Vox CPaaS enables educational institutions to stay connected with students, alumni and staff within their application via voice, video, SMS and chat. Vox CPaaS offers APIs and SDKs that can be quickly integrated into applications.
CPaaS is a cloud-communication platform that supports real-time communication functionalities viz. voice call, video call and SMS into your web and mobile applications with minimal time and effort.
Vox CPaaS aims to empower your business by enhancing customer experience. Our cloud-communication platform enables you to stay connected with your customers by integrating secure real-time communication viz. voice, video and SMS APIs into your apps.
TADSummit Keynote: Dinesh Saparamadu, CEO hSenid MobileAlan Quayle
Introduction to Enterprise CPaaS (eCPaaS)
Enterprise CPaaS (eCPaaS) is an important development in CPaaS.
CPaaS platforms are maturing, the use of templates/wizards under a self-service model with IT governance brings a highly successful CPaaS operational model directly into the enterprise.
Review the hSenid Mobile story to explain how we’ve come to offer eCPaaS, and describe the core eCPaaS engine and value proposition.
Explain our eCPaaS go to market focus on the Banking industry, then expanding into Insurance, and beyond.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
TADSummit, tyntec Keynote: Building the foundation for programmable telecoms ...Alan Quayle
tyntec Keynote: Building the foundation for programmable telecoms mashups
Marco Lafrentz, Director of CPaaS Business Line, tyntec
Programmable telecoms is a complementary element in many enterprise mashups that typically require accessing external platforms, data and web content. A roundup of pre-mashup essentials.
The current telecom ecosystems, especially the SMS ecosystem, need to evolve to facilitate and accelerate the new innovations coming from these mashups.
There’s an urgent need for a new participatory platform built for matching the two-sided market (enterprises and telcos). Alternative visions – to vote on. Welcome to CPaaS 2.0.
By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market SizingAlan Quayle
Alan Quayle, Independent
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
CPaaS is a cloud-communication platform that supports real-time communication functionalities viz. voice call, video call and SMS into your web and mobile applications with minimal time and effort.
Vox CPaaS aims to empower your business by enhancing customer experience. Our cloud-communication platform enables you to stay connected with your customers by integrating secure real-time communication viz. voice, video and SMS APIs into your apps.
TADSummit Keynote: Dinesh Saparamadu, CEO hSenid MobileAlan Quayle
Introduction to Enterprise CPaaS (eCPaaS)
Enterprise CPaaS (eCPaaS) is an important development in CPaaS.
CPaaS platforms are maturing, the use of templates/wizards under a self-service model with IT governance brings a highly successful CPaaS operational model directly into the enterprise.
Review the hSenid Mobile story to explain how we’ve come to offer eCPaaS, and describe the core eCPaaS engine and value proposition.
Explain our eCPaaS go to market focus on the Banking industry, then expanding into Insurance, and beyond.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
TADSummit, tyntec Keynote: Building the foundation for programmable telecoms ...Alan Quayle
tyntec Keynote: Building the foundation for programmable telecoms mashups
Marco Lafrentz, Director of CPaaS Business Line, tyntec
Programmable telecoms is a complementary element in many enterprise mashups that typically require accessing external platforms, data and web content. A roundup of pre-mashup essentials.
The current telecom ecosystems, especially the SMS ecosystem, need to evolve to facilitate and accelerate the new innovations coming from these mashups.
There’s an urgent need for a new participatory platform built for matching the two-sided market (enterprises and telcos). Alternative visions – to vote on. Welcome to CPaaS 2.0.
By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market SizingAlan Quayle
Alan Quayle, Independent
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Focus is programmable communications. Special themes on conversational intelligence, identity and fraud, open source, and quantum computing.
There’s no registration, content is freely available. Everything will be posted on the agenda: https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Presentations are pre-recorded, released one per day through May 2021.
Q&A is in the comments section of the weblog devoted to each presentation. Please ask questions.
In 2021 across the main programmable communication categories, total revenue is $75B+
UCaaS ($33B), 5%
CCaaS ($18B), 20%
CPaaS ($11B), 36%
Business Messaging ($6B), 30%
Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+
Automation tech ($6B with TAM of $30B), 60%+
Twilio (and many others) do programmable communications
CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more…
Doing telecoms/communications in a web way is changing the market now and into the future, different trajectory to telcos
SMS and voice will remain in rude health
Social messaging is necessary, but it only part of the answer
Recognize it’s a smartphone (voice, camera, browser, messaging)
Wholesale consolidation will continue and margins will be squeezed (in the medium to long term)
Applications are necessary for margin growth
Application focus will move into conversations, insight, and customer experience (customers get to what they want faster)
In 2021: UCaaS ($33B), CCaaS ($18B), CPaaS ($11B), Business Messaging ($6B), Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), Automation tech ($6B with TAM of $30B) – $75B+ in 2021.
It’s a smart phone: voice, messaging (SMS and IP), camera (video and pictures), browser (signing documents, all your online processes), all the contextual information about the device and the user.
Unprecedented consolidation through 2020 into 2021, mainly within programmable communications. We’re going to see in the coming years are more enterprise / web companies joining this spree. Will Okta need more than 2FA for mobile authentication?
Think of Programmable Communications as telecoms done in a web way. Question: are telcos or enterprise/web companies more likely to act fast?
Programmable Communications will continue to live in interesting times, even after the pandemic!
My weblog: https://alanquayle.com/blog/
CXTech newsletter, weekly programmable communications news with opinion
TADSummit weblog: https://blog.tadsummit.com/
All the TADSummit content, videos, slides, and reviews
TADSummit Agenda
https://www.tadsummit.com/2020/emea_americas/agenda-emea-americas/
https://www.tadsummit.com/2020/asia/agenda/
https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Evolution of Telecommunication Service Providers, from Legacy to Digital, Nam...Alan Quayle
Evolution of Telecommunication Service Providers, from Legacy to Digital
Namal Jayathilake, VP Engineering – Emerging Technologies, Axiata Digital Labs
Why Telcos need to be digitally enabled
Typical challenges of a traditional Telco
The evolution of traditional telco – Technology architecture evolution
The evolution of traditional telco – Role of tech teams in a digital Telco
Emerging digital business models and how to leverage those
TADSummit Telestax Keynote: API and Fly: CPaaS enablement, creating a B2B eco...Alan Quayle
Telestax Keynote: API and Fly: CPaaS enablement, creating a B2B ecosystem with Applications and Networks using APIs
Kevin Nethercott, VP Business Development at TeleStax
We are now in the midst of a major industry transition as communication becomes a feature built into a wide range of apps, experiences, and services, rather than simply a product unto itself. With key enterprise customers increasingly seeing new CPaaS (Communications Platform as a Service) companies as a means to more efficiently consume carrier resources, while enabling innovation - traditional carriers and service providers are keen to add API driven solutions to their own portfolios. Faced with the choice of buy, build, or partner, one of the strategic trends is the emergence of marketplaces where carrier service providers and app developers can join forces to deliver exciting solutions for customers. Will CPaaS put even more competitive pressures on service providers, or give them new ways to compete, collaborate, and innovate?
This presentation will discuss
* What key problems CPaaS solves for service providers
* What are the technical skills CPaaS demands
* Why a marketplace for CPaaS enables innovation
* How to successfully embrace the CPaaS opportunity and thrive
CPaaS - Leveraging the Power of Cloud CommunicationsVoxvalley .
CPaaS (Communications Platform as a Service) unfolds real-time, modern communication functionalities viz. voice calls, video calls and chat. Businesses that prioritize engagement and support strategies for reaching 100% of their potential customer base benefit greatly from choosing CPaaS. By embedding Voxvalley’s Vox CPaaS into your app, you can achieve real-time communication features and stay competitive.
TeleSign Opening Keynote, The Evolution of CPaaS, TADSummit 2018Alan Quayle
The Evolution of CPaaS
Stacy Stubblefield, Co-Founder and Chief Innovation Officer at TeleSign
As a two-factor authentication pioneer over a decade ago, TeleSign introduced new ways to verify online identities using the mobile phone number. The company grew to partner with the world’s largest digital enterprises in providing reliable one-time passcodes through their SMS and Voice APIs to global end-users. Through optimized routing operations, compliance expertise, strategic carrier relationship building and analysis of phone number data, the company became the trusted source for delivery of mission critical messaging.
Recognizing the value of the data behind a phone number, sourced through direct carrier connections, TeleSign evolved to offer additional APIs that enhanced the identity verification process by sourcing phone type, contact information, device info, deactivation status and other attributes that customers now use to support instant authentications of news users, further reduce fraud, and enhance their communications.
Bolstered by a 2017 acquisition by BICS, a leading international communications enabler, TeleSign now connects and protects companies and their end-users with accelerated and unmatched access to carrier data and reach for SMS, voice and data solutions around the globe.
Working consultatively with the product teams at the most prominent technology companies in existence, Stubblefield will discuss how she finds innovative ways bridge the digital and telco worlds to solve complex challenges and open endless possibilities.
Simcon3 2020, Are We There Yet? Alan QuayleAlan Quayle
"Are we there yet? Telecom Services' slow migration to IP." - Most of the marketing noise is utter bs - Basic landscape and sizing - CPaaS history, current status, and what matters - UCaaS history, current status, and what matters - Its all about the services - solving the core business communications problem (business phone systems), and locking that service in through solving specific business problems (programmability).
TADSummit, A2P Communications Innovation within the Slack Ecosystem Luis Borg...Alan Quayle
A2P Communications Innovation within the Slack Ecosystem
Luis Borge Quina, Founder and CEO ottspott
Status report on the pivot from Apidaze to Apidaze & ottspott.
Front-line experiences in building an A2P business in Slack.
What Slack gets right and what we’d like to see developed.
What we need from platforms like Google RCS or WhatsApp or HipChat to add ottspott.
TADSummit, Simfony: Building a Global IoT Service Provider using Programmable...Alan Quayle
Simfony: Building a Global IoT Service Provider using Programmable Telecoms
Stefan Anghel, Product Architect, Simfony Mobile
Where does IoT make sense? Cutting through the hype to real business and real solutions.
Review of the IoT Landscape, understanding the enablers and ecosystem.
Simfony's IoT Platform: an M2M focused MVNO. Delivering solutions to business problems.
The Future of IoT service providers.
TADSummit EMEA Americas review, trends and strategyAlan Quayle
Welcome
The Welcome thanks the sponsors, AWA Network, Automat Berlin, STROLID, Radisys, GoContact, Broadvoice and Telnyx; highlights we're in our 9th year, the first event taking place in Bangkok, 2013, focused on programmable communications.
Then introduce some of the fun we have planned over the coming month, including live sessions on 7th and 8th Dec, see the agenda for the details. We are hoping to run TADSummit 2022 in Aveiro, Portugal in the middle of November. That is dependent on a new COVID variant NOT emerging.
Landscape, Market Sizing, and Growth
In 2021 across the main programmable communication categories, total revenue is $75B+:
• UCaaS ($33B), 5%
• CCaaS ($18B), 20%
• CPaaS ($11B), 36%
• Business Messaging ($6B), 30%
• Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+
• Automation tech ($6B with TAM of $30B), 60%+
Twilio (and many others) do programmable communications: that is CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more…
Doing telecoms/communications in a web way is changing the market now and into the future, programmable communications is on a different trajectory to telcos.
Trends and Strategy
• SMS and voice will remain in rude health
• Social messaging is necessary, but it only part of the answer
• Recognize it’s a smartphone (voice, camera, browser, messaging)
• Wholesale consolidation will continue and margins will be squeezed (in the medium to long term)
• Applications are necessary for margin growth
• Application focus will move into conversations, insight, and customer experience (customers get to what they want faster)
None of the above is new, I've been highlighting these points for quite a few years. However, migration has been slow. In part because understanding conversations is hard, and there's a lack of interoperability. The keynote from Thomas Howe, VCons: A Proposal for an Open Standard for Conversation Data, is going to address this.
TADSummit, Proactive Customer Care via Contextual Information Luca PradoveraAlan Quayle
Proactive Customer Care via Contextual Information
Luca Pradovera, Real Time Application Engineer, MojoLingo
With the proper configuration and knowledge it is possible for a service provider to anticipate why a customer is calling and proactively initiate actions - even before the agent says "hello." This talk will include several examples of what is potentially possible when you combine contextual information with a customer call.
TADSummit, WAZO Keynote: xCPaaS: The Convergence of CPaaS and UCaaS Sylvain...Alan Quayle
WAZO Keynote: xCPaaS: The Convergence of CPaaS and UCaaS
Sylvain Boily, Founder and CTO
Today the shift toward programmable telecom is accelerating. CPaaS and UCaaS providers are bringing new capabilities to enhance business processes and deliver a better communication experience.
Wazo enables the convergence of CPaaS and UCaaS to provide the best possible business and customer communication journey.
Wazo has built a highly integrable, reliable and scalable xCPaaS software for enterprises, ISVs and service providers. It is easy to deploy, integrate and operate whether on premise, hosted or in the cloud.
In this session, we will present the company’s vision and showcase several use cases leveraging Wazo technologies.
Let’s discuss how the power and flexibility of programmable telecom can create flawless communication experiences anywhere.
Offering Rich Communications Services (RCS) as a Multimedia Application to co...Ali Saghaeian
Some of the topics covered in this slide deck:
Drivers for RCS adoption
RCS to provide competitive like-for-like services as OTT
Providing promising business opportunities for RCS based services
RCS based business model, creating additional revenues for telco operators
RCS-e to VoLTE evolution
RCS Monetization Options
RCS/VoLTE to provide a Platform for Contextual Communication Services
CPaaS is dead, Long live CPaaS, Filipe Leitão, 8X8Alan Quayle
CPaaS is dead, Long live CPaaS
Filipe Leitão, EMEA Solutions Engineer, 8X8
Brief history of CPaaS (Communications Platform as a Service) since VAS (Value Add Service) times.
It’s not about wining the developer anymore. Or viewed another way, how everyone tries to be what Twilio was 5 years ago.
Be where your customers are: CCaaS, UCaaS and CPaaS are becoming one. It's all just programmable communications.
CLOUD COMMUNICATIONS APIS FOR VOICE & MESSAGING. COMMUNICATION SERVICES HAVE EVOLVED FROM LANDLINE TO MOBILE TO SOFTWARE. Presentation designed by www.ramseysdesignlab.com through Visual.ly
The EnableX Experience redefining Communications across the GlobeEnablex io
Today, customers have become more technologically savvy and favour digital channels to communicate with brands instead of traditional mediums. Using our full-stack communication apis, brands are able to keep up with the changing customer behaviour and get real-time visibility into the customer journey.
Focus is programmable communications. Special themes on conversational intelligence, identity and fraud, open source, and quantum computing.
There’s no registration, content is freely available. Everything will be posted on the agenda: https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Presentations are pre-recorded, released one per day through May 2021.
Q&A is in the comments section of the weblog devoted to each presentation. Please ask questions.
In 2021 across the main programmable communication categories, total revenue is $75B+
UCaaS ($33B), 5%
CCaaS ($18B), 20%
CPaaS ($11B), 36%
Business Messaging ($6B), 30%
Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+
Automation tech ($6B with TAM of $30B), 60%+
Twilio (and many others) do programmable communications
CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more…
Doing telecoms/communications in a web way is changing the market now and into the future, different trajectory to telcos
SMS and voice will remain in rude health
Social messaging is necessary, but it only part of the answer
Recognize it’s a smartphone (voice, camera, browser, messaging)
Wholesale consolidation will continue and margins will be squeezed (in the medium to long term)
Applications are necessary for margin growth
Application focus will move into conversations, insight, and customer experience (customers get to what they want faster)
In 2021: UCaaS ($33B), CCaaS ($18B), CPaaS ($11B), Business Messaging ($6B), Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), Automation tech ($6B with TAM of $30B) – $75B+ in 2021.
It’s a smart phone: voice, messaging (SMS and IP), camera (video and pictures), browser (signing documents, all your online processes), all the contextual information about the device and the user.
Unprecedented consolidation through 2020 into 2021, mainly within programmable communications. We’re going to see in the coming years are more enterprise / web companies joining this spree. Will Okta need more than 2FA for mobile authentication?
Think of Programmable Communications as telecoms done in a web way. Question: are telcos or enterprise/web companies more likely to act fast?
Programmable Communications will continue to live in interesting times, even after the pandemic!
My weblog: https://alanquayle.com/blog/
CXTech newsletter, weekly programmable communications news with opinion
TADSummit weblog: https://blog.tadsummit.com/
All the TADSummit content, videos, slides, and reviews
TADSummit Agenda
https://www.tadsummit.com/2020/emea_americas/agenda-emea-americas/
https://www.tadsummit.com/2020/asia/agenda/
https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Evolution of Telecommunication Service Providers, from Legacy to Digital, Nam...Alan Quayle
Evolution of Telecommunication Service Providers, from Legacy to Digital
Namal Jayathilake, VP Engineering – Emerging Technologies, Axiata Digital Labs
Why Telcos need to be digitally enabled
Typical challenges of a traditional Telco
The evolution of traditional telco – Technology architecture evolution
The evolution of traditional telco – Role of tech teams in a digital Telco
Emerging digital business models and how to leverage those
TADSummit Telestax Keynote: API and Fly: CPaaS enablement, creating a B2B eco...Alan Quayle
Telestax Keynote: API and Fly: CPaaS enablement, creating a B2B ecosystem with Applications and Networks using APIs
Kevin Nethercott, VP Business Development at TeleStax
We are now in the midst of a major industry transition as communication becomes a feature built into a wide range of apps, experiences, and services, rather than simply a product unto itself. With key enterprise customers increasingly seeing new CPaaS (Communications Platform as a Service) companies as a means to more efficiently consume carrier resources, while enabling innovation - traditional carriers and service providers are keen to add API driven solutions to their own portfolios. Faced with the choice of buy, build, or partner, one of the strategic trends is the emergence of marketplaces where carrier service providers and app developers can join forces to deliver exciting solutions for customers. Will CPaaS put even more competitive pressures on service providers, or give them new ways to compete, collaborate, and innovate?
This presentation will discuss
* What key problems CPaaS solves for service providers
* What are the technical skills CPaaS demands
* Why a marketplace for CPaaS enables innovation
* How to successfully embrace the CPaaS opportunity and thrive
CPaaS - Leveraging the Power of Cloud CommunicationsVoxvalley .
CPaaS (Communications Platform as a Service) unfolds real-time, modern communication functionalities viz. voice calls, video calls and chat. Businesses that prioritize engagement and support strategies for reaching 100% of their potential customer base benefit greatly from choosing CPaaS. By embedding Voxvalley’s Vox CPaaS into your app, you can achieve real-time communication features and stay competitive.
TeleSign Opening Keynote, The Evolution of CPaaS, TADSummit 2018Alan Quayle
The Evolution of CPaaS
Stacy Stubblefield, Co-Founder and Chief Innovation Officer at TeleSign
As a two-factor authentication pioneer over a decade ago, TeleSign introduced new ways to verify online identities using the mobile phone number. The company grew to partner with the world’s largest digital enterprises in providing reliable one-time passcodes through their SMS and Voice APIs to global end-users. Through optimized routing operations, compliance expertise, strategic carrier relationship building and analysis of phone number data, the company became the trusted source for delivery of mission critical messaging.
Recognizing the value of the data behind a phone number, sourced through direct carrier connections, TeleSign evolved to offer additional APIs that enhanced the identity verification process by sourcing phone type, contact information, device info, deactivation status and other attributes that customers now use to support instant authentications of news users, further reduce fraud, and enhance their communications.
Bolstered by a 2017 acquisition by BICS, a leading international communications enabler, TeleSign now connects and protects companies and their end-users with accelerated and unmatched access to carrier data and reach for SMS, voice and data solutions around the globe.
Working consultatively with the product teams at the most prominent technology companies in existence, Stubblefield will discuss how she finds innovative ways bridge the digital and telco worlds to solve complex challenges and open endless possibilities.
Simcon3 2020, Are We There Yet? Alan QuayleAlan Quayle
"Are we there yet? Telecom Services' slow migration to IP." - Most of the marketing noise is utter bs - Basic landscape and sizing - CPaaS history, current status, and what matters - UCaaS history, current status, and what matters - Its all about the services - solving the core business communications problem (business phone systems), and locking that service in through solving specific business problems (programmability).
TADSummit, A2P Communications Innovation within the Slack Ecosystem Luis Borg...Alan Quayle
A2P Communications Innovation within the Slack Ecosystem
Luis Borge Quina, Founder and CEO ottspott
Status report on the pivot from Apidaze to Apidaze & ottspott.
Front-line experiences in building an A2P business in Slack.
What Slack gets right and what we’d like to see developed.
What we need from platforms like Google RCS or WhatsApp or HipChat to add ottspott.
TADSummit, Simfony: Building a Global IoT Service Provider using Programmable...Alan Quayle
Simfony: Building a Global IoT Service Provider using Programmable Telecoms
Stefan Anghel, Product Architect, Simfony Mobile
Where does IoT make sense? Cutting through the hype to real business and real solutions.
Review of the IoT Landscape, understanding the enablers and ecosystem.
Simfony's IoT Platform: an M2M focused MVNO. Delivering solutions to business problems.
The Future of IoT service providers.
TADSummit EMEA Americas review, trends and strategyAlan Quayle
Welcome
The Welcome thanks the sponsors, AWA Network, Automat Berlin, STROLID, Radisys, GoContact, Broadvoice and Telnyx; highlights we're in our 9th year, the first event taking place in Bangkok, 2013, focused on programmable communications.
Then introduce some of the fun we have planned over the coming month, including live sessions on 7th and 8th Dec, see the agenda for the details. We are hoping to run TADSummit 2022 in Aveiro, Portugal in the middle of November. That is dependent on a new COVID variant NOT emerging.
Landscape, Market Sizing, and Growth
In 2021 across the main programmable communication categories, total revenue is $75B+:
• UCaaS ($33B), 5%
• CCaaS ($18B), 20%
• CPaaS ($11B), 36%
• Business Messaging ($6B), 30%
• Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+
• Automation tech ($6B with TAM of $30B), 60%+
Twilio (and many others) do programmable communications: that is CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more…
Doing telecoms/communications in a web way is changing the market now and into the future, programmable communications is on a different trajectory to telcos.
Trends and Strategy
• SMS and voice will remain in rude health
• Social messaging is necessary, but it only part of the answer
• Recognize it’s a smartphone (voice, camera, browser, messaging)
• Wholesale consolidation will continue and margins will be squeezed (in the medium to long term)
• Applications are necessary for margin growth
• Application focus will move into conversations, insight, and customer experience (customers get to what they want faster)
None of the above is new, I've been highlighting these points for quite a few years. However, migration has been slow. In part because understanding conversations is hard, and there's a lack of interoperability. The keynote from Thomas Howe, VCons: A Proposal for an Open Standard for Conversation Data, is going to address this.
TADSummit, Proactive Customer Care via Contextual Information Luca PradoveraAlan Quayle
Proactive Customer Care via Contextual Information
Luca Pradovera, Real Time Application Engineer, MojoLingo
With the proper configuration and knowledge it is possible for a service provider to anticipate why a customer is calling and proactively initiate actions - even before the agent says "hello." This talk will include several examples of what is potentially possible when you combine contextual information with a customer call.
TADSummit, WAZO Keynote: xCPaaS: The Convergence of CPaaS and UCaaS Sylvain...Alan Quayle
WAZO Keynote: xCPaaS: The Convergence of CPaaS and UCaaS
Sylvain Boily, Founder and CTO
Today the shift toward programmable telecom is accelerating. CPaaS and UCaaS providers are bringing new capabilities to enhance business processes and deliver a better communication experience.
Wazo enables the convergence of CPaaS and UCaaS to provide the best possible business and customer communication journey.
Wazo has built a highly integrable, reliable and scalable xCPaaS software for enterprises, ISVs and service providers. It is easy to deploy, integrate and operate whether on premise, hosted or in the cloud.
In this session, we will present the company’s vision and showcase several use cases leveraging Wazo technologies.
Let’s discuss how the power and flexibility of programmable telecom can create flawless communication experiences anywhere.
Offering Rich Communications Services (RCS) as a Multimedia Application to co...Ali Saghaeian
Some of the topics covered in this slide deck:
Drivers for RCS adoption
RCS to provide competitive like-for-like services as OTT
Providing promising business opportunities for RCS based services
RCS based business model, creating additional revenues for telco operators
RCS-e to VoLTE evolution
RCS Monetization Options
RCS/VoLTE to provide a Platform for Contextual Communication Services
CPaaS is dead, Long live CPaaS, Filipe Leitão, 8X8Alan Quayle
CPaaS is dead, Long live CPaaS
Filipe Leitão, EMEA Solutions Engineer, 8X8
Brief history of CPaaS (Communications Platform as a Service) since VAS (Value Add Service) times.
It’s not about wining the developer anymore. Or viewed another way, how everyone tries to be what Twilio was 5 years ago.
Be where your customers are: CCaaS, UCaaS and CPaaS are becoming one. It's all just programmable communications.
CLOUD COMMUNICATIONS APIS FOR VOICE & MESSAGING. COMMUNICATION SERVICES HAVE EVOLVED FROM LANDLINE TO MOBILE TO SOFTWARE. Presentation designed by www.ramseysdesignlab.com through Visual.ly
The EnableX Experience redefining Communications across the GlobeEnablex io
Today, customers have become more technologically savvy and favour digital channels to communicate with brands instead of traditional mediums. Using our full-stack communication apis, brands are able to keep up with the changing customer behaviour and get real-time visibility into the customer journey.
An API Service Provider, such as "EnableX," refers to a platform or service that offers Application Programming Interfaces (APIs) to enable developers and businesses to integrate specific functionalities, features, or services into their own applications, products, or systems.
For More Info Visit: https://www.enablex.io/cpaas/video-api
We offers serves as a facilitator for seamless communication and interaction between different software components or applications.
By utilizing the APIs provided by us, developers can access and incorporate various capabilities without needing to build those functionalities from scratch.
These capabilities may include real-time communication features like video conferencing, voice calls, chat, and more.
The API acts as a bridge between the application and the underlying technology, streamlining the process of adding complex functionalities while saving time and resources.
VoIP4Cloud is a cloud hosted business VoIP service provider using Fuse Professional, a leading-edge Unified Communications VoIP IP PBX system that provides an integrated VoIP PBX service that is dynamically scalable and designed for small- to medium-sized enterprise businesses and call centers, particularly in Asia with offices in Hong Kong and Singapore. Our company brochure provides information on VoIP4Cloud, its product Fuse Professional and the services it offers.
REVE WebRTC Services Solution enable
organizations to create platforms for
interacting with their customers and for
internal team collaboration. We provide
complete end to end custom solution to suit
the need of end users and in some cases a
specic part of the complete solution as
required by the client. In addition to that the
WebRTC infrastructure enables applications to
seamlessly and securely connect across
multiple devices and networks.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
To keep up with the changing pace of today’s business landscape and ever-evolving operational standards, your business requires modern communication and collaboration platforms. collab9 brings you the right set of cloud–hosted unified communications services.
An Executive Guide to Video CollaborationAvaya Inc.
In the past, video was dismissed as a costly and complex luxury that drained your network and IT resources, while offering limited return on investment. But with substantial reductions in cost and easier deployment, businesses can integrate high definition video - as easy to use as any consumer product - across the enterprise.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
2. What is CPaaS?
CPaaS is a cloud-communication platform that supports real-time communication functionalities viz. voice call,
video call and SMS into your web and mobile applications with minimal time and effort.
Add real-time communication
features to your apps via APIs.
Designed for business
transformation
Vox CPaaS ensures the highest level
of security with end-to-end
encryption across all data.
Built on security
Our platform has the ability to handle
data of varying bandwidth across all
endpoints.
Proven resiliency
Vox CPaaS is developer friendly and
they can simply embed programmable
API code modules into the apps.
Developer friendly
3
1
2
Redefining the communication landscape with Vox CpaaS
4
3. functionalities at your fingertips
Vox CPaaS leverages the cloud to offer a complete structure for developing real-time communications features viz, audio, video, SMS, chat and
numbers that can be integrated into your embedded devices, mobile applications or websites.
Audio
Video SMS Chat
• App-to-app calls
• App-to-
mobile/landline
calls
• Audio
conferencing
• Voice
broadcasting
• Call recording
• Voice termination
• App-to-app and
cross platform
video calling
• HD video calling
• Video
conferencing
• Video recording
• OTP & two-factor
authentication
• Short & long
codes
• Customization of
sender ID
• One-to-one &
group chat
• File and media
sharing/transfer
• Instant
messaging
• Presence
• Contact & group
management
• International
numbers for
incoming &
outgoing calls
• Number masking
& call recording
• Toll free & missed
call numbers
• DID for inbound &
outbound SMS
• Call forwarding
• Broadcast, IVR
Video Chat DID NumbersSMS
CPaaS adoption will reach 80% by 2020
4. Next-gen education powered by Vox CPaaS
Connecting the student, teacher, alumni and parent fraternity on-the-go
Keep student and staff information
secure by incorporating two-factor
authentication
Also, keep your phone number
hidden using number masking
Data privacy
Connect with students, teachers and
parents in the way you prefer. Send out
SMS for regular updates, emergency
announcements and event invitations.
Campus connect
Don’t miss out on those audience who
would like to stay connected remotely;
Vox CPaaS enables toll-free & missed call
numbers.
Never miss out anything
5. Video
Powerful functionality to your app on the cloud
Organize a guest lecture
through video
conferencing to enable
viewers to attend from
remote location
Virtual classroom Record lectures that can
be accessed by students
to be watched later on-
demand
Education efficiency like never before
Collate your queries and
ask our academic
counselor via chat or
video call
Counsellor on-the-go
Get rid of the hassle of
traditional parent-teacher
meeting. Integrate Vox
CPaaS and start parent-
teacher conferencing
Parent-teacher conference
Learn at your pace
With Vox CPaaS, no need for costly
internal infrastructure like servers
and storage systems.
6. SMS & Voice
Communications that elevate your educational communication solutions
Send updates to
prospective students and
share the status of their
application via SMS or
call.
Admission screening
Build a strong network
and groups specific to
students, staff, alumni for
sharing information and
enhance engagement.
Strong networking
Empower your students
to connect with their
teachers or project
mentors for queries and
demonstrations
Teacher/mentor connect
Our APIs ensure superior quality service for voice, SMS and video to help you
scale to new markets in no time as you grow.
Build safer and connected campus as you elevate your communication strategies
7. Take your business to the next level
Keep users engaged by providing
functionalities like click-to-call, SMS &
push notifications
Increase engagement & add value
to communication
Introduce real-time services by
integrating our APIs/SDKs.
No overhead expenses and
maintenance.
Be the 1st to WOW customers
Stay competitive
Seamlessly integrate voice & SMS
communications and data sharing into
your existing business processes
Enhance business operations
Vox CPaaS is a reliable
communication platform that
scales horizontally and vertically.
Get analytics and reports on app
usage to make better investment
decisions.
Get insights
A new revenue stream could be
initiated by offering premium
services pertaining to your business
and user demands.
Increase revenue
How can Vox CPaaS fuel your business growth?
8. Vox CPaaS – USPs
High throughput
Very high throughput compared to widely deployed servers in market
Seamless Integration
Seamless integration with any platform/protocol and highly customizable
Binary protocol
Binary protocol for lightning fast communication and takes fraction of bandwidth
compared to existing communication protocols, can be used for M2M
communications. Very low footprint for embedded devices
Myriad applications
IoT enabled, easy to use, light weight & reliable
9. Developer portal, demo & Vox offering
Vox Offering
APIs & SDKs for audio, video, SMS, chat and numbers
SDKs for Android, iOS, web and embedded
APIs and SDKs for individual functionality
White-label application with CPaaS functionality
SDK Demos
Try our Konverz app and get hands-on experience on Vox CpaaS functionality
Android https://play.google.com/store/apps/details?id=com.cavox.konverz
iOS https://itunes.apple.com/us/app/konverz/id1400120880?mt=8
Web https://konverz.vox-cpaas.com/
Vox CPaaS enables businesses to engage with clients with communication features such as voice & video calling and messaging. The platform is delivered as a cloud-hosted service with fully managed infrastructure. Developers can use APIs to quickly integrate communication features into embedded, mobile & web apps.
Vox CPaaS offers SDKs and services for audio, video, SMS, chat and numbers. Through our self-care portal, developers can integrate real-time communication capabilities into any web or mobile application or even an embedded device.
Expand the reach of the traditional classroom, thanks to the power of Vox CPaaS. With our SDKs and services, educational institutions can stay connected with students, alumni and parents within their app via messages, chat and calls. Staff and student information can be safeguarded using OTP and two-factor authentication.
DID numbers integration helps educational institutions to use toll-free & missed call numbers to engage with prospect admissions. Number masking is also achieved using our DID numbers SDK, wherein the actual contact number is not revealed, it is masked with a virtual number.
Video collaboration within the application for faster and wider reach. By integrating video SDK, educational institutions can gain competitive edge by offering virtual classroom, guest lectures, meetings & conferences and counselling within the application. By offering recorded lectures for students to access on demand and at their own pace, professors are enhancing the student learning experience.
By enabling SMS & voice capabilities within the application, educational institutions can get a wider reach and build strong networking among students, staff, alumni and parents.
Educational institutions can stay ahead and become tech-savvy by sharing admission application status over SMS.
Since Vox CPaaS requires minimal infrastructure and expenditure, it is lighter on pocket and offers a huge bundle of services. Vox CPaaS entails a lot of benefits to the business. It helps to increase user engagement and builds brand value. Think of a feature and it is integrable with Vox CPaaS, ranging from voice call to file sharing and sending & receiving SMS within the app.
At its core, Vox CPaaS is scalable, highly available, flexible, in-house developed product, utilizes low bandwidth and minimal SDKs.
Binary protocol for lightning fast communication that takes fraction of bandwidth compared to existing communication protocols.