Enablex Video.pptx

EnableX
Communication
All Ways, Always

2
Digitalisation Is
Transforming How
People Communicate
Communication-hungry consumers want
real-time relationships with companies.
They are looking for convenient,
personalised and relevant
engagements
TRANSFORMATION
2023 Copyright. vCloudx Pte Ltd

3
Customer Experience has
clearly overtaken price as the
Top Brand Differentiator
Contextual
No information loss across
different touch-points
Omnichannel
Accessible via social, mobile
and other digital channels
Always On
Proactively keeping
customers up-to-date
At Your Fingertips
Convenient, fast, on-demand
services
Personalised and
Engaging
Relevant, interactive with
true-to-life visuals
Device Agnostic
Same user experience on any
device
Highly Engaging
Customer
Experience Is Key
CUSTOMER FIRST

4
Cloud-based platform that allows
enterprises and developers to rapidly
and easily embed real-time
communication capabilities within their
apps, sites and workflows with APIs &
SDKs
CPaaS – The
Answer to IT and
Business
Challenges
SOLUTION
Contact Center
Click-to-call
directly with the
agent Education
Online one-to-
one and one-to-
many sessions
Ride-hailing
app
Keep
passengers
updated with
real-time ETA
Healthcare
Virtual
consultations
with doctors
Low Risk and Low Cost
Delivered through the cloud, there is
no need to invest in the
infrastructure or software interfaces
Contextual Communication
In-app experience with
communication functionalities
embedded into apps, sites or
workflows
Fast Time-to-market
Communication APIs and SDKs
supporting multiple programming
languages for ease of development

5
Use Cases Across
Industries
USE CASES
Customer
Service
eCommerce
and Retail
BFSI
Field
Service
HR &
Recruitment
Healthcare
Ed-Tech

6
EnableX –
Communications All
Ways, Always
Asia’s leading Communications Solutions
Provider, offering AI-enabled Video,
Voice, SMS and WhatsApp as APIs,
SDKs and Smart Omni-channel
communication BOTs
WHO WE ARE
Voice Calls
Voice Apps
Video Calls & Apps
SMS &
WhatsApp
Video AI & Analytics
Notifications &
Chat

7
EnableX CPaaS –
End to End
Communications
OUR OFFERINGS
Carrier-grade platform with
the right combination of
innovation, technology and
expertise to offer a
differentiated customer
experience
Omni-Channel
Communications
Partner-first
Solutions
Data Rich DIY
Platform
Insights
Extended depth and width in
service offerings and APIs and
SDKs that enable a differentiated
customer engagement
A complete self service system for
easy use with rich data and
reporting engine
Partner-friendly, service provider-
enabled and enterprise-ready
platform
that puts customer success first

8
All Channels of
Communication
through APIs and
SDKs
OUR OFFERINGS
Full-stack CPaaS allows
you to pick and choose
the right communication
channels for your
business.
SMS API
High deliverability of
SMS globally
WhatsApp API
Rich Media
engagement with
customers with
WhatsApp APIs
Voice API
Jitter-free calls among
VoIP, SIP and PSTN
Video API
Immersive multiparty
video calls
Number API
Global reach with local
numbers for
SMS & Voice
FaceAI
Real time emotion and
sentiment analysis on
live video
Webinars &
Events
Virtual
Hiring
Communication
Platform
(CPaaS)
Conversation
AI/BOT
Virtual
Meeting
Communicatio
n
Solutions
(SaaS)

9
EnableX CPaaS
Stack – Infra,
Channels,
Portals &
Insights
PLATFORM
Robust Infrastructure
Deploy on EnableX Cloud or Your Data Center. Connect to
PSTN/SIP globally
APIs and SDKs
Programmable communication APIs – Voice, Video, and
Messaging
Actionable Insights
Call data, reports and AI-powered analytics
Self-Service
Portal, documentation, sample codes and Visual Builder
Seamless
Integration to
Any Browser
Any Device
Any Software/CRM
Analytics
Portal
APIs
Infrastructure
Simplicity
Focus
Robust yet simple to implement
platform for faster time-to-market
Agnostic
Across channels
Intelligently
Driven
Customisable
By Design
Flexible platform to meet business,
hosting and regulatory requirements
Disruptive technology for smart, rich
and engaging communications
Extensive communication channels for
an omni-channel experience

10
Omni-Channel APIs
and SDKs
APIs & SDKs
A one-stop, feature-rich
Communications Suite, for
Live Video, Voice, SMS and
WhatsApp integration into
business applications &
workflows
APIs & SDKs No Code Connectors
SMS
High deliverability and
interactivity
WhatsApp
In-App chat and
notifications
Voice
Jitter-free
calls among
VoIP, SIP and
PSTN
Video
Immersive multiparty
video calls
Numbers
Global reach with
local numbers for
SMS & Voice
FaceAI
Real time emotion
& sentiment
analysis on live
video
Web Mobile Desktops

11
Live and Interactive
Video Solutions that
Engage
VIDEO
One-to-One Calling
Enhance customer engagement with face-to-face Live video
calls equipped with collaborative features
Group Video Calling
Embed HD real-time communication into your app or site for
group video chat of up to the 200
Interactive Broadcasting
Engage the mass directly from your website or app. Broadcast
live to an unlimited audience
Video API Platform
Calling
Conferencing Streaming Messaging
Develop HD video-enabled
applications with feature-rich
APIs and SDKs

12
Plugins and
Connectors: Enabling
single click integrations
CONNECTORS
Easily integrate and add
real-time communications to
your accounts with the best-
in-class solutions

13
FaceAI – Real Time
Emotion Analysis
VIDEO AI
Modular APIs that allow you to pick
and choose the relevant Emotion AI
you need for your business
Gender
Estimates the most
likely gender of the
main face - Male or
Female Emotions
Detects 7 core
emotions – anger,
disgust, fear,
surprise happiness,
sadness, and neutral
Pose
Estimates the head
pose rotation angles
- pitch, roll and
yaw
Attention
Evaluates the
attention of a
person on a
continuous basis
Facial Features
Decodes more than 30
face features - hair
colour, shape of
face, colour of lips
etc
Age
Indicates the likely
age range of the
main face
Face Detector
Detects number of
faces and conduct
deep analysis of the
primary face
See what your customers are
“feeling” during conversations

14
One-stop
Self-Service Portal
SELF SERVICE
Self-service portal that
supports you at each step
of your development
journey – from settings
to purchasing to call
insights and wallet
management
Setup/Manage
Create project, Get API Keys,
Manage configurations and
settings for all services
Buy & Pay
Buy Virtual numbers, short codes
and more & manage payments.
Monitoring and
Insights
Gain usage metrics and
diagnose, troubleshoot call
quality.
Live Status
Get in-depth status of all
ongoing engagements in real-
time
Usage
View usage across geographies,
devices, OS’s etc.

15
Analytics and
Insights
ANALYTICS
Comprehensive reporting
and data for business
insights and decision
making
 Single Source of Data
Channel activity monitoring /
recording / detailed data
capture
 Live Dashboards
Session logging, Session
activity monitoring, Service
monitoring and QoS
 Detailed Reporting
Detailed activity monitoring
for each channel, Service
spikes, historical reports
 Extensive Logging
Detailed auditing and
logging for compliancy.

16
Cutting Edge
Technology
WHY US
We own the entire IP and
have developed the platform
using optimal technologies
enabling real-time
communications and
artificial intelligence
• Patented Smart bandwidth
optimisation
• Proprietary Active Talker
• Video simulcast
• Telephony integration
Innovative Technology
• Real-time analysis of network
operational metrics
• Intelligent traffic routing
• Real-time infrastructure optimisation
AI-powered Capabilities
• Video meetings Embedded in
your business application
• Automated workflows
• No code engine
Ease of use
• AES 256-bit encryption
• HIPAA and GDPR compliance
• HTTPS authentication
• Secure RTP for media
transportation
Security and Compliance

17
Flexible and
Innovative Pricing
Models
WHY US
We offer different
pricing and billing
options supporting all
kinds of use cases!
Pay as you Go
Simple, easy to use – customers
pay for what they use through a
pre-paid wallet or post-paid end
of the month billing
Concurrent Capacity
Buy capacity from us and resell
to your customers in any model
you like
Agent/User license pricing
Designed for CRM or Cloud
Contact Centre solutions
providers, we bill you for based
on agents or user licenses
Transaction based pricing
For industries like customer
onboarding or KYC, we can bill
basis per transaction

ENABLEX
ENABLEX
Communication
All Ways, Always
EMAIL :
connect@enablex.io
ADDRESS :
International Building,
360 Orchard Road,
#08-02,
Singapore 238869
WEBSITE :
www.enablex.io

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