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Cpaas solutions- customer support
- 1. Telecom Software & VoIP Communication Platforms Provider
- 2. What is CPaaS? Redefining the communication landscape CPaaS is a cloud-communication platform that supports real-time communication functionalities viz. voice call, video call and SMS into your web and mobile applications with minimal time and effort. Built on security Vox CPaaS ensures the highest level of security with encryption of data. Proven resiliency Our platform has the ability to handle data of varying bandwidth across all endpoints. Developer friendly Developers can simply embed programmable APIs into the apps. Designed for business transformation Add real-time communication features to your apps via APIs. Did you know? CPaaS adoption will reach 80% by 2020
- 3. Inform and stay connected with information your customers need, anytime, anywhere—within your app. SMS Turn calls into connections with easy-to-implement APIs, and scale with flexible voice capabilities Voice Call Designed with agility for smooth integration of functionalities into apps with user context and data at your fingertips. SDKs Simplify customer support by providing video assistance through HD video calls with your engineers, executives & customers Video Vox CPaaS functionalities at your fingertips Simply by integrating our APIs and SDKs into your applications, you can start real-time communication with your customers. Vox CPaaS enhaces your customer experience and communication strategy at a cheaper cost.
- 4. Streamline your customer support with Vox CPaaS Simplify support executives’ task by integrating our APIs User verification and data privacy Easily scalable Simpler & faster feedback Never miss a call Gain insights into the performance of your team by collecting SMS feedback from customers. Simpler & faster feedback Empower your support team with Vox CPaaS so that they don’t miss a call and always available to resolve queries. Never miss a call Vox CPaaS gives the flexibility to ingest more functionality and services. Easily scalable Gain trust of your customers by ensuring their data privacy. Incorporate two-factor authentication and OTP. User verification & data privacy
- 5. The best where your support team works the best Build it your way and stay connected with your customers Help your customers quickly by verifying their identity so that you don’t have to ask the details over again. User identification Voice, SMS and video- all integrated into your app. Based on customers’ convenience, you can opt any method of communication. Assist your customers over video calls for installation or demo. The virtual presence of the engineer will give immense satisfaction to the customer. Video support Vox CPaaS provides all-in- one support solution voice calls, video and SMS. Based on the way you want to communicate you can start your conversation. All-in-one support Upgrade your system—and your quality of service Resolving query Get full communication systems via our programmable APIs for your mobile or desktop apps.
- 6. Security considerations 6 Secure communication between customer and support staff Safe file sharing Secure data encryption Internal authentication among support staff to use the app Go beyond expectations and deliver customer experiences that protect and empower your customers. All interactions can be recorded and audited
- 7. Take your business to the next level Keep users engaged by providing functionalities like click-to-call, SMS & push notifications 10-30% increases in conversion rates Increase engagement & add value to communication Introduce real-time services by integrating our APIs/SDKs. No overhead expenses and maintenance. Be the 1st to WOW customers Stay competitive Seamlessly integrate voice & SMS communications and data sharing into your existing business processes Increase value of user base by up to 40% Enhance business operations Vox CPaaS is a reliable communication platform that scales horizontally and vertically. Get analytics and reports on app usage to make better investment decisions. Get insights A new revenue stream could be initiated by offering premium services pertaining to your business and user demands. Increase revenue How can Vox CPaaS fuel your business growth?
- 8. Vox CPaaS – USPs 2 3 4 1 High throughput Very high throughput compared to widely deployed servers in market . Seamless Integration Seamless integration with any platform/protocol and highly customizable Binary protocol Binary protocol for lightning fast communication Myriad applications IoT enabled, easy to use, light weight & reliable
- 9. Developer portal, demo & Vox offering Vox Offering APIs & SDKs for SMS, voice and video- all features in one app APIs and SDKs for individual functionality White-label application with CPaaS functionality SDK Demos Try our Konverz app and get hands-on experience on Vox CpaaS functionality Android https://play.google.com/store/apps/details?id=com.cavox.konverz iOS https://itunes.apple.com/us/app/konverz/id1400120880?mt=8 Web https://konverz.vox-cpaas.com/
Editor's Notes
- CPaaS stands for communications platform-as-a-service. Vox CPaaS, cloud communication platform by Voxvalley, is primarily focused on enriching customer communication channels and customer experience. It acts as a platform for businesses to combine the reliability of proven communication services with their own customer applications through the use of our programmable communication APIs. CPaaS lets developers program the entire breadth of real-time, cloud-based communications platforms into their own applications to give customers the best experience available.
- Think chat, SMS, voice, and video capabilities embedded in your customer-facing applications. Yes! Vox CPaaS makes it possible. Now, you can stay connected with your customers via voice calls, video, SMS and chat. Voice calling offers app-to-app and app-to-PSTN calling with call recording functionality. Using our voice API, voice broadcasting is also possible. SMS API for OTP and two-factor authentication safeguards customer identity and communication. By integrating SMS API in the application, alerts & reminders, notifications can be sent. Chat powered with presence features highlights the availability status of the customer.
- The need for contextual communications is one of the biggest drivers for integrating CPaaS into business processes. This also helps to improve the overall customer experience. Some common applications include: video-enabled help, appointment reminders, and authentication services. For example, a customer can click on a button in the application and instantly reach a support agent. Agents can also use contextual information about each customer to provide more customized service, such as the current items in their online shopping cart or transaction detail or previous tickets with the support department.
- Vox CPaaS offers comprehensive platform for real-time communication within your application. Support agents can get in touch with customers and vice-versa via voice calls, chat or even video calling. For instance- OTP and 2-factor authentication code can be send via SMS within the application to protect customer identity and ensure safe login. Customer query can be resolved through voive calls, chat or even video.
- , Vox CPaaS makes every aspect of the build-and-deploy process a simpler, less expensive affair simply by integrating voice, video, chat and SMS in the existing application. By leveraging the capabilities of Vox CPaaS and communication APIs, businesses can offer real-time communication features to its clients for enhancing end-user experience and improving support services. A noted advantage of Vox CPaaS is easy scalability, developer friendly and ensure the highest level of security with end-to-end encryption. No need to install any hardware, just get started by integrating APIs and SDKs in the applications.
- Vox CPaaS not only benefits the end-user but also the business owner. It helps to increase user engagement and ease of contacting support team by just clicking an option within the app. It also enhances brand awareness and brings good fame and reputation. With voice, video, SMS and chat being integrated into existing applications, businesses will find it all the more easier to communicate with their customers. When end-users are empowered with an application that offers real-time communication alongside other functionalities, they will appreciate and recommend that brand.
- Alongside offering benefits to customer support industry, Vox CPaaS entails significant benefits like low data usage, easy to integrate and developer friendly and supports many capabilities.