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Ethics and Vendor
     Relations
Ethical Integrity
   Employees actually appreciate this clarity.

   They don’t worry that their employers
    suspect they can be bought for the price
    of a drink; rather, they use the rules
    (usually with some humor!) to stop the
    situation from becoming awkward before
    it starts. True or False?
Ethical Integrity
   Given being put in a situation, where does
    your Ethical integrity in dealing with
    vendors stop?
Most government entities and organizations
that have government contracts operate
under a zero-acceptance policy.

If your company strategy does permit the
acceptance of gifts, make sure it clearly
cites the maximum dollar value that can be
accepted.
Discussion Scenario
An office supply vendor has offered you free
tickets to a concert and you’re dying to go.
All you have to do is throw a little work her
way, which you would probably do anyway.
No one would ever know; these purchases
are “below the radar” of any one else.

Is it okay to accept the tickets?
Once you cross the no-gifts-from-vendors
line, you are sliding down a slippery slope.
Familiarization trips/site inspections/pseudo-
conferences “for educational purposes.” Are
these bonafide business trips?
Qualify who can go where, and for what
purpose. These “fam” trips can include
everything from free rooms, complimentary
golf/spa visits, and countless other luxuries
meant to woo decision makers. All of these
appear ethically vague and questionable.
You need to decide upfront whether you or
the company is permitted to keep the
reward points and frequent flier miles.
Question.

Your company is paying for supplies from
Rona for office renovations. You are using
the corporate credit cards.

Do you use your airmiles or other point
collection card?

                                   Discuss
Vendor Ethics Audit
1) Would I feel uncomfortable explaining my
actions to my boss, the CEO, or the media?
Vendor Ethics Audit
2)Could others possibly perceive a conflict of
interest?
Vendor Ethics Audit
3) Could my behavior appear unfair and/or
seem to undermine the effectiveness of my
work?
Vendor Ethics Audit
4) Has my ability to make an impartial and
objective decision been compromised or
forced to be biased in anyway?
And the real zinger:

Would I feel uncomfortable accepting this
gift and not giving the giver my business?
Integrity is not a conditional word. It doesn’t
blow in the wind or change with the
weather. It is your inner image of yourself,
and if you look in there and see a [wo]man
who won’t cheat, then you know [s]he
never will.

—John D. MacDonald, American novelist
Privacy
 The grocer who provides information about
grocery purchases to vendors of magazine
subscriptions or information brokers like
Seisint and Axciom is responsible not only
for breaches of norms of appropriateness
but also norms of flow.

                   Agree or Disagree ?
Many unanswered legal questions about
behavioral advertising remain.

Behavioral advertising has the potential to
improve sales and the consumer experience
significantly, but it is still an under-
researched area (Yan et al., 2009)
Concepts
   Behavioral Advertising: A method for
    targeting advertising to individuals based
    on their actions.

   Behavioral Profile: A profile of an
    individual’s actions, interests, and
    demographics that can be used to tailor
    advertisements.
Concepts
   Cookie: A small file stored on a computer,
    or other web-browsing device, that can be
    used to identify returning users or store
    web browsing session information such as
    items stored in an online shopping cart.
Concepts

   Deep Packet Inspection (DPI): Any
    method of Internet routing or network
    management that involves using
    information in the packet payload instead
    of or in addition to the information in the
    packet header.
Concepts
   Local Shared Object (LSO): A small piece
    of information stored on a machine
    through Adobe Flash Player that can be
    used to identify a returning user or store
    web browsing session information such as
    the score on a flash-based game.
Concepts
   Web Bug: An image file loaded included
    on a web page or in an email for the sole
    purpose of tracking who loaded it an when
    it was loaded.
Data Collection
   Air Miles
   Costco
   Book Stores
   Itunes

   Basically any membership company or website that
    offers discounts and special member benefits.
Vendorethics

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Vendorethics

  • 1. Ethics and Vendor Relations
  • 2. Ethical Integrity  Employees actually appreciate this clarity.  They don’t worry that their employers suspect they can be bought for the price of a drink; rather, they use the rules (usually with some humor!) to stop the situation from becoming awkward before it starts. True or False?
  • 3. Ethical Integrity  Given being put in a situation, where does your Ethical integrity in dealing with vendors stop?
  • 4. Most government entities and organizations that have government contracts operate under a zero-acceptance policy. If your company strategy does permit the acceptance of gifts, make sure it clearly cites the maximum dollar value that can be accepted.
  • 5. Discussion Scenario An office supply vendor has offered you free tickets to a concert and you’re dying to go. All you have to do is throw a little work her way, which you would probably do anyway. No one would ever know; these purchases are “below the radar” of any one else. Is it okay to accept the tickets?
  • 6. Once you cross the no-gifts-from-vendors line, you are sliding down a slippery slope.
  • 7. Familiarization trips/site inspections/pseudo- conferences “for educational purposes.” Are these bonafide business trips?
  • 8. Qualify who can go where, and for what purpose. These “fam” trips can include everything from free rooms, complimentary golf/spa visits, and countless other luxuries meant to woo decision makers. All of these appear ethically vague and questionable. You need to decide upfront whether you or the company is permitted to keep the reward points and frequent flier miles.
  • 9. Question. Your company is paying for supplies from Rona for office renovations. You are using the corporate credit cards. Do you use your airmiles or other point collection card? Discuss
  • 10. Vendor Ethics Audit 1) Would I feel uncomfortable explaining my actions to my boss, the CEO, or the media?
  • 11. Vendor Ethics Audit 2)Could others possibly perceive a conflict of interest?
  • 12. Vendor Ethics Audit 3) Could my behavior appear unfair and/or seem to undermine the effectiveness of my work?
  • 13. Vendor Ethics Audit 4) Has my ability to make an impartial and objective decision been compromised or forced to be biased in anyway?
  • 14. And the real zinger: Would I feel uncomfortable accepting this gift and not giving the giver my business?
  • 15. Integrity is not a conditional word. It doesn’t blow in the wind or change with the weather. It is your inner image of yourself, and if you look in there and see a [wo]man who won’t cheat, then you know [s]he never will. —John D. MacDonald, American novelist
  • 16. Privacy The grocer who provides information about grocery purchases to vendors of magazine subscriptions or information brokers like Seisint and Axciom is responsible not only for breaches of norms of appropriateness but also norms of flow. Agree or Disagree ?
  • 17. Many unanswered legal questions about behavioral advertising remain. Behavioral advertising has the potential to improve sales and the consumer experience significantly, but it is still an under- researched area (Yan et al., 2009)
  • 18. Concepts  Behavioral Advertising: A method for targeting advertising to individuals based on their actions.  Behavioral Profile: A profile of an individual’s actions, interests, and demographics that can be used to tailor advertisements.
  • 19. Concepts  Cookie: A small file stored on a computer, or other web-browsing device, that can be used to identify returning users or store web browsing session information such as items stored in an online shopping cart.
  • 20. Concepts  Deep Packet Inspection (DPI): Any method of Internet routing or network management that involves using information in the packet payload instead of or in addition to the information in the packet header.
  • 21. Concepts  Local Shared Object (LSO): A small piece of information stored on a machine through Adobe Flash Player that can be used to identify a returning user or store web browsing session information such as the score on a flash-based game.
  • 22. Concepts  Web Bug: An image file loaded included on a web page or in an email for the sole purpose of tracking who loaded it an when it was loaded.
  • 23. Data Collection  Air Miles  Costco  Book Stores  Itunes  Basically any membership company or website that offers discounts and special member benefits.