UXPA Boston 2015 | Discussion Guides PresentationMotivate Design
Discussion guides are universal research artifacts and often informed by a diverse range of stakeholders (from researchers to clients). With that many cooks in the kitchen, things are bound to get messy. This presentation introduces a reflection tool that allows researcher to define their rationale for what stays and goes in a discussion guide and to help shape the appropriate research methodology to get you where you need to go.
Motivate Design has effectively used this tool to align stakeholders on the most meaningful discussion points for research; what was in scope and what needed to be considered for future research. This tool will empower you to guide research initiatives toward the right direction.
UXPA Boston 2015
UX STRAT Online 2020: Victoria Sosik, VerizonUX STRAT
Demand for UX insights is higher than ever--as UX Researchers, we’ve become “victims of our own success.” While a cause for celebration, with it comes challenges managing bandwidth, prioritizing work, and being viewed as a bottleneck in the design process. For this reason, we began exploring a program to democratize Design Research at Verizon. In this talk, I’ll walk through our approach, our decisions around which types of research to democratize, and how we’re striking the balance between democratization and control. I’ll also reflect back on our early experiences with the program and where we plan to go in the future.
UXPA Boston 2015 | Discussion Guides PresentationMotivate Design
Discussion guides are universal research artifacts and often informed by a diverse range of stakeholders (from researchers to clients). With that many cooks in the kitchen, things are bound to get messy. This presentation introduces a reflection tool that allows researcher to define their rationale for what stays and goes in a discussion guide and to help shape the appropriate research methodology to get you where you need to go.
Motivate Design has effectively used this tool to align stakeholders on the most meaningful discussion points for research; what was in scope and what needed to be considered for future research. This tool will empower you to guide research initiatives toward the right direction.
UXPA Boston 2015
UX STRAT Online 2020: Victoria Sosik, VerizonUX STRAT
Demand for UX insights is higher than ever--as UX Researchers, we’ve become “victims of our own success.” While a cause for celebration, with it comes challenges managing bandwidth, prioritizing work, and being viewed as a bottleneck in the design process. For this reason, we began exploring a program to democratize Design Research at Verizon. In this talk, I’ll walk through our approach, our decisions around which types of research to democratize, and how we’re striking the balance between democratization and control. I’ll also reflect back on our early experiences with the program and where we plan to go in the future.
The current COVID-19 climate has affected UX research in many ways, including changes to process, methods, and tools. As a field, we've had to adapt to doing fully remote collaboration and research.
In this talk, I will be walking through why now is a great time to conduct strategic research, how research has changed because of COVID, and best practices for conducting remote strategic research during this time.
I hope you will walk away from this talk feeling empowered to continue on your innovation journey!
UX STRAT Online 2021 Presentation by Rina Tambo JensenUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Incorporate Mixed Methods Research"
Rina Tambo Jensen
Strategic research is the fuel for data-driven decision-making at all levels throughout a company. Especially amidst uncertain times, this type of research can help leaders unlock new opportunities and de-risk long-term goals. In this talk, we will cover my journey from being an embedded User Researcher to leading a centralized Strategic Research team that uncovers new product opportunities, changes how leaders think about our listeners, and influences how our engineering systems work. I’ll discuss the 3 superpowers that have enabled my team to help leadership make data-driven decisions to fuel long term strategies: 1) Deeply understanding leadership’s biggest and riskiest questions to be able to identify the right problems to tackle 2) Mixing research methods and insights disciplines to yield comprehensive answers to these big questions. 3) Identifying both the product and business implications of your insights to create a wider impact across the organizations. And demonstrate how this work can create a virtuous cycle in which the more of this work you do, the more your leaders will crave it.
Learner Engagement is back in focus. With the majority of the global corporate workforce still #workingfromhome, several recent surveys indicate that #learnerengagement will be one of the top points to address for corporate L&D team.
While we all agree that Motivation and Practice are the two pillars of Learning Engagement, Learning at the Time of Need and Feedback are two factors that we can ill afford to ignore. Learning engagement also depends largely on the organizational culture, and the transition of L&D from an order taker to playing an active role by being a consultant/advisor is crucial for today's learning endeavors to be successful. Also, the active contribution of line managers and other similar stakeholders in the creation and curation of learning content is also essential.
It is with the aim to discuss and emphasize these factors that we present you with the top 20 quotes from the insightful conversations that Amit Garg - CEO of Upside Learning Solutions, who moderated the podcasts had with learning experts and features:
Dhiren Doshi
Kirk Donaghey
Keith Keating
Guy W Wallace
Phil Reddall
Jennifer Tsang, PCC
Toby Harris
Stefaan van Hooydonk 范汇东
Vince Han
Julie Dirksen
This is a thought piece and call to action for product managers in the software industry. Leverages principles from Lean Startup, Agile, and other modern software methods.
Presented by: Brian Utesch, Annette Tassone, Jon Temple and Stephen Woodburn. Businesses strive to monetize the relationship between user sentiment and success outcomes including user adoption, user retention, and revenue. Customer satisfaction is embraced as a top predictor of success. There are of course many ways that satisfaction can be measured. We will review several methods of measuring user satisfaction, including simple Likert scale measures of overall satisfaction, the System Usability Scale (SUS), UMUX-Lite and the popular Net Promoter Scale (NPS). Not all of these measures are created equally or even measure the same sentiment. We’ll further compare the advantages and disadvantages of each measure, best practices around the use of each, and original research we’ve conducted that informs our recommended best practices.
Communicating the ROI of UX from The Enterprise to The Streets (JD Buckley at...Rosenfeld Media
JD Buckley: "Communicating the ROI of UX from The Enterprise to The Streets"
Enterprise UX 2018 • June 14-15, 2018 • San Francisco, CA, USA
http://enterpriseux.net
Pulse Surveys // What, When, How and Why?Qualtrics
Pulse surveys are an increasingly popular mechanism for collecting employee insights. However, there is still much confusion about what pulse surveys actually are, when and how often they should be run, how they should be constructed and delivered and why they have so much potential within organizations. In this session, Qualtrics' principal consultant, Sarah Marrs, will provide practical answers to these questions to help guide organizations in running effective pulse surveys.
Everything You Need to Know About Strategy Deployment (Lean Methods)KaiNexus
A webinar hosted by KaiNexus and presented by Mark Graban.
In this webinar, you will learn:
How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus
The iterative PDSA-based cycles of this management approach
Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews
How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
UX STRAT USA 2019: Richard Baker, GE TransportationUX STRAT
Many engineering-focused enterprises have become solution driven—it's in the very nature of their work. Oftentimes it can be tricky to convince your stakeholders to use valuable time and resources on user experience.
Over the past two years, the innovation and design teams at GE Transportation have been refining their processes to enable engineering-heavy teams to capitalize on long-term strategy and short-term design-led execution through four key principles:
Simplify the complex
Work in bite-size chunks to make things manageable
Built-in exit ramps to ensure relevancy and quality
Work in full transparency
In this presentation, Richard will walk through how user-centric design was scaled in an engineer-led enterprise of thousands mechanical, electrical, and computer engineers.
Recently I worked on a turnaround project that needed some additional project management discipline and rigor. This presentation covers guidance and tips provided to other Project Managers.
Health Coaching Motivational Interviewing Proficiency Assessmentmkgreco
Overview and validation study of the Health Coaching Performance (HCPA) assessment and reporting tool and system for benchmarking the proficiency of health care professionals in motivational interviewing and evidence-based health coaching.
The team leader is the main link between the organization’s goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good team leaders are key to the success of any organization.
Many everyday decisions required within this role affect the revenue, productivity, service levels as well as attitudes and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a team leader would require years of training. However, most team leaders have had little or no training in the required skills.More often than not, today’s teams leaders are men and women who have been promoted from being a superworker to being a team leader. However with the development of some key skills, the superworker can successfully transition into a super team leader!
Learn how to :
Understand the roles and function of a successful team leader
Maximize their power of influence to build a cohesive and productive team
Create clear results-focused action plans
Manage their time to ensure deadlines are met and projects are brought to a successful completion
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
The current COVID-19 climate has affected UX research in many ways, including changes to process, methods, and tools. As a field, we've had to adapt to doing fully remote collaboration and research.
In this talk, I will be walking through why now is a great time to conduct strategic research, how research has changed because of COVID, and best practices for conducting remote strategic research during this time.
I hope you will walk away from this talk feeling empowered to continue on your innovation journey!
UX STRAT Online 2021 Presentation by Rina Tambo JensenUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Incorporate Mixed Methods Research"
Rina Tambo Jensen
Strategic research is the fuel for data-driven decision-making at all levels throughout a company. Especially amidst uncertain times, this type of research can help leaders unlock new opportunities and de-risk long-term goals. In this talk, we will cover my journey from being an embedded User Researcher to leading a centralized Strategic Research team that uncovers new product opportunities, changes how leaders think about our listeners, and influences how our engineering systems work. I’ll discuss the 3 superpowers that have enabled my team to help leadership make data-driven decisions to fuel long term strategies: 1) Deeply understanding leadership’s biggest and riskiest questions to be able to identify the right problems to tackle 2) Mixing research methods and insights disciplines to yield comprehensive answers to these big questions. 3) Identifying both the product and business implications of your insights to create a wider impact across the organizations. And demonstrate how this work can create a virtuous cycle in which the more of this work you do, the more your leaders will crave it.
Learner Engagement is back in focus. With the majority of the global corporate workforce still #workingfromhome, several recent surveys indicate that #learnerengagement will be one of the top points to address for corporate L&D team.
While we all agree that Motivation and Practice are the two pillars of Learning Engagement, Learning at the Time of Need and Feedback are two factors that we can ill afford to ignore. Learning engagement also depends largely on the organizational culture, and the transition of L&D from an order taker to playing an active role by being a consultant/advisor is crucial for today's learning endeavors to be successful. Also, the active contribution of line managers and other similar stakeholders in the creation and curation of learning content is also essential.
It is with the aim to discuss and emphasize these factors that we present you with the top 20 quotes from the insightful conversations that Amit Garg - CEO of Upside Learning Solutions, who moderated the podcasts had with learning experts and features:
Dhiren Doshi
Kirk Donaghey
Keith Keating
Guy W Wallace
Phil Reddall
Jennifer Tsang, PCC
Toby Harris
Stefaan van Hooydonk 范汇东
Vince Han
Julie Dirksen
This is a thought piece and call to action for product managers in the software industry. Leverages principles from Lean Startup, Agile, and other modern software methods.
Presented by: Brian Utesch, Annette Tassone, Jon Temple and Stephen Woodburn. Businesses strive to monetize the relationship between user sentiment and success outcomes including user adoption, user retention, and revenue. Customer satisfaction is embraced as a top predictor of success. There are of course many ways that satisfaction can be measured. We will review several methods of measuring user satisfaction, including simple Likert scale measures of overall satisfaction, the System Usability Scale (SUS), UMUX-Lite and the popular Net Promoter Scale (NPS). Not all of these measures are created equally or even measure the same sentiment. We’ll further compare the advantages and disadvantages of each measure, best practices around the use of each, and original research we’ve conducted that informs our recommended best practices.
Communicating the ROI of UX from The Enterprise to The Streets (JD Buckley at...Rosenfeld Media
JD Buckley: "Communicating the ROI of UX from The Enterprise to The Streets"
Enterprise UX 2018 • June 14-15, 2018 • San Francisco, CA, USA
http://enterpriseux.net
Pulse Surveys // What, When, How and Why?Qualtrics
Pulse surveys are an increasingly popular mechanism for collecting employee insights. However, there is still much confusion about what pulse surveys actually are, when and how often they should be run, how they should be constructed and delivered and why they have so much potential within organizations. In this session, Qualtrics' principal consultant, Sarah Marrs, will provide practical answers to these questions to help guide organizations in running effective pulse surveys.
Everything You Need to Know About Strategy Deployment (Lean Methods)KaiNexus
A webinar hosted by KaiNexus and presented by Mark Graban.
In this webinar, you will learn:
How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus
The iterative PDSA-based cycles of this management approach
Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews
How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
UX STRAT USA 2019: Richard Baker, GE TransportationUX STRAT
Many engineering-focused enterprises have become solution driven—it's in the very nature of their work. Oftentimes it can be tricky to convince your stakeholders to use valuable time and resources on user experience.
Over the past two years, the innovation and design teams at GE Transportation have been refining their processes to enable engineering-heavy teams to capitalize on long-term strategy and short-term design-led execution through four key principles:
Simplify the complex
Work in bite-size chunks to make things manageable
Built-in exit ramps to ensure relevancy and quality
Work in full transparency
In this presentation, Richard will walk through how user-centric design was scaled in an engineer-led enterprise of thousands mechanical, electrical, and computer engineers.
Recently I worked on a turnaround project that needed some additional project management discipline and rigor. This presentation covers guidance and tips provided to other Project Managers.
Health Coaching Motivational Interviewing Proficiency Assessmentmkgreco
Overview and validation study of the Health Coaching Performance (HCPA) assessment and reporting tool and system for benchmarking the proficiency of health care professionals in motivational interviewing and evidence-based health coaching.
The team leader is the main link between the organization’s goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good team leaders are key to the success of any organization.
Many everyday decisions required within this role affect the revenue, productivity, service levels as well as attitudes and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a team leader would require years of training. However, most team leaders have had little or no training in the required skills.More often than not, today’s teams leaders are men and women who have been promoted from being a superworker to being a team leader. However with the development of some key skills, the superworker can successfully transition into a super team leader!
Learn how to :
Understand the roles and function of a successful team leader
Maximize their power of influence to build a cohesive and productive team
Create clear results-focused action plans
Manage their time to ensure deadlines are met and projects are brought to a successful completion
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
After The Employee Engagement Survey: Now What? Best Practices in Communicati...Stephen Shinnan
The results are in. The presentation to the leadership team went well, and all eyes turn to you as the CEO utters those famous words: So, what are the next steps? You’ve been anticipating that, and have loads of questions:
How should we cascade the results to managers and staff? Is there are a right way and a wrong way? What are the best practices?
How do we go about action planning?
What should we focus on?
How do I deal with groups that don’t want to follow the organizational approach, i.e. they want to do their own thing?
How do I satisfy the people who don’t accept the organization’s results and think their group is different?
Join Norm Baillie-David, SVP Consulting, as he draws from numerous case studies and success stories to provide best practices in how to proceed after the survey to ensure that your survey investment is maximized and that you do the right things right to improve employee engagement in your organization.
Another talk I gave in Dakar in my "Back to Basics" series. We discuss what are the challenges when growing the technical teams in an agency context. I also included a practical example for a quickly-growing startup.
Feel free to send any questions to thomas@sarlandie.net!
This program teaches managers how to convert their conversation into coaching conversation. Imbed it in their day to day conversation with teams to ensure high performance, ownership and engagement amongst the team.
This program focuses on What, Why and How of Coaching. Easy to learn, understand and apply.
One On Ones are part of your essential management practice. One on ones are unsexy routine but it's the routine of your management practice that produces results. One on ones done right will change your life and put you on the path to management Nirvana. But of course the question is what do you actually do in a One on One meeting? There are 4 sections to a good one on one meeting agenda. They are 1. The Employees Agenda, 2. The Manager's Agenda, 3. Deliverables for the week ahead and 4. Growth.
Empowering Innovation & Creative Thinking in Remote & Hybrid Teams Through Pr...Bloomerang
https://bloomerang.co/webinars-events/
In this 60 minute webinar, you will learn how you can adjust your professional development programs to ignite innovation and creative thinking in your remote and hybrid teams.
You will walk away with a toolkit of actionable steps to implement today to:
-- break down communication silos
-- eliminate bottlenecks
-- spot employee burnout
-- and keep your team engaged to deliver innovative ways to keep your business moving forward.
This webinar will be recorded for future viewing. If you can't make it, go ahead and register anyway. You'll receive the recording a little later.
UX STRAT Online 2021 Presentation by Sudha JamtheUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"AIX: Framework for Designing Human-Centric AI"
Sudha Jamthe
Stanford University: Artificial Intelligence Instructor
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
UX STRAT Online 2021 Presentation by Gideon Simons, ZinierUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Progressive Design with AI"
Gideon Simons
Zinier: Senior Director of Product Design & User Research
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
UX STRAT Online 2021 Presentation by Carolyn Chang and Christine Liao of Link...UX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Human-Centered AI Experiences at LinkedIn"
Carolyn Chang
LinkedIn: Principal User Experience Researcher
Christine Liao
LinkedIn: Product Design Lead
UX STRAT Online 2021 Presentation by Dr. Jofish Kaye, AnthemUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategy & Organization for AI & UX in Healthcare"
Dr. Jofish Kaye
Anthem: Senior Director of Interaction Design & AI
UX STRAT Online 2021 Presentation by Carol Smith, Carnegie Mellon UniversityUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Mixed Methods in UX Research in the Fields of Design, Data, and AI"
Carol Smith
Carnegie Mellon: Sr. Research Scientist
UX STRAT Online 2021 Presentation by Dr. Hsien-Hui Tang and Michael T LaiUX STRAT
"Shifting the Value of Experience: From Design to Strategy"
Dr. Hsien-Hui Tang
Tang UX Consultancy: Experience Strategy Expert
Michael T Lai
X Thinking University: Dean
UX STRAT Online 2021 Presentation by Paul-Jervis Heath, Modern HumanUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Finding a Compelling Value Proposition for Emerging Technologies"
Paul-Jervis Heath
Modern Human: Chief Creative Officer & Founding Partner
UX STRAT Online 2021 Presentation by Jos-Marien Jansen, PhilipsUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Mixed Methods in UX Research in the Fields of Design, Data, and AI"
Jos-Marien Jansen
Philips: Sr. Design Researcher
UX STRAT Online 2021 Presentation by Adilakshmi Veerubhotla, IBMUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Design Tools to Get the Most from AI"
Adilakshmi Veerubhotla
IBM: UX Architect
UX STRAT Online 2021 Presentation by Nur Karadeniz, Publicis SapientUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Systemic Transformation"
Nur Karadeniz
Publicis Sapient: Group Director - Industry Head of Experience
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Uncertain Times as Drivers of Innovation"
Remko Vermeulen
Koa Health: VP of Product
UX STRAT Online 2021 Presentation by Maryna Razakhatskaya, ConsultantUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Design Framework for Spatial Immersive Experiences"
Maryna Razakhatskaya
Consultant: Creative Technologist
UX STRAT Online 2021 Presentation by Josephine Scholtes, MicrosoftUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Conversational AI at Microsoft: A Design Toolkit"
Josephine Scholtes
Microsoft: User Experience Consultant
UX STRAT Online 2021 Presentation by Sander Bogers, PhilipsUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Meaningful Human-AI Interactions"
Sander Bogers
Philips: Data-Enabled Design Consultant
UX STRAT Online 2021 Presentation by Veena Sonwalkar, frogUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Crowdsourcing & Outsourcing Research During the Pandemic
Veena Sonwalkar
frog: Assoc. Design Director
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategic Design Methods for Business Impact"
Angel Brown
Digitas Health: Group Director Experience Strategy
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
8. HUMAN HOME
PROGRESS
How we worked together
As a great team
NOW
mes to me ?
to be solved
TOMORROW
lts did we have
as a family
2021 - FREDY PASCAL
HX RESEARCH SPRINT
PRESENTATION
Q&A
Wellbeing @ Work - Case study
9. Company Employees
sent a low ESS
(Employee
Satisfaction Score)
Due to
WORK OVERLOAD
1
A digital platform
has already be
taken into account
as a solution
…
As a Hypothesis
———
Business needs to
have quick answers
3
Some people leaved
the group in order to
take back her lifes
and live again better
than before..
Burnout was a key
consequences of
their work overload
KEY OUTCOME
Improve the
wellbeing @ work to
Retain employees
and increase the
feeling of being
listen if some
troubles appears
2 4
10. Company Employees sent a low Satisfaction Score
due to WORK OVERLOAD
1
KEY OUTCOME
Improve the wellbeing @ work to retain employees and
increase the feeling of being listen if some troubles appears
4
DEEP DIVE ON
PROBLEM &
OUTCOME
ESS
2/10
40%
NOT
SATISFIED
People share`
in anonymous
way (Fear to
feel judged)
JUDGEMENT FEELING
REDUCE
INCREASE
FEELING OF BEING LISTEND
TIME
LEVEL
HIGH
LOW
11. HUMAN HOME
PROGRESS
How we worked together
As a great team
NOW
mes to me ?
to be solved
TOMORROW
lts did we have
as a family
2021 - FREDY PASCAL
HX RESEARCH SPRINT
PRESENTATION
Q&A
Wellbeing @ Work - Case study
12. SOLO « USER » &
NOT TRANSPARENT
RESEARCH WITH
DISCONNECTION
BETWEEN BUSINESS
& RESEARCH
OUTCOMES
1
NO COLLABORATIVE
APPROACH WITH
INVOLVED
STAKEHOLDERS
WHO KNOW
NOTHING UNTIL THE
END
3
WASTE OF TIME AND
MONTHS TO HAVE
FIRST INSIGHTS
DUE TO HIGH EFFORT
TO CODE DATA
RELIED TO ONLY ONE
PERSON
STRESSFUL WORK
ENVIRONMENT DUE
TO WORK OVERLOAD
AND HIERARCHYCAL
PRESSION…
BIGGER SCOPE
WITHOUT VALUE
2 4
13. CO-RESEARCH WITH
HR TEAM INVOLVED
IN THE MISSION TO
SET-UP AND FOLLOW
SAME OUTCOMES
Full Immersion Into The Life
Of A Researcher
(Note Taking, & Interviews)
Reduce Time To Get First
Insights And Act Now
1
CO-CREATION AND
CONTINUOUS
IMPROVE THE
APPROACH DRIVEN
BY DOING TOGETHER
3
2 WEEKS / SPRINT
TO RESEARCH -
DEFINE - ANALYSE &
IDEATE ON YOUR
STRATEGY
HAVE FUN WITH
YOUR TEAM: DANCE,
PLAY GAME.
START SMALL AND
SCALE UP
2 4
Stop Think To Do…Doing
And Do It Well As A Team
Continuously
Be Human And Friendly,
Humble Is The Key Word
14. THE HUMAN EXPERIENCE
RESEARCH SPRINT IS A LEAN
HUMAN CO-RESEARCH
FRAMEWORK TO FIND
OPPORTUNITIES TO IMPROVE
YOUR USERS/CUSTOMERS
EXPERIENCES, DEVELOP YOUR
STRATEGY AND CREATE
INNOVATION
CREATE YOUR MVR
LEADING TO
MINIMUM
VALUABLE
RESEARCH
SHORT-MID TERM STRATEGY
1. Start With An Exploratory Approach With Interviews
Based On Finding Habits, Behaviors, Needs And Pain
Points For A Specific Problem (Discovery Phase)
2. Co-Research With A Dedicated Team To Work In Agile
And Lean Ux Methodology From Hypothesis Generation
To Analyse And Define The Problem And Don’t Waste
Time With Big Research Scope
3. Finish With An Ideation Design Phase To Structure
Your Strategy And Work On Processes, Services,
Products And Much More…
HX RESEARCH SPRINT
WHAT IS THE HX RESEARCH SPRINT
15. DESIGN
CHALLENGE
QUESTION
IDEA 1
IDEA 2
IDEA 3
STRATEGIC OPPORTUNITIES : GHEM
The General Human Empathy Map
*Solution Agnostic Research
ANALYSIS & IDEATION FOR EXPERIMENTATION
SCOPE DEFINITION + ASSUMPTIONS
Sprint 1 Sprint 2
HOW THE MARKET ANSWERS TO OUR TARGET UNDERSERVED NEEDS ?
HOW DO WE ANSWERS NOW TO OUR TARGET NEEDS ?
HX RESEARCH SPRINT
PROCESS - THE ATOMIC BUBBLES
SEARCH & DEFINE THE PROBLEM ANALYSE & IDEATE ON THE STRATEGY
BUSINESS
OUTCOME
MAIN
JTBD
SCOPE
TARGET
GENERATIVE
& DISCOVERY
RESEARCH*
DATA
CODING
GHEM - TOPIC B/SUB JOB
UNDERSERVED
NEEDS
ACTIVITIES
& BEHAVIORS
THOUGHS
& QUESTIONS
PAIN
POINTS
EVENT INSIGHT
STORIES
GHEM - TOPIC A/SUB JOB
UNDERSERVED
NEEDS
ACTIVITIES
& BEHAVIORS
THOUGHS
& QUESTIONS
PAIN
POINTS
EVENT INSIGHT
STORIES
GHEMs
PRIORITY
16. CONTEXT
BUSINESS PROBLEM TARGET GROUP TARGET GROUP PROBLEMS
BUSINESS OUTCOME / GOAL TARGET GROUP MAIN JOB
KPIs RESEARCH EXPECTATION
TARGET GROUP MOTIVATIONS
EXISTING ELEMENTS
What is the business’ main problem ?
What is the current situation and why we
have to improve it ?
Who are our targets ?
What is their situation ?
(LIST 3 PROFILES)
Overloaded Employee
Wellbeing @ Work - How to prevent work overload ?
Too much work to get done
No experience on the job
Workload management issue
Deliver better & faster to
achieve their annual OKRs
Be productive & efficient
2021 Study
NPS / ESS
Verbatim from NPS
Quanti research 2020
Plan my workload
Verify my workload
Talk with manager
Be listened actively
Avoid to be judged
Increase of burnout cases
increase in resignations
Low satisfaction (40%)
Maximize employee retention
Improve the ESS Score
# of new problems
Short term
Strategy creation
Engage new employee
Increase sharing mindset
HR
Manager
What do we suppose to be the main
problem of our target?
What struggle them ?
Do we have old research file, NPS
or other type of document to
support the project ?
What is the engine that push our target to
achieve the outcome ?
What are internal and external motivations ?
Why they want a new situation ?
What job to be done they want to achieve ?
What is the main outcome ?
What is the business main goal ?
What is the future state of the business ?
What is the value that you want to push ?
What product outcome we want to achieve ?
How we can measure the performance of our research ? What do you want at the end ?
BUSINESS
OUTCOME
MAIN
JTBD
SCOPE
TARGET
GENERATIVE
& DISCOVERY
RESEARCH*
DATA
CODING
17. WHAT THEY NEED
DESIRED OUTCOMES
WHAT BOTHER THEM
FEARS / FRUSTRATIONS / OBSTACLES
WHAT THEY THINK
QUESTIONS & CONCERNS
WHAT THEY DO
HABITS / BEHAVIOURS
TOPIC :
Overload Employee
Daily Communication
No answer from the manager
Urgent tasks to done quickly
Without context
The daily meeting becomes a
Top down speak by the manager
Avoid to be judge about my
workload management
Increase sharing moment
Maximize feeling of protection
Increase planning visibility
How can I reduce my workload ?
What consequences if I talk
with my manager ?
What if I say no ?
Top down decisions
Finish late with colleagues ⏰
Send mail to the manager
Daily meeting
Receive new tasks
Verify work backlog
Talk to my manager
Communication
GHEM - TOPIC A/SUB JOB
UNDERSERVED
NEEDS
ACTIVITIES
& BEHAVIORS
THOUGHS
& QUESTIONS
PAIN
POINTS
18. TOPIC:
Overload Employee
SITUATION When…moment…
I see/heard/think… - action from 3rd
So I…
in order to…
but…
and I’m feeling
EVENT
REACTION
OUTCOME
ISSUE
EMOTIONS
SITUATION When I’m overloaded of work
I receive new tasks from my manager
So, I share my projects backlog
Trying to increase planning visibility
But my manager thinks that I’m wrong
about the time allocation and adds the task
and I’m feeling not listened and
In panic to never get the job done
EVENT
REACTION
OUTCOME
ISSUE
EMOTIONS
SITUATION When…moment…
I see/heard/think… - action from 3rd
So I…
in order to…
but…
and I’m feeling
EVENT
REACTION
OUTCOME
ISSUE
EMOTIONS
KEY EVENT 1 KEY EVENT 2 (Case Study) KEY EVENT 3
Communication
GHEM - TOPIC A/SUB JOB
UNDERSERVED
NEEDS
ACTIVITIES
& BEHAVIORS
THOUGHS
& QUESTIONS
PAIN
POINTS
EVENT INSIGHT
STORIES
19. HUMAN HOME
PROGRESS
How we worked together
As a great team
NOW
me to me ?
to be solved
TOMORROW
lts did we have
as a family
2021 - FREDY PASCAL
HX RESEARCH SPRINT
PRESENTATION
Q&A
Wellbeing @ Work - Case study
20. HRs were trained to talk
With employees without
biases and conduct the
study in other countries
(E.g. Shangai; Princeton)
3 solutions were
delivered in Europe
and Asia in 3 months
after being tested
Little step by step strategy creation
How to talk freely with
the manager ?
How to assess frequently
the workload of a team ?
How to increase the
empathy of a manager ?
Continuous
Research
Mindset
People Were,
and still, Happy
3 Key
Opportunities
Identified
5 target people
Involved
in the ideation
Managers & Collaborators
Together with a common
Outcome…no seniority
only good vibes
Employees were
Engaged more and more
In the company life
And ESS increased
COLLABORATE
STOP
HIERARCHY
OUTCOME
ACHIEVE
COMMUNICATION
MANAGER SOFT SKILLS
WORK BACKLOG MANAGEMENT
CO-CREATE WITH PEOPLE
FLAT HIERARCHY
SOLVE PROBLEMS LEAD TO ACHIEVE BUSINESS OUTCOME
DESIGN
CHALLENGE
QUESTION
IDEA 1
IDEA 2
IDEA 3
21. THANKS
FREDY PASCAL
HX RESEARCH SPRINT
PRESENTATION
ASK
ME
ANYTHING
;-)
How create the strategy
in only 2 week ?
How to talk frequently
with people ?
How to involve
stakeholders ?
How to be sure to reach
business outcomes ?
How to prioritize
Opportunities ?
What is the difference
with the Design Sprint ?
23. MEET&GREAT
(WHO WE ARE)
HX RESEARCH SPRINT -
WHAT IS IT ? WHY ? HOW ?
SCOPE OF THE DAY &
CASE STUDY PRESENTATION
ALIGN OUTCOMES
THE RESEARCH CANVAS KICK-OFF
CREATE YOUR RESEARCH PROTOCOL
THE QUESTIONNAIRE + INTERVIEWS
STRUCTURE YOUR DATA
THE GHEM
DEFINE STRATEGIC OPPORTUNITIES
THE EVENT INSIGHT STORIES
DEVELOP YOUR STRATEGY
IDEATION MINDMAP
LET’S KICK-OFF THE « HX STRAT » WORKSHOP
INTRODUCTION
PLANNING OF THE MORNING From 9 to 12:30
Mandatory Discussion Break
At 11:00 until 11:10
1H
5 minutes
5 minutes
5 minutes
45 minutes
30 minutes
30 minutes
30 minutes
10 minutes
Take notes here ;-)
30 minutes
24. MEET&GREAT
SPEAK ABOUT YOURSELF
WHO YOU ARE ? WHAT IS YOUR FEELING TODAY ? WHAT IS YOUR KEY EXPECTATION ?
LET’S KICK-OFF THE « HX STRAT » WORKSHOP
25. SOLO « USER » &
NOT TRANSPARENT
RESEARCH WITH
DISCONNECTION
BETWEEN BUSINESS
& RESEARCH
OUTCOMES
1
NO COLLABORATIVE
APPROACH WITH
INVOLVED
STAKEHOLDERS
WHO KNOW
NOTHING UNTIL THE
END
3
WASTE OF TIME AND
MONTHS TO HAVE
FIRST INSIGHTS
DUE TO HIGH EFFORT
TO CODE DATA
RELIED TO ONLY ONE
PERSON
STRESSFUL WORK
ENVIRONMENT DUE
TO WORK OVERLOAD
AND HIERARCHYCAL
PRESSION…
BIGGER SCOPE
WITHOUT VALUE
2 4
26. CO-RESEARCH WITH
KEY PEOPLE
INVOLVED IN THE
MISSION TO SET-UP
AND FOLLOW SAME
OUTCOMES
Full Immersion Into The Life
Of A Researcher
Define Opportunities Based
On Real Human Insights
And Data Based On Facts
1
CO-CREATION AND
CONTINUOUS
IMPROVE THE
APPROACH DRIVEN
BY DOING TOGETHER
3
2 WEEKS / SPRINT
TO RESEARCH -
DEFINE - ANALYSE &
IDEATE ON YOUR
STRATEGY
HAVE FUN WITH
YOUR TEAM: DANCE,
PLAY GAME.
START SMALL AND
SCALE UP
2 4
Stop Think To Do…Doing
And Do It Well As A Team
Be Human And Friendly,
Humble Is The Key Word
27. THE HUMAN EXPERIENCE
RESEARCH SPRINT IS A LEAN
HUMAN CO-RESEARCH
FRAMEWORK TO FIND
OPPORTUNITIES TO IMPROVE
YOUR USERS/CUSTOMERS
EXPERIENCES, DEVELOP YOUR
STRATEGY AND CREATE
INNOVATION
CREATE YOUR
LEADING TO
MINIMUM
VALUABLE
RESEARCH
SHORT-MID TERM STRATEGY
1. Start With An Exploratory Approach With Interviews
Based On Finding Habits, Behaviors, Needs And Pain
Points For A Specific Problem (Discovery Phase)
2. Co-Research With A Dedicated Team To Work In Agile
And Lean Ux Methodology From Hypothesis Generation
To Analyse And Define The Problem And Don’t Waste
Time With Big Research Scope
3. Finish With An Ideation Design Phase To Structure
Your Strategy And Work On Processes, Services,
Products And Much More…
HX RESEARCH SPRINT
WHAT IS THE HX RESEARCH SPRINT
28. DESIGN
CHALLENGE
QUESTION
IDEA 1
IDEA 2
IDEA 3
STRATEGIC OPPORTUNITIES : GHEM
The General Human Empathy Map
*Solution Agnostic Research
ANALYSIS & IDEATION FOR EXPERIMENTATION
SCOPE DEFINITION + ASSUMPTIONS
Sprint 1 Sprint 2
HOW THE MARKET ANSWERS TO OUR TARGET UNDERSERVED NEEDS ?
HOW DO WE ANSWERS NOW TO OUR TARGET NEEDS ?
HX RESEARCH SPRINT
PROCESS - THE ATOMIC BUBBLES
SEARCH & DEFINE THE PROBLEM ANALYSE & IDEATE THE STRATEGY
BUSINESS
OUTCOME
MAIN
JTBD
SCOPE
TARGET
GENERATIVE
& DISCOVERY
RESEARCH*
DATA
CODING
GHEM - TOPIC B/SUB JOB
UNDERSERVED
NEEDS
ACTIVITIES
& BEHAVIORS
THOUGHS
& QUESTIONS
PAIN
POINTS
EVENT INSIGHT
STORIES
GHEM - TOPIC A/SUB JOB
UNDERSERVED
NEEDS
ACTIVITIES
& BEHAVIORS
THOUGHS
& QUESTIONS
PAIN
POINTS
EVENT INSIGHT
STORIES
GHEMs
PRIORITY
29. CHOOSE YOUR CASE
The context of our HX Research Sprint today
A / The low NPS Score
SITUATION
CONTEXT
REQUEST
80% of customers sent a low NPS Score in the last year
Flying Company
Improve the NPS and find a strategy to have a better score
B / Where are you going ?
SITUATION
CONTEXT
REQUEST
The company will move far away from the center of the city
Big chemical company
Find new ways to work for employees
C / The health Ecosystem Strategy
SITUATION
CONTEXT
REQUEST
The company needs to create the future strategy
Insurance company for health professional
Find new business opportunities for the new strategic plan
5 minutes
30. ALIGN OUTCOMES
The Research Canvas kick-off
FINAL OUTCOME OF THE EXERCICE
YOUR PAPER BOARD
BUSINESS SIDE
SUCCESS/IMPACT METRICS
TARGETS SIDE
PROFILES
JOBS
PAINS
MOTIVATIONS
PROBLEMS
OUTCOMES
HOW TO RUN THIS EXERCICE
• Define the scope of your mission
• Be sure to go into the right direction
• Please, don’t stress…be cool and humble ;-)
4) Talk about how to measure the impact of the research mission ?
(E.g. Find new opportunities to help target group)
3) Create some hypothesis on your target profile
- Define the targets (Based on Situation / job / Roles)
- Assume the problems (pain points)
- Assume target jobs (activities)
- Assume target motivations (desired outcomes / Needs too)
2) Start to talk about the business problem and outcome to achieve
1) Create on your paperboard the canvas just right there —>
45 minutes
31. CREATE RESEARCH
PROTOCOL + INTERVIEWS
The questionnaire
FINAL OUTCOME OF THE EXERCICE
HOW RUN THIS EXERCICE
• Define what do you need to know
• Structure your protocol
• Refine better what you want to learn linked to your outcomes
20 + 10 minutes
YOUR PAPER BOARD
WHAT YOU DO NOT KNOW YET
WHAT YOU ASSUME TO KNOW
LINKED QUESTIONS TO ASK
TO GATHER DATA OR VERIFY
I ASSUME
THAT..
QUESTION
LINKED TO
VERIFY
ASSUMPTION
I WANT TO
KNOW…
QUESTION
LINKED TO
GATHER
DATA
5) Run interviews into the group and take notes (imagine you are the target)
4) Prioritize and create the sequence of questions to ask
3) Link each post-it on the left to one or series of questions to ask
- Exploratory questions: to gather data on what we do not know
- Verification questions: to verify information that we assume to know
2) Share what you assume to know already
1) Solo and Brainstorm about what you do not know and you want to learn
32. STRUCTURE YOUR DATA
The GHEM (General Human Empathy Map)
FINAL OUTCOME OF THE EXERCICE
HOW RUN THIS EXERCICE
• Have a clear vision of different problems
• Be able to easily create Insight and find opportunities
• Categorize learnings from the research
30 minutes
YOUR PAPER BOARDS (DEPENDS ON NUMBER OF TOPICS)
WHAT BOTHER THEM
SUB TOPIC
WHAT THEY NEED WHAT THEY DESIRE WHAT THEY DO
TOPIC
TARGET PROFILE
4) Create at least 2 GHEM (2 topics)
3) Start to cluster learnings on the topic chosen into
- What bother them (Pains, frustrations)
- What they need (desired outcomes)
- What they desires (dreams & ideal world)
- What they do (activities & jobs)
2) Add the topic of the GHEM that you want to categorize your information
1) Write the target linked to the data gathered
34. DEFINE YOUR STRATEGIC
OPPORTUNITIES
The Event Insights Stories
FINAL OUTCOME OF THE EXERCICE
HOW RUN THIS EXERCICE
• Summarize findings into actionnable insights
• Define your strategy to develop based on facts
• Learn and empathize with the situation to solve
30 minutes
4) List all opportunities to solve from the most important one
to the less important
3) Prioritize opportunities: Talk with the group on what do you think is
The most important story to solve and why.
2) Create at least 3 stories per GHEM/Topic
1) From your GHEM, create some stories to tell a situation
YOUR PAPER BOARDS
TOPIC
TARGET PROFILE
EVENT INSIGHT STORY 1
SITUATION
SITUATION
SITUATION
EVENT
EVENT
EVENT
REACTION
REACTION
REACTION
OUTCOME
OUTCOME
OUTCOME
ISSUE
ISSUE
ISSUE
EMOTION
EMOTION
EMOTION
EVENT INSIGHT STORY 2
EVENT INSIGHT STORY 3
When I see/heard/think So I In order to But.. I’m feeling
When I see/heard/think So I In order to But.. I’m feeling
When I see/heard/think So I In order to But.. I’m feeling
35. DEVELOP YOUR STRATEGY
Ideation Mindmap
30 minutes
FINAL OUTCOME OF THE EXERCICE
HOW RUN THIS EXERCICE
• Concretize your strategy with some ideas
• Have several ideas to test and create value
• Show first tangible outputs who lead to business outcomes achievement
8) Prioritize ideas to test first: Evidence Level / Risks Level
7) ATTENTION: Come back to the original group
6) Together talks freely without fears…all ideas are welcome 🤗
5) Go for quantity not quality
4) Start to ideate on how to solve the central problem (MindMap approach)
3) Put the post-it with the HMW in the middle of the paper board
2) ATTENTION: 2 participants have to change the group (world café)
1) Turn your Event Insight Stories into a design challenge (How might we)
YOUR PAPER BOARDS (DEPENDS ON NUMBER OF HMWs)
HMW
…?