Social Media Monetization and Revenue




                                     ConnectNow CNow




                                                                                            wordle.net

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Wednesday, 27 February 13
Social Media Monetization and Revenue




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Wednesday, 27 February 13
Social Media Monetization and Revenue




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Wednesday, 27 February 13
Social Media Monetization and Revenue




                              Traditional Media is Circulation




                            Social Media is Exposure and Reach
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Wednesday, 27 February 13
Social Media Monetization and Revenue




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Wednesday, 27 February 13
Social Media Monetization and Revenue




                             ROI = Return on Investment
                             on Community Engagement




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Wednesday, 27 February 13
Social Media Monetization and Revenue




                              Social Media is Return Visits




                 Customers visit a site 9x more stay 5x as long
                              (Source: McKinsey)

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Wednesday, 27 February 13
Social Media Monetization and Revenue




                            Attention Economy: Earned not Bought




                              4x un-aided brand recall vs SEM
                                        (Source: NFO)
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                             Customer to Customer: C2C sales




                            Social Recommends: $0-10 vs $10-$400

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Wednesday, 27 February 13
Social Media Monetization and Revenue




                 Social Customer Service and Technical Support




                5x-10x more cost effective than phone support
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                      Chompon - Customer Shares to Customer




                            Facebook Share $14 Facebook Like $8
                             Twitter Tweet $5 Twitter Follower $2
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                        Eventbrite - Attendee Shares to Attendee




                                Facebook Share: $2.52, Tweet 43c,
                            LinkedIn: 90c email: $2.34 ($1.78 average)
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                            Just Giving - Donator to Donator




                 Just Giving: Facebook Share (6 needed per donation) $8 per like.

    laurelpapworth.com       creative commons- some rights reserved      https://www.facebook.com/Telstra24x7
Wednesday, 27 February 13
Social Media Monetization and Revenue




                             ROI = Return on Investment
                             on Community Engagement




    laurelpapworth.com      creative commons- some rights reserved
Wednesday, 27 February 13
Social Media Monetization and Revenue




           ROI Return on Investment vs COI Cost of Inaction




                            Apple loses $4.6 bn due to Social Media
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                            Watch the Markets AND Social Media




                                Stock Movement in Realtime
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                                         API Monetization




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Wednesday, 27 February 13
Social Media Monetization and Revenue




                            Salesforce - transactions in CRM, iOS,




                       over 40% of all of Salesforce.com traffic comes from their API

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Wednesday, 27 February 13
Social Media Monetization and Revenue




             Amazon - transactions on Facebook, iPhone (API)




                Amazon: 140,000 registered developers. Third-party sellers = 28% of
                     Amazon’s second-quarter unit sales, or $490 million.
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Wednesday, 27 February 13
Social Media Monetization and Revenue




                     eBay - transactions on Facebook, iOS, Blogs




                     25,000 developers with 1,900 certified applications. 8 billion API
                             requests, transactions up 84 % annually.
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Wednesday, 27 February 13
Social Media Monetization and Revenue




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Wednesday, 27 February 13

What is a Facebook Share or retweet worth? Social Media Revenue

  • 1.
    Social Media Monetizationand Revenue ConnectNow CNow wordle.net laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 2.
    Social Media Monetizationand Revenue laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 3.
    Social Media Monetizationand Revenue laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 4.
    Social Media Monetizationand Revenue Traditional Media is Circulation Social Media is Exposure and Reach laurelpapworth.com creative commons- some rights reserved http://www.flickr.com/photos/59929522@N07 Wednesday, 27 February 13
  • 5.
    Social Media Monetizationand Revenue laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 6.
    Social Media Monetizationand Revenue ROI = Return on Investment on Community Engagement laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 7.
    Social Media Monetizationand Revenue Social Media is Return Visits Customers visit a site 9x more stay 5x as long (Source: McKinsey) laurelpapworth.com creative commons- some rights reserved IMAGE: http://www.customerinsightgroup.com/ Wednesday, 27 February 13
  • 8.
    Social Media Monetizationand Revenue Attention Economy: Earned not Bought 4x un-aided brand recall vs SEM (Source: NFO) laurelpapworth.com creative commons- some rights reserved IMAGE: http://www.trulydeeply.com.au/ Wednesday, 27 February 13
  • 9.
    Social Media Monetizationand Revenue Customer to Customer: C2C sales Social Recommends: $0-10 vs $10-$400 laurelpapworth.com creative commons- some rights reserved IMAGE: http://www.trulydeeply.com.au/ Wednesday, 27 February 13
  • 10.
    Social Media Monetizationand Revenue Social Customer Service and Technical Support 5x-10x more cost effective than phone support laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 11.
    Social Media Monetizationand Revenue Chompon - Customer Shares to Customer Facebook Share $14 Facebook Like $8 Twitter Tweet $5 Twitter Follower $2 laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 12.
    Social Media Monetizationand Revenue Eventbrite - Attendee Shares to Attendee Facebook Share: $2.52, Tweet 43c, LinkedIn: 90c email: $2.34 ($1.78 average) laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 13.
    Social Media Monetizationand Revenue Just Giving - Donator to Donator Just Giving: Facebook Share (6 needed per donation) $8 per like. laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 14.
    Social Media Monetizationand Revenue ROI = Return on Investment on Community Engagement laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 15.
    Social Media Monetizationand Revenue ROI Return on Investment vs COI Cost of Inaction Apple loses $4.6 bn due to Social Media laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 16.
    Social Media Monetizationand Revenue Watch the Markets AND Social Media Stock Movement in Realtime laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 17.
    Social Media Monetizationand Revenue API Monetization laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13
  • 18.
    Social Media Monetizationand Revenue Salesforce - transactions in CRM, iOS, over 40% of all of Salesforce.com traffic comes from their API laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 19.
    Social Media Monetizationand Revenue Amazon - transactions on Facebook, iPhone (API) Amazon: 140,000 registered developers. Third-party sellers = 28% of Amazon’s second-quarter unit sales, or $490 million. laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 20.
    Social Media Monetizationand Revenue eBay - transactions on Facebook, iOS, Blogs 25,000 developers with 1,900 certified applications. 8 billion API requests, transactions up 84 % annually. laurelpapworth.com creative commons- some rights reserved https://www.facebook.com/Telstra24x7 Wednesday, 27 February 13
  • 21.
    Social Media Monetizationand Revenue laurelpapworth.com creative commons- some rights reserved Wednesday, 27 February 13