This resume is for Madhusudhan P with over 10 years of experience in operations, administration, and management. He has a MBA and has held roles such as Assistant Manager of Operations overseeing 45 branches and 100 employees. His skills include planning, execution, team handling, and computer proficiency. He has experience working for various companies in roles involving customer service, collections, and operations management.

1. RESUME
MADHUSUDHAN P.
D#: 39-28-95, Punjab Hotel,
Mahat Colony, Marripalem (post)
Visakhapatnam –18. madhu_madhu27@rediffmail.com
Mobile: 98 66 55 11 36 madhu3068@gmail.com
MBA with 10years experience in Operations, Administration & Management.
Key Skills: Planning, Execution & Implementation, Team handling, and Good Computer savvy.
Strong analytical and ability skills to influence at all levels. Able to use a variety of communication
skills to influence, overcome objections and/or resolve conflict when needed. Anticipates and adapts
quickly to changing organizational and business needs and applies creative thinking for solving
unique client challenges.
Operations & Administration:
 Ensure handling of Vizag Regional Office with 45 Branches & 100 plus employees
Operations & Administrative activities.
 Analysing team skills and educating them on organisation practices on regular and
required basis.
 Assisting to superiors and taking care of drafting activities for any intimations to HO
or any concern departments.
 Participating Managerial committee meetings and provide inputs for increasing
service levels, optimizing the resources.
 Enhancing the amendments & amenities provided by the organisation are
implemented along with operational services.
 Recruiting staff as and when required according to the organisations policy.
 Meeting High Value customers to maintain rapport for healthy business transactions.
 Monitoring the branch activities through concern Area Coordinators.
 Attending complaints that may arise from field and ensuring quick resolutions.
 Conducting internal audits of RO & branches and taking necessary corrective actions
to preventive measures if any lapses.
 Analysing Operations & Service levels to take timely decisions and actions plans to
reduce lapsations.
 Ensure reviews on defined KRA’s individual & sections wise.
 Branch visits planning with regular intervals to know the performance and guiding
them for improvement.
 Making team & branches understanding the SOP of organisation and adopting them.
 Planning advance by coordinating with HOD for speed & accurate operating system.
 Ensuring staff deployment, control & training sessions to improve alround skills.
 Accomplishment of the tasks strictly within the assigned timelines.

2.  Coordinating with HO sections & RO for necessary intimations and to resolve issues.
 Educating staff for error free operating process.
PROFESSIONAL EXPERIENCE:
Working as Assistant Manager Operations in Navata Road Transport since April 2014
at Vizag Regional Office. Handling of Operations, Customer Service & Debt Collections.
1. Worked as Assistant Manager Operations in Srinidhi Associates from Oct 2012
to March 2014 for Vizag Zone and Handled from: Eluru to Srikakulam for
Collections & Customer Service departments.
2. Worked as Regional Operations Coordinator for AP at Hyderabad in Apollo
Munich Health Insurance Company Limited from Feb 2011 to till April 2012.
(Handled entire AP branches which mounted by the company for CS & Persistancy)
3. Worked as Agency Manager for Maruthi Financial Services from Feb 2010 to Jan
2011 at Vizag for Customer Service Operations, Collections & Retentions for Corporate &
Government sectors. (EG, Visakhapatnam,Vijayanagaram & Srikakulam Distt’s).
4. Worked as Executive Customer Service Operations & Persistency from Jan 2008 to
Dec 2009 in ING Life Insurance Company Ltd., at Guntur.
(Location Handled: Vijayawada, Warangal, Guntur, Tenali, Chirala, Narasaraopet &
Ongole)
Achievements:- Drawn 100% Incentives and stands as Topper in persistency in AP.
5. Worked as Associate Customer Relationship Manager Operations & Revenue
Assurance in Bharti Airtel Limited, at Vizag from Mar 2004 to Dec 2007. (Location
Handled: Eluru to Ichapuram)
Achievements:- Got appreciations from AP & Regional Heads for Best C.S &
Collections in the AP.
Academic Qualification
Post Graduation : M.B.A. from M K University.
Graduation : B.Com. From Dr. B R Ambedkar Open University, Hyderabad.
Computers : Master Diploma in Computer Applications.
Personnel Profile:
Father’s Name : Mohana Rao P
DOB & Nationality : 1st
July 1979 & Indian
Marital Status : Married.
Languages known : English, Hindi, Telugu and Tamil.