WhaT VolVo needed: Volvo is well known for their focus on quality. They wanted Logica to help them further this quest for better quality, but at the same time lower costs and improve operations. Logica has since 2007 helped Volvo do this through a centralised approach to requirements management and testing of their IT applications

1. casestudy
MANuFACTuRING
Being part of the process is
being part of the solution
VolVo: TesTed, oK
Rudyard Kipling wasn’t driving a Volvo when he wrote “East is East, West is West, and never the twain
shall meet” - clearly the two did meet when Zhejiang Geely Holding Group, parent of Hong Kong-
based car maker Geely Automobile, purchased Volvo Car Corporation from Ford Motor in mid-2010.
Volvo Car continues to produce its models, including the S-Range, V-Range, XC-Range, and C-Range,
from manufacturing facilities in Sweden and Belgium, as well as in Malaysia and China.
WhaT VolVo needed
Volvo is well known for their focus on quality. They wanted Logica to help them further this quest
for better quality, but at the same time lower costs and improve operations. Logica has since 2007
helped Volvo do this through a centralised approach to requirements management and testing of
Key benefits their IT applications.
• Save costs – savings
can be invested in core our ansWer
business
We worked with Volvo to provide a solution geared to their business needs. Our approach included:
• Streamlined IT services
securing The exisTing deliVery
• Higher quality We appointed a delivery manager and provided additional resources where it was required
assessing TesT managemenT
After analysing the current situation, we designed the transformation process.
Transforming VolVo
The first step was to define the scope of the project. We followed this up with detailed Service Level
Agreements (SLAs) and Key Performance Indicators (KPIs) and assigning roles & responsibilities.
Next, we ensured that Volvo would have a local team close by that they could interact with, while
some of the testing services were delivered from our global delivery network in low cost locations.

2. Vcc Qa cenTre
We started out with a dedicated Test Factory but has now progressed to a Quality Assurance Centre.
Which service for you? It has become integral to the smooth functioning of testing activities. It delivers end to end testing
of IT applications across the company, including administrative systems, Manufacturing Execution
• Efficiency testing System (MES)-related applications and Customer Relationship Management (CRM) systems.
• Functional testing We handle:
• Requirement • Efficiency testing: Since 2007, QA Centre – Performance Test Services deliver resourcing, tooling
Management and a packaged commercial model. The fixed-priced services are requested by projects in the
internal order system and delivered to exacting SLAs.
• usability Testing • Functional testing: Since the beginning of 2008, Logica has taken on full responsibility for
sourcing within functional testing. Even in this area, some fixed-price services are available for
projects to order through the internal order system.
• Requirement Management: Since the end of 2009 requirement management is included in the
scope of the QA Centre. Logica provides expertise within the requirements area according to an
agreed role list.
• usability Testing: The current service will be expanded to include responsibility for usability
testing.
a success sTory
Volvo’s IT systems perform better now. Testing has made the company confident of responding to
changing business needs. Savings from standardised testing can be invested in core business. In a
nutshell, Logica’s testing services enable Volvo to:
• improve overall quality
• boost confidence
• save costs
Why WorK WiTh logica?
There is a perceptible shift in many of our clients’ approach to result based testing. They no longer
want a vendor who can deliver consultant hours. What they look for is a partner with mastery of
testing who could deliver to service agreements. At Logica, the client is at the centre of our existence.
Our innovative, practical solutions are tailored to your needs. Our centralised and standardised
testing services give you what you need – higher quality, lower costs, and automated efficiency. We
have the skills to make sure that IT supports your business needs by delivering several different
types of tests.
Logica
Eva Ahlén
T: +46 8 6702000 Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and
E: managed-test-service.se@logica.com outsourcing to clients around the world, including many of Europe’s largest businesses. Logica creates value for clients by successfully
integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to
clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG).
www.logica.com More information is available at www.logica.com
CODE 2377 0211