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Design
Ammad Nasir
email@ammad.design
Takeaways
• How do designers think ?
• What do designers do day-to-day ?
• What makes a good design ?
• What can you learn from a design
process that’s relevant to you ?
• Introduction
• Design, UI, UX
• 5-Step Design Process
• Recap
• Questions
Agenda
A little bit about me
• Design Lead
• Managing a team of designers
• CIBC / Simplii
• 12 years experience
User Interface
The means by which a user
(human) can interact with a
machine or software
Humans are natural
designers and we like to
keep improving our designs
User Experience
A person’s emotions or attitudes
when using using an interface
for a machine or software
How Design Happens
Functional Requirements (FR)
UI Kit
FR Documents + UI Kit =
Design
FR Documents + UI Kit =
Design
Design is not a bunch of
arbitrary choices a creative
person makes based on
some requirements handed
down to them
It is a series of steps that
help us uncover insights
into a problem and explore
various solutions
What you’ll find out there …
USEFUL LINK - http://www.technologystudent.com/despro_flsh/iterative1.html
What we’ll learn …
A simple 5-step Design Process
51 2 3 4
A simple 5-step Design Process
51 2 3 4Kickoff
Start the
project
A simple 5-step Design Process
51 2 3 4Kickoff Research
Gather all
the facts
A simple 5-step Design Process
51 2 3 4Kickoff Research
Design
Brief
Study the
problem
A simple 5-step Design Process
51 2 3 4Kickoff Research
Design
Brief
Ideate
Come up with
lots of ideas
A simple 5-step Design Process
51 2 3 4 EvaluateKickoff Research
Design
Brief
Ideate
Pick the
winning idea
A simple 5-step Design Process
51 2 3 4Kickoff Research
Design
Brief
EvaluateIdeate
New ideas
Feedback
Design is a framework for
problem-solving
Questions ?
Kickoff
STEP 1
Starting a new project and
identifying what we have to
work with
Organization
• Design Idea
• Motivation for the project
• Resources
• Project Timelines
Includes
Kickoff
• Classroom assignment
• Your original idea
• Project at work
Motivation
Kickoff
• Time
• Information
• People
• Tools
• Money
Resources
Kickoff
Project Timeline
Exercise (Part 1 : Design Idea)
Think of a hobby, skill or interest that you
have had lately but have not been
successful at (e.g. learning a musical
instrument, sports, beating a boss in a
game) and write it down. This will be the
basis of your design idea
Kickoff
1 minute
Example: Design Idea
I am struggling to get better
at playing my musical
synthesizer proficiently, and
I blame the interface. I wish
to redesign it.
Recap
Kickoff
Before starting any project, write out:
• Design Idea
• List of required resources
• Important dates and milestones
Research
STEP 2
Study the scenario and
empathize with the users
Objective
• Functionality of the product/software
• Users and their behaviours
• Existing solutions to the problem
Research
Research
Flowcharts
Sitemaps
Focus Groups
• Profiles of typical users
• Behaviours
• Motivations
• Frustrations
User Persona
Research
User Persona
Exercise (Part 2)
Develop a persona, using yourself, for the
Design Idea that you identified in the
previous exercise.
Research
Profile Attitudes
Goals Personality Traits
3 minutes
• Day-job outside music
• Works mostly from a computer 

or tablet
• Uses music software and understands
basic music production concepts
• Not trained in music theory
• Want to produce dance music
• Want to create original sounds

for tracks
• Does not want to take it too seriously
immediately
• But, will take more interest if the 

experience is enjoyable and grows quickly
• Curious
• Tactile
• Likes to be original
• Likes to figure out things

independently
Profile Attitude
Goals Personality Traits
Recap
Research
• Good research is crucial for every project
• Assumptions are risky
• Work from accurate models of the
system and user behaviours
Design Brief
STEP 3
Investigate the problem and
find out ways to solve it
Optimistic
Elements of a Design Brief
Design Brief
• What is the main problem ?
• What do you think is the cause for it ?
• How do you plan on exploring the
solutions ?


Root-Cause Analysis: The Titanic
Exercise (Part 3)
Design Brief
For the design idea you identified in the
previous step, and referencing the
persona you developed, identify the main
design problem and write a design brief
that explains ways that you can solve the
problem
3 minutes
Example: Synthesizer
Design Brief
Problem
Synthesizer interfaces are not designed to
provide an intuitive learning experience
for absolute beginners
Example: Synthesizer
Design Brief
Brief

Design the concept of a new synthesizer
interface. This should:
• Invite experimentation
• Make it easy to understand concepts
• Be immediately easy to use
Recap
Design Brief
• A design brief helps provide a focused
direction for generating ideas
• A deep analysis of the problem helps us
uncover root causes
Ideate
STEP 4
Come up with many
different solutions to your
design problem
Creative
Communicating ideas visually
Ideate
• Thumbnail Sketches
• Paper Prototypes
• High Fidelity Wireframes
• Visual Mockups
Paper Prototypes
Creative Environments
Ideate
• Large open spaces
• Lots of natural lighting
• High ceilings promote creativity
• Low ceilings promote focus
Cathedral Effect
Exercise (Part 4)
Ideate
Can you come up with 10 distinct
solutions to solve the problem from your
brief ? You can draw thumbnail sketches
(preferably) or write down descriptions
3 minutes
Exercise (Part 4)
Ideate
Can you come up with 5 more ?
2 minutes
Recap
Ideate
• Generating lots of ideas is essential to
uncover interesting or innovative
solutions
• Environment influences creativity
Evaluate
STEP 5
Analyze all the ideas and
evolve them
Critical
Ways to evaluate Ideas
Evaluate
• Design Patterns & Principles
• Design Critique
• User Testing
Design Patterns & Principles
Design patterns are a means of capturing
useful design solutions and generalizing
them to address similar problems
Evaluate
Why Design Patterns Exist
• Reduce the design time on new projects
• Improve the quality of the design ideas
• Facilitate communication with
developers
Evaluate
Example: Affordance
Example: Affordance
Example: Mapping
Example: Mapping
Example: Mapping
Example: Flexibility Tradeoff
Using established design principles &
patterns, as well as our experience, we
evaluate the strengths and weaknesses of
each design solution.
Design Critique
Evaluate
Design Critique
Usability/User Testing
Usability/User Testing
• Can get quantitative information by
measuring how long it takes test users
to perform tasks, etc.
• Can get qualitative information by
asking test users to think out loud about
their process and feelings, etc.
Evaluate
Types of Tests
• Moderated/Facilitated Testing
• A/B Preference Tests
• Surveys

…
Evaluate
Moderated Testing
A/B Tests
or
Surveys
What’s Next ?
Ideate Evaluate
Recap
• Critically analyze all the ideas
• Always refer back to the User Research,
Problem and Brief
• Design Patterns, Experience, Testing
• Modify existing ideas or generate

new ones
Evaluate
Present
BONUS STEP
Tell a compelling story
about your final design
Emotional
Being able to explain your work in an
engaging and inspiring fashion is essential
to the success of your design. If no one is
inspired by your vision, all the great
thought you put into your design will go
to waste
Storytelling
Present
A story can be
• Webpage for a commercial product
• Case study in design portfolio
• An ad for a product
Present
A Formula for Design Storytelling
• Why ?
• How ?
• What ?
Present
Apple iPhone Keynote 2007
Case Study: Smartphone Redesign
Why ?
Why ?
Why ?
How ?
How ?
How ?
anticipation …
What ?
What ?
Recap
Present
• Storytelling is a useful technique to
present new design ideas
• It appeals to our emotion
• It’s very effective
Full Recap
User Interface Design isn’t
just digital; also physical
It’s been around as long us
Design is a framework for
problem-solving
5-step Design Process
51 2 3 4 EvaluateKickoff Research
Design
Brief
Ideate
Pick the
winning idea
Come up with
lots of ideas
Study the
problem
Gather all
the facts
Start the
project
Engages Several Modes of Thinking
• Creative
• Analytical
• Optimistic
• Emotional
• Organizational
• Fact Storage
Questions ?

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Introduction to Design Thinking