This document discusses building a channel/partner customer success program. It defines channel customer success as training, certifying, and enabling partners who resell, deliver, and expand a company's products and services. An effective program includes toolkits for partners with products, training, support and offline events. Channel programs are important because partners can help drive significant company growth and revenue when properly enabled and aligned. The foundations for an effective program include defining priorities, segmenting the partner portfolio, establishing a technology stack, ensuring leadership alignment, and providing onboarding programs for partners.