SlideShare a Scribd company logo
1 of 78
Understanding
Google+ and how it
can be used as a
marketing channel.
22
33
http://www.seerinteractive.com/blog
page 4© 2014 SEER Interactive | All Rights Reserved
55
Google+ is the social network and the
power behind it is the people. I’ve learned
success on the network is all about building
relationships which requires engaging your
audience and establishing trust and
authority.
66
The ultimate goal with social media is to
give more than you get – Eric Enge
Why Should We Invest In
Google+ As A Social Network
And Marketing Channel?
© 2014 SEER Interactive | All Rights Reserved page 8
Why Google+?
© 2014 SEER Interactive | All Rights Reserved page 9
10
© 2014 SEER Interactive | All Rights Reserved page 11
Why Google+?
• It’s a Google property
• Google is using our likes,
interests, connections and
search history to personalize
our experience and to better
understand and resolve our
search queries. I believe
Google is fully committed to
utilizing this personalized
search data for more targeted
ads – it’s not going anywhere
• Frequent and consistent
integrations with other Google
products and services
• Opportunity for community
building, brand awareness,
and authority
• Content amplification and
discovery
• Events/HOAs
• Hashtag Search
• Semantic Search
• Increased SERP real estate
both in and out of personalized
search
© 2014 SEER Interactive | All Rights Reserved page 12
Google+ is a Social Layer
In addition to being a social
network, Google+ is the
social layer for many of it’s
other products and
services.
page 13© 2014 SEER Interactive | All Rights Reserved
Google+: The Rise of a Social Network
What started as an invitation only “field test” has grown to be the world’s
second largest social networking site behind Facebook. Google+ now
claims over 500 million user accounts worldwide. In October 2013,
Google’s former Senior Vice President of Engineering, Vic Gundotra,
announced that Google+ had 300 million monthly active users.
page 14© 2014 SEER Interactive | All Rights Reserved
Future of Google+?
• “We’re superexcited about it because it’s a big service,
growing continuously, since we launched it, at a high rate,
and we’re making it better and better every day.”
page 15© 2014 SEER Interactive | All Rights Reserved
Not Provided
With the introduction of not provided in 2011,
online marketers saw the rise of logged-in
searches continue to grow.
page 16© 2014 SEER Interactive | All Rights Reserved
What Does That Have To Do With Google+?
More people searching
logged in = more
personalized search
results
page 18© 2014 SEER Interactive | All Rights Reserved
2012 Search Plus Your World
• In January 2012, Google introduced Search plus your
World which deepened and expanded personalized
search results by introducing Google+ people, pages,
and profiles into the search results of logged-in users.
Who thinks an
endorsement from
someone you know
might impact CTR?
page 19© 2014 SEER Interactive | All Rights Reserved
New Element of SERP Visibility
These new results added a new element to SERP visibility that was
no longer dependent on the algorithms Google traditionally relied
upon to rank and display search results.
page 20© 2014 SEER Interactive | All Rights Reserved
Quality vs. Quantity
While Pinterest and Facebook were responsible for driving the most
referral traffic to websites, YouTube, Google+ and LinkedIn drove the
most engaged visitors even though they were responsible for the
smallest number of referral visits.
An Active Presence On
Google+ =
Increased visibility in Google
Search, Google Hashtag
Search, Google+ Search,
YouTube & Gmail
page 22© 2014 SEER Interactive | All Rights Reserved
Visibility in Google+ Search
Optimizing your Google+ page and profile will increase the chances it
will appear for related search queries in Google+ and Google Search
page 23© 2014 SEER Interactive | All Rights Reserved
Additional Real Estate in SERPs
Verifying a Google+ brand page through a meta tag or Google WMT can provide
additional visibility for branded queries.
page 24© 2014 SEER Interactive | All Rights Reserved
Google+ Posts Are Getting Indexed
page 25© 2014 SEER Interactive | All Rights Reserved
Personalized Results - Additional Branding
Indexed brand posts can now display a branded
thumbnail in personalized search for users that have
them in circles and engage with the brand.
page 26© 2014 SEER Interactive | All Rights Reserved
Author Stats: Google+ Posts
page 27© 2014 SEER Interactive | All Rights Reserved
Events Are Getting Indexed
page 28© 2014 SEER Interactive | All Rights Reserved
Gmail Integration
Google is pushing for a brand’s Google+ page to become a destination
for visitors. This is FREE adverting space Google is giving brands which
reinforces Google’s commitment to Google+.
page 29© 2014 SEER Interactive | All Rights Reserved
Gmail – Google+ Integration
page 30© 2014 SEER Interactive | All Rights Reserved
YouTube Google+ Comment Integration
YouTube comments appear on Google+ streams, and Google+ video shares and
comments appear as YouTube comments. This integration is allowing Google to
stream huge amounts of traffic to Google+ from the world’s 2nd largest search
engine.
© 2013 SEER Interactive | All Rights Reserved page 31!
Google Search Integration: Hashtag Search
Use relevant, searched for, hashtags in posts for additional discovery and visibility in Google’s
hashtag search. This feature is one more way Google is integrating Google+ into Google
Search.
© 2013 SEER Interactive | All Rights Reserved page 32!
Google+ Embedded Posts
Embedding Google+ posts is a great way to provide context to a topic and
additionally allows readers to join an already active conversation.
Google+ provides an easy
way for users and brands
to embed Google+ posts
into your articles with just a
few lines of HTML code.
This feature allows users
to +1 and comment, or
follow the author or brand
directly from the post.
page 33© 2014 SEER Interactive | All Rights Reserved
Google Brand Badges
The Google+ badge allows visitors to engage with your brand directly from
the badge itself.
page 34© 2014 SEER Interactive | All Rights Reserved
Google+: Get Crawled Fast
page 35© 2014 SEER Interactive | All Rights Reserved
The Indirect Ranking Power of Google+
Create
Publish
Discovery
Share
Earn
While there is currently no evidence that Google+ post engagement leads
to rankings improvement for a webpage, when used correctly, Google+ can
be an effective content amplification tool.
page 36© 2014 SEER Interactive | All Rights Reserved
Google+ & Semantic Search
• Google, and other search engines, have begun to
incorporate Schema markup in conjunction with machine
learning, predictive analysis, and certain elements of
semantic search to help it understand the contextual
meaning behind webpages and the intent behind user’s
search queries.
• Google will utilize information from Google+ to analyze
connections, interactions, and search history to quickly
and accurately evaluate, personalize, and resolve user’s
search queries.
page 37© 2014 SEER Interactive | All Rights Reserved
Google+ & Schema.org
Google+ automatically adds the schema type of a person using schema.org/person markup and defines
the properties of name, description, image and URL. For business pages, Google+ automatically adds
the schema type of webpage and defines the properties of name, description, image and URL.
Hangouts On Air
page 39© 2014 SEER Interactive | All Rights Reserved
Google+ Hangouts on Air (HOAs)
Hangouts on Air allow you to broadcast
live conversations through your Google+
home page and YouTube channel.
All verified accounts on Google+ can
create a Hangout on Air
Your HOA will be automatically uploaded
to a linked YouTube account making it an
effective way to build your Google+ and
YouTube channel following.
• Discuss industry trends
• Discuss upcoming events or
conferences
• Review a product
• Discuss a new solution
• Resolve a question for your audience
• Who are your client’s SMEs?
• Who are your client’s partners?
• Who does your client sponsor?
• Who are the influencers in your
client’s industry?
page 40© 2014 SEER Interactive | All Rights Reserved
Link Google+ YouTube Channels
A quick way to see if your Google+ and YouTube channel are connected, is the
YouTube navigation link that will appear on the page once the properties are linked.
Resource: https://support.google.com/youtube/answer/2897336?hl=en
Creative Ways Brands Are
Using HOAs
page 42© 2014 SEER Interactive | All Rights Reserved
HOA: Toms
page 43© 2014 SEER Interactive | All Rights Reserved
HOA: Cadbury Egg
Cadbury was the official treat provider for the London 2012
Olympic & Paralympic Games and held an HOA with
Olympian Rebecca Adlington
page 44© 2014 SEER Interactive | All Rights Reserved
HOA: Coca-Cola
Coca-Cola held a Racing Member Family Hangout that gave
fans an opportunity to ask Nascar drivers questions.
page 45© 2014 SEER Interactive | All Rights Reserved
HOA: Dell
StorageIO is an vendor independent information technology (IT) advisory
consultancy firm providing services to the IT industry and acts as a
consultant for Dell. Dell invited Greg Schulz to have a HOA to discuss
Backup. U Data Protection
page 46© 2014 SEER Interactive | All Rights Reserved
HOA: Al Jazeera America
Al Jazeera promoted the hashtag #OpenEditorial, to encourage their
audience to post thoughts on stories that weren’t receiving adequate
coverage by the national news media. The best commenters were then
invited into a Hangout On Air to discuss the story.
page 47© 2014 SEER Interactive | All Rights Reserved
HOA: The Process
HOAs are an effective way to engage your community, increase
visibility for your brand, and simultaneously create an asset to be
shared on all shared/owned properties.
G+ YouTube Blog
48
page 49© 2014 SEER Interactive | All Rights Reserved
Google+ Communities
Engage Authority Destination
page 50© 2014 SEER Interactive | All Rights Reserved
Google+ Communities
Google+ communities provide brands with a unique opportunity for
thought leadership and community building. Having an established,
active, community could also increase relevance for topics and
keywords related to your brand which could lead to visibility in
Google+ AND Google search.
page 51© 2014 SEER Interactive | All Rights Reserved
Recruit Moderators
• SMEs
• Industry or topic experts
• Users who are passionate about your community
• You don’t have to do all the heavy lifting
page 52© 2014 SEER Interactive | All Rights Reserved
Good communities are…
• Moderated
• Moderators engaging with community members
• Community members engaging with other community
members
• Is considered a resource/destination for questions
regarding a product, topic or solution
Posting to other communities
page 54© 2014 SEER Interactive | All Rights Reserved
Posts That Get Flagged Get Rejected
page 55© 2014 SEER Interactive | All Rights Reserved
Don’t Spam!!
• Google+ has an aggressive spam filter in place. If you
share, be selective on where you share.
• Do share a unique post with a community that is properly
categorized and encourages meaningful discussion
• Don’t share the same post to multiple communities or to
your profile + a community.
• If there are multiple communities that could benefit from
the same information, I'd recommend spreading it out
over a period of days and creating a new message
unique to each community that encourages engagement.
page 56© 2014 SEER Interactive | All Rights Reserved
Google+: Engagement
• Don’t build your own ghost town!
page 57© 2014 SEER Interactive | All Rights Reserved
Give people a reason. Little effort = little engagement
page 58© 2014 SEER Interactive | All Rights Reserved
Follow Posting Best Practices
5959
Great Content Matters
View counts for business pages have replaced the +1 button and the
aggregate count for all +1s on a brand page. A view is counted as a view
of your profile or page, and all of your images and posts that you share.
Engagement & Advocacy
page 61© 2014 SEER Interactive | All Rights Reserved
The story of Jon
6262
page 63© 2014 SEER Interactive | All Rights Reserved
Brands Supporting Their Community
I Share BuzzStream
Shares
Moz Shares
Inbound links increase the
authority of profiles, pages
and communities
6565
6666
http://searchengineland.com/how-google-plus-profiles-pages-gain-search-authority-176828
page 67© 2014 SEER Interactive | All Rights Reserved
Google+ Communities
page 68© 2014 SEER Interactive | All Rights Reserved
Google+ Communities
• Communities can gain
authority and visibility.
• Both inside and
outside personalized
search!!!!!
While the query matches the title of the community, it’s important to note that
its outranking other articles that are also optimized for the query.
page 69© 2014 SEER Interactive | All Rights Reserved
How is this happening?
1. They are providing a great user experience
2. Because they are providing a great user experience they are
earning links
70
Building a Community on Google+ = Building
Relationships With Your Audience
7171
Build the authority of your
community and page by
providing a great user
experience
page 72© 2014 SEER Interactive | All Rights Reserved
How To Succeed on Google+
Optimize
Engage
Create an
experience
Turn followers
into
advocates
7777
I’ve Only Scratched The
Surface
page 78© 2014 SEER Interactive | All Rights Reserved

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Using Google+ As A Marketing Channel

  • 1. Understanding Google+ and how it can be used as a marketing channel.
  • 2. 22
  • 4. page 4© 2014 SEER Interactive | All Rights Reserved
  • 5. 55 Google+ is the social network and the power behind it is the people. I’ve learned success on the network is all about building relationships which requires engaging your audience and establishing trust and authority.
  • 6. 66 The ultimate goal with social media is to give more than you get – Eric Enge
  • 7. Why Should We Invest In Google+ As A Social Network And Marketing Channel?
  • 8. © 2014 SEER Interactive | All Rights Reserved page 8 Why Google+?
  • 9. © 2014 SEER Interactive | All Rights Reserved page 9
  • 10. 10
  • 11. © 2014 SEER Interactive | All Rights Reserved page 11 Why Google+? • It’s a Google property • Google is using our likes, interests, connections and search history to personalize our experience and to better understand and resolve our search queries. I believe Google is fully committed to utilizing this personalized search data for more targeted ads – it’s not going anywhere • Frequent and consistent integrations with other Google products and services • Opportunity for community building, brand awareness, and authority • Content amplification and discovery • Events/HOAs • Hashtag Search • Semantic Search • Increased SERP real estate both in and out of personalized search
  • 12. © 2014 SEER Interactive | All Rights Reserved page 12 Google+ is a Social Layer In addition to being a social network, Google+ is the social layer for many of it’s other products and services.
  • 13. page 13© 2014 SEER Interactive | All Rights Reserved Google+: The Rise of a Social Network What started as an invitation only “field test” has grown to be the world’s second largest social networking site behind Facebook. Google+ now claims over 500 million user accounts worldwide. In October 2013, Google’s former Senior Vice President of Engineering, Vic Gundotra, announced that Google+ had 300 million monthly active users.
  • 14. page 14© 2014 SEER Interactive | All Rights Reserved Future of Google+? • “We’re superexcited about it because it’s a big service, growing continuously, since we launched it, at a high rate, and we’re making it better and better every day.”
  • 15. page 15© 2014 SEER Interactive | All Rights Reserved Not Provided With the introduction of not provided in 2011, online marketers saw the rise of logged-in searches continue to grow.
  • 16. page 16© 2014 SEER Interactive | All Rights Reserved What Does That Have To Do With Google+?
  • 17. More people searching logged in = more personalized search results
  • 18. page 18© 2014 SEER Interactive | All Rights Reserved 2012 Search Plus Your World • In January 2012, Google introduced Search plus your World which deepened and expanded personalized search results by introducing Google+ people, pages, and profiles into the search results of logged-in users. Who thinks an endorsement from someone you know might impact CTR?
  • 19. page 19© 2014 SEER Interactive | All Rights Reserved New Element of SERP Visibility These new results added a new element to SERP visibility that was no longer dependent on the algorithms Google traditionally relied upon to rank and display search results.
  • 20. page 20© 2014 SEER Interactive | All Rights Reserved Quality vs. Quantity While Pinterest and Facebook were responsible for driving the most referral traffic to websites, YouTube, Google+ and LinkedIn drove the most engaged visitors even though they were responsible for the smallest number of referral visits.
  • 21. An Active Presence On Google+ = Increased visibility in Google Search, Google Hashtag Search, Google+ Search, YouTube & Gmail
  • 22. page 22© 2014 SEER Interactive | All Rights Reserved Visibility in Google+ Search Optimizing your Google+ page and profile will increase the chances it will appear for related search queries in Google+ and Google Search
  • 23. page 23© 2014 SEER Interactive | All Rights Reserved Additional Real Estate in SERPs Verifying a Google+ brand page through a meta tag or Google WMT can provide additional visibility for branded queries.
  • 24. page 24© 2014 SEER Interactive | All Rights Reserved Google+ Posts Are Getting Indexed
  • 25. page 25© 2014 SEER Interactive | All Rights Reserved Personalized Results - Additional Branding Indexed brand posts can now display a branded thumbnail in personalized search for users that have them in circles and engage with the brand.
  • 26. page 26© 2014 SEER Interactive | All Rights Reserved Author Stats: Google+ Posts
  • 27. page 27© 2014 SEER Interactive | All Rights Reserved Events Are Getting Indexed
  • 28. page 28© 2014 SEER Interactive | All Rights Reserved Gmail Integration Google is pushing for a brand’s Google+ page to become a destination for visitors. This is FREE adverting space Google is giving brands which reinforces Google’s commitment to Google+.
  • 29. page 29© 2014 SEER Interactive | All Rights Reserved Gmail – Google+ Integration
  • 30. page 30© 2014 SEER Interactive | All Rights Reserved YouTube Google+ Comment Integration YouTube comments appear on Google+ streams, and Google+ video shares and comments appear as YouTube comments. This integration is allowing Google to stream huge amounts of traffic to Google+ from the world’s 2nd largest search engine.
  • 31. © 2013 SEER Interactive | All Rights Reserved page 31! Google Search Integration: Hashtag Search Use relevant, searched for, hashtags in posts for additional discovery and visibility in Google’s hashtag search. This feature is one more way Google is integrating Google+ into Google Search.
  • 32. © 2013 SEER Interactive | All Rights Reserved page 32! Google+ Embedded Posts Embedding Google+ posts is a great way to provide context to a topic and additionally allows readers to join an already active conversation. Google+ provides an easy way for users and brands to embed Google+ posts into your articles with just a few lines of HTML code. This feature allows users to +1 and comment, or follow the author or brand directly from the post.
  • 33. page 33© 2014 SEER Interactive | All Rights Reserved Google Brand Badges The Google+ badge allows visitors to engage with your brand directly from the badge itself.
  • 34. page 34© 2014 SEER Interactive | All Rights Reserved Google+: Get Crawled Fast
  • 35. page 35© 2014 SEER Interactive | All Rights Reserved The Indirect Ranking Power of Google+ Create Publish Discovery Share Earn While there is currently no evidence that Google+ post engagement leads to rankings improvement for a webpage, when used correctly, Google+ can be an effective content amplification tool.
  • 36. page 36© 2014 SEER Interactive | All Rights Reserved Google+ & Semantic Search • Google, and other search engines, have begun to incorporate Schema markup in conjunction with machine learning, predictive analysis, and certain elements of semantic search to help it understand the contextual meaning behind webpages and the intent behind user’s search queries. • Google will utilize information from Google+ to analyze connections, interactions, and search history to quickly and accurately evaluate, personalize, and resolve user’s search queries.
  • 37. page 37© 2014 SEER Interactive | All Rights Reserved Google+ & Schema.org Google+ automatically adds the schema type of a person using schema.org/person markup and defines the properties of name, description, image and URL. For business pages, Google+ automatically adds the schema type of webpage and defines the properties of name, description, image and URL.
  • 39. page 39© 2014 SEER Interactive | All Rights Reserved Google+ Hangouts on Air (HOAs) Hangouts on Air allow you to broadcast live conversations through your Google+ home page and YouTube channel. All verified accounts on Google+ can create a Hangout on Air Your HOA will be automatically uploaded to a linked YouTube account making it an effective way to build your Google+ and YouTube channel following. • Discuss industry trends • Discuss upcoming events or conferences • Review a product • Discuss a new solution • Resolve a question for your audience • Who are your client’s SMEs? • Who are your client’s partners? • Who does your client sponsor? • Who are the influencers in your client’s industry?
  • 40. page 40© 2014 SEER Interactive | All Rights Reserved Link Google+ YouTube Channels A quick way to see if your Google+ and YouTube channel are connected, is the YouTube navigation link that will appear on the page once the properties are linked. Resource: https://support.google.com/youtube/answer/2897336?hl=en
  • 41. Creative Ways Brands Are Using HOAs
  • 42. page 42© 2014 SEER Interactive | All Rights Reserved HOA: Toms
  • 43. page 43© 2014 SEER Interactive | All Rights Reserved HOA: Cadbury Egg Cadbury was the official treat provider for the London 2012 Olympic & Paralympic Games and held an HOA with Olympian Rebecca Adlington
  • 44. page 44© 2014 SEER Interactive | All Rights Reserved HOA: Coca-Cola Coca-Cola held a Racing Member Family Hangout that gave fans an opportunity to ask Nascar drivers questions.
  • 45. page 45© 2014 SEER Interactive | All Rights Reserved HOA: Dell StorageIO is an vendor independent information technology (IT) advisory consultancy firm providing services to the IT industry and acts as a consultant for Dell. Dell invited Greg Schulz to have a HOA to discuss Backup. U Data Protection
  • 46. page 46© 2014 SEER Interactive | All Rights Reserved HOA: Al Jazeera America Al Jazeera promoted the hashtag #OpenEditorial, to encourage their audience to post thoughts on stories that weren’t receiving adequate coverage by the national news media. The best commenters were then invited into a Hangout On Air to discuss the story.
  • 47. page 47© 2014 SEER Interactive | All Rights Reserved HOA: The Process HOAs are an effective way to engage your community, increase visibility for your brand, and simultaneously create an asset to be shared on all shared/owned properties. G+ YouTube Blog
  • 48. 48
  • 49. page 49© 2014 SEER Interactive | All Rights Reserved Google+ Communities Engage Authority Destination
  • 50. page 50© 2014 SEER Interactive | All Rights Reserved Google+ Communities Google+ communities provide brands with a unique opportunity for thought leadership and community building. Having an established, active, community could also increase relevance for topics and keywords related to your brand which could lead to visibility in Google+ AND Google search.
  • 51. page 51© 2014 SEER Interactive | All Rights Reserved Recruit Moderators • SMEs • Industry or topic experts • Users who are passionate about your community • You don’t have to do all the heavy lifting
  • 52. page 52© 2014 SEER Interactive | All Rights Reserved Good communities are… • Moderated • Moderators engaging with community members • Community members engaging with other community members • Is considered a resource/destination for questions regarding a product, topic or solution
  • 53. Posting to other communities
  • 54. page 54© 2014 SEER Interactive | All Rights Reserved Posts That Get Flagged Get Rejected
  • 55. page 55© 2014 SEER Interactive | All Rights Reserved Don’t Spam!! • Google+ has an aggressive spam filter in place. If you share, be selective on where you share. • Do share a unique post with a community that is properly categorized and encourages meaningful discussion • Don’t share the same post to multiple communities or to your profile + a community. • If there are multiple communities that could benefit from the same information, I'd recommend spreading it out over a period of days and creating a new message unique to each community that encourages engagement.
  • 56. page 56© 2014 SEER Interactive | All Rights Reserved Google+: Engagement • Don’t build your own ghost town!
  • 57. page 57© 2014 SEER Interactive | All Rights Reserved Give people a reason. Little effort = little engagement
  • 58. page 58© 2014 SEER Interactive | All Rights Reserved Follow Posting Best Practices
  • 59. 5959 Great Content Matters View counts for business pages have replaced the +1 button and the aggregate count for all +1s on a brand page. A view is counted as a view of your profile or page, and all of your images and posts that you share.
  • 61. page 61© 2014 SEER Interactive | All Rights Reserved The story of Jon
  • 62. 6262
  • 63. page 63© 2014 SEER Interactive | All Rights Reserved Brands Supporting Their Community I Share BuzzStream Shares Moz Shares
  • 64. Inbound links increase the authority of profiles, pages and communities
  • 65. 6565
  • 67. page 67© 2014 SEER Interactive | All Rights Reserved Google+ Communities
  • 68. page 68© 2014 SEER Interactive | All Rights Reserved Google+ Communities • Communities can gain authority and visibility. • Both inside and outside personalized search!!!!! While the query matches the title of the community, it’s important to note that its outranking other articles that are also optimized for the query.
  • 69. page 69© 2014 SEER Interactive | All Rights Reserved How is this happening? 1. They are providing a great user experience 2. Because they are providing a great user experience they are earning links
  • 70. 70 Building a Community on Google+ = Building Relationships With Your Audience
  • 71. 7171 Build the authority of your community and page by providing a great user experience
  • 72. page 72© 2014 SEER Interactive | All Rights Reserved How To Succeed on Google+
  • 78. page 78© 2014 SEER Interactive | All Rights Reserved