This document provides instructions for using Outlook email. It discusses that the Mail tab opens Outlook and shows incoming emails. It notes that your email address will display at the top and the Inbox folder holds new emails, indicated by a number next to Inbox. Receiving an email allows previewing the message before opening. Sending replies should address the person, answer questions concisely and positively, and sign off with your contact details. Tips are given for organizing emails into folders and maintaining a professional tone when corresponding.

1. Learning
slim communications
module one: e-
mails

5. Mail: In Office Outlook the Mail tab will automatically open; it
is always the home page. The bottom left corner will show a
blue highlighted Mail to indicate you are in your Emails/Mail
section of Outlook.
Your account: The email account you are given will appear at
the top of the page: [yourname]@hedgesbyharry.com. This lets
you know you are in your email account. If you are move your
cursor to the left hand side where your Hedges By Harry email
is and left click to select it.
Inbox: Under your email address on the left hand side of the
screen in a light gray box is the Inbox tab. Beside the word is a
tiny arrow. If you click this it will open a drop down menu of
folder you can create to organize emails. Without clicking the
arrow beside the Inbox you can view the new emails sent to
you.

7. Receiving an email: A number
will appear beside Inbox to
notify you that you have
received an email. When you
click inbox the email will
appear. In a split screen the
text of the email will display
allowing you to preview the
email before opening it.
This particular aspect of Office
Outlook is great because if you
are in the middle of a task and
notice an email you can
preview what you need to do
next. Or if waiting on a
response and have more than
one email you can preview the
emails to know who to deal
with and when accordingly.
Double click on the email you
want to read and it will appear
in a larger screen.

8. Sending Emails

11. Replying to Emails
There are two ways to reply to emails. One is with the email
window open and the other is in the Mail screen; either works
just fine.

12. 1.

13. 2.

14. Tips for Replying to Emails
When you are replying to an email you want to
include certain norms within the context while
making it personal, answering the question and
signing off as the respondent.
 Always address the person;
Ex. Hello [name],
 Reply answering any questions they’ve asked
in a form that is clean and concise or in the
order in which they asked.
Ex.
I replied letting the sender know it was received and
the email sample worked.
 Always have a positive attitude when replying
to emails; you are taking care of clients,
responding to management and answering any
alternate inquiries therefore ensuring a
positive, upbeat personality goes a long way
for representation of Hedges By Harry.
Tip: include happy faces,
exclamation points and positive
works as well as gratitude.
 Sign off or end the email by saying your name,
position, contact information and email. This is
vital to them getting a hold of you if they have
lost any information and know who the email
is from. It is just proper email format.
You can set an automated sign off; discussed
in Sending Emails section.