to measure success
25. Don’t use business examples
26. Personalize the examples
27. When in doubt, use yourself
30. Questions?
People
•Who and how?
•Internal vs external
training?
•How many?
Process
•When and how?
•Which discipline?
•Timing?
Systems
•What do you have, and
who has access?
•Do you have what you
need?
Change
Management
•Do you have a strong
change champion who is
engaged?
•What is the incentive to
change?
Small Successes and
Easy Examples
•Do you have non-business
examples?
•Can they use the concepts
and tools at home?
