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Candace Naomi Keown
Phone:972-768-7027
Email:Candace42182@yahoo.com
OBJECTIVE: To bringto your organization enthusiasm,dedication, responsibility, andgoodwork
ethic, combined withadesire toutilizemyskillsobtainedthroughexperience inthe followingareas:
eCommerce. ManagingaCall Center, HRISSystemSupport, Billing, andTrade Promotion Management. I
have 12 year’sexperience in:Excel, Word, Outlook, PowerPoint, Access, FrontPage, HomeSiteandmany
otherinternetprograms. Itype 60 wpmand learnvery quickly. I am a very hard workerandwill show
youthat when youhire me.
EXPERIENCE:
KeownBuildersLLC April 1, 2015 - Current
PositionHeld:Office Manager
- Quickbooks, Insurance POC, Report
-
CompuComSystems,Inc. May 6, 2013 – March 29, 2015
PositionHeld:BillingAnalyst
-Analyze Contracts, Systemsetup, Billinvoices,Resolve disputes, Analyze Reports
AAFES (Army and Air Force Exchange Service) AAFESDec 10, 2001- Sep1, 2012. 11 years of service,
starting out as an assistant and finishingata Trade Promotion Manager.
PositionsHeld:
 Trade Promotion ManagerI
 SystemSupportSpecialistTrade Promotion Management
 Promotion Recovery TechTPM– Trade Promotion Management
 CustomerService SpecialOrders Supervisor
 CustomerService TeamManager
 Quality Assurance CustomerCare Lead
 CustomerService Lead
 HR IS SupportTech
 AccountingTech
 ECommerce Assistant
Experience gained:
TPM:Billedvendors foradvertising, updatingWeekly/Monthly reports inIGLAS, SQL, and ACCES, billed
vendors forLogistical penalties. AAFESCooperativeAdvertisingOutlook Folderdispersement, Security
Requests, Systemsetups, VendorDisputes, Multi-line phonecalls, andPowerPointpresentations.
WorkedwithPRG and Connollywithaudits.
CustomerService:Deal directly withvendors forSpecial One Time Buys, Puttogetherpricingand
shipmenttimes. Approve PriceMatchingandDiscounts of products, Oversee Price quotesandUp-

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Sellingof Associates. Create PO’sforvendors, compile data. Analyzeperformance, Identify
recommendations forimprovement. Prepare internal andexternal reports, Manage the daily activities
of associates. Place andreceivecustomercalls. Directandexecuteescalatedphone callsandresolves
the issue. Process payroll. Create andmaintainteammanagerdatacollection andreporting(daily,
weekly, monthly andyeartodate). Intraday call volume monitoring, loadbalancing, andtraffic
managementreporting.
QA: Research and resolve all Customercomplaints andsystemissues. ChecksandBalances, Return
merchandise, Refundandreplacementorders, VendorCharge backdisputes, Creditmemos, Return
Creditforcustomersatisfaction, Reconreportsandbalances, Military StarCardDisputes, Internet
Discrepancies, Production reportfor8 associates andmyself, Manage the daily activitiesof associates
while placingandreceivingcustomercalls, Processingordernotes, emailsandmail, Directandexecute
escalatedphone callsandresolves the issue, Intraday call volume monitoring, loadbalancing, andtraffic
managementreporting, Compilesdata, analyzeperformance, identify recommendations for
improvementandprepare internal andexternal reports.
Accounting: Separate andscan invoices, file forprocessing
HR: Execute, maintain andauditwordwide usersecurity accesstoHR Systems, Assistinidentifyingnew
HR automated toolsto enhance HROproductivity, Interface withinformation systemsstaff andthird-
party vendors inidentifying, researching, analyzing, andresolvingsystems/network-relatedissues,
Create and manage HR publicfolders, HRportals, HRsurveys, HR tutorialsandHR distribution listings,
Createsad-hocprogramsand altersquery variables inordertogenerate complexreportsforExecutive
Managementandcorporate requests utilizingdataanalyzer, decision analyzer, Excel andAccess
database, andspreadsheetapplications, Reviews, evaluates, designs, implements, andmaintains
internal HRdatabase filesandtables identifyingdatasources anddata composition crucial toanalysis
efforts, Maintains dataintegrity, CreateMicrosoftExcel PivotTables toorganize, summarize, andanalyze
data, Evaluate andanalyze HR systems forenhancements, prepares documentation detailingdescription
of userneeds, programfunctions, andstepsrequired todevelop ormodify computerprograms,
Performs installation, restorative and/ormaintenanceactionseitherremotely oratthe endusers
locationtoresolve problems, Leadanddirectthe work of others.
E-Commerce Assistant: Editedcopy, andkeyedinproductdescriptions, Place products online, Proof
pricesand compare to otherindustries.
Desoto ISD 2000-2001 Substitute
Workedinthe Life Skillsclass.
Shear Cuts 1996-2001 Receptionist
Duties:ReceptionistforShearCutsfor5 years. CustomerCheckOut, Multi-line Phone Management,
Managing/MakingAppointments, Janitorial work, andmanagingfinances/Accounting.
8/2000-2/2000 Applebee’s Waxahachie,TX
Waitress:Tookorders, servedfood
EDUCATION:
 Cedar valleyCollage US-Texas-Lancaster- 31hrs Coursework Completed

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 5/2000 Red Oak High School US-Texas-RedOak- High School Diploma
Programs: 12 Year experience withExcel, Word, PowerPoint, Outlook, FrontPage, Access, and2 yearsof
HomeSite