JobTrain.org invited me to speak to their Coding Students in Menlo Park. We talked about the "Why" behind coding anything, and the critical team dynamics between you, your team, the customer and the cross-functional teams. Inspiring hour with inspiring students!
The Evolution of Support: How to Manage Customer Support in an Era of Self-helpErin Washington
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
Ransys Feedback Technology is a leading global provider of Enterprise Feedback Management solutions that has developed Attentive ACE® (Attentive® Customer Experience); a platform that allows organizations to reduce costs by managing all of their feedback needs using one consolidated feedback platform.
Attentive ACE® is a daily operational tool for front line mangers that improves employees’ and customers’ engagement by utilizing the voice of the customer at the right time and place. Attentive ACE® built-in coaching, recovery, and change requests workflows, which are based on aggregated front line managers’ conclusions and recommendations, drives higher customer satisfaction, loyalty and retention and leads to operational cost savings and improved revenues.
How to Prompt Meaningful Engagements with Customer BenchmarkingAmity
Meaningfully engaging with customers is critical for SaaS Customer Success Managers to move their accounts forward. Yet, it can be challenging to prompt the conversations and actions required to achieve the adoption, retention, and expansion rates your business needs.
Leading SaaS companies are using customer benchmarking to tackle this challenge. Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from their solutions. As a result, both customers and SaaS companies achieve better outcomes.
The Evolution of Support: How to Manage Customer Support in an Era of Self-helpErin Washington
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
Ransys Feedback Technology is a leading global provider of Enterprise Feedback Management solutions that has developed Attentive ACE® (Attentive® Customer Experience); a platform that allows organizations to reduce costs by managing all of their feedback needs using one consolidated feedback platform.
Attentive ACE® is a daily operational tool for front line mangers that improves employees’ and customers’ engagement by utilizing the voice of the customer at the right time and place. Attentive ACE® built-in coaching, recovery, and change requests workflows, which are based on aggregated front line managers’ conclusions and recommendations, drives higher customer satisfaction, loyalty and retention and leads to operational cost savings and improved revenues.
How to Prompt Meaningful Engagements with Customer BenchmarkingAmity
Meaningfully engaging with customers is critical for SaaS Customer Success Managers to move their accounts forward. Yet, it can be challenging to prompt the conversations and actions required to achieve the adoption, retention, and expansion rates your business needs.
Leading SaaS companies are using customer benchmarking to tackle this challenge. Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from their solutions. As a result, both customers and SaaS companies achieve better outcomes.
How to Unleash the Hidden Value of a Best Practices Voice of the Customer Pro...Gainsight
Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer.
We call that infinite feedback loop the Voice of the Customer (VoC).
In this webinar, you’ll learn several actionable tips and tricks to spin up a world-class VoC program, as well as what common pitfalls to avoid along the way. Join Waypoint Group Founder and Principal Steve Bernstein and Gainsight Director of Product Marketing Ganesh Subramanian as they explore what makes VoC so valuable and how you can drive that value in your organization.
10 Insights to Deliver Amazing Customer ServiceDesk
Think of the last time you contacted a "typical" company. Did you feel appreciated, acknowledged, or loved by their response? If so, that's great! If not, maybe you need to share these tips with them - they describe how to move from Customer Service vision to the actual practice of making customers happy at scale. We'd love to hear your tips as well, so feel free to add them in the comments!
For most retailers, once the clock strikes midnight on Black Friday, they will constantly be racing against an unforgiving clock to solve every holiday customer question. This is why there is no better time of year than to pull out all of the stops to make sure every agent is as fast and productive as possible.
Click here for 100 FREE Flex Hours from Desk.com - just in time for the Holidays: http://bit.ly/HolidayRush2013
Customer Education - The Scale Engine for Customer SuccessTotango
From Customer Success Summit 2017 - Adam Avramescu,
Director of Optiverse and Customer Education at Optimizely, discusses "Customer Education - The Scale Engine for Customer Success".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
Presentation on "Customer Service Excellence" by Terry Pilcher during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai
How to Ace the Customer Success Manager InterviewShreesha Ramdas
Demand for Customer Success Managers is rapidly increasing, thanks to the emergence of SaaS and the subscription-based economy. Customer Success Managers are essential for retaining customers and harnessing recurring revenue, upsells, and referrals. At the same time, for candidates, the Customer Success career offers plenty of avenues for career growth.
In these webinar slides, Paul Reeves, the VP of Customer Success at TokBox, will provide useful tips on how to ace the interview for a Customer Success role. Paul has many years of experience as a Customer Success executive, and during this time, he has interviewed numerous candidates. He will share the insights he has gained from doing these interviews so you can be successful as a candidate.
From these slides, you’ll glean important aspects of Customer Success interviews, such as:
– Understanding the needs of your customer (Potential Employer)
– Building a relationship while educating and onboarding about your amazing product or service (You!)
– Working collaboratively with all stakeholders to realize value (Hire you!)
Check out the full webinar here: https://strikedeck.com/nextgen-csm-signup-how-to-ace-your-customer-success-interview/
Refining Your Skills for the Not Too Distant Futureqmatheson
Presented at ORBiT Real Time Days 2014
Keynote address by:
Alex Gallacher, EngageHR
The high-tech, consumer-savvy, not-too-distant future may very well require different skills than we have traditionally hired for or trained for. Let’s talk about what skills we actually need to be building in our existing staff and looking for in those we hire. If we don’t have those skills ourselves, how do we hire for them? What do we need to know, how difficult is it to learn, how big a leap is it? Whether you’re a broker or a carrier, you need to know and we’re here to tell you!
How to Combine Live Chat with Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Originally from our webinar with Pascal from Userlike, check out this deck to learn tips and tricks for combining and boosting your live chat and phone support. In the deck you’ll learn:
- Tips for leveraging these support channels more effectively.
- Ways in which these two channels differ and their use cases.
- How to integrate live chat and phone support in the most optimal way.
Watch the webinar here: https://www.talkdesk.com/resources/webinars/improving-live-chat-phone-support
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
Dovetail usergroup presentation: E-commerce top tips Dovetail Services
A practical workshop that will deliver a range of tips and techniques on ways to improve e-commerce order conversion rates for subscription acquisition and renewal transactions.
CASE STUDY: Customer experience management: How to manage the digital 'moment...B2B Marketing
CASE STUDY: Customer experience management: How to manage the digital 'moments of truth'
Ceri Jones, VP, global demand generation and senior director, Basware
In this presentation we'll look at best practices for writing autoresponders, and how and when you should use them to get more our of your email marketing list.
How to Unleash the Hidden Value of a Best Practices Voice of the Customer Pro...Gainsight
Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer.
We call that infinite feedback loop the Voice of the Customer (VoC).
In this webinar, you’ll learn several actionable tips and tricks to spin up a world-class VoC program, as well as what common pitfalls to avoid along the way. Join Waypoint Group Founder and Principal Steve Bernstein and Gainsight Director of Product Marketing Ganesh Subramanian as they explore what makes VoC so valuable and how you can drive that value in your organization.
10 Insights to Deliver Amazing Customer ServiceDesk
Think of the last time you contacted a "typical" company. Did you feel appreciated, acknowledged, or loved by their response? If so, that's great! If not, maybe you need to share these tips with them - they describe how to move from Customer Service vision to the actual practice of making customers happy at scale. We'd love to hear your tips as well, so feel free to add them in the comments!
For most retailers, once the clock strikes midnight on Black Friday, they will constantly be racing against an unforgiving clock to solve every holiday customer question. This is why there is no better time of year than to pull out all of the stops to make sure every agent is as fast and productive as possible.
Click here for 100 FREE Flex Hours from Desk.com - just in time for the Holidays: http://bit.ly/HolidayRush2013
Customer Education - The Scale Engine for Customer SuccessTotango
From Customer Success Summit 2017 - Adam Avramescu,
Director of Optiverse and Customer Education at Optimizely, discusses "Customer Education - The Scale Engine for Customer Success".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
Presentation on "Customer Service Excellence" by Terry Pilcher during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai
How to Ace the Customer Success Manager InterviewShreesha Ramdas
Demand for Customer Success Managers is rapidly increasing, thanks to the emergence of SaaS and the subscription-based economy. Customer Success Managers are essential for retaining customers and harnessing recurring revenue, upsells, and referrals. At the same time, for candidates, the Customer Success career offers plenty of avenues for career growth.
In these webinar slides, Paul Reeves, the VP of Customer Success at TokBox, will provide useful tips on how to ace the interview for a Customer Success role. Paul has many years of experience as a Customer Success executive, and during this time, he has interviewed numerous candidates. He will share the insights he has gained from doing these interviews so you can be successful as a candidate.
From these slides, you’ll glean important aspects of Customer Success interviews, such as:
– Understanding the needs of your customer (Potential Employer)
– Building a relationship while educating and onboarding about your amazing product or service (You!)
– Working collaboratively with all stakeholders to realize value (Hire you!)
Check out the full webinar here: https://strikedeck.com/nextgen-csm-signup-how-to-ace-your-customer-success-interview/
Refining Your Skills for the Not Too Distant Futureqmatheson
Presented at ORBiT Real Time Days 2014
Keynote address by:
Alex Gallacher, EngageHR
The high-tech, consumer-savvy, not-too-distant future may very well require different skills than we have traditionally hired for or trained for. Let’s talk about what skills we actually need to be building in our existing staff and looking for in those we hire. If we don’t have those skills ourselves, how do we hire for them? What do we need to know, how difficult is it to learn, how big a leap is it? Whether you’re a broker or a carrier, you need to know and we’re here to tell you!
How to Combine Live Chat with Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Originally from our webinar with Pascal from Userlike, check out this deck to learn tips and tricks for combining and boosting your live chat and phone support. In the deck you’ll learn:
- Tips for leveraging these support channels more effectively.
- Ways in which these two channels differ and their use cases.
- How to integrate live chat and phone support in the most optimal way.
Watch the webinar here: https://www.talkdesk.com/resources/webinars/improving-live-chat-phone-support
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
Dovetail usergroup presentation: E-commerce top tips Dovetail Services
A practical workshop that will deliver a range of tips and techniques on ways to improve e-commerce order conversion rates for subscription acquisition and renewal transactions.
CASE STUDY: Customer experience management: How to manage the digital 'moment...B2B Marketing
CASE STUDY: Customer experience management: How to manage the digital 'moments of truth'
Ceri Jones, VP, global demand generation and senior director, Basware
In this presentation we'll look at best practices for writing autoresponders, and how and when you should use them to get more our of your email marketing list.
How to Boost Your Email Marketing Campaigns and Attract More Students.pptxLearnystTeachOnline
Discover:
1. Tailoring your email content to your target audience's needs and interests
2. Optimizing email elements for maximum impact
3. Driving traffic and converting learners into customers
Unlock the power of email marketing to make learning enjoyable, gain feedback insights, and grow your course business.
In this presentation we'll look at best practices for writing autoresponders, and how and when you should use them to get more our of your email marketing list.
"Mastering Email Marketing: A Beginner's Guide to Copywritingharryjohn31
"Mastering Email Marketing: A Beginner's Guide to Copywriting" is a comprehensive ebook designed to equip beginners with the essential skills and knowledge needed to excel in email marketing. The ebook covers a wide range of topics, starting from understanding the fundamentals of email marketing to mastering advanced strategies for crafting compelling copy that drives engagement and conversions.
Key topics covered in the ebook include:
Introduction to Email Marketing: An overview of email marketing and its importance in today's digital landscape.
Writing Engaging Email Openers: Techniques for crafting attention-grabbing email openers that compel recipients to keep reading.
Developing Persuasive Body Copy: Strategies for writing clear, concise, and persuasive content that resonates with your audience and drives action.
Using Visuals Effectively: The importance of incorporating visuals in email marketing and best practices for creating visually appealing content.
Optimizing for Mobile Devices: Tips for designing mobile-friendly emails and enhancing user experience on mobile devices.
Personalization and Segmentation: Strategies for personalizing emails and segmenting your audience for targeted communication.
A/B Testing and Analytics: Understanding A/B testing, conducting tests for email campaigns, and interpreting email analytics to optimize performance.
Building Relationships and Nurturing Leads: The significance of relationship building in email marketing and strategies for nurturing leads through strategic email communication.
Sign-Up.to - Transform your email marketing in 30mins or lesssignupoz
Slides from a presentation by Brenden Rawson from Sign-Up.to at the Brisbane Web Design Meetup - July 2012. The presentation covered subject lines, split testing, open rates and other mediums.
Find out more online at www.signupto.com.au or get in touch at enquires@sign-up.to
Crafting Effective Cold Emails Best Practices for Engaging Your Audience (1)....omniteam
Want to learn the secret sauce to crafting persuasive cold emails that seal more deals?
Let’s explore six best practices that will have your recipients eagerly answering your emails:
10 Ways to Improve Your Email ConversionsMarqui CMS
Measuring the true effectiveness of your email marketing campaigns depends entirely on understanding your conversion rates. Determining what works and what doesn’t in your campaigns is the key to learning how to increase your email conversion rates and improve your overall marketing ROI.
Making the most out of your email marketing is essential for building relevant relationships with your leads, but do you know where to get started?
This 45 minute webinar will share with you:
* The top errors marketers make which affect email conversions
* Our top tricks for increasing your email marketing ROI
The first churn opportunity is during onboarding. Getting the customer’s experience right, during the ‘honeymoon’ is the most important first step to scaling a SaaS company. Join Emilia D’Anzica, who has onboarded thousands of customers at scale over the 10+ years, as she shares strategies for growth from the customer’s perspective.
How do you overcome ageism and other 'ism's' in the workplace?
How do you hire a more diverse workplace?
Join me, Scott from Stub, and Janice from AARP as we discuss opportunities for a change in attitude towards people who are 'different' from us.
People operations how emotional intelligence can help you scale companies gl...Customer Growth Advisors
I recently presented to two groups of learners, ranging from CEOs to HR Managers in Isreal. They were seeking to learn what role emotional intelligence plays in the workforce. I studied this topic in graduate school and have recently read some great books on this topic that is very interesting to me. Here is my presentation on the topic EQ and how it can effectively help you scale your company.
Establishing a working relationship between customer success and sales is essential for effective customer interaction. Communication, automation, and monitoring the transactions are all key components for smooth transitions and collaboration.
Originally presented at Pulse 2016.
Building a ProACTive Customer Success Team in the age of “Reactive by Default”Customer Growth Advisors
Creating customer fans can be achieved by switching out of the default reactive state to a proactive state of mind. Find out how to drive customer success by way of these three key components (1) onboarding, (2) ongoing success (3) support.
Originally presented at the CS100 Summit 2016.
Creating a team or plan requires a framework executives can relate to. By framing your goals into a V2MOM, explaining your goals in terms of Vision, Values, Methods, Obstacles and Measures, you will be able to evaluate your success on a quarterly basis and across all teams.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
2. Agenda
• Introductions
• My Program Charter & Objectives
• Development Lifecycle vs. Customer Lifecycle
• How Development fits in Customer Success
• Obstacles
• What Works
• V2MOM
• Escalation Plans
• Internal & Customer Communication
– Respect, Tone, Audience
– Forms of communication
– Speed
• Resources
• Questions
5. • I started with my passion for Team building, mentoring coaching at Red
Envelope working with Engineers
• The Project Management Institute gave me the tools to be successful
• A Scrum Certification took me a step further with more skills
• Today I’m at WalkMe in San Francisco
About Me
Hi, I’m Emilia D’Anzica
Senior Director, Customer Success at WalkMe
@emiliadanzica
7. ✓ Value: Develop onboarding program to show WalkMe value immediately.
✓ Scale: Save CS team time, provide a consistent experience and enable better
communication between client & WalkMe.
✓ Implement onboarding: SLA with 60 days of 1-1 onboarding assistance in
order to maintain momentum and ensure a scalable program.
✓ Client Focus: Move away from ad hoc onboarding & instead, focus on faster
ROI that align with client goals and strategies.
✓ Education: WalkMe Education introduced early & completed in timely manner.
My Team Program Charter & Objectives
8. 8
1. PMI Project management
A. Waterfall: linear approach to software
development.
B. Agile: Agile is a philosophy that uses
organizational models based on
people,collaboration, and shared values.
2. Scrum: an iterative and incremental agile
software development methodology for managing
product development. Team based approach &
development
3. Other: extreme types of coding & development
work
Development Lifecycle - *Can vary at each company
10. Dev & PS are KEY to Customer Success
First
Value
Grow
Value
Expand
Functionality
Increase
Usage
Increase
Usage
Ongoing
Value
Ongoing
Value
Decrease
Value
Decrease
Value Churn
Churn
Churn
• WalkMe Masters are key to each step of the
Customer journey!
ONBOARDING - getting the
customer up and running full speed
DELIVERING VALUE -
Monitoring customers account
health; keeping them in the green
RELATIONSHIP MANAGEMENT -
preparing the customer for renewal
and upset
Start
TRAINING - Increasing adoption
and number of users
SUPPORT - Troubleshooting
technical difficulties, conduit to your
product team
22. V2MOM
1. Values
A. World-class organization
B. Time to market
C. Functional
D. Usability
E. Value-added partnerships
2. Method
A. Hire the team
B. Finalize product specification & technical architecture
C. Rapidly develop the product specification to beta & production stages
D. Build partnerships with big e-commerce, content, & hosting companies
E. Build a launch plan
F. Develop exit strategy: IPO/acquisition
3. Obstacles
A. Developers
B. Product manager/business development person
4. Measures
A. Prototype is state-of-the-art
B. Hight-quality functional system
C. Partnership are online and integrated
Marc Benioff
29. How to Write a Perfect Email in English!
• How to communicate with customers is Key
• ALL caps is equal to YELLING at your customers.
Although emails are often seen as less formal than printed business letters, in the
business world you cannot afford to let your language appear to be informal. Email may
be faster and more efficient, but your client or business partner will not easily forgive
correspondence that is too casual. Not to fear! Read on to discover simple secrets that
will add a high level of professionalism to your English emails.
1. Always include a relevant Subject Line:
Your Email needs to catch the attention of the reader explaining why you are emailing
them.
Example: Request for more information about your Editor Account at WalkMe
30. How to Write a Perfect Email in English! - Continued
2. Begin with a greeting:
It's important to always open your email with a greeting, such as "Dear Lillian,".
Thank the recipient: If you are replying to a client's inquiry, you should begin with a line of
thanks.
3. State your purpose:
If, however, you are initiating the email communication, it may be impossible to include a
line of thanks. Instead, begin by stating your purpose. For example, "I am writing to
enquire about …" or "I am writing in reference to …" It's important to make your purpose
clear early on in the email, and then move into the main text of your email. Remember to
pay careful attention to grammar, spelling and punctuation, and to avoid run-on
sentences by keeping your sentences short and clear.
Example: if someone has a question about your company, you can say, "Thank you for
contacting ABC Company." If someone has replied to one of your emails, be sure to say,
"Thank you for your prompt reply." or "Thanks for getting back to me." If you can find any
way to thank the reader, then do. It will put him or her at ease, and it will make you appear
more courteous.
31. How to Write a Perfect Email in English! - Continued
4. Closing remarks:
Before you end your email, it's polite to thank your reader one more time as well as add
some courteous closing remarks. You might start with "Thank you for your patience and
cooperation." or "Thank you for your consideration." and then follow up with, "If you have
any questions or concerns, don't hesitate to let me know." and "I look forward to hearing
from you."
5. End with a closing:
The last step is to include an appropriate closing with your name. "Best regards,"
"Sincerely," and "Thank you," are all professional. It's a good idea to avoid closings such
as "Best wishes," or "Cheers," as these are best used in casual, personal emails.
Finally, before you hit the send button, review and spell check your email one more time
to make sure it's truly perfect!
- See more at: Englishtown.com/community
32. Additional Resources
• Agile vs. Waterfall :
http://www.seguetech.com/blog/2013/07/05/waterfall-vs-agile-right-development-methodology
• PMI.org
• Scrum.org
• Ted talk by Amy Cuddy:
http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?
language=en
• Ted talk by Simon Senek:
http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action?language=en
• Meet Ups
• LinkedIn resources
33. “Complexity is your enemy.
Any fool can make something
complicated. It is hard to
make something simple.”
- Richard Branson
Final thought