TADSummit, WAZO Keynote: xCPaaS: The Convergence of CPaaS and UCaaS Sylvain Boily,

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WAZO Keynote: xCPaaS: The Convergence of CPaaS and UCaaS Sylvain Boily, Founder and CTO Today the shift toward programmable telecom is accelerating. CPaaS and UCaaS providers are bringing new capabilities to enhance business processes and deliver a better communication experience. Wazo enables the convergence of CPaaS and UCaaS to provide the best possible business and customer communication journey. Wazo has built a highly integrable, reliable and scalable xCPaaS software for enterprises, ISVs and service providers. It is easy to deploy, integrate and operate whether on premise, hosted or in the cloud. In this session, we will present the company’s vision and showcase several use cases leveraging Wazo technologies. Let’s discuss how the power and flexibility of programmable telecom can create flawless communication experiences anywhere.

Technology

xCPaaS: The Convergence of CPaaS and UCaaS
November 14, 2017
Sylvain Boily, Founder and CTO, Wazo

WHAT IF YOU RECEIVED
A PHONE CALL RIGHT NOW?
ALL CONTENT ©WAZO 2017 2

3ALL CONTENT ©WAZO 2017
A MISSED CALL
IS A MISSED
OPPORTUNITY

4ALL CONTENT ©WAZO 2017
WHAT IF THINGS WERE
DIFFERENT?
Orchestration and automation of communication workflows
Communication-enabled business processes
Seamless integration with 3rd party applications
Augmented business communication experience

5ALL CONTENT ©WAZO 2017
PROGRAMMABLE TELECOM
MAKES THE DIFFERENCE

BUSINESS INTERACTIONS
IN THE WORLD TODAY
6
People easily
switch services
One chance to make
a good first impression
Less direct
interaction and communication
Create an outstanding
experience in each moment
ALL CONTENT ©WAZO 2017

THE NEED FOR MODERN,
OUTSTANDING CUSTOMER EXPERIENCE
7
Initiate and leverage
communications
seamlessly
1
Communicate
anywhere, at anytime,
with anyone
2
Offer a unified
communication
consumer experience
3
Augment the
communication
workflow behind the
scenes
4
ALL CONTENT ©WAZO 2017

4 WAYS TO THRIVE IN A
NEW WORLD
OF OPPORTUNITIES
Design new killer apps
Retrofit existing apps
Create verticalized, fully UC-enabled, apps
Be fast and agile
8ALL CONTENT ©WAZO 2017

CPaaS
IMAGINE A UNIFIED PLATFORM
9
UCaaS
ALL CONTENT ©WAZO 2017

‘PROGRAMMABLE UC’
KEY REQUIREMENTS
Native APIs and API-centric
10
Key UC capabilities
Interoperable and agile
Hybrid capabilities
ALL CONTENT ©WAZO 2017
Orchestration and automation

INTRODUCING
11
THE WORLD’S FIRST HYBRID xCPaaS.
ALL CONTENT ©WAZO 2017

12ALL CONTENT ©WAZO 2017
A FEATURE-RICH ECOSYSTEM
On Premise Hosted Cloud
CPaaS
ITSP
SIP Trunks
Collaboration
CRM
BYOApp
Vertical Apps
Analytics
& Billing
TELCO AGNOSTIC A HYBRID PLATFORM RICH ECOSYSTEM

COMMUNICATION
ORCHESTRATION
ENGINE
13ALL CONTENT ©WAZO 2017
Orchestration
Service
Automation
Service
API
Service
Voice
Control
System
Notification
and Event
Service
Messaging
Control
System
Video
Control
System

Business friendly
Telco friendly
Developer friendly
ISV friendly
Integrator friendly
14ALL CONTENT ©WAZO 2017

ISV AND DEVELOPER FRIENDLY
15ALL CONTENT ©WAZO 2017
Restful APIs, WebSockets, WebHooks, WebRTC
Modular open source core and interoperable standards
Generate new revenues with the Wazo Marketplace
Create the next killer app with communication capabilities
Faster time to market

Wazo Mobile
Offering advanced CTI features
16
Wazo Web Wazo Desktop
ALL CONTENT ©WAZO 2017
BUSINESS FRIENDLY UC APPS

TELCO FRIENDLY –
BUILD AND LAUNCH YOUR OWN UCaaS AND CPaaS
Build your own UCaaS and enhanced CPaaS
Design your own vertical UC-enabled apps
Strike deals with your own ISVs
Mobilize your existing VAR network
17ALL CONTENT ©WAZO 2017

INTEGRATOR FRIENDLY
18
Design your own vertical UC-enabled solution
Resell, upsell, cross-sell
Generate Annual Recurring Revenue (ARR)
Earn money this year, earn even more next year
ALL CONTENT ©WAZO 2017

COME SAY HELLO!
Wazo Booth
Twitter: Sylvain Boily @quintana_
Email: sylvain@wazo.io
www.wazo.io

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What makes a cellular IoT API great? Tobias Goebel, Principal Product Marketing Manager, IoT, Twilio Why IoT SIMs need an API in the first place The core functions needed in a cellular IoT API: SIM activation and deactivation, SIM status queries, Network access configuration, Pulling billing information and usage records, Troubleshooting, Device reachability What matters in a good API (any API) 10 tips and tricks for how to find a good IoT SIM with a strong API

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Alan Quayle

This document discusses the role of eSIM in new IoT security services. It begins by providing background on eSIM and SIM technology. It then outlines several ways eSIM can enhance IoT security, including: 1) Enabling zero-touch authentication of IoT devices in third-party services by leveraging the proven authentication of SIMs in cellular networks. 2) Hardening data encryption using the eSIM as a root of trust by generating encryption keys within the secure element of the eSIM. 3) Potential future roles like integrating the eSIM with threat detection to trigger authorization actions, and increasing the robustness of remote attestation through eSIM cryptographic abilities. The document argues

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Alan Quayle

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Alan Quayle

TADSummit 2022 8/9 Nov Aveiro Portugal CPaaS Conversational Platforms and Conversational Customer Service – The Experience Gap”? Ben Waymark, Chief Technology Officer, Webio. CPaaS players are doing the low hanging, simple conversations via their conversational design and plug in’s to the messenger layer, but what are they really hoping to achieve, and should they be aimed at the developer community? No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there. Conversational experiences are becoming part of the digital customer experience. What does this look like and why might this be important for other companies to understand?

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Alan Quayle

Programmable Testing for Programmable Telcos Andreas Granig, Founder & CEO at Sipfront Advantages and Challenges of automating real-time communication testing How real-time communication testing could actually be quite pleasant Creative ways to use typical server-side applications like kamailio and rtpengine as test clients The revival of sipp, and how you create test scenarios 20 years after its invention “Just show me the curl command”

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Alan Quayle

TADSummit 2022 8/9 Nov Aveiro Portugal How to best maximize the conversation data stream for your business? Surbhi Rathore, CEO & Co-Founder, Symbl.ai How do we go from building a scalable pipeline of conversation data that merges and correlates with other types of data in the business and helps us makes decisions and predictions that are informed by conversations? We will talk about context, real-time aspects of understanding and how you can use this data combined with sales, marketing, HR, support and other existing analytics to understand behavior and adapt to what works best in each of these functions. We will go deep into specific use case and customer stories that have adopted Symbl’s conversation understanding platform to drive this change in their organization and give concrete examples of where to start.

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Alan Quayle

TADSummit 2022, 8/9 Nov Aveiro Portugal Latest Updates and Experiences in Launching Local Language Tools Karel Bourgois, Founder Voxist, President Le Voice Lab, Exec Director Slatch, Chapter Pilot France AI Hub Experiences with launching our own speech-to-text (French and English, both HD and Telephony audio, real-time and asynchronous). ‘Implicit Knowledge Management’ solution: using our STT engine we are indexing and searching thousands of hours of video to find those that discuss specific topics or identify people that are experts on those topics. Latest updates on Voxist and its evolution to a “callbot.”

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This document discusses unlawful robocalls and solutions for CPaaS providers. It outlines that STIR/SHAKEN helps with some caller ID spoofing but not all, and leased phone numbers present challenges. It recommends CPaaS providers monitor customer usage of provided phone numbers and investigate customers' phone number reputations. The document introduces YouMail Score and Watch solutions that help identify unlawful calls and monitor phone number behaviors to improve call screening. It emphasizes that content-based call screening provides a virtually zero false positive rate compared to event-based screening alone.

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Alan Quayle

Master the Audience Experience Multiverse: AX Best Practices and Success Stories Ken Herron, Chief Growth Officer, UIB Customers need you to help them solve their #1 problem – Audience Experience (AX). Customers struggle with managing their differentiated brand journeys at scale in a post-pandemic world where their external and internal audiences decide the platforms, channels, and languages. This session will share AX best practices and success stories from Europe, the Middle East, Asia, and the US for how enterprise and small business customers can control their respective brands, journeys, and audiences with a single brand voice – Create/Control a differentiated AX Respond in real-time Mirror channels Curate audiences Secure conversational data Monetize engagement Scale monitoring This session will include a live, interactive demo.

Open Source Telecom Software Survey 2022, Alan Quayle

Alan Quayle

The survey gathered responses from 120 participants in 2022 compared to 114 in 2021. It covered general topics such as DDoS attacks, security practices, STIR/SHAKEN implementation, IPv6 deployment, and expectations for major tech companies over the next two years. Key findings included that around half of participants have experienced a DDoS attack in 2022 and application-level attacks were as common as volumetric attacks. Most organizations take both reactive and proactive security approaches but more so reactive. STIR/SHAKEN implementation is ongoing with international carriers needing it to terminate traffic in North America. IPv6 deployment remains steady with no major differences between regions. This survey provides insights into trends in the open source tele

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Alan Quayle

TADSummit 2022, 8/9 Nov Aveiro Portugal OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project SIP also supports instant messaging and presence. Review of Messaging in IMS Review of Messaging in Unified Communications OpenSIPS 3.3 in the messaging ecosystem Review of implementation using Message Session Relay Protocol (RFC 4975, RFC 4976), groups multiple messages in sessions. Conclusions: OpenSIPS 3.3 targets to implement various components of the overall SIP Instant MESSAGING ecosystem, from gateways and transport to services.

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Alan Quayle

TADSummit 2022, 8/9 Nov Aveiro Portugal Shifting from Voice to Workflow Management Filipe Leitão, Global Service Provider Channel SE, RingCentral There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS. Weapons of choice are the same for everyone: instant messaging, and audio & video conferencing. Most capabilities provided by mainstream UC providers are table stakes. Find out how RingCentral is looking at UC from more than just a siloed perspective by going one step further and co-innovating with Service and Technology Providers to become a workflow management platform.

What happened since we last met TADSummit 2022, Alan Quayle

Alan Quayle

TADSummit 2022, 8/9 Nov Aveiro Portugal What happened since we last met? Where is the Programmable Comms market going? Alan Quayle, independent 3 years in Programmable Communications: 2020, 2021, and 2022 all done in 16 slides Pandemic Consolidation Post-pandemic Reckoning – I did predict what we’re seeing with Avaya The Coming of Cost Competition Messaging, will A2P SMS growth ever stop? What’s the recession going to do to us? The Voice AI Reckoning After all the consolidation, where next? Twilio’s heading there – it’s about the data And a few more predictions that are usually too optimistic

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Alan Quayle

TADSummit 2022, 8/9 Nov Aveiro Portugal Time to ditch the ‘dumb-pipe’ – reinventing the core mobile network, to put developers first. Mike Bromwich, CEO / Co-Founder Stacuity & Tim Dowling, Co-Founder Stacuity The emergence of public cloud has revolutionized the way developers can muster and deploy virtual infrastructures, as and when required. In contrast, mobile networks are still rigidly defined and protected by operators, who are unable or unwilling to offer such control and flexibility. As a result, the mobile network operates as little more than a dumb-pipe (unless you have lots of patience and deep pockets). Addressing this problem requires a different approach, not just the creation of a thin façade over legacy network elements. How Stacuity is reinventing the core mobile network, to put developers first.

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Alan Quayle

This document discusses AWA Network, a company that operates a CPaaS proxy providing APIs for SMS delivery. It outlines AWA's features, including anonymous resources, traffic simulation, provider management, pricing, routing, and SMS sending APIs. The document also presents three business models for AWA Network: 1) operating as a managed CPaaS proxy service, 2) allowing users to proxy their own CPaaS providers, and 3) enabling corporations to use AWA's infrastructure. It reflects on the challenges of scaling and finding a viable business and operations model.

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Alan Quayle

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Sandro Gauci provides a walkthrough for performing distributed denial of service (DDoS) simulations on real-time communication (RTC) platforms to test security. He recommends starting with simple bandwidth saturation or protocol attacks before moving to specific application attacks. Tools are needed to distribute attacks from nodes, monitor systems, and shut down attacks. Findings should be analyzed with engineers through root cause analysis and documented. Solutions may include updates, rate limiting, or code changes. Regular testing ensures a more robust RTC platform.

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1. xCPaaS: The Convergence of CPaaS and UCaaS November 14, 2017 Sylvain Boily, Founder and CTO, Wazo

4. 4ALL CONTENT ©WAZO 2017 WHAT IF THINGS WERE DIFFERENT? Orchestration and automation of communication workflows Communication-enabled business processes Seamless integration with 3rd party applications Augmented business communication experience

6. BUSINESS INTERACTIONS IN THE WORLD TODAY 6 People easily switch services One chance to make a good first impression Less direct interaction and communication Create an outstanding experience in each moment ALL CONTENT ©WAZO 2017

7. THE NEED FOR MODERN, OUTSTANDING CUSTOMER EXPERIENCE 7 Initiate and leverage communications seamlessly 1 Communicate anywhere, at anytime, with anyone 2 Offer a unified communication consumer experience 3 Augment the communication workflow behind the scenes 4 ALL CONTENT ©WAZO 2017

8. 4 WAYS TO THRIVE IN A NEW WORLD OF OPPORTUNITIES Design new killer apps Retrofit existing apps Create verticalized, fully UC-enabled, apps Be fast and agile 8ALL CONTENT ©WAZO 2017

10. ‘PROGRAMMABLE UC’ KEY REQUIREMENTS Native APIs and API-centric 10 Key UC capabilities Interoperable and agile Hybrid capabilities ALL CONTENT ©WAZO 2017 Orchestration and automation

12. 12ALL CONTENT ©WAZO 2017 A FEATURE-RICH ECOSYSTEM On Premise Hosted Cloud CPaaS ITSP SIP Trunks Collaboration CRM BYOApp Vertical Apps Analytics & Billing TELCO AGNOSTIC A HYBRID PLATFORM RICH ECOSYSTEM

13. COMMUNICATION ORCHESTRATION ENGINE 13ALL CONTENT ©WAZO 2017 Orchestration Service Automation Service API Service Voice Control System Notification and Event Service Messaging Control System Video Control System

15. ISV AND DEVELOPER FRIENDLY 15ALL CONTENT ©WAZO 2017 Restful APIs, WebSockets, WebHooks, WebRTC Modular open source core and interoperable standards Generate new revenues with the Wazo Marketplace Create the next killer app with communication capabilities Faster time to market

17. TELCO FRIENDLY – BUILD AND LAUNCH YOUR OWN UCaaS AND CPaaS Build your own UCaaS and enhanced CPaaS Design your own vertical UC-enabled apps Strike deals with your own ISVs Mobilize your existing VAR network 17ALL CONTENT ©WAZO 2017

18. INTEGRATOR FRIENDLY 18 Design your own vertical UC-enabled solution Resell, upsell, cross-sell Generate Annual Recurring Revenue (ARR) Earn money this year, earn even more next year ALL CONTENT ©WAZO 2017

20. COME SAY HELLO! Wazo Booth Twitter: Sylvain Boily @quintana_ Email: sylvain@wazo.io www.wazo.io

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