1. SHAFAQUATH ALI
No:17/2,1st Cross, HSR 7th Sec, Near Madina Mosque, Bomanahalli, Bangalore-560068, India
Contact: +91-9880010191, ®: +91-080-25726269
Email, shafaquath.ali@gmail.com, shaf_ali@rediffmail.com
OPERATIONS MANAGER- BPO/KPO INDUSTRY
PROFILE
 Competent and result oriented professional offering 11 years of experience across the Service Industry
In functions of Order management, inventory, procurement, supply chain, Accounts Payable/Receivable and
Collections.
Core Competencies
ISO Internal Audit  Order Management  Procurement  Oracle R12 end-user functions  Process Improvements 
Team & process Management  SLA Compliance  Performance Appraisal  Resource Planning & Management 
Customers’ Queries Resolution  Quality Control  Training & Development
PROFESSIONAL EXPERIENCE
CLEARPATH HEAVY ENGINEERING since July 2014 till date
This is a proprietorship concern of my family. The service offered is in cylindrical turning of forged steel into given
dimensions which are used for manufacturing auto components.
Manager (Operations, purchase, finance management, vendor & customer rela tions)
Working strength of 4 employees.
Managing day to day operations like prioritizing work load, Dispatch of finished goods, inventory of consumables etc.
Employee management like generating salary slips, overtime report
Maintaining financial books for filing VAT returns and income tax returns, invoice to customers
Customer relations for new orders and timely delivery of services
Vendor relations for routine and adhoc purchases of consumables and services
UNISYS since Aug’06 to June 2014
Unisys is a worldwide information technology consulting services and solutions company expertise in Aviation technology,
High end servers, and software and Hardware maintenance contracts
Manager Order to Cash (OTC) and Procure to Pay(P2P)– SSC (Shared Service Center)
Domain knowledge of Order Management, procurement and inventory.
Oracle R12 end user experience in OM and procurement modules.
Key tasks performed in OTC area ,
a) Creation of Sales Orders b) Purchase Orders via OM for resale, c) Orders Amendments,…………………………
d) Billing(Invoice and Credits) e) Return orders to stock (RTS) f) Collections g) Creating Maintenance Service
Contracts and Billing
Key tasks performed in P2P area
a) Creation of Purchase orders via SSP5 application, b) Vendor Liaison for order fulfillment, c) Liaison
between Vendor and Sales d) Receipting and Shipping task e) Return to Vendor(RTV), f)
Commercial Invoices via Trade Sphere g) Order via Cisco Commerce Workspace h) Logistic activity of Traders
entry update and BPS shipment tracking. I) working closely with Accounts payable for vendor payments.
Most of these activities are performed in Oracle ERP.
The team in combine strength is of 35 processors and 4 Team leads
Primary deliverables as a Manager
 Publishing periodical dashboard metrics

2.  Providing statistical feedback to internal customers’ and SSC management on input received to improve process
efficiencies. .
 Ensuring the process adheres to the approved Statement of Work.
 Monthly signoff on various SOX audit checkpoints.
 Demonstration of SOX 404 system and manual controls with external Audit firm.
 Report cost per service for all teams each quarter to top management.
 Preparing month end accrual sheet
 Coordinate with field sales representatives and customer relation managers of all countries to provide administrative
assistance in setting up service contracts
 Flag the respective area sales manager of customers failing to make payments within stipulated time.
 Identify and improve cost and productive effectiveness
 Managing Attrition and recruitments
 Enable teams’ professional development.
Other projects/achievements
 Transition of OM , Procurement and logistic process from US to India
 Successfully conducted ISO 9001_2008 internal audit for various internal teams.
 Participant in Six sigma project to reduce unproductive exchange of mail with its internal customers.
 Driving continuous process improvement LEAN programs for various functions
 Conferred certificate for displaying professional culture, signed off by India Director, Shared Service Center.
 Conferred certificate of excellence in work, signed off by Global Director, Technology and Services (Internal Customer)
Certification
 ISO 9001_2008 internal auditor.
 ITIL V3 Foundation
ACCENTURE Feb’04 – Jul’05
Process Associate - Accounting services (Accounts Payable)
 Processed Retail site invoices of US leading Petrochemical Company.
 Received scanned invoices to be manually entered in the process system
 Diagnosed errors and provided online resolution for internet related issues and set up sub accounts and registered
them in the main server.
 Developed a team environment that ensures that all team members perform at a consistently level & plan to make
sure to utilize individual competency of each team member.
 Initiated Process improvement responsibilities and planning the tasks assigned to team
FIRSTSOURCE previous known as ICICI (ONESOURCE) Oct’01 – Feb’04
Process Analyst (Accounts Receivables)
 Cleared problem invoices in the Queue in coordination with the customers.
 Handled processing of Telephone Payables Invoices of Telecom giant MCI
 Processed customer requests such as connection, disconnection basically of long distance services
 Provided training to new associates in the team.
EDUCATIONAL CREDENTIALS
Masters in Business Administration, Apr 2006
Madurai Kamaraj University
Bachelor of Business Administration May 2001
Madras University
Proficient in MS Excel, Power Point, MS word
Date of Birth: 6thJun’80
Passport No: J0348574 (Active US B1 Visa)
References: Available on Request