Melanie Johnson is seeking a position in office management, guest services, call center, or sales. She has over 10 years of experience in hospitality, call center, and office management roles. Her most recent position was as General Manager of Rodeway Inn & Suites where she was responsible for day-to-day operations, recruiting, training, budgeting, and ensuring guest satisfaction. She is looking to expand her experience in a new role.

1. Melanie Johnson
(505) 331-3059 Cell (218) 554-4145 Alt Email mixie73@gmail.com
1250 El Cajon Blvd 138
El Cajon, Ca 92020
O b j e c t i v e
I am seeking a position focusing on office management, guest services, call center, and sales.
W o r k E x p e r i e n c e
General Manager- Hospitality
2015-Present
Rodeway Inn & Suites- El Cajon, CA
● Responsible for the overall day to day operations.
● Recruiting and training of new associates.
● Responsible for obtaining all budgeting and revenue goals. Monitor and maintain
financial performance.
● Responsible for overall guest satisfaction.
​In-Bound Sales Representative- Call Center
June 2015- Dec 2015
​DigiKey Electronics- Thief River Falls, MN
● Processed sales inquiries by phone, fax, and email.
● Respond to customer inquiries via phone, fax, email, and Internet.
● Direct customer inquiries to appropriate department or person.
● Any other assignments delegated to me.
Telecommunications Officer- Call Center
2015
Polk County Sheriff Office Crookston, MN
● Receive complaints and requests from the public concerning emergencies, crimes and service calls. Dispatches
police officers on emergencies, police calls and service calls. Makes a judgement as to priority of calls and
dispatches officers accordingly.
● Keeps records of every dispatched call (includes time call received, time officer dispatched, time officer arrived at
scene, time call completed, nature of call, officer dispatched, and disposition of call).
● Assist Officers while on patrol, monitoring patrol units, ensuring Officer safety.
● Oversee several computer systems while operating radio communications, and phone lines.
Hotel Manager- Hospitality
2012-2015
Seven Clans Casino, Hotel, and Indoor Water Park -Thief River Falls, MN
● Responsible for payroll, departmental accounting, and purchasing.
● Create yearly business plans.
● Ensuring that all departments operational budget are set in place and controlled effectively.
● Developed and implemented hotel policies and procedures.

2. Melanie Johnson
(505) 331-3059 Cell (218) 554-4145 Alt Email mixie73@gmail.com
1250 El Cajon Blvd 138
El Cajon, Ca 92020
R e f e r e n c e s
Personal and professional references available upon request.