Webinar: Introducing UBBC 3.0
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In April 2017 Policy in Practice releases the new version of our popular Universal Benefit and Budgeting calculator. We call it our UBBC for short. The software will be faster, more accurate and easier to use. As well as receiving a beautiful makeover to the user interface, the calculator will be super-charged with new features and improved navigation. These slides, from our launch webinar on Wednesday 15 March, detail some of the changes we have in store. They cover: Brief introduction to Policy in Practice The need for a benefit calculator Evolution of our software What’s new Let’s look at 3 cases Questions and answers Next steps
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Webinar: Introducing UBBC 3.0
- 1. Policy in Practice Webinar: Introducing UBBC 3.0 Wednesday 15 March 2016
- 2. Housekeeping • Audio check • Please ask questions • Polls and a survey • Finish by 11:30
- 3. Speakers Deven Ghelani Policy in Practice Zoe Charlesworth Policy in Practice Leonardo Kellaway Policy in Practice
- 5. Agenda • Brief introduction to Policy in Practice • The need for a benefit calculator • Evolution of our software • What’s new • Let’s look at 3 cases • Questions and answers • Next steps
- 6. We make the welfare system simple to understand, so that people can make the decisions that are right for them
- 7. Evolution of our software • Built UCC to help small group in Whitehall • 30k+ hits within 3 months • Added current system for first client, LB Lewisham • Helped 3x as many households into work • Fastest in the market, helped w2w clients and housing associations • Added budgeting module • Data analysis and broader policy coverage • Modelling CTRS schemes • Added DHP calculator • Collected four years of customer feedback • Decided to re- build from scratch • Launch of UBBC 3.0 2012 2013 2014 2015 2016 2017
- 9. Background: why the upgrade? • The welfare system is as complex as ever, and changing all of the time • Broader than the current system, or UC - discretionary support, free school meals, support for disabled people – desire to be comprehensive • Flexibility for users, employment advisors and welfare rights experts across a range of sectors (back to work, housing providers, local government) • Greater demand for guidance, in addition to job search and links to local support • Link into to our analytical tools, helping local authorities and others to target support to individual households. • Future proof the infrastructure and the UI for new integrations and modules • A modern intuitive user experience Search is only 5% solved – why stop now? Larry Page and Sergey Brin, Google
- 10. 101010 Poll 1: What are the most important uses of a calculator for your organisation?
- 11. 111111 Powerful software Helping people make decisions that are right for them
- 12. Key concepts behind UBBC 3.0 Income maximisation Engaging and easy to use Action oriented advice
- 13. How these concepts are supported Incomemaximisation Accurate calculation of benefit income Individual actions for maximising income Budgeting that shows where you can make savings Quick links to benefit application and job search Engagingand easytouse Visual charts and engaging User interface Compare different scenarios side by side Benefit breakdown for advocacy Customised for organisations and advisors Actionoriented advice Personalised action list for user and adviser Better off calculation linked to job search Budgeting that shows how to reduce cost Identify barriers and sources of support Calendar for UC payments
- 14. Meeting the needs of your organisation Better engagement between organisation and customers Improve the situation of your customers Decrease rent arrears Increase income / revenue Optimise staff time Income maximisation Engaging and easy to use Action oriented advice
- 15. Meeting the needs of your clients of tenants require no support 30% of clients require some support 50% of clients require a lot of support (and take up 80% of staff time) 20% Source: Curo Group, 2017
- 17. 171717 Let’s look at some cases
- 18. Case 1: Abby Abby is an unemployed single parent who is considering returning to work but concerned about childcare costs. Will Abby be better off in work?
- 19. Case 2: Belinda and Carl Belinda and Carl are a couple with 2 young children currently living with their family. They want to move to their own property but are not sure if they can afford it. What rent can Belinda and Carl afford?
- 20. Case 3: Deborah Deborah is a single parent with 3 children. Another older child, and their partner, also live at home. She has moved to Universal Credit and doesn’t understand why her household’s income has reduced. Why has Deborah’s household income reduced? How can she improve her situation?
- 21. Deborah This is a more complex case and illustrates: • How the calculator can be used to examine benefit levels in complex cases • How the calculator supports the role of organisations in benefit support and advocacy. • This is of particular importance given the increasing amount of time that organisations need to spend on this role under Universal Credit.
- 22. New features • New features to meet the core roles of income maximisation, support and engagement: • Actions • Barriers and support • Budgeting calendar • Prints
- 27. Clear, actionable print layouts Select your scenario Show current system or UC Show information for advisor or user Select print, email or download • Assessment • Detailed breakdown • Actions • Benefit actions and information • Budget actions • Support action • Calendar
- 29. 292929 Poll 2: From a management perspective what are the most useful features of the software?
- 30. 303030 “Any software is only as good as its implementation and the support we’ve had from the team to bed in the new service has been a massive benefit to us.” Jemma Johnstone, Serco
- 31. 3131 “Our tenants are facing increased pressure on their budgets as a result of welfare reforms. This is one of the key reasons why we chose Policy in Practice's Universal Benefit and Budgeting Calculator software. It allows us to provide better income and budgeting support to our tenants.” Linda Tookey, First Wessex Housing Association
- 32. 32 Questions
- 33. www.policyinpractice.co.uk Thank you Zoe Charlesworth zoe@policyinpractice.co.uk Leonardo Kellaway leonardo@policyinpractice.co.uk 0330 088 9242 hello@policyinpractice.co.uk
Editor's Notes
- [Are we using polls?]
- I founded Policy in Practice back in 2012 to help people to make the decisions that were right for them. The biggest challenge in policy is not legislation or implementation, it is how policy is communicated and understood. We model the policies of four different government departments combined, over 9,000 equations to show how policy affects the individual.
- NB. Merge with slide 13 as appropriate
- Poll 1: What are the most important uses of a calculator for your organisation? 1. Assisting claimant transfer to UC 2. Helping people in to work 3. Carrying out a pre-tenancy check 4. Improve customer’s circumstances 5. Helping advisers to engage with customers
- Better engagement between organisation and customers Improve the situation of your customers Decrease rent arrears Increase income / revenue Optimise staff time
- 30% = self serve / guidance 50% = information and advice 20% = support and advocacy
- To show speed of a simple calculation To show scenarios to assist decision-making To show slider Illustrates use to organisations for getting people back to work Case: Single parent with 3 children. Youngest is now 4 so she is looking at returning to work. In addition to the free childcare available for her 4 year old she will need wrap around care for the children. She is concerned that it will not be worthwhile returning to work. Data input: DOB 1980 Children 2008, 2009, 2012 Private rent, 3 beds, £400/month Scenario 1: no income Scenario 2: Childcare £300/month. Job £15,000 30 hours [5 mins]
- To show: Use to lettings Budgeting – cover selection of databases Scenarios Surplus/deficit Useful to organisations for sustainable lettings Case: Couple with 2 infants (boy and girl) currently living with family are wondering whether they could afford to live in their own place. Offered a HA tenancy but not sure if it will leave them with enough after rent and housing costs. He is disabled and she is his carer. DOB 1980, 1980 Children DOB: 2017, 2016 User: Carers Allowance Partner: ESA support/ DLA care middle Scenario 1: no housing costs Scenario 2: housing costs: 2 bed social rent, CT, Postcode(?), electricity, water rates, insurance Scenario 3: Scenario 4: offer same number beds in different locations [10 mins]
- To show: More complex case Use in support and advocacy Discussion of actions and barriers Using scenarios to change benefits to maximise income The case: Single parent with 3 children and older child and their partner living in her home. She has moved to UC and doesn’t understand why her income has reduced. She works part time in a self-employed capacity. DOB 1978 Child DOB 2001/2002/2003 Non-deps DOB: 1995 – 1. earning £150/week. 2. earnings £120/week Earnings: self-employed working 20 hours week for £100/month Rent £400/month social housing 4 bed 1st scenario: explain difference between current v UC showing MIF and non-dep changes Discussion indicates that she is also caring for her parents who live near by for more than 35 hours/week. Her father receives DLA at the middle rate Scenario 2: input CA. Show that if she claims CA her MIF will reduce and she can still carry on being self-employed for up to 16 hours/week. Result: Printout to show non-deps their expected contribution Information on how to apply for CA Actions agreed by adviser and user around claiming CA, updating her journal, talking with non-deps and arranging greater contributions. Further meeting planned to check on actions and arrange arrears repayments. [15 mins]
- To show: More complex case Discuss actions and barriers Using scenarios to change benefits to maximise income
- To show: More complex case Discuss actions and barriers Using scenarios to change benefits to maximise income
- Poll 2: From a management perspective what are the most useful features of the software? Ability to record and monitor customer’s outcomes Management info to prove ROI and staff efficiency Ability to save staff time Maximising organisation revenue by helping customers make decisions Providing debt and budgeting services in same conversation
- Q: How long would a typical case take to assess? Q: How long does it take to get started with this software? Q: What customisations can you do for me? Q: What training and support do you give for clients? Account management story: training (webinars, Olark) / on boarding / roll out / usage monitoring