Amiya Kumar Sinha has over 20 years of experience in IT with expertise in enterprise architecture, IT operations, ERP systems like SAP, and ITIL service management. He has held leadership positions managing IT for various organizations and spearheading ERP implementations. Currently he is the General Manager of ERP at E-Book Publisher Ltd. where he is responsible for enterprise architecture, an SAP implementation, and managing the IT team.

1. Amiya Kumar Sinha ITIL Certified Professional Telephone: +91-22-25972093 Cell: 9702 969722 Email :akv.sinha@gmail.com ; sinha-ak@hotmail.com Profession:Information TechnologySpecialisation:Enterprise Architecture /IT Operation / ERP SAP / ITILPresent Position:General Manager – ERP<br />CORE STRENGTH<br />20 years IT experience covers Setting Retail IT from scratch, ERP implementation and ITIL Service Management. Few more strengths are :<br />IT infrastructure setup and maintenance. 100 % uptime Network, Storage, Servers.<br />Presales activities of ERP/SAP and Data centers.<br />Proper documentation of Projects, Network, Storage and Assets.<br />Retail Business Process and IT.<br />Design, Setup and Management Data Centers.<br />Multi location IT operation, service and asset management.<br />Vendor development and management.<br />Rollout and implementation of systems.<br />IT security policy and implementation. <br />Deployment of messaging solutions like Microsoft Exchange, Blackberry and Lotus Notes.<br />Implementation of ISO 9001:2000 <br />RAMCO HR implementation<br />ERP SAP Process & implementation.<br />TECHNICAL SKILLS<br />ITIL Service ManagementITIL Process. ServerNovell Netware, Windows Server 2003, Lotus Domino, Exchange Server 2003, Linux Fedora Core 2.1 Administration, ISA Server 2004, Citrix.ApplicationsBASIC, COBOL, Power Builder, Developer2K,Visual Basic, Crystal Report, Brio 5 & 6, Primavera 1.1, MS Project, VMwareDatabaseFoxPro, Oracle 8 . Anti-Virus and AntispamNorton, McAfee, AntiGen, Bright mail, Trend Micro, Sophos.Network & SecurityWired and Wireless LAN, WAN, RF, MPLS, ISDN, VSAT, Citrix, ISA Server 2004.Hardware usedHP Proliant DL 380 server, HP desktops, laptops. Wireless Access Point and adapter, Cat 6 Cabling, switches. Cisco Pix firewall, Cisco ATA. Vega X3 for video conferencing.ERP implementationORION Enterprise of 3i infotech , MS Great Plain, Oracle Apps, RAMCO HR, SAP,SAP HR.TelcomMVNO (Mobile Virtual Network Operator)Domain knowledgeRetail, Pharma, Design Engg Consultant, Contracting, Healthcare.<br />CAREER RECORDS<br />General Manager – ERP in E-Book Publisher Ltd., Mumbai. Oct 10 - present. <br />EBPL is a technology company, engaged in manufacturing and retailing of e-book and contents.<br />Responsibilities: <br />Responsible for Enterprise Architecture. Presales activities to build data center. <br />IT team planning and management.<br />Procurement of hardware and software. <br />Implementation of SAP in three phases. 1) FICO, SD, MM 2)CRM, PP, QM, Retail, BI & BO 3) HR & Payroll,<br />Management Consultant in Hydro Engineers & Divers Pvt. Ltd., Mumbai. Sep 09 - Oct 10. <br />As the Head of the Information Technology function, responsible for the following:<br />Devising, directing and implementing the IT strategy for the company consisting spread of canters.<br />Development of IT strategy (short term and long term) in line with business plans and basis strategy planning the IT budgets for the organization. <br />Infrastructure (including Hardware & Software) Planning, Procurement, Implementation and management.<br />IT Team Planning, Recruitment & Training to End users.<br />Manage the ERP and Infrastructure projects, it includes the planning of infrastructure, Business Process definition, Customization and implementation.<br />Practicing ITIL process mapping in service desk. Lay down SLA with each service providers and monitoring the adherence of SLA and deleverables.<br />Regional Manager – IT (Regional Head) in M/s Lifestyle International Pvt. Ltd., Mumbai. Jul 07 – Aug 09 <br />Lifestyle, the fashion company of Landmark Group. One of the largest Retailers of Middle East and India. <br />Management of Enterprise Architecture<br />IT setup of New stores and warehouses. WAN connectivity and monitoring. Hardware and software planning, procurement and installation. Tracking systems for errors and turn-around times for problem resolution of IT issues ensuring the highest levels of Service Availability.<br />Formulated IT policy and backup policy for the data security. <br />Recruitment of multi location IT team of 35 and appraisals. Management of 500 end-users.<br />Management of 200 desktops, 70 laptops, 160 POS machines, 200 palmtop scanners.<br />IT Budgets and budgetary control. CAPEX/OPEX preparation. Procurement of hardware and software. Procurement of Laptops for the managers.<br />Practicing ITIL Process mapping in service desk. Incident Management to restore normal service operation as quickly as possible following an incident. Vendor development and management. Lay down Service Level Agreements with each service providers and monitor the adherence of SLA and deliverables.<br />Managed IT infrastructure and support, 24x7 mission critical system. Monitoring LAN, MPLS / Leased line WAN connectivity to all the stores and warehouses. <br />Setup and administration of Lotus Domino / Notes. Conversion of notes data to Outlook.<br />Regular meetings with Senior Management and cross functional heads to understand their needs and requirements of IT .<br />RAMCO HR system implementation.<br />IT Manager (Head of IT) in M/s Al Gihaz Co Ltd, Riyadh. Kingdom of Saudi Arabia. Nov 05 – May 07<br />Responsible for management of multi location IT setup in KSA. <br />Management of ERP implementation and IT. Selection of h/w, review of technical work of consultant, customization done and user training. Generated various reports, suitable to user dept. Implemented financial, HR modules. Administration of users and allocation of proper rights. SQL Database administration. Provided post implementation support to the user. <br />Suppliers’ management. Connectivity to the site offices in KSA. <br />Installed ISA Server 2004 as firewall and proxy.<br />Website developed and hosted. <br />Implementation of massaging system. Admin of MS Exchange / Outlook. Training and provided support to users of proper use of the system. Installed bright mail to prevent spasm.<br />ITIL practice to maintain continual service improvement. Service delivery.<br />Installed wireless local area network. Connected all the workstations with wireless adapters.<br />Formulated IT policy / SOP and implemented. Formulated a backup policy / Disaster Recovery Planning and implemented it.<br />Implemented Intranet / Extranet to make company’s business online.<br />Senior Manager – IT (Head of IT) in M/s GENOM Biotech Pvt. Ltd., Mumbai. May 2005 - Nov 05. <br />Selection of suitable ERP vendor. Presales discussions and finalization.<br />Kick off meeting with consultant. Business process re-engineering of Finance (AP, AR, FA, GL), PUR, Sales, PM, QC and for manufacturing in our factory. Core committee formation and co-ordination with consultant.<br />Managed SAP implementation. Realisation done based on processes and requirements defined in the Business Blueprint. Done mapping of the software to fill the gaps of as-is and to-be process. Customised it according to our need. Master data from existing legacy system created and migrated. End user training and knowledge transfer to the user. Provided post implementation support.<br />Smoothly managed a team of 12 IT Support Engineers. Facilitated meetings, including regular team meetings, management meetings and general technology planning meetings. Ensure that outcome of meetings, such as team member assignments and follow up on action items, are completed.<br />Formulated IT policy, licensing and backup policy. Developed SOP of IT dept.<br />Implemented Intranet / Extranet for corporate use.<br />Systems Administrator in Dalal Mott MacDonald Pvt. Ltd., Mumbai. India. Aug 1996 – Nov 2004. <br />Officer (Systems) Emmellen Biotech Pharmaceuticals Ltd., Mumbai. Sep 1993 – Sep 1996. <br />Sr Executive IT Majors’ Consultancy Pvt. Ltd., Calcutta. Jan 1991 – Aug 1993 <br />PERSONAL INFORMATION<br />Educational Qualifications:<br />B.Com from Bhagalpur University <br />Post Graduate Diploma in Computer Science from Datamatics Institute of Management, Calcutta.<br />LL.B from Bhagalpur University.<br />Technical Qualification:<br />Oracle 7.0 from Boston’s Computer Institute, Thane.<br />Visual Basic 6.0 from SSI, Thane. <br />AutoCAD 14 - Drawing, Drafting and Administration. <br />Certificate of Quality management from NCQM.<br />Red Hat Fedora Core Administration (Linux) from ZION Network Solutions, Thane.<br />Certification in ITIL Foundation V3 (Certified) June 09<br />SAP 4.6C HR module from Global Infotech, Mumbai. (Sept 09 – Nov 09). Exposure in Organizational Management, Personnel Administration, Recruitment, Training & Event Management, Personnel Time Management and Indian Payroll Basic settings.<br />Project Management Program. <br />Language Known: English, Hindi, Arabic, Bangla <br />Passport No: H5794660 expires on 01/09/2019 | DOB – 02/09/1960<br /> <br />Address of Communication:- Savan 204, Vasant Leela, Waghbil, G.B.Road, Kasarvadvli Post Office,<br /> Thane West, Mumbai – 400615. India.<br />*************************************************************************<br />