UX post university
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This document outlines an agenda for a user experience design workshop. It includes: - Introductions and an overview of what user experience design and being a UX consultant entails. - A hands-on user interview exercise where participants practice interview skills in small groups to understand users' needs. - A re-cap that reflects on challenges with interviews and how participants would improve, as well as a "cheat sheet" of UX tips. The workshop aims to educate participants about user experience design and give them experience conducting user research interviews.
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UX post university
- 2. Todays Agenda • Who we are, what we do • What is User Experience Design? • What it takes to be a UX Consultant • Quick hands on practical • Re-cap. UX/Uni Cheat Sheet, Questions
- 4. 3min • Bristol based digital agency working with local authorities, charities, government departments and commercial sector • Small agile Ruby on Rails agency • Steve’s role has developed into a front-end developer Developer
- 5. 3min • Visual Designer • UXD • Information Architect • User Experience Consultant IA/UX CONSULTANT
- 6. You! 5min
- 7. 2min
- 8. I have no idea, what you’re talking about or what UX is?
- 9. 5min
- 12. Which Job are you? Front End Developer
- 14. UX Research
- 16. Conducting user interviews 2min • Decide what you want to learn • Find people to talk to • Prepare you experiment • Get out of the building • Collect your evidence • Debrief, share, draw conclusions
- 17. 2min Setting up for a good interview • Setting research goals • Who are you going to interview, what’s their relation to the organisation; get an even test • Plan, plan, plan
- 18. Giving a good interview • Get people talking by getting examples, not just yes and no answers • Echo what has just been said to you “Confusing?” and focus points you want to explore “can you tell me more?” • Listen. Really Really...Really....LISTEN! • Don’t think about what your going to say next, focus on what’s being said
- 19. Bad Questions • Leading questions e.g “do you use you macbook to study?” “how do you study” • Closed questions e.g “do you get the bus to uni?” • Spending too long asking a question that’s too specific • You want the interviewee to talk, not you • Try not to sound like your giving an interrogation
- 20. 2min Emotion • Emotions can give real (true) insight into peoples thoughts and feelings • Pick up on words like “annoying” and “frustrating” and get them to elaborate • Ask them how they feel when they performed a task, or if they enjoyed it
- 21. 5min Let’s get busy • Get into groups of 3 • You will take it in turns to be the interviewer, interviewee and note taker • Pick a topic to interview the other people in your group about • Plan out the rough path you want to take in the interview and what you want to learn from the other person
- 22. 40min Practice • You can now take turns to interview each other • Take 8 minutes an interview with 2 minutes at the end to critique the interview as a group • Manage your own time and techniques using some of the hints we have given you • Note takers try and take down important insights from the conversation, not everything being said
- 23. Re-cap • What did you find challenging about the interview? • Did you find yourself as an interviewee talking in more depth than you would imagine? • How would you improve your plan if you were starting again?
- 24. Cheat Sheet • UX is a craftsman job select the tool and use it properly • Consider real world implications of your decisions • Think about the worst way to do something in order to understand the best way • Don’t expect to find a printer on hand-in day. HA!
- 25. It’s a wrap • Steve - Focus @stevefenn steve@thisisfocus.co.uk • Rich - True @rafoggin richard.foggin@truedigital.co.uk • Recommended books: Smashing UX Design, Universal Principles of Design, Communicating the user experience • Please feel free to ask any questions!
Editor's Notes
- Visual Desginer - typography, grids, moodboards, editorial and promotional pieces UXD - focusing of design principles, affordances, content chunking, heirachy of contents, working from user requirment briefs Information Architect - Managaing Client and user requirements, understanding the organisations all in order to draft prototypes dictacting the technical and User Experience Consultant - Research, user testing, ethnographies, Expert review
- Who are you? show of hands how many see your selves as Designer, Developer, UXer’s none/other
- It’s all around us....like the matrix! usability, psychology, design
- negotiating with people, estimating time and ability to REALLY Be a great problem solver, understand how to make complex system simple (or at least appear so) ux knowledge prototyping, methodologies, analysis of everything you do being able to relate to all kinds of people and experiences flexability - ability to adapt to change inquisative mind innovative empathy
- Improving the quailty of the end product Being creative and adapative to your users User satisfaction and no surprises at the end of a project Guiding projects to achieve the over-rounded goal Simplyfing complex processes!!
- Clients! Being a UX person does not mean you know how to make everything user friendly without research/investigation - best practices/guesses Sometimes it can be very hard to convince a client that as not empathetic understanding to the UX goals Structuring your rational in order to handle discussions agency and client side
- LETS ACTUALLY FIND SOMEONE A JOB!! Designer? Developer? UXer? none/other? Front End Developer (HTML5 guru / jQuery ninja!) Requirements: HTML5, CSS3, jQuery, Ninja like front end skills Other skills: UX consideration & experience, Strong front end portfolio Graduate/Junior Front End Web developer HTML5, Foundation and Bootstrap, PHP / MySQL, UX and UI design experience Front-End Web Developer - HTML, CSS, JavaScript/JQuery HTML5/CSS3, Responsive/mobile build, JavaScript/jQuery, Git/SVN, Being part of a small team means you’ll be exposed to all parts of the project life-cycle, getting involved in the initial UX and design phases through to build and final QA.
- eg, what research methods did you use to find this university what impacts your buying decisions when purchasing a phone what online tools do you use to manage your uni work iOS7 Getting to and from university Need to find a common interest (useful) so you can both answer and ask questions with some previous knowledge