Vicky Misener is an experienced administrative professional with over 25 years of experience providing support to individuals and teams. She has strong skills in areas such as administration, proposal writing, document management, calendar management, meeting support, and database maintenance. Misener has worked in various roles including executive assistant, administrative assistant, and documentation control coordinator for organizations such as Deloitte, Innovapost, and SiberCore Technologies. She is proficient with Microsoft Office and has received several awards recognizing her work on proposals and projects.

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Vicky L. Misener
140 Crampton Drive, Carleton Place, ON K7C 4P4
(613) 492-1700 vmisener@rogers.com
PROFILE
 A dedicated and reliable administrative professional with 25+ years of experience.
 Friendly and helpful with strong communication and organizational skills.
 Highly refined attention to detail and ability to work effectively under the pressure of deadlines.
HIGHLIGHTS
 Microsoft Office proficiency
 Documentation and proposal production
 Travel arrangements and claims
 Meeting support
 Calendar management
 Reliability security status
 File management
 Database maintenance
 Document management
 Research
SKILLS
Administration
 Provided administrative support to individuals and teams in a variety of busy, fast-paced offices
 Managed registration and administration for up to 450 students and provided curriculum development support
 Conducted research for and prepared academic peer review journal papers
 Maintained database: entered information, ran reports, and retrieved information
 Managed calendars and travel arrangements for multiple senior level staff
 Ordered office supplies and handled purchase requisitions and travel expense claims
 Assisted with internal event planning and coordinating
 Prepared meeting agendas, took, typed, and distributed minutes
 Tracked hours, vacation, purchases, and projects of existing staff
 Tracked candidate information and outcomes during onboarding of new staff
 Prepared and sent out internal memorandums as required
 Acted as office Health and Safety Representative; performed related duties
 Troubleshot and resolved any computer hardware/software and office equipment issues
 Provided training and support to temporary staff bought in to help with large proposals or special projects
 Liaised with all company departments and suppliers to ensure that all business operations ran smoothly
Proposal Writing
 Coordinated proposal projects and overall proposal presentation
 Edited input from various authors, composed text, and provided backup for the preparation of graphics
 Assembled and proofread presentations, proposals, and related documents
 Managed time, prioritized work, and coordinated with others to meet deadlines
 Wrote and maintained a proposal procedures manual
Document Management
 Worked as Document Control Coordinator, managing all centralized documentation for large-scale company
 Mastered and utilized information management tools and techniques
 Proofread and edited documents for content, formatting, and layout
 Experienced working with a variety of documents: spreadsheets, artwork, presentations
 Converted documents to PDF format and managed e-files
 Provided research initiatives for international conference work
 Liaised with others to ensure the latest documentation was always available and supported
 Maintained and updated all ISO 9001 manuals and supporting documentation
 Participated in preparations for any ISO related audits

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EMPLOYMENT
Research/Administrative Assistant 2004 to present
Dr. Shauneen Furlong (Professor) (as required basis)
Administrative Assistant 2011 – 2015
Deloitte Inc., Business Services
Administrative Assistant 2010 – 2011
Deloitte Inc., Consulting
Executive Assistant 2002 – 2010
Innovapost Inc.
Documentation Control Coordinator 2001 – 2002
SiberCore Technologies Inc.
Receptionist/Administrative Assistant 2000 – 2001
SiberCore Technologies Inc.
AWARDS
 1998 Employee & Customer Value Award of Merit (Nortel)
In recognition of teamwork for arranging the June, 1998 HRLDP Professional Forum
 1993 Award of Excellence (Telesat Canada)
In recognition of outstanding performance on a $2.5 M Proposal
 1993 President's Club Award for top performance (Telesat Canada)
 1988 Award of Excellence (Telesat Canada)
In recognition of outstanding performance on a $180 M Proposal
 1985 Award of Excellence (Telesat Canada)
In recognition of teamwork on a $260 M Proposal
EDUCATION
Grade 11 Diploma McDonald Cartier Memorial High School, St. Hubert, Quebec
PROFESSIONAL DEVELOPMENT
September 2013 Joint Health and Safety Committee Part II Certification – Office Environment
January 2012 Joint Health and Safety Committee Member Basic Certification
March 2010 High-Impact Presentation Preparation (On The Right Track – Training & Consulting)
November 2009 Minute Taking Made Easy (On The Right Track – Training & Consulting)
March 1987 Technical Marketing and Proposal Preparation (H. Silver and Associates, Inc.)