Cecilia Murias has over 20 years of experience in credit, collections, and business management. She has a proven track record of reducing past due accounts and strengthening cash flow. Her experience includes implementing collection procedures, training employees, and building strong customer relationships.

1. Cecilia R. Murias
1201 SW 60 Court, West Miami, Florida 33144
Cell:305.773.5709 : Cecilia.murias@yahoo.com
Summary
Business Manager with over 20 years of experience in building and managing credit/collections departments. Able
to combine collections expertise with outstanding communication and customer service skills.
Ability to build effective relationships with customers, staff and industry contacts to ensure strong cash flow and
minimize delinquent accounts.
Highlights
• Customer Service • Fluent in English & Spanish
• Training Employees • Office Management
• Global Cash Finance Program • Team Building
• JD Edwards Finance Program • Credit & Collections
Experience
Office Manager
October 2011 to Present
Gamesboutique Holdings, Inc. – Miami, FL
Implemented and enhanced a workflow process to maximize efficiency within the customer service department.
Oversaw and resolved all order discrepancies and any issues pertaining to the execution of an order. Maintained
accounts receivable and collected on all outstanding balances. Reviewed credit applications for new
customers/vendors and built strong relationships with them. Upheld employee records which includes but is not limited
to: vacation, sick time, overtime, and reviews. Managed office supply inventory. Scheduled and coordinated all
meetings with new customers, existing vendors, and internal employee meetings.
Director of Collections
February 2009 to September 2011
Intermex Wire Transfer, LLC – Miami, FL
Troubleshot massive collection issues resulting from a down 2008 economy. Provided customer service to agents
and sales team. Handled all legal matters in regards to collections. Created a network of reliable attorneys in each
state where the company was licensed. Supervised a team of 15 employees. Oversaw the handling of thousands of
consumer past due accounts, daily operations and customer complaints in order to maximize profitable wires.
Implemented collection procedures and guidelines for the Collections dept. Hired new staff and trained current staff
on new department procedures and structure. Outstanding debt at hire, $1.6M.
Accomplishments
Accounts Receivable/Past Due
• Reduced past due from 1.6 million to $600,000 within 1 year
• Decreased the balances owed over 90 days from 33% to 12% in less than year with minimal amount written off
• Designed and implemented department procedures and guidelines which were recognized by the CEO for
meeting the company’s goals and expectations. This included an overhaul of staff and is currently being
maintained at a high performing standard.
Management/Training Skills
• Trained 6 employees in the collections field for Intermex Wire Transfer, LLC.

2. Credit & Collections President/Owner
January 2003 to January 2009
Aviation Collection, Inc. – West Miami, FL
Managed collection of delinquent accounts for aviation companies such as Avborne Accessory Group, Summit
Aerospace, Hawk Aviation, Heico etc. Served as a consultant assisting companies with training collection staff and
implementing credit procedures to reduce bad debt and improve cash flow. Reviewed receivables over 90 days for
companies in order to recommend course of action and negotiated recovery of inventory with those unable to pay.
Director of Credit & Collections
January 2001 to October 2002
Fine Air Services, Inc. – Miami, FL
Managed a team of 10 credit analysts responsible for the collection of a$35 million receivable balance. Implemented
credit approval policies to process credit applications efficiently and accurately in part by using Dun & Bradstreet
reporting. Negotiated settlements on disputed invoices and delinquent accounts. Decreased the balances owed over 90
days from 33% to 12% in less than a year with only a small amount being written off.
Credit & Collections Manager, Senior Credit Analyst
January 1989 to December 2000
Aviation Sales Company – Miramar, FL
Responsible for an $80 million receivable with 1,800 active accounts throughout the world. Successfully hired, trained
and managed a team of 12 credit analysts. Integral member of legal team in the litigation of delinquent accounts.
Worked over 500 active accounts with annual collections of over $80 million. Conducted credit reviews and analyzed
financial to increase credit limit.
Education
Miami Dade Community College
Miami, FL
Business Administration
AA