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ONLINE DIALOGU E
G u i d i n g y o u t o d i g i t a l m a t u r i t y 
# o n l i n e o p t i m i s e r s # A B 4 0 L o n d o n 
2 0 1 4 / 0 5 / 2 8 
G ROWTH
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Thank you
#AB40
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
A/B-testing
FUN
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
A/B-testing
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
We optimize
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
In business
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
We’re sooooo slow
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Optimisation needs more impact
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Start-up world
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Investing in Start-ups
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Grow fast
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Or…
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Get out of the office
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Getting to know your customer
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Being trained
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Learning from every conversation
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
The web
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Digging through log files
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Trying to improve
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
I learned about him
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Quality circle
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
So I started with:
0 / 1 Testing
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Then I learned about this story…
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Bill Murray
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Trying to get the girl
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Constant testing environment
A / B Testing
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
They can’t learn like that!
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Better Dialogue Optimization
Winner!!
Variation
B!
Variation
A!
Default!
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
I started with this stuff
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
On with the “Dramatic changes”
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
How does Bill finally win Andie?
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Why is your visitor here?
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
How can you

help your visitor

to fullfil his needs?
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
It’s not about conversion optimization
It’s about learning
how to serve your visitors!
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Ever been to Vegas?
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Automate the non learning stuff!
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Testing costs time
Use it to LEARN
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
FA C T & A C T 
&
Tell
Combine
Analyze
Test
Create
Analyze
Find
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Data Driven
Data Driven
Data Driven
Data Driven
Data Driven
Data Driven
Data Driven
Data Driven
Data Driven
Data Driv
Data Driven
Data Drive
Data Driven
 @ To n W
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Persuasion Psychologist
Persuasion Psychologist
Persuasion Psychologist
Persuasion Psychologist
Persuasion Psychologist
on Psychologist
Persuasion Psion Psychologist
Persuasion Psych
sion Psychologist
@ B a r t S
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
CRO magic
Data Driven
 Persuasion Psychology
+
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Wheel-of-persuasion.com
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Autonomy
+25% sales
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
But.. same test
Significant more
submits, but..
Less registrations
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Layering
+14%
sales
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Statistics please…
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Obey the rules
1.  Get a good test population

2.  You will find winning losers
3.  You will have losing winners

You need to re-test
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
Use psychology insights
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
So you will learn
Email: ton@onlinedialogue.com
onlinedialogue.com
 Twitter: @TonW #optimize
And have the happy end
ONLINE DIALOGU E
G u i d i n g y o u t o d i g i t a l m a t u r i t y 
# o n l i n e o p t i m i s e r s # A B 4 0 L o n d o n 
2 0 1 4 / 0 5 / 2 8 
G ROWTH

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