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Washington dc workshop_jan12
The GlobalGiving Foundation's online fundraising workshop on January 12, 2012, presented key statistics on donations, donor demographics, and corporate partnerships, highlighting a total of $80.6 million raised through the platform to date. It emphasized the importance of donor engagement, effective use of social media for fundraising, and strategies for building relationships and stories that resonate with potential donors. The workshop also discussed membership requirements and opportunities for NGOs to enhance their outreach through GlobalGiving's resources and campaigns.
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Washington dc workshop_jan12
- 1. Online fundraising workshop WashingtonDC|| January 12, 2012 GlobalGiving Foundation
- 2.
- 7. GlobalGiving by theNumbers • Overall donations made through GG to date: $80.6 mn • Overall donations made through GG in 2011: $30.1 mn • Number of donors to date: 237,246 • Projects receiving funding: 5,014 • Number of visitors who visit GG.org each week: 30-40K • Average donation amount per org: ~$9,000/year (Median: $2,400) • Countries disbursed to: 120 countries • Top Donor Countries: USA, Canada, UK, Australia, India, Singapore • Percentage of donors who ‘add on’: 50% • Average donation size: $78 (Median: $25)
- 8. • International donations • Corporate partnerships • Matching grants • Marketing campaigns GlobalGiving • Donor Management Value • New Donors Proposition • Fundraising and capacity building training • Credibility/Recognition • UK and US Charitable Status
- 9. Business Partnerships • Amountraised in 2011: $7.5million + • Corporate partners in 2011: 65 • Corporate partners: Eli Lilly, Hilton, Sabre, Nike, Capital One, Moodys, Google, Western Union , Cummins, and dozens more • Donation volume in 2010 through corporate partners: ~$5.2 million • Amount given by Nike’s employees: ~$1 million in 2010 1/12/2012 9
- 10. Other value fornon-profit partners
- 11. Building Fundraising Capacity • Monthly trainings • One on one consultations • Connecting with highly-skilled volunteers • Blog: http://tools.blog.globalgiving.org/ Come here for: – External opportunities – Summaries and slides from past trainings – Details on matching campaigns and other – opportunities – General online fundraising tips
- 12. Transforming relationships • Youcan access your donor information in real time by logging on to the Project Entry site on GlobalGiving.org • This site also allows you to download all of your past donation information • Please note this provides gross donation information (not counting fees or add ons) • You can send thank you notes directly through the GlobalGiving site.
- 13. Fundraising strategies % applyingfor grants? % getting grants? % have gotten funding for at 3 consecutive years? Can you (y’all) commit 5 hours a week helping your org reach donors through social media?
- 14. What have youtried? Get in groups and list what social media fundraising approaches you have tried? (3min) Yes, but it Yes we wasn’t my rocked it! bag.
- 15. Circles of influence thereal world online
- 16. Spend time withyour closest friends, and trust them to connect with their friends for you. 5-10 people
- 17. 5 core staff About 1600 people involved to get >50 donations in 1 month
- 18. You will buildrelationships and inspire people to become your advocates Source: “What’s next in media: by Neil Perkin
- 19. Your supporters willauthor their own messages some success greater potential
- 20. Y’all are partof something bigger Obama 2008 35,000 volunteer groups 2,000 Held 200,000 Events meetings 2,000 official 442,000 Videos videos
- 21. Video Networking IM photo-share games Blogs Creators podcast twitter dating
- 23. Practical tool: Inmaps See what your own network looks like. Delivery trucks Neuroscientists Tech4good Mad writers
- 24. Group worksheet time (20 mins)
- 25. Example of wow http://vimeo.com/24715531
- 28.
- 29. human nature doesn’t change human behavior does
- 30. technology doesn’t makeus social
- 31. tell a powerfulstory specific simple
- 32. Things to talkabout? • News • Pictures, Videos • Beneficiary Stories • Articles about Your Organization and/or Staff • Articles about Your Cause • Feedback (good and bad) • Questions for Your Network • Partner News • Volunteer Opportunities
- 33. Telling stories in anage of information hysteria
- 34. 1. Personalize. 2. Amplify. 3.Socialize. 4. Chop it down. 5. Let it flow. 6. Allow for emotion. 7. Add depth.
- 35. donor email fundraisers website social offline media events
- 36. Getting the Most outof Facebook for Fundraising Alison Carlman, Unmarketing Manager at GlobalGiving
- 37. The Same Old CommunicationRules Apply: 1. Identify your audience 2. Choose the right medium 3. Develop your key messages 4. Deliver them in an interesting way
- 38. Pick a Medium,Do it Well.
- 39. Developing Your KeyMessages Establish your goals. Then talk about them.
- 40. Developing Your KeyMessages Establish your goals. Then talk about them. • Identify yourself
- 41. Developing Your KeyMessages Establish your goals. Then talk about them. • Identify yourself • Share your mission
- 42. Developing Your KeyMessages Establish your goals. Then talk about them. • Identify yourself • Share your mission • Demonstrate your personality
- 43. Developing Your KeyMessages Establish your goals. Then talk about them. • Identify yourself • Share your mission • Demonstrate your personality • Prove your worth or impact
- 44. Developing Your KeyMessages Establish your goals. Then talk about them. • Identify yourself • Share your mission • Demonstrate your personality • Prove your worth or impact • Explain your challenge
- 45. Developing Your KeyMessages Establish your goals. Then talk about them. • Identify yourself • Share your mission • Demonstrate your personality • Prove your worth or impact • Explain your challenge • Ask people to respond
- 46. Yep, The SameOld Communication Rules Apply. 1. Identify your audience 2. Choose the right medium 3. Develop your key messages 4. Deliver them in an interesting way
- 47.
- 48.
- 49. Engagement = Conversation Conversation is about give and take. On Facebook, conversations happen in a public forum.
- 50. Facebook is aGrowing Animal • Introducing Timeline
- 51. Facebook is aGrowing Animal • Introducing Timeline • Changes to the News Feed
- 52. How do youget to the top of the newsfeed? Introducing Facebook EdgeRank.
- 53. Understanding EdgeRank EdgeRank isthe formula that Facebook uses to determine where (and whether) your stories appear in your fans’ News Feed. It helps your stories spread. • Every post has a score (status update, photo, video, question) • Low-scoring posts never appear in the News Feed • The higher a EdgeRank score, the higher it will appear in the News Feed.
- 54.
- 55. EdgeRank Formula: Affinity Affinity:How close am I with the person/page?(A measurement of a user’s connections to and previous interactions with the page)
- 56. EdgeRank Formula: Weight Weight: OBJECT WEIGHT: The more time you take to create content, the more weight. (Videos more than photos more than statuses.) INTERACTION WEIGHT: The more people engage, the more weight. (Shares worth more than comments, which are worth more than likes, which are worth more than clicks.)
- 57. EdgeRank Formula: TimeDecay Time Decay: As time goes on, your post has less EdgeRank. (The more interactions the post gets right away, the more it spreads.)
- 58. EdgeRank: The Moralof the Story? • Focus on quality: engaging posts! • Boring posts can hurt your EdgeRank (and hinder your ability to spread important messages later.) • Experiment! Measure! Improve!
- 59. How to PostEngaging Content (according to Facebook) 1. Post succinct content 2. Post photos and videos 3. Post regularly 4. Ask your fans’ opinions 5. Ask questions using the polling feature 6. Try “fill in the blank” posts 7. Give your fans access to exclusive information 8. Reward your fans with deals and perks 9. Be timely 10. Localize your posts if they’re only relevant to a specific audience
- 60. Further Tips for Creating Engaging Content – Be human! – Videos, photos and polls are better than constant “asks”! – Use calls-to-action to direct behavior – Start your own traditions (“photo of the week”) – Make the rewards of being a fan obvious and valuable – Check in on how you’re doing with Facebook Insights
- 61. Get the MOSTout of Facebook for Fundraising! Only once you’ve engaged your audience will you successfully use Awareness your Facebook page to raise money! Engagement Donations
- 62. QUESTIONS? Thanksto the folks at Make Me Social, EdgeRankChecker.com, and Argyle Social for some of the ideas and images used in this presentation.
- 63. Try it Out… Yourboss has asked you to post about today’s GlobalGiving workshop on your nonprofit’s Facebook Page. Decide: • who your audience is • what your key message is • what you want them to do as a result of seeing the post (tell them!) • how you’re going to get them to engage
- 64. Joining GlobalGiving Due How to join Open Diligence GlobalGiving Challenge process
- 65. How to joinGlobalGiving • Nominate your organization using the online nomination form • Complete GlobalGiving’s Due Diligence requirements • Post a project and participate in an Open Challenge • Raise $4,000 from 50 donors
- 69. Eligibility Requirements • Registeredorganization – no individuals, businesses, etc. • (At least occasional) access to the internet • Non-evangelizing • Non-discriminating • Charitable purpose
- 70. Feedback from NGOpartners On behalf of HOTPEC Orphanage, I wish to Part of our strategy with the Global congratulate you for the professional kind of Giving campaign is 1) to be able to list support extended to us. our projects on a major charitable giving site, 2) to broaden our outreach Many things have we discovered that will beyond friends and family donors. improve our ability to communicate with other partners in development. For We are happy to say that so far, the example: the Thank you template, how to strategy is working. Specifically, a bit present projects so that they appear more than 50% of our donors during appealing and many other tips which will leave us even more a professional the campaign are new to Caravan to organisation than before. Even if we do not Class and 28% of all donors are win the competition in the end, we would outside of our friends and family have advanced in our ways of community, ie. unaffiliated donors. communication. -- Barry, Caravan to Class We want to say a BIG THANK YOU to all the members of your team. -- HOTPEC Orphanage
- 71. Then What? • Become an active GlobalGiving partner • Post frequent Project Reports • Send Thank You’s to your donors • Join GlobalGiving UK • Post another project • Participate in GlobalGiving campaign
- 73. GG Partnership Options •Strategic Philanthropy • Employee Engagement • Gift Cards • Cause-Related Marketing • API Integration
- 74.
- 75. Employee Engagement: Nike •Nike uses the WE Portal to engage it’s employees worldwide • Employees have access to all projects on GG • Instead of traditional matching, receive a GG gift card for amount donated • Over $2.5M given since program started almost 2 years ago
- 76.
- 77. Employee Engagement: EliLilly • 37,000 employees globally • Have access to all pre-Existing GlobalGiving projects in the categories of health, environment, education and hunger • All donations of $25 or more are matched 1:1 • Received a $50 gift credit to from Lilly Foundation
- 79.
- 82. Holiday & Year-EndGiving • Important Dates – Black Friday – Nov. 25 – Cyber Monday – Nov. 28 – Hanukkah – Dec. 20 - 27 – Christmas – Dec. 25 – Last day to give in 2011 – Dec. 31 • GlobalGiving promotions – GlobalGiving donor outreach – Tribute Card Challenge – Gifts for Good Don’t forget to get ready for January gift card redemptions!
- 85. Resources • Social Media Revolution • NameChk – find out if your org name is registered • Social Media ROI – how to justify what you’re doing • Facebook Page Best Practices – by Zoetica • So you want a Facebook Fanpage for your Nonprofit? – by Beth Kanter • How Charities are Finding the Good with Facebook Fanpages (case studies) • Facebook Bestpractices for Nonprofits (beyond the basics) • 26 Slideshares on Social Media for Nonprofits • 10 Facebook resources for nonprofits • Social Media Starter Kit – by AARP • Mashable’s Social Media Page
- 86. Stay in touch! AlisonCarlman acarlman@globalgiving.org @globalgiving (twitter) Marc Maxson mmaxson@globalgiving.org @marcmaxson (twitter) Manmeet Mehta mmehta@globalgiving.org @manmeetmehta (twitter)
Editor's Notes
- #6 What is GlobalGiving?A website that helps organizations raise money to help their communities.We offer organizations a unique set of online tools, strategic support, and the opportunity to connect with our vast network of individual donors and corporate sponsors.
- #14 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #15 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #16 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #17 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #18 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #19 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #20 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #21 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #22 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #23 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #24 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #25 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #26 Get your cell phones ready and handy if you’re in the US and you want to try it yourself!
- #35 1 Personalize. Use a personal voice—think of your audience as “friends, fans and followers” 2 Amplify. Use open-source technology to amplify your voice across several platforms at once…and to crowd-source money, data, opinion 3 Socialize. Understand the significance of Dunbar’s number (150) as you mobilize small communities that share your values and are committed to your cause 4 Chop it down. Create relevant, bite-sized messages that support big concepts 5 Let it flow. Use the notion of the status update (in whatever form) to foster ambient intimacy and a continuous flow of real-time information 6 Allow for emotion. Use traditional, “start/end” narratives to punctuate your delivery with emotion and meaning 7 Add depth. And use “here/there” structures—open vaults of information—to add depth and substance to your story And if all else fails: simplify. Because we don’t need more complexity.
- #36 Figure out the best medium to communicate with your audience
- #38 Good rule of thumb: Think of social media as a cocktail party (or a fundraising dinner): you’re in a room full of people, some you know, some you don’t. But you wouldn’t walk into the party and start asking people point blank to write you checks. First you’d figure out who you’re talking to, find the right opportunity to jump in and introduce yourself, and you’d then tell your story before you asked for any favors.
- #39 Manmeet has covered network mapping, so that’s a huge start in identifying your audience. So we’ll move on to the next step: choosing the medium. - How many of you are on XYZ personally? How many of you are using XYZ for fundraising?- Pick one and do it wellWhere are you and your staff/volunteers already active? Blending of personal and professional We’re going to talk about Facebook today. Most of you at least use Facebook personally, so I’m not going to walk you through the steps of setting up a page. We do have resources on our site to help you do that, but I’m going to focus on what you do AFTER you’ve set up your page, and invited your personal friends to “like” or become fans of the page.
- #40 If you’re going to motivate a community to do what you want, you need to have a strong sense of what exactly it is that you want. The first step is to write out goals for your social media presence. (We as communicators owe it to the people we serve to have a plan and strategy!)
- #46 These core points are relevant on a meta (big picture) scale – you should be able to answer these questions with any of your messaging, but also on a micro, per-post level, you should be addressing these key points
- #47 I realize that none of that was the sexy stuff, that you’re ready to move on to tangible ideas and not the basics, but a LARGE number of the people who engage with us on Facebook never get to this point, so I’m driving it home. You need to have a plan!
- #48 Awareness is the first step, but it’s only going to happen if you are organized and clear in your messaging. But awareness will only get us so far.
- #49 Since the title of this presentation is “Getting the Most out of Facebook for Online Fundraising” I think you’ll want me to go straight to talk about messaging for getting donations. But I’m not going to. First, I want to get you to engagement. What we want to help you do is learn how to engage them (and why it’s important to) in order GROW YOUR FAN BASE and also BRIDGE the gap from engaged fans to donors.
- #50 Can’t just focus on “awareness” and bark at the window all the time. Need to listen to what people are saying and join in.
- #52 TimelineSort by most recent or most highlighted.(many pages are seeing less interactions than before)
- #54 Why is two-way engagement so important? Because it’s the only way that your message will be heard by your followers, and one of the only ways that you can grow your network from within Facebook.
- #60 I could have done my entire presentation on what makes engaging content, but Facebook did a great job of that, and includes some great examples.