VisualOomph design portfolio

Test Team

Log results

Analyze & Categorize

Assign

Mitigation Team

Development
(Code or
Document)

Issue?

Off Shore

Enhancements
Business
Services
(Requirements )

ITS Audit

Web based Tool

Assign to
Appropriate teams

Review Results
Categories: Critical,
High, Medium, Low

Duplicates

Infrastructure

Country Testers

Submit for Re-testing

Fix Defect

DESIGN
PORTFOLIO

Schedule Fix

Prioritize Risk

Information | Presentation | Diagram

I am a user experience specialist, presentation
and diagram designer who approaches visual
thinking with insight and excitement!
I am passionate about giving meaning to
information & data and interpreting business
strategies in to engaging visual experiences by
creating visually effective and impactful
compositions thru understanding design, display,
and relationships of information patterns.

ABOUT
ME...

Process Design and
mapping
Project Management
Data Visualization
Large Scale Deployments
Information Visualization

Visual Thinking

DESIGN PORTFOLIO - INFORMATION | PRESENTATION | DIAGRAM

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21


22


23

Framework - Standard, repeatable framework for the deployment and adoption of new products

Global Adoption 101
Impact Assessment

Methodology


Toolkits - Standard approach to deliver implementation guidance to member firms.

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25


26


27


28


29


30

High Level

Setup

Build Site

Traffic team
assigns an
available PC

Sales/D2M
Contacts Client

PC Conducts ICC
call the client

Creates new site &
migrates graphics
and content

Approval
received?

Content team
updates content

Client

Website Launch

yes

Go Live

Content

Legend
PC

Traffic

Content

PM


2

31

1

ICC Call

Go to ICC No
Show

No
ICC Call

PC reaches out to
the client as per
schedule

Able to reach
Client?

Yes

Conducts 30
minute ICC creative call

PC to complete creative
brief as much possible
prior to the call

PC updates
creative brief
during ICC

PC updates status
in At-Task to
Design

PC sends creative
brief to the client

PC sends creative
brief to copy team

PC adds creative
brief and any other
assets to folder

PC creates new
client folder in
WebOps-C Drive

Client receives
email with login ID
and password for
Client Center

Copy team assigns
writer

PC Signs-up client
for Client Center

Legend
PC

Traffic

Content


PM

32

Usage Metrics

Operational Metrics

Change Management

Product Delivery

Product/Service portfolio

Implementation

Niche or vertical
Years in business
Size of client base

Business Model

Sales Volume
Client References

Channels of distribution
On-site support
24x7 support avail.

Patents

Support

Vendor

SLA's

Strategic partners
Technology partners

Partnerships

Marketing partners
Funding or VC
Education/University partnerships

Product
Assessment

Years product/ service has been on market
Specific Industry

Product Maturity
Disaster recovery approach
Backup and restore

Business Continuity
Planning (for online

Competition products
Industry reviews (Forrester, Gartner etc.)

services)

SLAs

Operational

Product or Service

Service Delivery

Fee Structure and
Licensing

Pricing basis (transaction, users, etc.)

Cost for premium support

Assessment
Methodology

Product Roadmap

Technical Feature
Evaluation

Collaborate

Evaluate

Document

Deliver


33

uPerfrom® Implementation Roadmap
Tab
Screen

Linking
Portals

Individual website
per instance/country/
region?

Bandwidth optimization is not built into
the uPerform application or the
content

Custom Transaction

Considerations

Website
per language?
eLearning content is not cached

Screen Sensitive
Help

User Provisioning

linking by SAP Transaction
code

uPerform doesn t have the ability to
cluster the DB or Search servers

Copy content

Administration
incremental content
copy?

Linking SAP
GUI

Content Copy

Configure for multiple
countries in one instance?

QA

republish after copy?

Technical
Design

Golden copy for
system

Staging
Production

Configure for multiple
countries in one
instance

Folder Structure
Translated Content?

Local Content?
multiple languages?

SMTP settings?

Utilize workflow and/or collaboration with a
N-Region implementation plan?

Architecture?

uPerform
Implementation

Website Context

3 uP instances one per each system
instance?

Workflow
setting?

Per instance
One big beefed up system to support all
system instances?

Per instance?

How many uPerform instances?

First time import
Authored content stored where?

Glossary

Author's access? (test
id or user name)

Translation? (occurs
where?)

Glossary Management

Certified installer

uPerform
Client

Client
Installer?

Client Installer delivery to authors
workstations

Methodology
Authoring

User ID

Operations

uPerform authoring is linked to an user ID and it won t
recognize the IE Sessions if we logged in the system
application with a different login ID

Content Management
User Management

VM

Desktop VMs for authoring

Publishing
Provision authoring VM or clients for all countries?
Authors should be able to publish
content by selecting a specific
output from a single template

uPerform Authoring do not work in Windows 2003/Windows
2008 Virtual Machines or Terminal Servers

ANCILE uPerform , ANCILE uBenchmark , ANCILE Info Pak , and ANCILE uLearn are trademarks of ANCILE Solutions


34

MacOS – PoC Overview

Prepare

PoC

Deliver PoC
communications

Identify PoC
Participants
(Criteria TBD)

Create
Documentation

Close Out

Deliver close-out
Communication
(with a survey feedback form)

Deliver Tools and
Technology

Participants agree to
terms and conditions

Users have
access
to Mac, GDv5
etc.
Deliver pre-PoC
communications

User submits
PoC feedback

Define support
process

Create PoC Feedback
Summary Report

User contacts Support in
Case of any issues

Conduct Training (if needed)
For IT and End Users

End July 2011
or

May 2011

Mid July 2011

Early Aug 2011


PoC
Complete

IT folks to attend
Monthly focus group
Con calls

Sept 2011
Oct 2011

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AD

uPerform
Administrator

uPerform
Console

IBS Program

A
D

A
D

uPerform
Administr uPerform
Console
ator

uPerform
Administr uPerform
Console
ator

Instance
1

Instance
2
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Global Master Data

Local Master Data

Local Master Data
People

Local People

Local People
Entity
GE-001

Local Entity

Engagement

Local Entity
GE#479

GE #123

Local Reporting

Local Transactional Data

Local Transactional Data
Global
Reporting

Local Reporting

Local Engagement

Local Engagement

Aggregated
Data

Global System
Member Firm 1
Local system based
on Global template


Member Firm 2
Local system based
on Global template

37

Test Team

Log results

Analyze & Categorize

Assign

Mitigation Team

Development
(Code or
Document)

Issue?

Off Shore

Enhancements
Business
Services
(Requirements )

ITS Audit

Web based Tool

Assign to
Appropriate teams

Review Results
Categories: Critical,
High, Medium, Low

Duplicates

Infrastructure

Country Testers

Submit for Re-testing

Fix Defect


Schedule Fix

Prioritize Risk

38

n
ptio
Ado
al
Glob
Training Needs
Assessment

Instructional
Design

Training Delivery
Training
Development

Training Services
Member Firm
Impact Analysis

Feedback for
Continuous
improvement

Technical
Writing

Execute adoption
programs in regions

Toolkit
Development

Regional Campaign
Planning

EMA
ASPAC

Deployment
Strategy

Change
Management

Member Firm
Roadmapping Service

AMR
Provide adoption
support

Regional Adoption

Adoption Services

Adoption Lead reaches
back into the teams to
leverage diverse skill sets
for the adoption project

Resources
Skills
Deliverables

Adoption Lead


Project Team
39

Collect

1

User
Activates
Vector 2007
application

2
Vector 2007 writes
usage data to an XML
file

XML file

Vector 2007

3

Process

ADR agent parses XML data and
sends data to the
ADR server
(on connect to KPMG Network or
VPN)

XML file

.

4

ADR Server

Store

ADR –
Vector
Usage
Table

The XML data is processed by the
server and placed in the central
database.

Report

5

ITS Global produce
RAW data reports
(beginning July 2007)

ADR
Reports


ITS Audit
Deployment services
generate Vector
2007 Usage Metrics

40

Originator

Assignee
Task appears as bold
in assignee s My Tasks
and does not appear in
originator s My Tasks

Originator
creates
task

Status =
Open

Information
Exchange

No

User 2
Workspace

User 1
Workspace

Activities
Actions

Originator
does nothing

Yes

Assignee opens
task and changes
status to in
progress

Originator changes
status to open

Is task
really
Completed?

Task is no
longer bold
in
assignee s
My Tasks

?

Activities
Actions

Status = In
Progress

Task no
longer
appears in
originator s
My Tasks

Activity completion =
Updating document

Originator
opens task


Status =
Completed
Task appears as bold in
originator s My Tasks
and no longer appears in
assignee s My Tasks

Assignee changes
status to
completed

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Virtual Classroom
KNET Anywhere
Central Messaging
IBS

Integrated
product
campaign

Risk – NGCC2.2, 2.3,
Sentinel, ECP, KICS
IID2

GO1 Migrations
In Country
Regional Migrations

eAudit2010

Admin Guide, QRC
Training

Roadmapping
Assessment tool
Roadmapping data reports

My Work

2WAY replacement
GA Portal
GA Teamsite

Toolkit Lite
Documentation??

DEV, QA, UAT for IBS
QA & PROD for
Regional instance


42

Print
forms

Driver Personal Info
Associated Truck info
Associated Vendor Info
Accidents info

Archive
Vendor
Info

Forms

Add New
Driver

Modify
Existing
Driver

Search for
vendors

Search for
Drivers

Add New
Vendor

Vendor

Driver

Modify
Existing
Vendor

Archive
Driver Info

Search for
Accidents

Search for
Archived
info

Driver
Files
System

Accidents
Add a new
Accident

Archives

Search for
Trucks

Truck Info
Truck Maintenance Info
Truck Insurance Info
Associated Driver info
Associated Vendor Info
Accidents info

Add New
Truck

Vendor Info
Associated Truck info
Associated Driver Info
Contract Info

Add a new
data to
archives

Summary
Reports

Truck

Reports

Warning
Reports

Archive
Truck Info

Administration

Modify
Existing
Truck


Activity
Reports

Add new
user

Modify
user

Misc
reports

Delete
user

43

2nd Tier Support

Country Support

Escalation Options

Global Escalation Methods
Country Support Ticket

Global Remedy Ticket

Hosting

SME

Global Mailbox

?

Unknown?

Provide resolution

Knowledge
base

Vendor
Escalation
Contact
IBS
Team

Knowledge
base

SAP

COE???

Marketplace

Issue

User
Author (recording
or translating
content)

uPerform Admin
(local)

Not sure how this
2nd tier is planned –
to confirm with
Support

uPerform
SME pool

Development
24x5
Support

Ancile

uPerform Admin

Administrator

Knowledge
Base

End User
(accessing
uPerform content)

IBS Team
Knowledge
base
Known issue? –
Provide resolution

Local Country IT/Business
Support


Functional or Process
Queries?

Contact Vendor

44

Knowledge
Base

Requ

IBS Deployment
Assistance

Prov

ide A

elp

ssi st
a n ce

Tool Kit

Deployment

e st H

De

(Documents & Guidance)

l i ve

Local
Aplications

r

GT

Development

Process
Alignment

SAP Solution
Manager

Project Team
End
User

Project
Teams

SME

BAT

SME

IBS Program Team


Member Firm

SWAT Team
(Name TBD)
Periodically
through out
Roll-out cycle

45

Knowledge
Base

Service Bureau Cluster

Development

Application
House

Communications

Deployment

Infrastructure

Deploy Team

Steering
Committee
SME

Plan

BAT

SME

Client

Project Team

SWAT Team


46

Support

w
Ho

Organizational
Alignment

Training

W
he

re

Issu

es

He

lp?

Ho

Wh
e

I?

Technical
Documentation

Communications

Deployment
Assistance


Needs

Wha
t

Do

n

w

Step by Step
Instructions

End User
Documentation

SWAT Teams
(name-TBD)

J

47

Metrics and
KPI
measurement

Central BI
Repository

Acce

GI

Entity

ds
an
SL
IB

Engagements

3

Instance 3

KPMG Portals

People

Instance 1

GI
S

3

6

Sh a r
ePoin

e
cap

Instance 2

Global
Applications

ss via

t Po r
tal

KPMG
Portals

GT

10

5

Int
erw
ove
n

Global
Infrastructure

SA
1

Me t
astr

2

P

BI

om

C
FI

1

Lo
App cal
licati
ons

RM
4

HR

2

Member Firm B C D
Acce

IB

ss via

e
cap
ds
an
SL
3

t Po r
tal

8

KPMG
Portals

9
9

GT

10

Int
erw
ove
n

Me t
astr

Sh a r
ePoin

SA

P

BI
CR

om
Lo
App cal
licati
ons

FI

M
4

HR

Member Firm A
7
1

6

Global Information Store (GIS)

Publish to GIS

7

Full blown stand-alone instance of IBS

3

KPMG Portals

8 Host other member firms

4

Global Template (GT)

9 Be a hosted country

5


Consume GIS Data

2

Global Instance (GI)

10 Document Management

48

Acce

IB

ca
ds
an
SL

Int
er

Me t

a s tr

ss vi

a Sh

areP

oint P

ortal

pe
KPMG
Portals

GT

wo
ven

SA

P

BI
CR

om

M

FI
Lo
App cal
licat
ions

HR

Member
Firm
Publish to GIS

Consume GIS Data

GI

Central BI
Repository
Entity

Instance 3

Engagements
Instance 2

Instance 1

Global
Applications


KPMG Portals

GI
S

People

Global
Infrastructure
49

DIY Migrations - Cumulative Weekly Migration Progress Dashboard

77%
77%

% Migrations Completed

Data as of 07/20/2013 9AM

Project Health Indicators

Content

ICC No Shows

ICC Scheduling

Cumulative Progress Summary by State
Original Client
count

Current active
Clients

Total slated for
migration

Overall Project

Design

Cumulative Launches to date
Projects In
progress

Launched

990

1050

1122

1159

1227

1300

907
809
716

1,896

1,697

1,588

277

1,300

94%

16%

77%

of active clients

of active clients

578

655

494
412

154

211

273

332

of active clients

13

1-Mar

* 93 net new clients were added to the DIY Migration initiative.

Cumulative Progress Summary by Status

21

45

15-Mar

103

29-Mar

12-Apr

26-Apr

10-May

24-May

7-Jun

Design

Content Pending

Launch Approval
Pending

Post Launch

1,588

66

4

90

1,195

No Show 1

Process without
ICC Planned

July -13 Till date

Jun-13

313

397

Registered Pending DNS
Apr-13

55

779

19-Jul

178

May-13

0

5-Jul

Launches per Month

Total slated for
migration

Force Launch*

21-Jun

105

Mar-13

258

154

* Final Force Launch list is under review and to be assigned


50

Product Health Scorecard for Global Desktop 5

Cover Page
Report as of 9/1/2010

Key Product Health Indicators

App Compatibility

Localization

Technical Deployment

Overall Product Health

Green: No issues | Yellow: Product Owner Attention Required | Red: Product Owner Action required

Key Adoption Indicators
3

2

4

5
Documentation

Communications

5:Significantly Exceeds Expectations

.

.

.

Expected User
Base for GDv5

Installed
User
Base

ASPAC
AMR

(on a scale 1 to 5)

. 1: Significantly Does Not meet Expectations

As of 9/1/2010

Product Penetration

EMA

Toolkit

Training

1

Overall Adoption Satisfaction

60423
30739

5723

# of countries adopting
GDv5 : 33 out of 128

25105
6149

4579
1559

As of 9/10/2010

Global Support Incidents

Volume of Country Issues

Local tickets for August 2010

51

WHAT DO
THEY SAY
ABOUT ME?

Testimonials from LinkedIn

“Kumar is truly a pleasure to work with and has a
great many unique skills that make him
invaluable to any employer. Not only is he a
good project manager but what really sets him
apart is his process design abilities. He has a
truly amazing ability to take a verbal concept
and create high end visuals to convey very
complex ideas. He is dedicated, self driven and
a great asset to any team.”

“Kumar has a real gift and equal passion for
visual communications. He made countless
significant improvements to all manner of visual
presentations, helping to convey meaning through
images and design. He is a very hard and dedicated
worker who brings a lovely sense of
decency, competence and calm to the environment
in which he works. Kumar is a joy to work with and I
have great respect for his talents.”

Eliza Albronda, Executive Director, Global
Adoption, KPMG International

Marta Van Ranst, Director, Communications, KPMG
International

“I have had the pleasure of working with Kumar on several different
initiatives, and he has left a lasting impression as one of the most
professional, hard working, and effective communicators I have ever
worked with. He has a rare ability to capture volumes of subject
specific information and distill that information down to its key
points such that the appropriate message is conveyed in an
effective and meaningful way. This is one of the many qualities
that Kumar possesses that has made him such an asset to projects I
have worked with him on. Others include his ability to work
independently, his focus on deadlines, attention to detail and his
inquisitive nature.”
Leao Fernandes, Director, Metlife

53

www.kolaganti.com
http://www.linkedin.com/in/kkolaganti

https://twitter.com/visualoomph
http://www.facebook.com/Visualoomph

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