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Communications Innovation
within the Slack Ecosytem
Luis Borges Quina
CEO, Ottspott
@QuinaLuis
From CPaaS to SaaS
2013: Launch as a Real Time Comms API (strong focus on
WebRTC)
Nov. 2016: Launch paid plans on Ottspott
September2017 – Apidaze platform is acquired by VoIP
Innovations
What is Ottspott ?
100% software voice & SMS communications on top of Slack + MS
Teams
Instant & frictionless set-up
One click connection/integration to data sources
What do Ottspott users get ?
Coverage: SMS enabled numbers in 60+ countries
A Slack « call inbox » controlled by a bot : notifications, reminders,
activity reportings, transcriptions, sound files (call recording &
voicemails)
A desktop app for more intensive usage
Slack matters
6 millions daily users
55% users outside the US
50,000 paid teams/2 million users
What Slack gets right: API
constantly updated
What Slack gets right: App Directory
One click app installation
App categories
Promotion of best apps
What we expect from enterprise
messaging platforms
Better APIs (hello Microsoft)
More promotion of the app directory
Sales people not developer evangelists 🤓
Experience in building in Slack
Text communications & asynchronous voice
Less than 10% of users use call inside Slack
Bot features are great for pushing reportings & analytics
« By 2020, 75 percent of application
purchases supporting digital business
will be "build," not "buy". »
«"build" is not	out-of-the-box	solutions,	but	a	
combination of	application	components	that are	
differentiated »
Build or Buy
Build or Buy ? 🤔
CPaaS is for enterprise or embedded in apps
CPaaS doesn’t provide data analytics, reporting, one click
integrations
SMBs cannot afford 12 months roadmaps + on-going maintenance
What’s Next ? (2016)
Extension to other platforms than Slack
Call Center Focus
More bot features
What’s Next ? (2017)
Extend availability to Stride & G-Suite
Call widget + speech analytics
« Ottspott Connect »
More exposure on CPaaS marketplaces
Thank You !
@ottspott_co
luis@ottspott.co

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TADSummit, A2P Communications Innovation within the Slack Ecosystem Luis Borge Quina

  • 1. Communications Innovation within the Slack Ecosytem Luis Borges Quina CEO, Ottspott @QuinaLuis
  • 2. From CPaaS to SaaS 2013: Launch as a Real Time Comms API (strong focus on WebRTC) Nov. 2016: Launch paid plans on Ottspott September2017 – Apidaze platform is acquired by VoIP Innovations
  • 3. What is Ottspott ? 100% software voice & SMS communications on top of Slack + MS Teams Instant & frictionless set-up One click connection/integration to data sources
  • 4. What do Ottspott users get ? Coverage: SMS enabled numbers in 60+ countries A Slack « call inbox » controlled by a bot : notifications, reminders, activity reportings, transcriptions, sound files (call recording & voicemails) A desktop app for more intensive usage
  • 5. Slack matters 6 millions daily users 55% users outside the US 50,000 paid teams/2 million users
  • 6. What Slack gets right: API constantly updated
  • 7. What Slack gets right: App Directory One click app installation App categories Promotion of best apps
  • 8. What we expect from enterprise messaging platforms Better APIs (hello Microsoft) More promotion of the app directory Sales people not developer evangelists 🤓
  • 9. Experience in building in Slack Text communications & asynchronous voice Less than 10% of users use call inside Slack Bot features are great for pushing reportings & analytics
  • 10. « By 2020, 75 percent of application purchases supporting digital business will be "build," not "buy". » «"build" is not out-of-the-box solutions, but a combination of application components that are differentiated » Build or Buy
  • 11. Build or Buy ? 🤔 CPaaS is for enterprise or embedded in apps CPaaS doesn’t provide data analytics, reporting, one click integrations SMBs cannot afford 12 months roadmaps + on-going maintenance
  • 12. What’s Next ? (2016) Extension to other platforms than Slack Call Center Focus More bot features
  • 13. What’s Next ? (2017) Extend availability to Stride & G-Suite Call widget + speech analytics « Ottspott Connect » More exposure on CPaaS marketplaces