Originally presented at the Wainhouse Research CSP Summit Berlin on 19 April 2010. In this session, NovartisPharma AG, a global pharmaceutical firm, will discuss their current use and deployment of collaboration services. As Unified Communications (UC) emerges, what role will they play with collaboration services? Will organizations use the “built-in” audio and web conferencing services in UC, integrate third party services, or leave then as standalone? This session offers a unique insight into what users really think and will likely do as UC emerges Gerold Furler works within Architecture, Engineering and Design for Global Infrastructure Services at NovartisPharma AG