1. The document discusses key skills for project managers in the implementation phase, including managing issues, managing people, and managing internal controls. 2. Managing issues involves identifying issues, assigning responsibility, monitoring progress on resolving issues, escalating unresolved issues, and closing out issues. 3. Managing people requires strong soft skills like communication, motivation, listening, and conflict resolution, as well as hard skills like hiring the right candidates, developing employees, and using a RACI matrix to assign roles. 4. Managing internal controls involves defining roles and responsibilities, assessing performance, and determining who should perform each task.

1. Implementing & Closing out
Project Management for
Social Impact

2. Planning & Implementing
Implementation

3. Skills that project managers should use in
the implementation phase
1. Managing issues
2. Managing people
3. Managing internal controls
Implementation

4. Managing Issues
Implementation
What Are Issues?

5. Identifying Issues
Implementation

6. Identifying Issues
Implementation

7. Identifying Issues
Implementation

8. Identifying Issues
• At a weekly team meeting, ask each team member to share one thing
that went well and one issue that they noticed.
• When someone reports an issue right away, praise them in a team
meeting or email.
• Share issues that have come up in your own work.
• If you are worried that employees are too embarrassed or scared to
share issues, provide a confidential way for employees to report issues.
An online form can be helpful for this.
Implementation

9. Managing Issues
Resolving Issues
1. Assigning Responsibility
2. Monitoring Progress
3. Escalating Issues
4. Closing out issues
Implementation

10. Managing Issues
THE RELATIONSHIP BETWEEN RISKS AND ISSUES
Implementation

11. Managing Changes
Implementation

12. Managing Changes
1. Identify any proposed changes before they are implemented.
2. Analyze the proposed changes.
3. Authorize, deny, or escalate.
4. Document in the project charter.
5. Update project plans and communicate with stakeholders.
Implementation

13. Managing People
Implementation

14. SOFT SKILLS VERSUS HARD SKILLS
• Communicating clearly
• Motivating your team
• Listening
• Sharing your vision
• Resolving conflicts
Implementation

15. Hard Skills
Implementation

16. HIRING
Implementation
How will I find candidates?
What skills does each job require? What experience does each job require?
How will I decide which candidates to hire

17. DEVELOPMENT
• What are my employees’ professional goals?
• What skills would benefit our project?
• What skills do my employees already have?
• What professional growth resources can I provide my
employees with?
Implementation

18. Management
• Who will manage other people?
• How will I assess performance?
• Who should perform each activity?
Implementation

19. THE RACI MATRIX
Implementation

20. Managing Internal Controls
• Who will manage other people?
• How will I assess performance?
• Who should perform each activity?
Implementation

21. End-of-Project Transitions
• Closure
• Extension
• Expansion
• Redesign
End-of-ProjectTransitions

22. Close Out Activities
RiskManagement
1. VERIFY THE PROJECT SCOPE AND DELIVERABLES
2. COMPLETE THE ADMINISTRATIVE, FINANCIAL, AND CONTRACTUAL CLOSURE
3. COMPLETE END-OF-PROJECT LEARNING
4. CELEBRATE ACCOMPLISHMENTS