1. Ritu Meel
Mobile: +91-9873700471 ~ E-Mail: ritumeel@gmail.com Address: House-6, Madangir Village New
Delhi
CAREER OVERVIEW
 A mission-focused individual with 7+ years of experience in Fraud Risk operations & Cards
Analytics and Order Management. Covering Accounts queuing and other allied operations of fraud
strategies.
 To secure challenging and responsible assignment that matches my skills, abilities and expertise
and provides scope for continuous improvement that contributes to achieve the goals of the
organization effectively
 Currently associated with Agilent Technologies as Customer Service Coordinator in EMEAI Back
Office
 An associate with proven ability in leading and directing personnel towards accomplishment of a
common goal without compromising on employer-employee relations.
 Hard working professional with keen interest in learning new things.
 Ability to work in a multicultural environment; ready to take up challenges.
Experience Summary
Agilent Technologies EMEAI Back Office from June’11 - Present as Process Expert and
Auditor
Quattro Analytics & Management Services Private Limited from March’08 – June’11
worked as
Sr. Fraud Analyst
GO4Customer from November’07 to March’08 as Sr. Customer Service Representative
Job Profile & Responsibilities in Agilent :
 Processes
GROWTH PATH
Nov’07 to March’08 : Sr. Customer Service Representative
March’08 – Jun’11 : Sr.Fraud Analyst
Jun’11 – Present : Individual Contributor (Process Expert)

2. • Installation order handling for EMEAI Region.
• Coordinates the assignment of incoming order (Trade Order)
• Ensure orders (Trade) are completed on day to day basis ( Under the given TAT )
• Coordinates with marketing team & customers on the order discrepancies
• Coordinate with various other players of the cycle and ensuring 100% delivery of materials
to Client / Engineer
• In Continuous Touch with Countries Indian WLA’S (Work Load Administrative)
• Client interaction as and when required.
• Periodically reviewing the Operations processes.
• Generate necessary reports
• Providing Relevant Information to the Site Engineers.
• Facilitating Management to create Accruals and proposal for Agilent Service provides
across EMEA and India
• Involved in process audits for all the processes and monitoring Quality as per defined SLA’s.
 Mentoring and training for new joiners
 Involved into Process Audits
Extra Curricular
 Being an active Fun Team member participates in employee engagement events.
 Arrange events on festival and official occasion.
 Arrange employee’s birthday celebrations activities in process.
 Arrange process level outings activities.
 Plan out process’s recognition and reward
Management Skills:
 Excellence in Analysis and Problem Solving
 Sound Judgment and Decision Making Skills
 Achievement oriented Individual Contributor
Rewards & Recognition:
• Employee of the Quarter consecutively for last 2 Quarters in 2014
• Star of the month 3 times in last one year.
• Performer of the quarter award –Feb-April’12
• Got Great going award-Oct 2011
• Star Performer for Quarter in Quatrro Analytics and Management
• Got selected for as Mentor for Mentoring new Batches in Quatrro Analytics and
Management
Software & ERP Used:

3. • Making service related transactions on the standard platforms and the tools provided by the
company like Seibel, SAP, SAP CRM, MS Word, MS Excel, Outlook Express
In-House Trainings & Certifications:
• Six Sigma LEAN training
• Presentation Skills
• Standard of Business conduct (SOBC-be legal)-.
• Business Ethic.
• Time Management
EDUCATIONAL CREDENTIALS
 PGDBA in HR from IMT Ghaziabad
 M.A from Kurukshetra University
 B.A. from M.D. University
 Class 12th
from NIOS Delhi
 Class 10th
from BSEH Haryana
PERSONAL DOSSIER
Birth Date – 24th Aug 1984
Nationality – Indian
Civil Status-Married
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