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PROFESSIONAL 
WORDPRESS
POINTE SHOES
ELIMINATE
CONNECT
SUPPORT
REINFORCE
BREAK
IT STARTS WITH US 
(STAFF, TOOLS, PROCESSES)
PERSPECTIVE
“What’s good for our 
employees is good 
for our company.”
“What’s good for our clients 
isn’t always good for us.”
THE CLIENT IS 
ALWAYS RIGHT.
TRAINED 
THE CLIENT IS 
ALWAYS RIGHT.
EVERYONE 
APPRECIATES 
HEALTHY 
BOUNDARIES.
NO ONE 
APPRECIATES 
MISSED 
SCHEDULES.
ACCOUNT 
MANAGEMENT " 
IS MORE THAN 
SENDING EMAILS.
OUR REAL " 
CLIENT " 
IS OUR " 
CLIENT’S 
CLIENT.
IF WE PROTECT 
OUR CLIENTS 
FROM THEIR 
SILLY IDEAS, 
THEY’LL GLADLY 
PAY US FOR THEIR 
GOOD ONES.
Chris Lema! 
@chrislema 
CTO & Chief Strategist 
Crowd Favorite 
chrislema.com

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Editor's Notes

  1. Royale Ballet 11,000 pointe shoes 250,000 pounds
  2. Irrational deadlines
  3. Remote workers / teams Different skills / perspectives
  4. Healthy breaks Only one boss
  5. Account management
  6. Do things differently
  7. York Minster Cathedral 1220 – 1472 - 252 years to build