My role in this engagement was :
Conduct research to understand challenges with the existing application and workflow challenges
Review existing application
Recommend new workflow and design to meet the needs of the Pharmacy consultant
This document provides an overview of pharmacy operations and medication safety. It introduces the typical workflow in a pharmacy, including receiving prescriptions, order entry, filling and labeling, delivery, and monitoring. It identifies areas where errors can occur at each step and recommends practices to prevent errors, such as verifying patient information, drug information, and proper communication of orders. The document also discusses pharmacist review of orders and products, compounding techniques, drug information resources, and applying basic science knowledge to clinical examples of IV fluids and antacids.
DocuTrack is a workflow and document management solution designed specifically for pharmacies. It provides electronic storage, organization, routing, and retrieval of documents to streamline pharmacy workflows and processes. DocuTrack improves efficiency by eliminating paper-based processes, digitizing workflows, and providing instant access to all orders and documents. It also improves customer service through features like no lost documents, quick searches, and a complete document history. DocuTrack integrates with major pharmacy systems and provides reporting and monitoring tools to improve productivity.
Este documento define qué es un resumen y sus partes. Explica que un resumen es un breve pero preciso resumen del contenido de un documento académico o científico que presenta el problema, metodología, resultados y conclusiones sin interpretación crítica. También cubre cómo elaborar un resumen, incluyendo seguir pautas de longitud, redactar en tercera persona, enfocarse en palabras clave y datos importantes, y obtener comentarios antes de la publicación.
The usability report summarizes the findings of a study conducted by Pratt SILS students to evaluate the usability of the Brooklyn Visual Heritage website. 18 participants representing the site's target audiences performed tasks on the site and provided feedback. Key findings include that the navigation bar and A-Z subject guide overwhelmed users, search results did not always match terms, and image metadata was arranged inefficiently. The report provides recommendations to address these and other usability issues identified.
This lecture provided an introduction to human-computer interaction and interaction design. It discussed the evolution of the field from its early focus on usability to its current emphasis on user experience. Key concepts covered included interaction design, users and usability goals, universal usability, and user experience. The lecture also outlined the history and development of HCI as a discipline.
edUi 2013: Usability With a Limited Budget & Apprehensive AdministrationJackie Zajac
This document summarizes the results of usability testing done on the AU Kogod School of Business website over 18 months to improve the user experience for prospective students. The initial study in 2013 identified too many navigational options as a key issue. Recommendations were implemented like adding an Admissions tab and linking directly to programs from the homepage. Follow-up testing after 6 weeks found increased traffic to some pages. However, overall traffic declined by summer 2013. Additional changes were made and testing continued to identify other issues like confusion between full-time and part-time programs. The process helped improve task completion rates but some problems remained around tuition information and admissions events. Finally, disconnects were found between what users said and actual behavior,
by Robert Schumacher, Ph.D.
Presentation given on 21 May to the GCC HIMSS group in Chicago with ~50 people present.
www.usercentric.com
The point was to provide some background on usability (a gentle introduction to some of the science), some case studies, and introduce the measurement AND design components of user centered design.
Note because of all the animations, some pages do not view properly. Please contact me if you would like more information:
bob at usercentric.com
Usability Tips And Tricks For Beginners Experience Dynamics Web SeminarExperience Dynamics
Usability is commonly thought of as the art and science of making things easy to use.
What is behind the science of usability? How do we know when something is easy, easy to learn and satisfying?
Why is usability so important for any product, website, software or web application (including Rich Internet Applications)?
This document provides an overview of pharmacy operations and medication safety. It introduces the typical workflow in a pharmacy, including receiving prescriptions, order entry, filling and labeling, delivery, and monitoring. It identifies areas where errors can occur at each step and recommends practices to prevent errors, such as verifying patient information, drug information, and proper communication of orders. The document also discusses pharmacist review of orders and products, compounding techniques, drug information resources, and applying basic science knowledge to clinical examples of IV fluids and antacids.
DocuTrack is a workflow and document management solution designed specifically for pharmacies. It provides electronic storage, organization, routing, and retrieval of documents to streamline pharmacy workflows and processes. DocuTrack improves efficiency by eliminating paper-based processes, digitizing workflows, and providing instant access to all orders and documents. It also improves customer service through features like no lost documents, quick searches, and a complete document history. DocuTrack integrates with major pharmacy systems and provides reporting and monitoring tools to improve productivity.
Este documento define qué es un resumen y sus partes. Explica que un resumen es un breve pero preciso resumen del contenido de un documento académico o científico que presenta el problema, metodología, resultados y conclusiones sin interpretación crítica. También cubre cómo elaborar un resumen, incluyendo seguir pautas de longitud, redactar en tercera persona, enfocarse en palabras clave y datos importantes, y obtener comentarios antes de la publicación.
The usability report summarizes the findings of a study conducted by Pratt SILS students to evaluate the usability of the Brooklyn Visual Heritage website. 18 participants representing the site's target audiences performed tasks on the site and provided feedback. Key findings include that the navigation bar and A-Z subject guide overwhelmed users, search results did not always match terms, and image metadata was arranged inefficiently. The report provides recommendations to address these and other usability issues identified.
This lecture provided an introduction to human-computer interaction and interaction design. It discussed the evolution of the field from its early focus on usability to its current emphasis on user experience. Key concepts covered included interaction design, users and usability goals, universal usability, and user experience. The lecture also outlined the history and development of HCI as a discipline.
edUi 2013: Usability With a Limited Budget & Apprehensive AdministrationJackie Zajac
This document summarizes the results of usability testing done on the AU Kogod School of Business website over 18 months to improve the user experience for prospective students. The initial study in 2013 identified too many navigational options as a key issue. Recommendations were implemented like adding an Admissions tab and linking directly to programs from the homepage. Follow-up testing after 6 weeks found increased traffic to some pages. However, overall traffic declined by summer 2013. Additional changes were made and testing continued to identify other issues like confusion between full-time and part-time programs. The process helped improve task completion rates but some problems remained around tuition information and admissions events. Finally, disconnects were found between what users said and actual behavior,
by Robert Schumacher, Ph.D.
Presentation given on 21 May to the GCC HIMSS group in Chicago with ~50 people present.
www.usercentric.com
The point was to provide some background on usability (a gentle introduction to some of the science), some case studies, and introduce the measurement AND design components of user centered design.
Note because of all the animations, some pages do not view properly. Please contact me if you would like more information:
bob at usercentric.com
Usability Tips And Tricks For Beginners Experience Dynamics Web SeminarExperience Dynamics
Usability is commonly thought of as the art and science of making things easy to use.
What is behind the science of usability? How do we know when something is easy, easy to learn and satisfying?
Why is usability so important for any product, website, software or web application (including Rich Internet Applications)?
The document discusses the usability of the Afaq Al-Marefa program, which is a sophisticated system used to manage libraries and learning resource centers. It provides administrative tools like suggestions, planning, and secure data storage. The program facilitates circulation, tracks materials, and allows for multiple search methods. It automates inventory, monitors budgets, and registers cultural activities. The teacher interviewed praised its flexibility, free educational support, and academic services.
How To Boost Hospital Performance By Optimizing Your PharmacyCompleteRx
Assessing and managing productivity is a complex process that takes the rights tools and people. While pharmacy may seem to be a small part of an overall organization, it is actually one of the largest cost centers of a hospital, making it one of the most important departments to optimize and streamline. Learn how your pharmacy’s productivity can impact your hospital’s overall costs, quality, safety and patient satisfaction.
Key Points:
- Analyzing productivity
- Pros and cons of pharmacy productivity management tools
- Use of volume indicators
- Workflows to improve productivity and communication with nursing and hospital staff
Software Usability Implications in Requirements and DesignNatalia Juristo
There are so many software products and systems with immature usability that it is for sure that most people have enough frustrating experiences to acknowledge the low level of use that usability strategies, models and methods have in software construction.
However, usability is not at all an extra but a basic for a software system: people productivity and comfort is directly related to the usability of the software they use (in their work or at home) and several quality attribute classifications agree on the importance of considering usability as a quality attribute the seminar will discuss and debunk three myths that stand in the way of the proper incorporation of usability features into software systems. These myths are:
• usability problems can be fixed in the later development stages.
• usability has implications only for the non-functional requirements.
• the general statement of a usability feature (“The system must incorporate the undo feature”) is a sufficient specification.
A pattern-oriented solution that support developers in incorporating usability features into their requirements and designs is presented
The document discusses human-computer interaction (HCI) and the importance of usability in user interface design. It covers topics like the definition of a user interface and its components, principles of good interface design, the history and evolution of screen designs, factors that influence usability like learnability, efficiency and satisfaction, and how to improve a system's usability through techniques such as default values, accelerators, and accommodating individual user differences.
Park and Seek Mobile app (usability testing documentation)JosephHowerton
The document provides a usability test plan for testing the ParkNSeek mobile application. It includes an executive summary, methodology, test script, post-task questions, post-test questions, and contributions. The plan outlines conducting informal usability tests with 12 participants using think-aloud protocols and heuristic evaluations. The goals are to evaluate efficiency, learnability, and user expectations. Tests will be conducted individually by team members and involve 3 tasks - finding parking, saving a location, and finding a car. Data on task completion, errors, and participant feedback will be collected.
This document analyzes the usability of Drupal's administrative tools based on usability guidelines and stakeholder reviews. It finds that Drupal adheres well to usability guidelines in its forms, receiving grades ranging from a B- to an A+. A stakeholder review also concludes that Drupal provides sufficiently usable tools to complete common administrative tasks to maintain a website. While Drupal has had usability issues, many are being addressed in subsequent releases. The overall analysis is that Drupal's tools are usable for common website administration.
Course Lab is a free, easy-to-use e-learning authoring tool that allows users to create interactive e-learning content without programming. A survey was conducted of IT students familiar with Course Lab to evaluate its usability, effectiveness, and satisfaction. 42.9% found it a useful tool for developing e-learning courses while 7.1% felt it lacked good testing facilities and scoring systems. 50% found the user interface easy to understand while 7.1% felt it was poor for assessments, animations, and scoring systems. 14.3% preferred it over other tools and found it pleasant to use.
Human computer interaction by gazegazegazegaze1234
Human-computer interaction (HCI) is the study and practice of designing computer systems that are usable and effective for people. The goal of HCI is to create software and technology that people will want to use, be able to use, and find effective. HCI considers the methods and tools for measuring and encouraging usability in computing. It is important for improving productivity, helping employees and students work faster and more efficiently, and gaining market share by designing products that are easy to use. However, HCI alone is not enough and better user experiences should be offered by attracting more users.
Report on Usability Process and Assessment of Yufindkramsey
This document summarizes the results of usability testing conducted on Yufind, an alternative interface for Yale University Library's catalog. Usability tests were conducted to evaluate whether users would see and successfully use facets to filter search results. While facets were sometimes seen and used, subsets did not always make sense and facets were hard to navigate. Based on the tests, recommendations were made to limit the number of facets displayed and make them more focused on user behavior. A survey found that over 50% of respondents preferred Yufind to the previous system and rated it positively. The usability process highlights assessing current user behavior, testing changes, and reassessing to determine standards and priority functionality.
Evaluating and Improving Software UsabilityXBOSoft
The document discusses evaluating and improving software usability. It begins with an introduction that outlines the importance of usability, what usability is, and what user experience (UX) is. The agenda then lists topics that will be covered, including usability modeling and measurements, case studies on measuring and improving usability, and a summary. Key points are made about how usability relates to quality and user satisfaction. Frameworks for understanding usability and UX are presented, distinguishing between pragmatic and hedonic aspects of the user experience. Potential attributes for measuring usability in actual use are also listed.
USA TODAY iPad Application Usability Reportkathleensulli
The usability test of the USA TODAY iPad application identified several areas for improvement. Participants had difficulty navigating between sections and editing the weather location. Younger users aged 18-30 completed tasks faster than older users. The overall design was rated positively although some buttons were not intuitive. While the application was well-received, changes to navigation, weather features, and section accessibility could enhance the user experience.
Database Web Application Usability TestingTim Broadwater
TechSmithMoraewas used on a laptop computer to conduct usability testing of the newly designed WVU Libraries Database web application. This round of usability testing was internal and focused on WVU Libraries primary target audience.
A usability test was conducted on the Novaspaceart.com website using 3 participants. The tests found that (1) the site's visual design is outdated and unattractive, (2) some labels and terms are unclear, (3) the shopping cart and wish list functions are confusing to use, and (4) there is no direct path to the FAQ page or customer satisfaction guarantee. The report provides detailed findings from tasks given to participants and recommends improvements to the site's visual design, labels, navigation, and key functions.
Validately.com is a usability testing platform that needs redesigning to improve user experience. The current home page does not clearly explain what the product does, resulting in a high bounce rate. Usability testing found violations of key principles like learnability, efficiency, and satisfaction. The proposal is to redesign the home page and demo flow to better communicate Validately's value and make the product easier to learn and use.
Forms usability design best practices experience dynamics web seminarExperience Dynamics
Forms usability: Forms are a foundational element of web and web application user experience. How easily and comfortably can your users interact with and complete your forms? In short, how annoying are your forms?
The document presents a project for a Gym Management System. It includes an introduction describing the need for an online system. The existing manual system is compared to the proposed system, which will allow users to save records to a database, make announcements, and have more efficient searching. The project scope covers allowing the administrator to manage customer profiles, attendance, announcements, and reports while customers can access their information. The goals are to remove paper-based processes, provide an interactive interface, and save time and costs for users and the gym. The waterfall model is chosen as the software process model. Tools like Dreamweaver, Photoshop and technologies like PHP, HTML, and CSS are listed. User interface screenshots are included at the end.
This document outlines a proposed user experience (UX) process and design strategy for a healthcare company to redesign their suite of healthcare applications using a "mobile first" approach. It begins by evaluating the company's existing applications and UX process, identifying gaps such as a lack of defined UX goals and process. It then proposes adopting Jesse James Garrett's 5-layer UX framework and a user-centered design process. Key recommendations include defining UX goals, conducting user research, creating personas and wireframes, and following a mobile-first strategy to develop a cross-platform experience.
- The document is a project report for an online bookstore called "Bookflix & Chill" submitted by a student for their degree.
- It includes details of the existing manual bookstore system and proposes a new online system to allow users to search, purchase, and order books online.
- The proposed system design includes ER diagrams, use case diagrams, class diagrams and other design diagrams as well as program descriptions and test plans.
The document summarizes a project presentation for a Hostel Management System. It includes sections on the introduction, existing system, project scope and goals, software process model, and tools and technologies. The introduction discusses how the system provides an online platform for hostel staff and customers. The existing system section compares the proposed system to current manual processes. The project scope outlines functionality for administrators to manage customer profiles and announcements, and for customers to view their information. The goal is to remove paper-based work and provide an interactive interface. The software process model is waterfall and the tools include MySQL, XAMPP, NetBeans, Java, and hardware requirements.
The document summarizes a project presentation for a Hostel Management System. It includes sections on the introduction, existing system, project scope and goals, software process model, and tools and technologies. The introduction discusses how the system provides an online platform for hostel staff and customers. The existing system section compares the proposed system to current manual processes. The project scope outlines functionality for administrators to manage customer profiles and announcements, and for customers to view their information. The goal is to remove paper-based work and provide an interactive interface. The software process model is waterfall and the tools include MySQL, XAMPP, NetBeans, Java, and hardware requirements.
The document discusses the usability of the Afaq Al-Marefa program, which is a sophisticated system used to manage libraries and learning resource centers. It provides administrative tools like suggestions, planning, and secure data storage. The program facilitates circulation, tracks materials, and allows for multiple search methods. It automates inventory, monitors budgets, and registers cultural activities. The teacher interviewed praised its flexibility, free educational support, and academic services.
How To Boost Hospital Performance By Optimizing Your PharmacyCompleteRx
Assessing and managing productivity is a complex process that takes the rights tools and people. While pharmacy may seem to be a small part of an overall organization, it is actually one of the largest cost centers of a hospital, making it one of the most important departments to optimize and streamline. Learn how your pharmacy’s productivity can impact your hospital’s overall costs, quality, safety and patient satisfaction.
Key Points:
- Analyzing productivity
- Pros and cons of pharmacy productivity management tools
- Use of volume indicators
- Workflows to improve productivity and communication with nursing and hospital staff
Software Usability Implications in Requirements and DesignNatalia Juristo
There are so many software products and systems with immature usability that it is for sure that most people have enough frustrating experiences to acknowledge the low level of use that usability strategies, models and methods have in software construction.
However, usability is not at all an extra but a basic for a software system: people productivity and comfort is directly related to the usability of the software they use (in their work or at home) and several quality attribute classifications agree on the importance of considering usability as a quality attribute the seminar will discuss and debunk three myths that stand in the way of the proper incorporation of usability features into software systems. These myths are:
• usability problems can be fixed in the later development stages.
• usability has implications only for the non-functional requirements.
• the general statement of a usability feature (“The system must incorporate the undo feature”) is a sufficient specification.
A pattern-oriented solution that support developers in incorporating usability features into their requirements and designs is presented
The document discusses human-computer interaction (HCI) and the importance of usability in user interface design. It covers topics like the definition of a user interface and its components, principles of good interface design, the history and evolution of screen designs, factors that influence usability like learnability, efficiency and satisfaction, and how to improve a system's usability through techniques such as default values, accelerators, and accommodating individual user differences.
Park and Seek Mobile app (usability testing documentation)JosephHowerton
The document provides a usability test plan for testing the ParkNSeek mobile application. It includes an executive summary, methodology, test script, post-task questions, post-test questions, and contributions. The plan outlines conducting informal usability tests with 12 participants using think-aloud protocols and heuristic evaluations. The goals are to evaluate efficiency, learnability, and user expectations. Tests will be conducted individually by team members and involve 3 tasks - finding parking, saving a location, and finding a car. Data on task completion, errors, and participant feedback will be collected.
This document analyzes the usability of Drupal's administrative tools based on usability guidelines and stakeholder reviews. It finds that Drupal adheres well to usability guidelines in its forms, receiving grades ranging from a B- to an A+. A stakeholder review also concludes that Drupal provides sufficiently usable tools to complete common administrative tasks to maintain a website. While Drupal has had usability issues, many are being addressed in subsequent releases. The overall analysis is that Drupal's tools are usable for common website administration.
Course Lab is a free, easy-to-use e-learning authoring tool that allows users to create interactive e-learning content without programming. A survey was conducted of IT students familiar with Course Lab to evaluate its usability, effectiveness, and satisfaction. 42.9% found it a useful tool for developing e-learning courses while 7.1% felt it lacked good testing facilities and scoring systems. 50% found the user interface easy to understand while 7.1% felt it was poor for assessments, animations, and scoring systems. 14.3% preferred it over other tools and found it pleasant to use.
Human computer interaction by gazegazegazegaze1234
Human-computer interaction (HCI) is the study and practice of designing computer systems that are usable and effective for people. The goal of HCI is to create software and technology that people will want to use, be able to use, and find effective. HCI considers the methods and tools for measuring and encouraging usability in computing. It is important for improving productivity, helping employees and students work faster and more efficiently, and gaining market share by designing products that are easy to use. However, HCI alone is not enough and better user experiences should be offered by attracting more users.
Report on Usability Process and Assessment of Yufindkramsey
This document summarizes the results of usability testing conducted on Yufind, an alternative interface for Yale University Library's catalog. Usability tests were conducted to evaluate whether users would see and successfully use facets to filter search results. While facets were sometimes seen and used, subsets did not always make sense and facets were hard to navigate. Based on the tests, recommendations were made to limit the number of facets displayed and make them more focused on user behavior. A survey found that over 50% of respondents preferred Yufind to the previous system and rated it positively. The usability process highlights assessing current user behavior, testing changes, and reassessing to determine standards and priority functionality.
Evaluating and Improving Software UsabilityXBOSoft
The document discusses evaluating and improving software usability. It begins with an introduction that outlines the importance of usability, what usability is, and what user experience (UX) is. The agenda then lists topics that will be covered, including usability modeling and measurements, case studies on measuring and improving usability, and a summary. Key points are made about how usability relates to quality and user satisfaction. Frameworks for understanding usability and UX are presented, distinguishing between pragmatic and hedonic aspects of the user experience. Potential attributes for measuring usability in actual use are also listed.
USA TODAY iPad Application Usability Reportkathleensulli
The usability test of the USA TODAY iPad application identified several areas for improvement. Participants had difficulty navigating between sections and editing the weather location. Younger users aged 18-30 completed tasks faster than older users. The overall design was rated positively although some buttons were not intuitive. While the application was well-received, changes to navigation, weather features, and section accessibility could enhance the user experience.
Database Web Application Usability TestingTim Broadwater
TechSmithMoraewas used on a laptop computer to conduct usability testing of the newly designed WVU Libraries Database web application. This round of usability testing was internal and focused on WVU Libraries primary target audience.
A usability test was conducted on the Novaspaceart.com website using 3 participants. The tests found that (1) the site's visual design is outdated and unattractive, (2) some labels and terms are unclear, (3) the shopping cart and wish list functions are confusing to use, and (4) there is no direct path to the FAQ page or customer satisfaction guarantee. The report provides detailed findings from tasks given to participants and recommends improvements to the site's visual design, labels, navigation, and key functions.
Validately.com is a usability testing platform that needs redesigning to improve user experience. The current home page does not clearly explain what the product does, resulting in a high bounce rate. Usability testing found violations of key principles like learnability, efficiency, and satisfaction. The proposal is to redesign the home page and demo flow to better communicate Validately's value and make the product easier to learn and use.
Forms usability design best practices experience dynamics web seminarExperience Dynamics
Forms usability: Forms are a foundational element of web and web application user experience. How easily and comfortably can your users interact with and complete your forms? In short, how annoying are your forms?
The document presents a project for a Gym Management System. It includes an introduction describing the need for an online system. The existing manual system is compared to the proposed system, which will allow users to save records to a database, make announcements, and have more efficient searching. The project scope covers allowing the administrator to manage customer profiles, attendance, announcements, and reports while customers can access their information. The goals are to remove paper-based processes, provide an interactive interface, and save time and costs for users and the gym. The waterfall model is chosen as the software process model. Tools like Dreamweaver, Photoshop and technologies like PHP, HTML, and CSS are listed. User interface screenshots are included at the end.
This document outlines a proposed user experience (UX) process and design strategy for a healthcare company to redesign their suite of healthcare applications using a "mobile first" approach. It begins by evaluating the company's existing applications and UX process, identifying gaps such as a lack of defined UX goals and process. It then proposes adopting Jesse James Garrett's 5-layer UX framework and a user-centered design process. Key recommendations include defining UX goals, conducting user research, creating personas and wireframes, and following a mobile-first strategy to develop a cross-platform experience.
- The document is a project report for an online bookstore called "Bookflix & Chill" submitted by a student for their degree.
- It includes details of the existing manual bookstore system and proposes a new online system to allow users to search, purchase, and order books online.
- The proposed system design includes ER diagrams, use case diagrams, class diagrams and other design diagrams as well as program descriptions and test plans.
The document summarizes a project presentation for a Hostel Management System. It includes sections on the introduction, existing system, project scope and goals, software process model, and tools and technologies. The introduction discusses how the system provides an online platform for hostel staff and customers. The existing system section compares the proposed system to current manual processes. The project scope outlines functionality for administrators to manage customer profiles and announcements, and for customers to view their information. The goal is to remove paper-based work and provide an interactive interface. The software process model is waterfall and the tools include MySQL, XAMPP, NetBeans, Java, and hardware requirements.
The document summarizes a project presentation for a Hostel Management System. It includes sections on the introduction, existing system, project scope and goals, software process model, and tools and technologies. The introduction discusses how the system provides an online platform for hostel staff and customers. The existing system section compares the proposed system to current manual processes. The project scope outlines functionality for administrators to manage customer profiles and announcements, and for customers to view their information. The goal is to remove paper-based work and provide an interactive interface. The software process model is waterfall and the tools include MySQL, XAMPP, NetBeans, Java, and hardware requirements.
This document provides an overview and objectives of developing an online job portal system. It discusses conducting a feasibility study and problem analysis of the current manual system. The proposed system will use a three-tier architecture and allow job seekers to upload CVs and employers to post jobs and search profiles. Object-oriented analysis and design approaches are mentioned to analyze functional requirements and produce implementation specifications.
This document provides an overview and introduction to developing an online job portal system. It discusses the purpose of creating a system that allows job seekers to upload their CVs and for company representatives to search for and view candidate information. The objectives are outlined as developing a system for job applicants and recruiters to communicate and search for suitable jobs and candidates. Limitations of the existing manual system and benefits of the proposed online system are also summarized. Finally, it introduces the requirements analysis phase and importance of understanding the current system operations before designing a new system.
PSU Web 2013: User Research Power Tool: Pareto Principle Based User ResearchJennifer Aldrich
Jennifer Aldrich presented on using the Pareto principle to conduct user research. She discussed how the Pareto principle states that 80% of consequences come from 20% of causes. She explained how to apply this to user research by identifying the top 20% of product areas causing 80% of user frustrations. Her research on a client's product found that 18% of areas were responsible for 83% of issues. She provided tips on setting up the research through surveys and analyzing the data to identify key areas for improvement.
This document is a project report for an E-Billing and Invoice System submitted in partial fulfillment of a B.Tech degree. It contains sections on system analysis, design, and implementation. The system analysis section outlines business requirements like automating the bill generation process and providing reports. User requirements for sales, accounting, and management staff are also defined. The system design section includes UML diagrams and data dictionaries. The implementation section begins code for a login form. The overall purpose is to develop a software system to automate an organization's manual billing and invoicing process.
Customer service is easy, right? Pick up the phone or ticket and resolve the issue. Simple? As experts in our field, we know that it is not this easy and it can be difficult to keep the right staff, supply the right answers, and maintain right time frames. Join us to hear tips that may make your job a little easier.
This is an Usability Evaluation Report of an existing Patient Portal.
The goal was to evaluate the existing application and recommend a design strategy which allows them to build a product across multiple platform : Mobile, Tablet Web
Product Management Playbook product inception to launchjhassemer
The document outlines a Lean Canvas for a product release called TruReport 4.0 MVP. It describes problems the business and clients are facing that the product aims to address, such as a lack of efficient and scalable reporting. The Lean Canvas provides the strategic rationale for the release, with the goal of creating a standardized reporting tool that streamlines processes, showcases the business' value proposition, and inspires users to optimize their media spending. Key information to be included on the Lean Canvas is described, such as the company vision, MVP goal, unique value proposition, and solution overview.
The document provides details about an online charity management system project. It acknowledges the guidance received from professors. It includes an abstract that describes the system as facilitating online donations, gift selection, tax implications, and gift delivery. It discusses the system having three modules. It also includes a SWOT analysis, feasibility analysis covering technical, economic, operational, legal and schedule aspects, and overview of the software development life cycle and agile model being suitable. It shows data flow diagrams and class diagram for the system.
This document discusses how healthcare organizations can develop mobile apps to engage patients. It provides guidance on coming up with use cases, designing apps through wireframing and mockups, and building prototypes using the MobileSmith platform. The document explains MobileSmith's tools for streamlining the app development process, including design templates, rapid prototyping, and creating multiple custom apps at low cost. It aims to help organizations develop effective patient engagement apps while minimizing costs and development time.
The future for performance management, quality and true continuous improvement for local council planning services. Uses much of the data that councils already send to government, supplements it with some new approaches to customer and quality feedback, and brings it all together in one tidy, holistic report.
Advanced Lean Training Manual Toolkit.pptThinL389917
The document discusses the concept of standardization and its importance in lean processes. It makes three key points:
1) Standardization prevents waste from occurring, exposes existing waste to identify areas for improvement, and increases flexibility.
2) There are two levels of standardization - standard activities and standard connections between activities. Standardizing connections is especially important for reducing waste in office environments.
3) Standardization forms the basis for other lean tools like visual management, mistake proofing, and continuous improvement through kaizen events by establishing a normal process and making abnormalities visible.
September Usability 2022 - UAM Focus.pptxJaime Brown
The document describes plans for a usability testing session of the Lowe's Vendor Gateway application. The session aims to gather feedback on several aspects of the application, including processes for removing a user, updating contact information, and managing application access. Participants will work through scenarios and be asked questions to identify ease of use, terminology clarity, functionality gaps, and preferences around different design concepts. The session will be recorded and observed by other team members to capture participant insights.
This document provides an overview of a job portal project that aims to connect employers and job seekers. It includes sections on project definition, profile, tools used, scope and limitations, diagrams, use cases, and database tables. The project allows employers to post jobs, search candidates, and track applicants. Job seekers can create profiles, search and apply for jobs, and view company profiles. The system is built using HTML, CSS, JavaScript, and SQL Server for the frontend and backend. Diagrams include ERD, context, level 0 and 1, and use case diagrams. Future enhancements could include reports for employers and email alerts for matching jobs.
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3. Goal for the exercise
Talk to the key stakeholder in the organization to understand :
• Business
• Users and their workflows
• Business Challenges
• Pinpoints with the existing Application
• Review Existing application and articulate user experience, usability issues
• Propose an alternate workflow for one of the key workflow of the application
• Suggested wireframe sketches for the proposed workflow
6. YOUR & YOUR EMPLOYEES BIGGEST PINPOINTS
As gathered from various interviews & reviewing the application
7. Golden Living Stakeholders
• We spend huge amount of time and money in training our consultants, even after that they aren’t able to use the
application effectively” ( Jason)
• On an average Golden Living spends 3 full days per consultat
• Our consultants are not able to make effective recommendations ( Jason)
• As a business leader I am not able to show value( $ Savings) effectively to our clients.
• Although this application is used by only 40 people in the organization it generates more IT support tickets than any
other application used by Golden Living ( Mike)
• The workflow of the application is too complex, and our consultants don’t understand the workflow clearly
• It takes
• “Our UI is not at all intuitive”
Excerpts from the interviews
8. Key Business Challenges with respect toApios
• Time taken to complete a recommendation is very high : impacting
efficiency of the consultants on the ground
• Managers unable to show value to the customers : Reports generated by
the application is misleading
• Very high training time
• Very high volume of IT support tickets
10. Business Challenges vs UX Goals
Business Challenges Usability Goals
It takes too much time to complete a task for the
consultant : Efficiency
• Design new workflow to reduce number of
clicks, and task completion time.
• Increase efficiency by 50%
Very High training time • Application should be designed in such a
way that it provides necessary assistance to
the users, and minimize in person training
time : Goal reduce training time by 20%
Unable to show business value to clients • Optimized workflow for business leaders and
managers
• More control on report generation
12. User Profiles
• Pharmacy Consultant
• Age group 35-50
• Highly educated, and proficient with computer
• Regularly uses web applications for other day to day work ( emails, booking reservations, buying online etc)
• Key Task
• Assigned 10 facilities mostly in one region/state. Each facility has 100 patients in an average
• Mandate is to review all the patients in each facility every month. i.e. in an average 50 patients a day
• Key Task in Apios
• Select Facility > Search for a patient > Make recommendation, suggest Medication > Move to next patient>
• Generate report for the facility
• Management Team
• Age group 35-50
• Highly educated, and proficient with computer
• Regularly uses web applications for other day to day work ( emails, booking reservations, buying online etc)
• Key Task
• Review the status of the recommendations of the direct reports
• Generate reports as and when necessary for clients and business stakeholders
• Key Task in Apios
• Review recommendation status
• Generate report
14. Existing UI Evaluation : Selecting a Facility
1
2
3
1.The tab based navigation,
doesn’t match the workflow of
the consultant.
The multi modal navigation is
only helpful when user needs
to frequently jump around
between two different sets of
task or information
The workflow of a Pharmacy
consultant is very linear, and
the navigation model needs to
support that task flow
2. Why do we need a search
when in reality a Pharmacy
consultant is assigned 10-15
facilities?
The search here is
unnecessarily adding load to
the system, making it slow.
Increasing the number of
clicks for the consultant to find
a facility
3. Display ONLY the list of
Facilities that are relevant to
the consultant
15. Existing UI Evaluation : Selecting/Searching a Patient
1
2
1& 2. Just to go to patient list
user needs to :
1. Select the checkbox (1
click)
2. Click on the patient Drop
down ( 2 click)
3. Click on patient search ( 3
click)
Note : User can also directly
click on Facility code and go to
the first patient in that facility
( sorted in alphabetical order)
But that doesn’t serve any
purpose. Because the
Printed Census that the
consultant receives in the
facility doesn’t match that
order. So this navigation is
meaningless
3
16. Existing UI Evaluation : Suggestions 1
2
1. Remove the Top
Navigation. This is not
needed for the consultant.
Design a sequential
( modal) navigation that
matches the workflow of
the consultant
2. Remove search Facility
function from the
Pharmacy Consultant’s
view.
3. Show only the facilities
assigned to the consultant
4. The entire pagination can
be removed
3
4
17. Existing UI Evaluation : Patient Recommendation 1
2
1. Information duplicated in
multiple places. Lot of real-
estate wasted. Resulting in
scroll
2. This grid is filled with
irrelevant information
which can be easily
removed
3. Quite a few of these
buttons can also be
removed
4. This page is cluttered with
too much information
5. Key information “Order
Grid” that is needed by
the pharmacist to make a
recommendation is hidden
below the scroll.
6. The user have to scroll at
least 2-3 times to review
order grid and then make a
recommendation for a
patient3
4
18. 1. Order Grid is the most
critical information that the
Pharmacy consultant
needs to make a
recommendation. However
this is placed below the
fold.
2. Which means a consultant
needs to scroll down to
review the order grid and
scroll up again to review
the recommendations
before making any new
recommendation.
19. Existing UI Evaluation : Patient Recommendation : Suggestion1
2
1. Remove unnecessary
information from the page
and the grid.
2. Use maximum real estate
to display most critical
information
3. Reduce scroll by removing
irrelevant information
4. Redesign the
Recommendation grid with
clear segregation and
focus on key call to action
3
4
20. 1. The interaction here is very confusing.
2. The differentiation between For review,
and reviewed is not explicit.
3. What we understood from Jason is :
1. For review : is for auto generated
recommendations
2. Reviewed meas :
Recommendations reviewed but
doesn’t need to be submitted
3. Submitted: is for submit to doctors
4. This needs to be clearly communicated in
the UI
21. 1. According to Rick and
Jason no one uses this
dashboard as it doesn’t
help them in doing their
work faster.
2. The dashboard is not
categories as per priority
3. The links doesn’t directly
take them to the list of
patients under high risk. It
only allows them to view a
list.
22. Log In
Land on Last
visited Facility
Continue with
Last visited
Facility
Select
Another
Facility
Search Patient
Make
Recommendati
on
Select a new
Facility
Workflow Model to be explored : Option1
25. Design Consideration
The New work flow is designed with following
considerations :
1. The interface should match ( as much as possible) the actual
workflow of the consultants on the ground
2. The interface should aid/assists the consultants to complete his
immediate tasks while they are in a facility
3. The interface should provide what they need and only when they
need it ( just in time information).
4. Reduce unnecessary clutter from the screen and allow consultants
to focus on the task
26. Log In
Land on Last
visited Facility
Continue with
Last visited
Facility
Select
Another
Facility
Search Patient
Make
Recommendati
on
Select a new
Facility
Recommended Workflow :
Axure wireframe : http://gb0r4c.axshare.com/
27. 2
1
3
4
• Role Based access to Facility List.
• Finding a facility is now just one click. This
would almost reduce the time by 80%
• All time access to your facilities. Switching
between facilities is also one click.
• Show the facility List only when you need it.
Hide by clicking on the arrow.
2 • All time access to your dashboard.
• A dashboard from where you can quickly jump
to taking action
3 • Patient Search Always available.
• Search by first name/Last name/ward number
and quickly jump to the patient.
• No need to go to another screen for search
4 • List of all patients in one page
• Patient summary allows you to quickly jump to
patients on high alert
Proposed Wireframes : Facility List + Patient List
Axurewireframe:http://gb0r4c.axshare.com/
28. 1
1
2
• Hide the Facility Tab once you are in a facility.
• To switch back to another facility just open the panel and
click on another facility. Simple!
• In the current application it may take you 10 minutes or 10
clicks.
2 • Patient summary Panel allows you to quickly jump to
patients who are on high alert, with just one click!
• Imagine doing this with the existing application? Can you ?
J
Pain points Resolved
Finding a facility is a pain You see only
what you
need.
Yes
I am not able to review patients who are
on high alert and quickly take action on
them first
Patient
Summary.
Yes
We should have an option to switch
between facilities
Facility List
Left
Navigation
Yes
Most efficient way to find a patient is by
searching by last name
Search
always
available
Yes
Proposed Wireframes : Facility List + Patient List (2)
29. Proposed Wireframes : Recommendations (2)
1
21
• No scroll in the recommendations page, still you have all
the information you need to make a decision!
• Fields optimized, without missing out key information
• Click on “Recommendation History” to view past
recommendation history
2 • Your order grid is always visible. The pain of scrolling up
and down multiple times is gone!
• Adding an order, Discontinuing an order, or sorting orders
by status is just a single click
3 • Search For a Patient, add a new patient, or view the
entire patient list without leaving the recommendation
page
3
Pain points Resolved
I have to scroll everywhere,
Recommendations page is unusable!
No Scrolls
now !Yes
A consultant needs to scroll almost 3-4
times to view the order grid. They need
to see it always
Order grid is
always
visible. Yes
Not sure why some of the fields in the
recommendation grid is there
Unwanted
fields
removed. Yes
Too many clicks to search another
patient once I am done
Stay on the
same page.
Yes
30. Proposed Wireframes : Recommendations (3)
1
1
• Information grouped to match the workflow
• Tabs organized based on task
• Information revealed as an when it’s needed without
crowding the screen with everything
2
3
Pain points Resolved
Too many clicks to make a
recommendation
Yes
Very confusing
interactions. Not sure why
some of these buttons or
grids exist
Tasks
grouped
matching
the
workflow.
Yes
2
3
31. Proposed Wireframes : Recommendations (3)
1
• Show /Hide Order Grid with a single click
• Add a new order
• Search for an order
• Easy access to sorting order in one click
• Click on the checkbox and then click on
discontinue button to move the
discontinued order.
Pain points Resolved
Consultants need to see
the Order grid always
It’s there
now! Yes
They should be able to
easily
• add an order
• Search for an order
• Discontinue an order
• Sort orders
All with one
click! Don’t
you think
it’s easier
now?
Yes
5
3
4
2
5
1
2
3
4
5
32. Proposed Wireframes : Dashboard
1
• Finally a Dashboard that’s useful to
consultants
• Yes now they can
• Directly click on patients on high
alert and go to the patient list
• Take immediate action on pending
recommendations
• One click access to all their
favorite reports from dashboard
• What else do you need?
Pain points Resolved
No one uses the dashboard. It’s
of no use the way it is now
What do
you think
now ! Yes
Can’t click on the patients on
high alert and go to the list
Now you
can
Yes
Lot of information in the
dashboard is unnecessary
Only
contains
information
that’s
relevant
Yes
1
33. Proposed Wireframes : Patient Focused Navigation
1
Pain points Resolved
Finding a Patient takes too many click Not it’s just a click Yes
Mostly consultants use Search functionality to go to a a patient Search is always with the
consultant
Yes
• Patient Search Always available across the application
• Patient List is just 1 click away
• Add a new Patient from anywhere
• Patient Demographic Data is highlighted
1
34. Proposed Wireframes : Reports
1
• Reports are now better organized
• Reports are revealed based on your role.
1
35. Proposed Wireframes : Outcome Screen Simplified (1)
1
• No one is actually clear on what to do and
how to go about outcome screen
• It took 30 minutes discussion between
Jason and Rick to figure out what each of
the buttons “Add New”, “Add Current”,
“Change Drug” Does.
• There is no reason why “Save” and
Confirm buttons exist.
• We didn’t get sufficient time to get into
every details of the outcome screen. But
we strongly feel that there is a huge
opportunity to simplify this screen where
currently most of the consultants struggle.
• NOTE :
• Our recommendation is based on our
limited understanding of the Outcome
screen. This may not be completely
correct. A deeper dive into the business
workflow will allow us to further simplify or
modify this screen in a way that helps the
consultant
1
36. Proposed Wireframes : Outcome Screen (2)
1
• Better organization of content
• Clear classification between read only,
auto populated content and interactive
elements on the screen
• Removal of confusing buttons from the
screen
1
2
3
2 • Meaningful grouping of interaction.
• Example : Discontinue Drug and
Add current drug is only applicable
to Current Dosage
• Similarly add new Drug and
Change drug is applicable to
Proposed dosage
3 • Reveal information as and when
necessary
37. THANK YOU
• Email : subhasish.karmakar@gmail.com
• LinkedIn : http://www.linkedin.com/in/subhasishkSubhasish Karmakar
Independent UX Consultant
Portfolio
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