These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Conversational AI at Microsoft: A Design Toolkit"
Josephine Scholtes
Microsoft: User Experience Consultant
UX STRAT Online 2021 Presentation by Dr. Hsien-Hui Tang and Michael T LaiUX STRAT
"Shifting the Value of Experience: From Design to Strategy"
Dr. Hsien-Hui Tang
Tang UX Consultancy: Experience Strategy Expert
Michael T Lai
X Thinking University: Dean
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis SapientUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Systemic Transformation"
Nur Karadeniz
Publicis Sapient: Group Director - Industry Head of Experience
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
UX IS ABOUT SATISFACTION.
UX IS DESIGNING FOR USER TO COME BACK THE SITE.
UX FOCUSES ON THE STRUCTURE & LAYOUT OF CONTENT, NAVIGATION AND HOW USERS INTERACT WITH THEM.
UX STRAT Online 2021 Presentation by Dr. Hsien-Hui Tang and Michael T LaiUX STRAT
"Shifting the Value of Experience: From Design to Strategy"
Dr. Hsien-Hui Tang
Tang UX Consultancy: Experience Strategy Expert
Michael T Lai
X Thinking University: Dean
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis SapientUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Systemic Transformation"
Nur Karadeniz
Publicis Sapient: Group Director - Industry Head of Experience
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
UX IS ABOUT SATISFACTION.
UX IS DESIGNING FOR USER TO COME BACK THE SITE.
UX FOCUSES ON THE STRUCTURE & LAYOUT OF CONTENT, NAVIGATION AND HOW USERS INTERACT WITH THEM.
UX STRAT Online 2021 Presentation by Sudha JamtheUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"AIX: Framework for Designing Human-Centric AI"
Sudha Jamthe
Stanford University: Artificial Intelligence Instructor
UX STRAT Online 2021 Presentation by Gideon Simons, ZinierUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Progressive Design with AI"
Gideon Simons
Zinier: Senior Director of Product Design & User Research
BRANDING UNLIMITED. How will AI break the boundaries?Daniel Alencar
By analyzing consumer behavior and trends and creating stunning brand expression and personalized campaigns, AI has become an essential tool in crafting successful branding stories.
Takeaways
AI's rise challenges concepts and inspires new social narratives. Grasping these shifts is key to create powerful brand-audience connections.
AI provokes a new mindset for professionals and reshapes the creative journey. Three trends will unveil opportunities to stay tuned and relevant.
Inspiring examples on how AI can assist brands in engaging ever-demanding audiences, swamped with content and facing limited attention spans.
The presentation I used in the two sessions I did on introduction to UI/UX Engineering for undergraduate students in the Vavuniya Campus of the University of Jaffna and the Trincomalee Campus, Eastern University.
We’ve all had discussions about the great ‘UX’ of a product, or the poor ‘UI’ of a website. Is it a secret language you will never be lucky to know more about it?
Actually, it is very simple, For example: While User Experience is a bunch of tasks focused on optimization of a product for effective and enjoyable use; User Interface Design is its complement, the look and spirit, the presentation and interactivity of a product.
Developed a comprehensive UX writing roadmap, elucidating the value that UX writing brings and providing a clear blueprint for its successful execution
Working with frog's UX experts, Melinda curated, collated and edited the GE User Experience Playbook for all those charged with designing GE products and services.
The Overview and basic guidance on User interface designing and User experience designing for designer and developers, The Difference in User Interface designing and User Experience Designing.
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
Anyone who is a ux designer and is or will be working in the design field related to user experience (which should be pretty much everything), should be able to refresh their memory and vocab regarding the process and techniques of UX design through this slide.
UX STRAT Online 2021 Presentation by Sudha JamtheUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"AIX: Framework for Designing Human-Centric AI"
Sudha Jamthe
Stanford University: Artificial Intelligence Instructor
UX STRAT Online 2021 Presentation by Gideon Simons, ZinierUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Progressive Design with AI"
Gideon Simons
Zinier: Senior Director of Product Design & User Research
BRANDING UNLIMITED. How will AI break the boundaries?Daniel Alencar
By analyzing consumer behavior and trends and creating stunning brand expression and personalized campaigns, AI has become an essential tool in crafting successful branding stories.
Takeaways
AI's rise challenges concepts and inspires new social narratives. Grasping these shifts is key to create powerful brand-audience connections.
AI provokes a new mindset for professionals and reshapes the creative journey. Three trends will unveil opportunities to stay tuned and relevant.
Inspiring examples on how AI can assist brands in engaging ever-demanding audiences, swamped with content and facing limited attention spans.
The presentation I used in the two sessions I did on introduction to UI/UX Engineering for undergraduate students in the Vavuniya Campus of the University of Jaffna and the Trincomalee Campus, Eastern University.
We’ve all had discussions about the great ‘UX’ of a product, or the poor ‘UI’ of a website. Is it a secret language you will never be lucky to know more about it?
Actually, it is very simple, For example: While User Experience is a bunch of tasks focused on optimization of a product for effective and enjoyable use; User Interface Design is its complement, the look and spirit, the presentation and interactivity of a product.
Developed a comprehensive UX writing roadmap, elucidating the value that UX writing brings and providing a clear blueprint for its successful execution
Working with frog's UX experts, Melinda curated, collated and edited the GE User Experience Playbook for all those charged with designing GE products and services.
The Overview and basic guidance on User interface designing and User experience designing for designer and developers, The Difference in User Interface designing and User Experience Designing.
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
Anyone who is a ux designer and is or will be working in the design field related to user experience (which should be pretty much everything), should be able to refresh their memory and vocab regarding the process and techniques of UX design through this slide.
An Implementation of Voice Assistant for Hospitalitysipij
Voice user interface has gained popularity in the recent years. A chatbot is a machine with the ability to answer automatically through a conversational interface. Instead of using mouse and keyboards as input and screen as output, a chatbot with extra voice user interface feature improve the system and enhance the user experience. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or artificial intelligence (AI) devices transform humancomputer bidirectional interactions that allow users to navigate an interactive voice response (IVR) system with their voice generally using natural language. In this paper, we focus on voice based chatbots for mediating interactions between hotels and guests from both the hospitality technology providers’ and guests’ perspectives. A hotel web application with voice user interface was implemented which provides voice input/output interface to enhance the user experience. Speech recognition component was used to dictate the user voice input to text. Speech synthesis API was used for text to voice conversion. A closed domain question answering (cdQA) Natural Language Processing (NLP) solution was used for processingof query and return the best answer possible.
An Implementation of Voice Assistant for Hospitalitysipij
Voice user interface has gained popularity in the recent years. A chatbot is a machine with the ability to
answer automatically through a conversational interface. Instead of using mouse and keyboards as input
and screen as output, a chatbot with extra voice user interface feature improve the system and enhance the
user experience. A chatbot is considered as one of the most exceptional and promising expressions of
human computer interaction. Voice-based chatbots or artificial intelligence (AI) devices transform humancomputer bidirectional interactions that allow users to navigate an interactive voice response (IVR) system
with their voice generally using natural language. In this paper, we focus on voice based chatbots for
mediating interactions between hotels and guests from both the hospitality technology providers’ and
guests’ perspectives. A hotel web application with voice user interface was implemented which provides
voice input/output interface to enhance the user experience. Speech recognition component was used to
dictate the user voice input to text. Speech synthesis API was used for text to voice conversion. A closed
domain question answering (cdQA) Natural Language Processing (NLP) solution was used for processingof
query and return the best answer possible.
Design Conversations for Chatbots @ MS Ignite 19Caio Calado
What are the key steps to design successful and delight conversations for chatbots? On this lightning talk, I share some design tips and the 3 key steps to design any conversational UI and some other things, like books (for Voice User Interfaces), canvas, etc.
The usage of chatbots has increased tremendously since past few years. A conversational interface is an interface that the user can interact with by means of a conversation. The conversation can occur by speech but also by text input. When a chatty interface uses text, it is also described as a chatbot or a conversational medium. During this study, the user experience factors of these so called chatbots were investigated. The prime objective is “to spot the state of the art in chatbot usability and applied human-computer interaction methodologies, to research the way to assess chatbots usability". Two sorts of chatbots are formulated, one with and one without personalisation factors. the planning of this research may be a two-by-two factorial design. The independent variables are the two chatbots (unpersonalised versus personalised) and thus the speci?c task or goal the user are ready to do with the chatbot within the ?nancial ?eld (a simple versus a posh task). The results are that there was no noteworthy interaction effect between personalisation and task on the user experience of chatbots. A signi?cant di?erence was found between the two tasks with regard to the user experience of chatbots, however this variation wasn't because of personalisation.
A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses. Chatbots can be integrated into various platforms, including messaging programs, websites, and mobile applications, to provide immediate responses to user queries, automate tedious processes, and increase user engagement.
A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses. Chatbots can be integrated into various platforms, including messaging programs, websites, and mobile applications, to provide immediate responses to user queries, automate tedious processes, and increase user engagement.
How to build an AI-powered chatbot.pdfJamieDornan2
A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses.
With the advent of voice-activated products and platforms, more news companies are dipping their toes in voice and conversational bots. For designers, this raises the question—how do you approach design when it’s invisible? In her session, senior product designer Sanette Tanaka will go over how her team at Vox Media designed an Amazon Echo bot, never having worked with voice interfaces prior. She will walk you through the steps she followed to adapt her design process for voice, while also sharing best practices in voice design.
Definition and Purpose
In this technologically advanced era, where artificial intelligence (AI) is rapidly transforming various aspects of our lives, chat bots have emerged as a prominent application in the realm of AI conversations. Chat bots are computer programs specifically designed to simulate human conversation through text or voice interactions, providing a seamless and automated communication experience.
User Experience Design (UXD) Presentation Matt Artz
User experience design (UX, UXD, UED or XD) is the process of enhancing user satisfaction with a product by improving the usability, accessibility, and pleasure provided in the interaction with the product. User experience design encompasses traditional human-computer interaction (HCI) design, and extends it by addressing all aspects of a product or service as perceived by users.
User experience design includes elements of interaction design, visual design, information architecture, user research, and other disciplines, and is concerned with all facts of the overall experience delivered to users. Following is a short analysis of its constituent parts.
User experience design incorporates most or all of the above disciplines to positively impact the overall experience a person has with a particular interactive system and its provider. User experience design most frequently defines a sequence of interactions between a user (individual person) and a system, virtual or physical, designed to meet or support user needs and goals, primarily, while also satisfying systems requirements and organizational objectives.
Typical outputs include:
- Persona (an archetypal user for whom the product or service is being designed)
- Wireframes (screen blueprints or storyboards)
- Prototypes (for interactive or in-the-mind simulation)
- Written specifications (describing the behavior or design), e.g. use cases
- Site audit (usability study of existing assets)
- User-Flow diagrams and navigation maps
- User stories or scenarios
- Sitemaps and content inventory
- High-fidelity visual mockups (precise visual layout and design of the expected product or interface)
The following details the responsibilities a user experience designer may have at each phase of a project:
At the beginning, when the project is more conceptual:
- Ethnographic research
- Surveying
- Customer feedback and testing
- Focus group administration
- Non-directed interview
- Contextual Interview
- Mental modeling
- Flow charts
- Mood boards
- Card sorting
- Competitive analysis
- Contextual Inquiry
While the project is underway:
- Wireframing
- Heuristic analysis
- Expert evaluation
- Pluralistic walkthrough
- Personas
- Scenario
- Prototypes
- System mapping
- Experience mapping
- User testing/usability testing
- After the project has launched:
User testing/usability testing
- A/B testing
- Additional wireframing as a result of test results and fine-tuning
Source: Wikipedia
UX STRAT Online 2021 Presentation by Rina Tambo JensenUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Incorporate Mixed Methods Research"
Rina Tambo Jensen
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
UX STRAT Online 2021 Presentation by Carolyn Chang and Christine Liao of Link...UX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Human-Centered AI Experiences at LinkedIn"
Carolyn Chang
LinkedIn: Principal User Experience Researcher
Christine Liao
LinkedIn: Product Design Lead
UX STRAT Online 2021 Presentation by Dr. Jofish Kaye, AnthemUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategy & Organization for AI & UX in Healthcare"
Dr. Jofish Kaye
Anthem: Senior Director of Interaction Design & AI
UX STRAT Online 2021 Presentation by Carol Smith, Carnegie Mellon UniversityUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Mixed Methods in UX Research in the Fields of Design, Data, and AI"
Carol Smith
Carnegie Mellon: Sr. Research Scientist
UX STRAT Online 2021 Presentation by Paul-Jervis Heath, Modern HumanUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Finding a Compelling Value Proposition for Emerging Technologies"
Paul-Jervis Heath
Modern Human: Chief Creative Officer & Founding Partner
UX STRAT Online 2021 Presentation by Jos-Marien Jansen, PhilipsUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Mixed Methods in UX Research in the Fields of Design, Data, and AI"
Jos-Marien Jansen
Philips: Sr. Design Researcher
UX STRAT Online 2021 Presentation by Adilakshmi Veerubhotla, IBMUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Design Tools to Get the Most from AI"
Adilakshmi Veerubhotla
IBM: UX Architect
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Uncertain Times as Drivers of Innovation"
Remko Vermeulen
Koa Health: VP of Product
UX STRAT Online 2021 Presentation by Maryna Razakhatskaya, ConsultantUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Design Framework for Spatial Immersive Experiences"
Maryna Razakhatskaya
Consultant: Creative Technologist
UX STRAT Online 2021 Presentation by Sander Bogers, PhilipsUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Meaningful Human-AI Interactions"
Sander Bogers
Philips: Data-Enabled Design Consultant
UX STRAT Online 2021 Presentation by Veena Sonwalkar, frogUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Crowdsourcing & Outsourcing Research During the Pandemic
Veena Sonwalkar
frog: Assoc. Design Director
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategic Design Methods for Business Impact"
Angel Brown
Digitas Health: Group Director Experience Strategy
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Top 5 Indian Style Modular Kitchen DesignsFinzo Kitchens
Get the perfect modular kitchen in Gurgaon at Finzo! We offer high-quality, custom-designed kitchens at the best prices. Wardrobes and home & office furniture are also available. Free consultation! Best Quality Luxury Modular kitchen in Gurgaon available at best price. All types of Modular Kitchens are available U Shaped Modular kitchens, L Shaped Modular Kitchen, G Shaped Modular Kitchens, Inline Modular Kitchens and Italian Modular Kitchen.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
9. Conversational UX (CUX)
- a modality of interaction that’s based on natural language. When interacting with each
other, human beings use conversation to communicate ideas, concepts, data, and emotional
information. CUX allows us to interact with our devices, apps, and digital services the way we
communicate with each other, using phrasing and syntax via voice and text or chat that
come naturally.
Reference: Microsoft CUX Guide
11. Context dependent
- Conversational UX is very context dependent, for example:
Voice-only Hybrid Chat-only
Single-user Multi-user
Private Public
Quiet Noisy
Pleasenote that this is an example.These factors are no strict determinants.
13. Character Design
Dave
How do I look?
Just like a mobile app
your assistant icon is
really important.
What’s my name?
Think about your name and
how it reflects your brand
and the type of assistant
you are designing.
How should I sound?
Tone of voice is the primary
way you will inject your
brand into an assistant.
When should I ask for help?
No matter how smart your
assistant is, there will be
cases where you still need to
let a human take control of
the conversation.
14. Conversation Design
- Dialogs are for bots, like screens are for apps. They separate concerns and organize flows in
a similar way.
Home page
Sub page Search feature
Traditional application
Root dialog
Sub dialog Search dialog
Bot
15. Understanding intents
- You can think of user intent as the reason why a person is interacting with your conversational experience.
Identifying the true intent ensures your users are matched with the most accurate content to help them
complete their goal.
User query:
“The jeans I bought last week are too big.
Can I get them one size smaller?”
Intent: exchange an item for a different size
Reference: Microsoft CUX Guide
16. Disambiguating intents
- Disambiguation is the process of narrowing down a user intent by asking clarifying questions, or in some cases
presenting options to choose from, to get a better understanding of the true intent and direct to the correct content.
Ask more questions to narrow
down the intent
Provide options to reduce the
need to ask multiple questions
Ask targeted questions that inform the
user of what information is necessary
to fully understand their intent.
Reference: Microsoft CUX Guide
18. Why this toolkit?
- Enable people who are new to Conversational UX to design bots, virtual agents and digital assistants
Tone of voice
The primary way to inject your brand in the bot
Saying hello
First impressions matter
Rich user controls
Buttons, carousels, forms etcetera
Avatar
The visual representation of your brand
The “stubborn & clueless” bot
Help, cancel and limit retry options
Ask for help
Even the most intelligent bots need human intervention
21. Attendees of
UX STRAT Online
Can quickly pointattendees
to preferred talks
Maintenancebased on
eventcadence
Personal data should
not be recorded
Text-only bot for UX
STRAT Online
website
Practical eventinfo –
refer to pages
Maximumof three
errors
English (US)
Can give customized
information & send calender
invites
UX STRAT 2021 01
28. Do the talks have
live closed
captions?
Will therebe live
closed captions?
Yes, please
UX STRAT 2021 01
Sorry, I do not
understand your
question?
Could you repeat?
Hmm I think I’mnot
smartenough to
answer this question
Would you like me to
forward you to my
human colleague?
In 2016 Tay was launched on Twitter by Microsoft as an AI bot, within 24 hrs taken offline
Microsoft’s intent: Tay, the creation of Microsoft's Technology and Research and Bing teams, was an experiment aimed at learning through conversations. She was targeted at American 18 to 24-year olds--primary social media users, according to Microsoft--and "designed to engage and entertain people where they connect with each other online through casual and playful conversation.“ Tay was designed to learn from interactions it had with real people in Twitter. Seizing an opportunity, some users decided to feed it racist, offensive information.
And in less than 24 hours after her arrival on Twitter, Tay gained more than 50,000 followers, and produced nearly 100,000 tweets. The problem? She started mimicking her followers.
According to Microsoft, Tay is "as much a social and cultural experiment, as it is technical." But instead of shouldering the blame for Tay's unraveling, Microsoft targeted the users: "we became aware of a coordinated effort by some users to abuse Tay's commenting skills to have Tay respond in inappropriate ways.“
"Any AI system learning from bad examples could end up socially inappropriate," Yampolskiy said, "like a human raised by wolves.“
The failure of Tay, she believes, is inevitable, and will help produce insight that can improve the AI system.
Incorporated in our products (surface laptops, hololens, M365)
Similar to Siri, Alexa, Google Assistant
Back-end > offer as a B2B product
Make use of Cognitive Services (includes LUIS – Language Understanding Information System)
BMW, together with Microsoft, is looking to make future conversations with the Bavarian automaker’s Intelligent Personal Assistant even more personalized, not to mention more natural-sounding and “multi-modal”.
BMW customers could for example make an appointment at their preferred BMW dealership, simply by talking with the personal assistant – a conversation that might start with a reminder that service is due, and finish with the system arranging the appointment. Users could also manage their personal e-mails and calendar appointments the same way while on the move.
If the user isn’t matched with the correct intent, they may receive wrong or misleading information, causing frustration and the potential loss of trust in your brand.
If the user isn’t matched with the correct intent, they may receive wrong or misleading information, causing frustration and the potential loss of trust in your brand.
If the user isn’t matched with the correct intent, they may receive wrong or misleading information, causing frustration and the potential loss of trust in your brand.
If the user isn’t matched with the correct intent, they may receive wrong or misleading information, causing frustration and the potential loss of trust in your brand.
If the user isn’t matched with the correct intent, they may receive wrong or misleading information, causing frustration and the potential loss of trust in your brand.