Building your Champion Network
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This document discusses how to build a champion network by identifying advocates and mobilizing them. It recommends identifying champions among executives, employees, customers with high satisfaction and net promoter scores. Strategies suggested for engaging champions include providing swag, authentic social media campaigns, exclusive events, gamification, advocacy platforms, communities and continuous engagement through certification programs and online reviews. The key takeaway is that champion networks and customer advocacy are the fastest ways to grow a brand through trusted peer recommendations.
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1) Introductions of several speakers on the topic of ageism, including an AARP director and heads of recruiting.
2) Statistics showing the aging workforce, with workers over 55 soon becoming the largest group and making up 35% of workers if extending to those over 50.
3) Examples of subtle ageist messaging in job postings and references to seeking "fresh blood."
4) A discussion of how the traditional stages of life will be replaced by a more individualized multi-stage life as people work longer due to longer lifespans.
Building a channel partner customer success program
This document discusses building a channel/partner customer success program. It defines channel customer success as training, certifying, and enabling partners who resell, deliver, and expand a company's products and services. An effective program includes toolkits for partners with products, training, support and offline events. Channel programs are important because partners can help drive significant company growth and revenue when properly enabled and aligned. The foundations for an effective program include defining priorities, segmenting the partner portfolio, establishing a technology stack, ensuring leadership alignment, and providing onboarding programs for partners.
RDSummit 2018: Customer Onboarding for Scale, by Emilia D'anzica
The first churn opportunity is during onboarding. Getting the customer’s experience right, during the ‘honeymoon’ is the most important first step to scaling a SaaS company. Join Emilia D’Anzica, who has onboarded thousands of customers at scale over the 10+ years, as she shares strategies for growth from the customer’s perspective.
Hiring success18 ageism-at_work
This document discusses ageism in the workplace and introduces several speakers on the topic. It notes that by 2024, workers aged 55+ will be the largest group of workers. It also mentions subliminal messaging in some job postings that can discourage older applicants and the need to limit interviewer bias to prevent ageism in hiring. The document promotes discussion on how to change perceptions of ageism as a social construct and encourage seeing the value that experienced workers provide regardless of age.
People operations how emotional intelligence can help you scale companies gl...
People operations how emotional intelligence can help you scale companies gl...Customer Growth Advisors
I recently presented to two groups of learners, ranging from CEOs to HR Managers in Isreal. They were seeking to learn what role emotional intelligence plays in the workforce. I studied this topic in graduate school and have recently read some great books on this topic that is very interesting to me. Here is my presentation on the topic EQ and how it can effectively help you scale your company.Managing Critical Handoffs
The document discusses managing critical handoffs across the customer lifecycle. It provides tips for effective transitions between customer success (CS) and sales teams. Key tips include ensuring clear goals, timelines, and roles in transition processes. It also emphasizes centralizing customer information in the CRM to avoid silos, and measuring results to ensure accountability. Effective tools can help drive smooth collaborations when information is accessible to both teams.
Building a ProACTive Customer Success Team in the age of “Reactive by Default”
Building a ProACTive Customer Success Team in the age of “Reactive by Default”Customer Growth Advisors
Creating customer fans can be achieved by switching out of the default reactive state to a proactive state of mind. Find out how to drive customer success by way of these three key components (1) onboarding, (2) ongoing success (3) support.
Originally presented at the CS100 Summit 2016. How to Scale Customer Success in a V2MOM Framework
Creating a team or plan requires a framework executives can relate to. By framing your goals into a V2MOM, explaining your goals in terms of Vision, Values, Methods, Obstacles and Measures, you will be able to evaluate your success on a quarterly basis and across all teams.
Building a Killer More Productive Sales Team
Find out how Shelly Huber of CenturyLink leverages WalkMe to lead over 3,000 Salespeople in Salesforce.
WalkMe CS, PS & Dev Team Dynamics
JobTrain.org invited me to speak to their Coding Students in Menlo Park. We talked about the "Why" behind coding anything, and the critical team dynamics between you, your team, the customer and the cross-functional teams. Inspiring hour with inspiring students!
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Building a channel partner customer success program
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RDSummit 2018: Customer Onboarding for Scale, by Emilia D'anzica
RDSummit 2018: Customer Onboarding for Scale, by Emilia D'anzica
People operations how emotional intelligence can help you scale companies gl...
People operations how emotional intelligence can help you scale companies gl...
Building a ProACTive Customer Success Team in the age of “Reactive by Default”
Building a ProACTive Customer Success Team in the age of “Reactive by Default”
How to Scale Customer Success in a V2MOM Framework
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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
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We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
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The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
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HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
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Webinar: Designing a schema for a Data Warehouse
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Digital Marketing Trends in 2024 | Guide for Staying Ahead
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
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“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
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Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
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During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
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An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
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Building your Champion Network
- 2. PRODUCED BY My Champion Network(s) We all have champion networks Let’s Connect! @emiliadanzica
- 3. Agenda CX: Advocacy Matters Identifying Champions Strategies for ‘Mobilizing’ Your Champion Network Key Takeaways
- 5. PRODUCED BY Source: Jeanne Bliss, CCO & VIPCrowd 91% of B2B customers worldwide trust recommendations from friends & peers more than any form of advertising. Up 74% from 10 Years ago.
- 6. PRODUCED BY Source: VIPCrowd 78% of buyers have used case studies to research B2B purchasing decisions in the past 12 months.
- 7. PRODUCED BY Your Champion Network & Content are the Fastest Way to Grow Your Brand Why?
- 8. PRODUCED BY What’s in it for Your Customer? Network: 30% Advocacy: 30% Education 30% Fun 10% Top Reasons
- 9. PRODUCED BY Other Motivators Centralization: brand engagement Contribution: to product/ company ‘I like & admire’ Marketplace : career opportunities Value: personal growth, education More Reasons
- 12. Your Employees
- 13. PRODUCED BY Customers – All of them 96%of buyers surveyed expressed a willingness to participate in reference/advocacy activities when satisfied with products & services Source: Crowdvocate & Gartner
- 14. PRODUCED BY Net Promoter Scores Start with asking your customers! 15
- 16. PRODUCED BY Totango: Identifying Early Adopter Champions 17
- 17. Strategies for ‘Mobilizing’ Your Champion Network
- 18. SWAG! Of course Example Customer Love Packages
- 19. Authenticity
- 20. Social Media Campaigns • LinkedIn & Twitter Campaigns: story contents, photo contents • Ask your customers to ‘share’
- 22. PRODUCED BY Gamification of the Experience = Fun + Perks while promoting your brand. Source: Crowdvocate
- 23. PRODUCED BY Advocacy Platforms Increase Engagement throughout your Customer Journey ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Crowdvocate.com
- 24. Communities
- 28. Steps You Can Take Today
- 29. Building Your Champion Network Mission Who Scale Technology Source: VIPCrowd
- 30. Thank you!