Using online Instant Messaging tools to provide virtual reference services to users in HE and FE. Includes results of surveys from practitioners.
Delivered at the Innovation and Development Fund conference.
The document summarizes the findings of a survey on virtual reference services in UK academic libraries. Some key points:
- Around a quarter of respondent institutions currently offer a virtual reference service, most for less than two years. Over half are considering implementing one.
- Those with services rated user feedback highly at 4.15 out of 5 on average, while staff feedback was slightly lower at 3.77.
- Common software used included Meebo, Skype, and dedicated products like QuestionPoint and LibraryH3lp. Satisfaction levels with software choices varied.
- Top barriers for those without services were lack of staffing and technical restrictions. Most planned to continue or expand existing services.
The document summarizes the Central Arizona College Library's efforts to implement low-cost services and technologies to better serve students. Facing budget constraints and changing user needs, the library shifted resources to emphasize online journals, ebooks, and services like virtual reference, embedded librarians, and information literacy instruction. These initiatives have increased library usage and engagement with students and faculty at no additional cost.
The University of Glasgow Library developed a strategy to deliver mobile services over multiple phases.
Phase 1 involved developing a mobile catalogue, implementing QR codes, testing instant messaging and e-books, and conducting user surveys. Based on survey findings that most use mobile internet for email, social media and browsing, the top requested services were searching articles, checking out books and reading e-books.
Phase 2 will focus on improving the mobile website, expanding access to e-resources beyond e-books, using QR codes in physical locations, teaching digital skills, and utilizing mobile devices to improve workflows. The strategy is being implemented and promoted in phases based on user research.
The document provides an overview of managed learning environments (MLEs) in New Zealand schools. It discusses key components of MLEs like learning management systems, eportfolios, and student management systems. It also addresses integration of these systems with student records, attendance tracking, and online assessment. The presenter aims to help schools choose and implement appropriate online tools and discusses support available from the Ministry of Education.
This document summarizes the results of a mobile device usage survey conducted at a university. Over 800 staff and students responded. The survey found strong interest in accessing library resources, campus maps, events, and course information from mobile devices. A pilot program called CampusM was launched to deliver these types of applications to 300 students and staff. It evaluated the software and estimated costs of a broader rollout. Recommendations included developing applications for many device types, ensuring privacy of location data, and monitoring technologies like Bluetooth, touchscreens and application stores.
Intute Virtual Training Suite: LILAC 2009EmmaPlace
- The Intute Virtual Training Suite is launching 30 new internet tutorials in July focused on subjects related to popular university courses.
- User feedback and research showed a need to teach internet research skills to university students. The VTS tutorials are well-used but could be improved by focusing more on academic resources and the research process.
- The updated VTS will have a new design and shorter, easier to read tutorials written specifically for higher education students and focused more on helping with coursework through academic online sources and libraries.
The document summarizes the findings of a survey on virtual reference services in UK academic libraries. Some key points:
- Around a quarter of respondent institutions currently offer a virtual reference service, most for less than two years. Over half are considering implementing one.
- Those with services rated user feedback highly at 4.15 out of 5 on average, while staff feedback was slightly lower at 3.77.
- Common software used included Meebo, Skype, and dedicated products like QuestionPoint and LibraryH3lp. Satisfaction levels with software choices varied.
- Top barriers for those without services were lack of staffing and technical restrictions. Most planned to continue or expand existing services.
The document summarizes the Central Arizona College Library's efforts to implement low-cost services and technologies to better serve students. Facing budget constraints and changing user needs, the library shifted resources to emphasize online journals, ebooks, and services like virtual reference, embedded librarians, and information literacy instruction. These initiatives have increased library usage and engagement with students and faculty at no additional cost.
The University of Glasgow Library developed a strategy to deliver mobile services over multiple phases.
Phase 1 involved developing a mobile catalogue, implementing QR codes, testing instant messaging and e-books, and conducting user surveys. Based on survey findings that most use mobile internet for email, social media and browsing, the top requested services were searching articles, checking out books and reading e-books.
Phase 2 will focus on improving the mobile website, expanding access to e-resources beyond e-books, using QR codes in physical locations, teaching digital skills, and utilizing mobile devices to improve workflows. The strategy is being implemented and promoted in phases based on user research.
The document provides an overview of managed learning environments (MLEs) in New Zealand schools. It discusses key components of MLEs like learning management systems, eportfolios, and student management systems. It also addresses integration of these systems with student records, attendance tracking, and online assessment. The presenter aims to help schools choose and implement appropriate online tools and discusses support available from the Ministry of Education.
This document summarizes the results of a mobile device usage survey conducted at a university. Over 800 staff and students responded. The survey found strong interest in accessing library resources, campus maps, events, and course information from mobile devices. A pilot program called CampusM was launched to deliver these types of applications to 300 students and staff. It evaluated the software and estimated costs of a broader rollout. Recommendations included developing applications for many device types, ensuring privacy of location data, and monitoring technologies like Bluetooth, touchscreens and application stores.
Intute Virtual Training Suite: LILAC 2009EmmaPlace
- The Intute Virtual Training Suite is launching 30 new internet tutorials in July focused on subjects related to popular university courses.
- User feedback and research showed a need to teach internet research skills to university students. The VTS tutorials are well-used but could be improved by focusing more on academic resources and the research process.
- The updated VTS will have a new design and shorter, easier to read tutorials written specifically for higher education students and focused more on helping with coursework through academic online sources and libraries.
Inspire, Share and Collaborate: Use of Technologies at the Health Science Lib...usclibraries_pdc
The Health Sciences Libraries are implementing various technologies to improve services including a mobile app, online library tutorials, an educational technologies committee, screensavers, and online group study room booking. They are also using technologies like Jing for remote reference and tutorials. The Emerging Technologies Committee evaluates new products and services and promotes their adoption.
E. A. Draffan (University of Southampton), Accessibility of etext, ebooks and...TISP Project
E. A. Draffan (University of Southampton), presentation, Accessibility of etext, ebooks and ejournals: their market places and devices - UK, given at the TISP Workshop @ ICCHP 2014.
Campus-Wide Response to Captioning: Moving Towards Full CompliancePatrick Loftus
When it comes to video captioning in higher ed, one of the biggest questions on campus is, "Who’s going to own this?"
Is it the Disability Resource Center, the department creating or hosting the media, or the institution?
At the University of Arizona (UA), the answer is: All the above. UA is moving towards a fully captioned campus through a prioritization approach.
During this webinar, you'll learn how UA approaches captioning and the criteria used to determine allocation of funds for video captioning. Additionally, discover how successfully building trust and working closely with key personnel across campus units increases access to captioned media. Options for developing processes to ensure media are created accessibly across your campus will also be discussed.
Topics this session will cover include:
How UA approaches captioning and the criteria used to determine allocation of funds for captioning
How successfully building trust and working closely with key personnel across campus increases access
Options for developing processes to ensure media is created accessibly across campus
This presentation was provided by Bennett Claire Ponsford of Texas A&M University Libraries during the NISO Forum "Mobile Technologies in Libraries," held on May 20, 2011.
Copyright communication in canadian academic libraries claTony Horava
The document summarizes the results of a survey conducted by Tony Horava to investigate how Canadian academic libraries communicate and teach copyright issues to their user communities. The survey was sent to all university librarians in Canada in 2008, with a 63% response rate. Key findings included that responsibility for copyright issues is often shared between the library and another department, and that most libraries have a webpage on copyright but information comes from a variety of external sources like copyright collectives and library associations. The survey aimed to better understand copyright challenges in academic libraries.
The document discusses various topics related to the managed learning environment (MLE) in New Zealand schools, including:
1. Market shares of different student management systems (SMS) and learning management systems (LMS) from 2005-2010.
2. Usage statistics for early notification systems, e-portfolios, attendance management systems, and online systems/LMS/parent portals.
3. Developments in areas like student record transfer, integration/interoperability, reusable learning content, and identity/access management.
4. Soliciting feedback from readers on priority issues and how the SMS Services team can provide more assistance to schools.
The document summarizes three Sakai contrib tools: SMS, Q&A, and Course Evaluations.
SMS allows sending text messages to groups of people from within Sakai. Q&A is a question and answer tool that supports question-driven interaction through web, email, and SMS. Course Evaluations is an online tool for delivering course evaluations and surveys.
It provides overviews and information on finding, using, and deploying each tool, including screenshots and examples. Implementation considerations are discussed, such as privacy, costs, and workflows.
Web conferencing combines visual and audio interaction to allow remote communication and collaboration. It has grown in popularity in higher education for uses like distance learning, project-based work, and connecting students with employers. Some key features include slide presentations, file sharing, polling tools, and breakout rooms. Institutions should consider needs, users, and support when selecting between hosted or locally installed vendor options.
Librarians and AnyMeeting: Learning Through Collaborative ToolsSarahT79
This document proposes using collaborative tools like AnyMeeting to provide online instructional sessions for librarians on emerging technologies. AnyMeeting allows up to 200 participants to video conference, share screens, and collaborate online in an interactive way. This would provide a convenient way for librarians to learn without missing in-person classes. Librarians could practice technologies as instructed and gain hands-on experience. The skills learned could then help libraries better serve patrons through technology and ensure libraries remain relevant.
School district Assistive Technology services have not substantially changed since the Tech Act was passed in 1988. In this presentation, the outline for a new model of AT service provision is suggested.
The document outlines New Zealand's managed learning environment (MLE) initiative and provides guidance for schools on participating. It describes the MLE as a collection of digital tools and content to support learning. It encourages schools to join relevant groups and lists key work areas like attendance management, online systems, e-portfolios, and reusable content. The presenter offers to answer questions and help schools integrate various education technologies and digital resources.
Health information professionals and Artificial Intelligencecoxamcoxam
The document discusses the impact of artificial intelligence (AI) on health information professionals and their work. It provides 5 definitions of AI, from everyday tools that increase productivity to a global industrial complex. It explores both opportunities and risks of using AI, such as privacy concerns, bias, lack of transparency, and ethics. The document also examines how AI may change information professional jobs and skills needed, such as data management and literacy. Finally, it discusses a vision for an "intelligent library" powered by AI and the user's interactions within it.
Schools are experiencing a surge in bandwidth requirements due to growing use of eLearning technologies, digital content distribution, one-to-one learning initiatives, online testing, BYOD policies, and federal connectivity initiatives. To address this, schools need high-capacity fiber networks capable of scaling to future needs, effective network management, and data center and cloud services to securely store and provide access to growing online resources. Limited budgets can be offset through savings from reducing printing, updating textbooks, and utilizing existing facilities more efficiently as needs change with digital transformation.
The document presents an E-Rate and technology plan for a school. It discusses using E-Rate funding to provide internet access and telecommunications services to classrooms and computer labs to support digital curriculum delivery using tools like Smartboards and clickers. It also outlines providing students and parents access to online instructional resources and using technology for staff development.
This document summarizes a talk on navigating the procurement and use of electronic resources in secondary schools. It outlines the speaker's goals to provide an overview of current cross-curricular e-resources, consider factors affecting implementation, and make three predictions about the future. A survey of school librarians found that resources should be more appropriate for different levels, languages, and teaching information literacy, while factors like cost, curriculum relevance, and sufficient support were most important for implementation. The document concludes by predicting changes to resources based on curriculum changes, staffing roles, and subscription vs. open access models.
'Moving assessment online: resources to support staff in an unexpected distan...debbieholley1
This document discusses moving assessments online, especially exams, during the COVID-19 pandemic. It provides principles and guidance for implementing online exams, including designing fair assessment tasks, communicating clearly with students, and providing support. Challenges of online exams like ensuring academic integrity are addressed. The document directs readers to the university's Assessment & Feedback Toolkit for more resources, including advantages and tips for implementing unsupervised take-home exams. Staff are encouraged to share examples of good online assessment practices.
A Librarian's Field Guide to Near Field CommunicationKristen Yarmey
A presentation given by Sheli McHugh and Kristen Yarmey in October 2011 at the Pennsylvania Library Association annual conference in State College, PA.
Near Field Communication (NFC) is a new technology that allows devices such as cell phones to transmit information wirelessly across a small distance. While it has many commercial applications (e.g., using your cell phone as a credit card at the grocery store), NFC could also have future applications for libraries as a new way to link physical materials with digital information. Placing particular attention on cataloging, metadata, and circulation, this presentation will discuss potential strategies for utilizing NFC in libraries, from peer to peer loaning to embedding catalog records in books.
Near Field Communication (NFC) is a short-range wireless technology that allows communication between devices within 10 cm of each other. NFC operates at 13.56 MHz and transmission rates ranging from 106-424 Kbit/s. NFC supports both active and passive communication modes. Potential applications of NFC include contactless payments, data sharing, and device configuration. While security threats are present with NFC, establishing a secure channel can protect against eavesdropping and data modification attacks. NFC is expected to transform everyday tasks and be widely adopted in the future.
Near field communication (nfc) technologyAnkur Sharma
Near Field Communication (NFC) is a short-range wireless connectivity technology that allows data exchange between devices within 20 centimeters. NFC operates at 13.56 MHz and uses magnetic field induction to transfer data between an NFC reader/writer and an NFC tag. NFC enables contactless payment systems, data sharing between devices with a tap, and access to digital content, tickets or doors with NFC-enabled phones and tags. The future of NFC looks promising as more devices and payment terminals are being equipped with NFC technology.
NFC, or near field communication, is a short-range wireless communication technology that allows data exchange when devices are brought within close proximity of a few centimeters. It uses magnetic field induction to enable communication between electronic devices like smartphones. NFC operates at 13.56 MHz and supports data transfer rates from 106 to 424 kbps. Common applications of NFC include mobile payments, data sharing, and electronic ticketing/access control using touch-and-go interactions between devices. The technology is becoming increasingly common in smartphones and other mobile devices.
Inspire, Share and Collaborate: Use of Technologies at the Health Science Lib...usclibraries_pdc
The Health Sciences Libraries are implementing various technologies to improve services including a mobile app, online library tutorials, an educational technologies committee, screensavers, and online group study room booking. They are also using technologies like Jing for remote reference and tutorials. The Emerging Technologies Committee evaluates new products and services and promotes their adoption.
E. A. Draffan (University of Southampton), Accessibility of etext, ebooks and...TISP Project
E. A. Draffan (University of Southampton), presentation, Accessibility of etext, ebooks and ejournals: their market places and devices - UK, given at the TISP Workshop @ ICCHP 2014.
Campus-Wide Response to Captioning: Moving Towards Full CompliancePatrick Loftus
When it comes to video captioning in higher ed, one of the biggest questions on campus is, "Who’s going to own this?"
Is it the Disability Resource Center, the department creating or hosting the media, or the institution?
At the University of Arizona (UA), the answer is: All the above. UA is moving towards a fully captioned campus through a prioritization approach.
During this webinar, you'll learn how UA approaches captioning and the criteria used to determine allocation of funds for video captioning. Additionally, discover how successfully building trust and working closely with key personnel across campus units increases access to captioned media. Options for developing processes to ensure media are created accessibly across your campus will also be discussed.
Topics this session will cover include:
How UA approaches captioning and the criteria used to determine allocation of funds for captioning
How successfully building trust and working closely with key personnel across campus increases access
Options for developing processes to ensure media is created accessibly across campus
This presentation was provided by Bennett Claire Ponsford of Texas A&M University Libraries during the NISO Forum "Mobile Technologies in Libraries," held on May 20, 2011.
Copyright communication in canadian academic libraries claTony Horava
The document summarizes the results of a survey conducted by Tony Horava to investigate how Canadian academic libraries communicate and teach copyright issues to their user communities. The survey was sent to all university librarians in Canada in 2008, with a 63% response rate. Key findings included that responsibility for copyright issues is often shared between the library and another department, and that most libraries have a webpage on copyright but information comes from a variety of external sources like copyright collectives and library associations. The survey aimed to better understand copyright challenges in academic libraries.
The document discusses various topics related to the managed learning environment (MLE) in New Zealand schools, including:
1. Market shares of different student management systems (SMS) and learning management systems (LMS) from 2005-2010.
2. Usage statistics for early notification systems, e-portfolios, attendance management systems, and online systems/LMS/parent portals.
3. Developments in areas like student record transfer, integration/interoperability, reusable learning content, and identity/access management.
4. Soliciting feedback from readers on priority issues and how the SMS Services team can provide more assistance to schools.
The document summarizes three Sakai contrib tools: SMS, Q&A, and Course Evaluations.
SMS allows sending text messages to groups of people from within Sakai. Q&A is a question and answer tool that supports question-driven interaction through web, email, and SMS. Course Evaluations is an online tool for delivering course evaluations and surveys.
It provides overviews and information on finding, using, and deploying each tool, including screenshots and examples. Implementation considerations are discussed, such as privacy, costs, and workflows.
Web conferencing combines visual and audio interaction to allow remote communication and collaboration. It has grown in popularity in higher education for uses like distance learning, project-based work, and connecting students with employers. Some key features include slide presentations, file sharing, polling tools, and breakout rooms. Institutions should consider needs, users, and support when selecting between hosted or locally installed vendor options.
Librarians and AnyMeeting: Learning Through Collaborative ToolsSarahT79
This document proposes using collaborative tools like AnyMeeting to provide online instructional sessions for librarians on emerging technologies. AnyMeeting allows up to 200 participants to video conference, share screens, and collaborate online in an interactive way. This would provide a convenient way for librarians to learn without missing in-person classes. Librarians could practice technologies as instructed and gain hands-on experience. The skills learned could then help libraries better serve patrons through technology and ensure libraries remain relevant.
School district Assistive Technology services have not substantially changed since the Tech Act was passed in 1988. In this presentation, the outline for a new model of AT service provision is suggested.
The document outlines New Zealand's managed learning environment (MLE) initiative and provides guidance for schools on participating. It describes the MLE as a collection of digital tools and content to support learning. It encourages schools to join relevant groups and lists key work areas like attendance management, online systems, e-portfolios, and reusable content. The presenter offers to answer questions and help schools integrate various education technologies and digital resources.
Health information professionals and Artificial Intelligencecoxamcoxam
The document discusses the impact of artificial intelligence (AI) on health information professionals and their work. It provides 5 definitions of AI, from everyday tools that increase productivity to a global industrial complex. It explores both opportunities and risks of using AI, such as privacy concerns, bias, lack of transparency, and ethics. The document also examines how AI may change information professional jobs and skills needed, such as data management and literacy. Finally, it discusses a vision for an "intelligent library" powered by AI and the user's interactions within it.
Schools are experiencing a surge in bandwidth requirements due to growing use of eLearning technologies, digital content distribution, one-to-one learning initiatives, online testing, BYOD policies, and federal connectivity initiatives. To address this, schools need high-capacity fiber networks capable of scaling to future needs, effective network management, and data center and cloud services to securely store and provide access to growing online resources. Limited budgets can be offset through savings from reducing printing, updating textbooks, and utilizing existing facilities more efficiently as needs change with digital transformation.
The document presents an E-Rate and technology plan for a school. It discusses using E-Rate funding to provide internet access and telecommunications services to classrooms and computer labs to support digital curriculum delivery using tools like Smartboards and clickers. It also outlines providing students and parents access to online instructional resources and using technology for staff development.
This document summarizes a talk on navigating the procurement and use of electronic resources in secondary schools. It outlines the speaker's goals to provide an overview of current cross-curricular e-resources, consider factors affecting implementation, and make three predictions about the future. A survey of school librarians found that resources should be more appropriate for different levels, languages, and teaching information literacy, while factors like cost, curriculum relevance, and sufficient support were most important for implementation. The document concludes by predicting changes to resources based on curriculum changes, staffing roles, and subscription vs. open access models.
'Moving assessment online: resources to support staff in an unexpected distan...debbieholley1
This document discusses moving assessments online, especially exams, during the COVID-19 pandemic. It provides principles and guidance for implementing online exams, including designing fair assessment tasks, communicating clearly with students, and providing support. Challenges of online exams like ensuring academic integrity are addressed. The document directs readers to the university's Assessment & Feedback Toolkit for more resources, including advantages and tips for implementing unsupervised take-home exams. Staff are encouraged to share examples of good online assessment practices.
A Librarian's Field Guide to Near Field CommunicationKristen Yarmey
A presentation given by Sheli McHugh and Kristen Yarmey in October 2011 at the Pennsylvania Library Association annual conference in State College, PA.
Near Field Communication (NFC) is a new technology that allows devices such as cell phones to transmit information wirelessly across a small distance. While it has many commercial applications (e.g., using your cell phone as a credit card at the grocery store), NFC could also have future applications for libraries as a new way to link physical materials with digital information. Placing particular attention on cataloging, metadata, and circulation, this presentation will discuss potential strategies for utilizing NFC in libraries, from peer to peer loaning to embedding catalog records in books.
Near Field Communication (NFC) is a short-range wireless technology that allows communication between devices within 10 cm of each other. NFC operates at 13.56 MHz and transmission rates ranging from 106-424 Kbit/s. NFC supports both active and passive communication modes. Potential applications of NFC include contactless payments, data sharing, and device configuration. While security threats are present with NFC, establishing a secure channel can protect against eavesdropping and data modification attacks. NFC is expected to transform everyday tasks and be widely adopted in the future.
Near field communication (nfc) technologyAnkur Sharma
Near Field Communication (NFC) is a short-range wireless connectivity technology that allows data exchange between devices within 20 centimeters. NFC operates at 13.56 MHz and uses magnetic field induction to transfer data between an NFC reader/writer and an NFC tag. NFC enables contactless payment systems, data sharing between devices with a tap, and access to digital content, tickets or doors with NFC-enabled phones and tags. The future of NFC looks promising as more devices and payment terminals are being equipped with NFC technology.
NFC, or near field communication, is a short-range wireless communication technology that allows data exchange when devices are brought within close proximity of a few centimeters. It uses magnetic field induction to enable communication between electronic devices like smartphones. NFC operates at 13.56 MHz and supports data transfer rates from 106 to 424 kbps. Common applications of NFC include mobile payments, data sharing, and electronic ticketing/access control using touch-and-go interactions between devices. The technology is becoming increasingly common in smartphones and other mobile devices.
This document discusses NFC operating modes and security. It describes the key NFC modes including card emulation, reader/writer, and peer-to-peer. It outlines security concerns for each mode like eavesdropping, data corruption, relay attacks, and lost devices. The document also covers future applications of NFC like mobile transactions and wireless charging. It recommends using secure channels, digital signatures, and authentication to enhance NFC security.
This document provides an overview of Near Field Communication (NFC) technology, including NFC modes, use cases, tag types, related specifications, and forum standards. It describes key aspects of NFC such as communication occurring when devices are 4 cm or closer, the reader/tag relationship, and operating modes including read/write, peer-to-peer, and card emulation. Common use cases like service initiation, sharing, connecting devices, ticketing, and payment are outlined. The document also discusses NFC tag types, related specifications like ISO 14443 and MIFARE, and forum standards including NDEF, RTD, and LLCP.
This document discusses changes to reference services at libraries during the COVID-19 pandemic and possibilities for the future. It outlines how FIU adapted its reference model during the pandemic by increasing online services like chat and implementing new technologies like Alexa, APIs, and online courses. The pandemic accelerated a shift to emphasizing e-resources and testing new service models using technologies. Moving forward, libraries will need to determine which new services to maintain and how technology can help maximize access within resource limits.
Management of Distance Learning Systems in China - Selecting technologiesGiovanni Marconato
This document discusses various information and communication technologies (ICT) that can be used to support distance learning and e-learning. It begins by outlining what ICTs can do for teaching and learning at a distance, such as managing information, enabling communication, developing learning activities, and constructing knowledge. It then examines specific technologies for managing information storage, delivery, and retrieval as well as enabling synchronous and asynchronous communication. Frameworks for selecting ICTs based on factors like costs, teaching/learning goals, and organizational issues are presented. The document emphasizes selecting the simplest and cheapest technologies that allow achieving desired learning outcomes. Examples of matching instructional strategies to low, medium, and high tech options are also provided.
Beyond the Brick and Mortar - NEFLIN 2016 - Hot Topics User Experience Confer...Justin Denton
It’s all too common that once someone leaves the Library they don’t feel
they have a need to return unless it is to return a book, access a computer system or utilize
another Library resource. In today’s market you need to keep in touch with your users on-site
while also driving constant awareness and interaction outside of the facility. This session will
talk about how to continue to engage your patrons. We will dive into how to drive a strong
online presence that engages them and draws more interaction than your typical point and
click web-presence. We will discuss concepts such as online learning, facilitated sessions
and building a strong sense of community for both online and on-site consumption.
The document discusses potential changes to access services at university libraries over the next five years. It outlines 10 trends affecting access services, including a decline in physical materials circulation as more resources move online, and an increase in personalized and self-service options. The document also discusses how evolving technologies will change services, such as increased e-book collections and lending of devices like e-readers. It emphasizes the need for staff training, gathering user feedback, and planning to support university strategic goals and ensure the library continues meeting student and faculty needs.
This document provides an overview of digital reference services in digital libraries. It discusses the types of digital reference services, including email reference and real-time reference. Email reference allows asynchronous communication but lacks immediacy, while real-time reference allows quick responses but is more labor intensive. The document also outlines some major digital reference projects and challenges to digital reference services, such as high costs and difficulties with collaboration. Overall, the document examines how reference services have evolved with digital libraries and the internet.
Ripple is an open source, mobile web application developed by the University of Oregon Libraries that allows presenters to survey audience members in real time through their mobile devices. It was designed using user centered principles to be lightweight, customizable through plugins, and accessible across different mobile platforms in order to enhance instruction and audience interaction without significant financial costs. Key features of Ripple include different question types, chat functionality, and generation of response reports.
The document discusses how libraries are changing and adopting Web 2.0 technologies and services. It outlines the need for libraries to offer digital services that meet users' current information and entertainment needs online. It provides guidance on planning new technology services, including determining user needs, staff training, soft launches, and evaluating services. The goal is for libraries to be digital resource centers and offer online services 24/7 to better serve users.
1) The document discusses the application of digital libraries in learning at Central University of Karnataka. It analyzes student usage of and familiarity with digital library resources through a survey of 50 postgraduate students.
2) The survey found that most students were familiar with and used the digital library for acquiring information, with 42% accessing e-databases and 20% accessing online news.
3) The digital library was accessible to students, with 78% confirming it had its own website and 80% saying it was part of the university website. 60% also confirmed the existence of a separate digital library.
UX Showcase lightning talks - University of Edinburgh - 4 April 2018Neil Allison
The document provides an overview of a user experience services showcase event, including:
1) Lightning talks on various UX projects covering topics like UX service updates, user research, improving self-service support, and understanding users through data analytics.
2) Details on the UX service pilot program and how they can support projects through advice, consultancy, training and user research.
3) Summaries of specific user research projects with Card Services and the IT helpline to improve digital services based on user needs.
4) Information on joining the UX community through meetings, training and collaborating on projects.
The Future of Librarianship: Information Literacy, Usage and Engaging Your Userstaylorandfrancis
Kate Shanahan discusses how librarians can engage users through information literacy, maximizing usage of library resources, and engaging users. She provides tips on using social media to promote library collections and events. Taylor & Francis offers resources like guides, workshops, and white papers to help with collection promotion, social media strategy, and facilitating access to free content.
The document discusses digital reference services provided by libraries. It defines digital reference as reference services provided electronically over the internet through means like email, web forms, and chat. The rise of digital reference is due to more people accessing library resources online and needing information anytime, anywhere. Digital reference aims to identify user needs, develop search strategies, and satisfy users with authoritative information. It allows remote access and expanded service hours. Common forms of digital reference include email, web forms, chat applications, instant messaging, and video. Libraries must train staff, design interfaces, test services, and address legal and quality issues to effectively provide digital reference.
The document discusses the University of Northampton's efforts to go mobile by developing an app called iNorthampton. It anticipates challenges around inclusion and accessibility given that not all students have smartphones. It also discusses choosing a mobile learning platform supplier, introducing the app to staff, launching a marketing campaign, and measuring adoption rates. Initial feedback indicates the app has been well received by students and staff for accessing course materials, timetables, and the library remotely.
This document summarizes the Library Impact Data Project, which aimed to show correlations between library usage data (books borrowed, e-resources accessed) and student attainment across multiple universities. Phase 1 found statistical significance between library usage and grades. Phase 2 added more student data points and found further correlations with demographics. The project aims to create a shared analytics service to allow libraries to analyze usage and benchmark against peers. Key areas for the next phase include developing an intuitive dashboard, addressing ethical issues around profiling individuals, and integrating additional data sources.
Krista Robinson of the Stratford Public Library and Perth County Information Network presented on what the Edge Initiative is and the Edge Benchmarks for Technology. She also reported on how SPL is using the benchmarks to move forward with their tech priorities in 2014.
Presented at Keeping Up With Library Technology (KULT) November 1, 2013 at Hamilton Public Library.
- Medical education has changed dramatically from 1976 to 2013, driven by accelerating digital technology.
- Old tools like textbooks, lectures, and notes are being replaced or supplemented by blogs, podcasts, videos, social media, online courses, and more that are mobile, flexible and push content to learners.
- Connectivism has become an important learning theory that emphasizes sharing, collaboration and connections between learners and teachers.
- Future education will continue to change, potentially incorporating wearable technology in schools with new expectations for always-on, sensor-enabled learning and more connected, collaborative approaches.
1. The document discusses the implementation of an instant messaging reference service at Binghamton University libraries using Trillian software.
2. Over 400 questions were answered in the first year, mostly from AOL users, with positive feedback from patrons.
3. Some challenges were the informal nature of IM, lack of support from providers, and ensuring adequate staffing levels.
4. Future plans include committing to the IM service long-term, exploring co-browsing software, and conducting in-depth analysis of questions asked.
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A presentation by Gill Hamilton, Digital Access Manager at the National Library of Scotland (NLS).
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Richard Wallis, Technology Evangelist at OCLC.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Daniel Lewis of the Open Knowledge Foundation.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Muriel Mewissen, Project Manager of the Shakespeare Registry Project.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
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Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Gordon Dunsire.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
A presentation by Daniel Vila Suero of the Ontology Engineering Group at the Universidad Politecnica de Madrid.
Delivered at the Cataloguing and Indexing Group Scotland (CIGS) Linked Open Data (LOD) Conference which took place Fri 21 September 2012 at the Edinburgh Centre for Carbon Innovation.
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Martin Morrey
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Bryan Christie, National Library of Scotland
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Nora McGregor, British Library
Event: Metadata and Web 2.0 seminar
Organised by: Cataloguing & Indexing Group in Scotland
Held on Friday 2nd March at the National Library of Scotland, Edinburgh
Presented by: Vicki Cormie
The document summarizes several ongoing reviews that will impact post-16 education in Scotland. Key points include:
1) Reviews cover college governance, ICT infrastructure, and the role of colleges. Recommendations include regionalization and shared services.
2) Budget cuts of 7-23% are expected over the next few years for colleges. Capital funding is also being cut significantly.
3) The "Putting Learners at the Centre" review proposes a more interconnected, sustainable, and learner-centered post-16 system focused on employment.
4) Colleges will receive regional funding to enhance regional provision and outcomes. Courses must focus on recognized qualifications and job skills. Funding models will
The document summarizes the work of SLIC (Scottish Library and Information Council) in supporting further education (FE) libraries in Scotland. It discusses SLIC's annual FE library survey which benchmarks resources, technology, and staffing. The survey found that most colleges cite JISC ebooks as their most used online resource and are making good use of technology like QR codes. It also notes future challenges for FE libraries like reduced budgets, restructured services, and changing user expectations. SLIC helps FE libraries respond by promoting collaboration, knowledge sharing, workforce development, and digital initiatives to support quality library services across Scotland.
The document summarizes the SCURL Walk-In Access to E-resources Project which investigated technical and operational solutions to enable higher education institutions to provide access to electronic resources for external and walk-in users where licenses permit. The project aimed to deliver a toolkit identifying good practices and built on outcomes of previous UK projects. It discusses various approaches taken by member institutions to provide access within the terms of licenses, including the use of Shibboleth, EZProxy, dedicated computers and IP ranges.
The British Library is facing significant budget cuts while still aiming to fulfill its mission of enabling access and supporting research. This has required developing new digitization and funding models, moving from selective "boutique" digitization to larger-scale "mass digitization" projects pursued through public/private partnerships. Examples discussed include newspaper digitization through a partnership with Brightsolid and book digitization through agreements with Microsoft and Google. While innovative approaches are needed, traditional efficiency improvements also remain important to make progress despite budget challenges.
The document summarizes research from two surveys on students' use of mobile technologies and attitudes toward using library services on their phones. It finds that most students own smartphones and browse the web daily, with Apple and Samsung being the most popular brands. While over 90% of students would like to access library services on their phones, about a third said data limits restrict their mobile web use. The document concludes that libraries need to design accessible services for a variety of mobile devices and operating systems while keeping pace with the rapid changes in mobile technology.
The document discusses the University of Glasgow's experiments with demand-driven acquisition (DDA) models for ebooks. It implemented a small patron-driven acquisition trial through an ebook aggregator, spending a limited amount on about 1500 ebook titles over 4 months. Usage was high, with 10% of titles receiving 10 or more access and the average cost per used title being £55.96. Only 10% of titles saw no repeat use after initial purchase. The university is considering further DDA trials and evaluating different models to help build its ebook collection in a responsible way while supporting user needs.
The document outlines three deliverables for a project: 1) Install a prototype digital research space, 2) Design and build user interfaces and workstation arrays demonstrating a vision for multimedia digital research, 3) Evaluate user experiences in the technology-rich environment. It then summarizes findings from evaluating the prototype space, including that researchers want advanced search functionality and better organization of research papers, and that Wi-Fi access and using their own devices were important to users. The recommendation is to focus on greater remote access to resources, advanced search and reference tools, and training to facilitate their use while acknowledging a role in the full digital research process beyond content provision.
This document discusses patron-driven acquisitions (PDA) of ebooks. PDA allows libraries to offer users access to a wide range of ebook content while only paying for titles that see meaningful usage. The key benefits are improved access and discovery of content for users, while helping libraries better target collection expenditures. Libraries must carefully consider the financial implications of PDA and implement mediation strategies to control costs over time as demand for ebooks grows. User behavior and needs, along with metadata quality, influence the success of PDA programs.
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Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
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Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
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1. R U There?
Virtual reference in
academic libraries
The Virtual Enquiry Project 2008-09
Carolyn Groom, Eithne Barry and Laurence Patterson
2. Overview
1. The Project
– What is virtual reference? Background to the
project– Carolyn
2. The Survey
– Virtual reference survey – Eithne
3. The Software
– Virtual reference software products -
Laurence
5. Virtual Enquiry Project
• 1 year project
• Funded by Scottish Library and
Information Council (SLIC)
• Project partners
• Edinburgh Napier University
• Carnegie College
8. Why offer a VR service?
• Another way of communicating with
the library users
• Reach distance and part time
students
• Support users at point of need
9. Examples
• Open University
• Librarians on Call
• http://library.open.ac.uk/
• LivePerson software
10. Examples
• University of Wolverhampton
• http://www2.wlv.ac.uk/lib/qp/chatinput.html
• ASSIST Service
11. Virtual enquiry project
2 research strands:
1. Evaluating current practice
– Survey
– Follow-up interviews
12. Virtual enquiry project
2. To provide guidance for libraries
implementing a virtual reference
service
– Road map
– Case studies
– Software matrix
Project website: www.virtualenquiry.net
14. Our questions
1. How many academic libraries have
virtual reference services?
2. What do they think of the software
products?
3. What stops institutions from having a
service?
15. Methodology
• Email survey in Aug - Oct 2008
• Sent to eleven UK email discussion
lists related to academic libraries and
advertised online.
• Prizes - iPod Touch and Amazon
vouchers
16. Response
• 190 responses from 130 institutions
– 82 from Higher Education (HE)
institutions
– 42 from Further Education (FE)
institutions
– 6 „other‟
17. Representative?
• Half of Higher Education institutions
in the UK*
• One tenth of Further Education
institutions in the UK*
Survey bias? Or lack of interest from
FE?
*Department for Children, Schools and Families, (2008). Education and
Training Statistics for the United Kingdom
18. 1. How many institutions have virtual
reference services?
19. How do those with services
rate feedback about the service?
1 5
Average feedback:
Users 4.15
Library staff 3.77
20. 2. What do they think of the
software?
• Which products are libraries using?
• How satisfied were they with the
software they chose?
Small number of responses listing
which software had been used
22. How satisfied were you
with the software you chose?
Comparison software charts in
090316 copy only?
23. 3. What stops institutions from
developing a service…?
„Technology - chat services are
blocked to stop students messing
around in class
and LRC.‟
(FE college)
24. „It's not just a case of no staff time, but
rather staff not being available at the
time that our users would most need
the service. 99% of our students are
part-time, and taught in the evenings
and at weekends, when our staffing
levels currently don't allow for
additions to services offered.‟
26. What are the future plans for
your library's service?
Most institutions were either planning to
continue the service or expand.
• Those still in trial were often looking
to evaluate the service before rolling
out more widely.
• No respondents were planning to
remove or cut services.
27. Advice for others
„Get your staff on board with a
description of the benefits to them,
and to the users. Don't promise too
much at the beginning - better to offer
fewer hours that you know you can
fully staff, rather than more hours
where the service becomes
unreliable because of lack of staff.‟
28. „Go for it. It's been a fantastic service and
opens up lots of new ways of helping
students and opportunities for
collaboration between librarians and
between institutions. It's great for
getting alongside students who don't
come into libraries very often - distance
learners, placement students, carers
etc. Good for deaf students too!
29. Summary
• A quarter of institutions currently have a
service.
• Most with services (77%) had offered a
service for less than two years.
• Over half had never offered a service but
said that they are considering doing so.
Still new to many libraries, and a lot of
libraries considering this for the future.