1. Victoria Lee Urbas
310 KinsmenWay
Hampton,VA 23666
757.593.8817.
Lilruger11@gmail.com
Objective:
SeekingaCustomerService Representative position tofurthermycareerina professional,teamdriven
environmentwithareaforgrowth that will benefitthe companywithmyknowledgeof customerserviceand
inventorymanagement.
Employment History:
CustomerService Representative Aug 2012-March 2016
Commercial Print Account Management
Carter PrintingCompany
- Workedas mainpointof contact on largestrevenue &profitable accountforthe company
- Managed weeklyorders, deliverytickets&inventoryininternationalcustomer’ssoftware portal
- Trainedall newCSR’shiredtoensure continuity &teamwork
- Monitorjobsthrough eachprocessoverseeinganyproblemsorconcernsinque & alerting
appropriate departments,managers&customerasneededwithasense of urgency
- Create & reviewjobdocumentationinMIS systemtoensure all jobcostingiscapturedaccurately
- Communicate viaphone,email andface toface
- Submit& workwith estimatingtogenerate quotesforcustomers
- Generate,receive&reconcile Purchase Orderforoutside services
- Communicate additional chargestocustomerandsalesseekingapproval foralterations
- Processproofsforplating,review productionplanning&schedulingtomeetcustomerdeadlines
- Demonstratedabilitytomulti-task&applyabove average knowledgeprogramssuchas Excel,
Access,Outlook,Word, PitStop&Adobe suites
Prior to working at Carter Printing Company, I worked in several restaurantsand auto dealership in the
capacity of customer service.This involved handling cash, scheduling, training,management and a variety of
tasks that demonstrate my ability to multi-task and time management.
Assistant Service Advisor Jan 2012 – Aug 2012
AssistService Advisors/Greeter
BowditchFord
Waitress Dec 2009 – Feb2012
Serve Food & Beverage/ShiftLead
Mike’sPlace IrishPub& Restaurant

2. Hostess/Waitress Oct 2004 – June 2007
Greet/Serve Food& Beverage
Lone Star SteakHouse & Saloon
Education:
Thomas NelsonCommunityCollege
Associate of Science inFine Arts
Associate of Science inGraphicDesign
Certificate inCommercialAdvertising
Bethel High School
HighSchool Diploma