UNLOCK
WITH BONITA OPEN SOLUTION




                            1
AGENDA

•   About BonitaSoft

•   About Bonita Open Solution

•   Why adding flexibility to Salesforce.com

•   Use cases

•   Demo

•   How can BonitaSoft help you



                                               2
ABOUT BONITASOFT



                   3
#1 IN OPEN SOURCE BPM
                               AWARDS

•   1,500,000 DOWNLOADS
•   40,000 COMMUNITY MEMBERS
•   450 CUSTOMERS
• 100 EMPLOYEES
• 60 TECH & SI PARTNERS


                                        4
“Bonita Open Solution is the only
open-source product that meets
Gartner's definition of a BPMS.”
Open Source BPM report, June 2011




                                    5
KEY MILESTONES
Democratizing BPM for more than 10 years



 2001                        2003




  Bonita project             Bonita project is
  is founded                 supported by Bull S.A.




                                                      6
FUNDING
€12.5 Millions to to fuel continued worldwide growth

• 2009 | €2.5 Millions
   1st round: Ventech and Auriga Partners

• 2010 | €2 Millions
   Additional 1st round: Ventech and Auriga Partners


• 2011 | €8 Millions
   2nd round: Ventech, Auriga Partners and Serena Capital




                                                            7
EXAMPLE USAGE SCENARIOS

   HELP DESK           SALES ORDER       E-GOVERNMENT
                       MANAGEMENT




                                           Canary Islands


  Internal ticketing     Automated        E-Government
  / support request      sales order     apps (centralized
     applications       management         & clustered)

  Key benefits:         Key benefits:     Key benefits:
  response times          increased         dramatically
    significantly        processing       reduced admin.
      reduced          capacity by 30%         costs




                                                             8
450 CUSTOMERS IN 50 COUNTRIES
WHAT WE DO.

Delivering Business Efficiency by turning
Processes into Applications

HOW WE DO IT.                       THE BENEFITS.
•   Graphical Studio                •   Improved collaboration
•   Business & Tech collaboration   •   Fast IT alignment to business
•   Processes + Apps + Analytics    •   Easy to update & maintain
•   Process templates               •   Immediate ROI
ABOUT BONITA OPEN SOLUTION



                             11
DESIGN.
          Bonita Studio

          • Notation
            BPMN 2.0

          • Customized
            per user
            profile

          • Drag-n-drop
            application
            development




                       12
CONNECT.




     … to almost any Information System

                                          13
RUN.




   In Bonita UserXP Inbox or as a standalone application

                                                     14
ARCHITECTURE

Bonita User Experience              Bonita Apps    Your Apps
                                                               IS
          •   Manage tasks
          •   Monitor processes                                E-Mail


                                                                DB
                 API (Java,EJB, Web Service)
                                                               LDAP
 BAM            User        Task        Process
BI/KPIs        Mgmnt.      Mgmnt.       Mgmnt.    Connectors
                                                                CRM
               Bonita Execution Engine
                                                                ERP

               Bonita Studio (clients)                         …


                                                                        15
SOLUTION BENEFITS

         Business Users (process owners)
        • Build the most productive process for your
          department
        • Quickly discover bottlenecks in your process
        • Process more items with the same headcount
        • React more quickly with real-time monitoring
        • Get IT deliver the system you expected




                                                         16
SOLUTION BENEFITS

         Technical Users
        • Easily capture business requirements
        • Quickly deploy web based applications for the
          End Users
        • Fast connect End Users to other systems
        • Monitor the performance of the application to
          ensure no loss of productivity
        • Prove technical value through increased
          department productivity




                                                          17
SOLUTION BENEFITS

         End-Users
        • Better prioritize which task(s) need to be
          completed first
        • More quickly complete the tasks assigned to them
        • Gain a better understanding of what has been
          completed during the process
        • Collaborate with other users to more quickly
          complete the process




                                                             18
WHY ADDING FLEXIBILITY
TO SALESFORCE.COM



                         19
LOCKS IMPOSED BY SALESFORCE
    Some examples ...


•   User licenses             •   Limited workflow

•   Detect duplicates         •   API calls

•   Interface customization   •   File Storage

•   Mass emailing             •   Third party applications




                                                             20
USE CASES
Salesforce + Bonita Open Solution: a perfect match




                                                     21
LEAD CREATION VALIDATION




                  Insurance




                  Automotive     Import in
website
                                Salesforce



                   Banking

                                       22
OTHER CASES


•   PROPOSAL VALIDATION
    > Allow non-Salesforce users to intervene in the
    process

•   DATA GOVERNANCE (MDM)
    > Account validation process

• CONTRACT VALIDATION
  > Each validated contract is logged in an Enterprise
Content Management tool (ECM)


                                                         23
DEMO
PLEASE CLICK HERE TO WATCH THE VIDEO



                                       24
MARKETING AUTOMATION


•   Automatic deduplication: clean database

•   Nurturing before assignment: only mature leads are
    inserted into Salesforce

•   Avoid expensive marketing automation tool (Marketo,
    Eloqua…)




                                                          25
FROM WEBSITE FORM
TO INSERTED LEAD

•   Filling of the download form on BonitaSoft’s website

•   Deduplication by Bonita
    > For new leads:
    - Email nurturing then lead creation into Salesforce


    > For existing leads and contacts:
    - “Welcome back” email
    - Adding a notification on lead and contact page



                                                           26
MARKETING AUTOMATION




                 Duplicate ?



                               1   2             3
                      No
Website                            Update into
                Yes                Salesforce

      Welcome
       back


                                                     27
HOW CAN BONITASOFT HELP YOU
Commercial offerings



                              28
COMMERCIAL OFFERINGS
We support your projects and accelerate their success

•   Professional Services
    - Training
    - Certification in development and administration
    - Consulting: On-Site or Remote

•   Annual Subscription Pack (SP)
    - Gold or Platinum Technical Support
    - Features to facilitate collaboration, speed development, aid
      testing and deployment




                                                                     29
CONSULTING SERVICES
•   Process Design
    Definition and agreement among stakeholders

•   Evaluation of Impact
    On hardware, existing software, external data, etc.

•   Process Optimization
    Feedback to business to adjust the process to ensure
    it is optimized from a technical and business prospective

•   Testing
    Ensure business requirements match implementation

•   Production
    Performance and growth are ensured


                                                                30
BONITASOFT SUBSCRIPTIONS
Bonita Open Solution
• Open source license
• Free of charge
• Community support


Subscription Packs
• Commercial license       Team collaboration
• Professional Support     • Shared repository
• Software Upgrades        • Productivity features




      Mission-critical     Business driven
      • Monitoring         • Process templates
      • Error management   • Custom profiles
SUBSCRIPTION PACK ADDED-VALUE

Accelerate your project with productivity features:
   • Increase collaboration and communicate with your
     stakeholders and colleagues
   • Advanced productivity
   • Business process templates ensure fast progress

Secure your project from the beginning:
   • Incident management
   • Bug fixing




                                                        32
BONITA OPEN SOLUTION EDITIONS
                                                            Subscription Packs
   Open Source                      Teamwork                      Efficiency             Performance
     For first projects        Collaborative environments     Advanced environments        Mission-critical

• Graphical modeling       •   Shared repository
• User preferences         •   Development productivity          Teamwork
• Connectors, e.g.:        •   Documentation generation
 Email, Secure Web
 Services, Drools
                           •
                           •
                               Search
                               Custom reports &                        +                   Efficiency
• Form designer
• BPMN 2.0                 •
                               dashboards
                               LDAP synchronization          • Custom profiles                  +
• Versioning               •   Secure graphical              • Process templates:
• Simulation                   Web Services discovery         HR, Finance, Quality
• Multi-tenancy            •   Salesforce Connector           & IT management
• Widget hints, tooltips   •   Built-in document mgmnt.      • Enterprise document    • Resource monitoring
• Online documentation     •   Generate PDF from data          management (CMIS)      • Process monitoring
• User guidance            •   Custom look-n-feel            • SAP Connector          • Error management

                           • Gold professional support       • Gold or platinum       • Gold or platinum
                                                               professional support     professional support


                                                                                                              33
CUSTOMER SUPPORT LEVELS
Support levels                         Gold                        Platinum
Support Hours                9am to 5pm on business days               24/7

Number of Contacts                        2                             5

Support Portal                           Yes                           Yes

Phone Support                            No                            Yes

Number of Cases                       Unlimited                      Unlimited

Initial Response Time (S1)        3 business hours                    2 hours

Patches                                  Yes                           Yes

Online Resources                Getting started guides     Full access to Knowledge Base




                                                                                      34
TIME ZONES OF REFERENCE

From GMT+1
      (CET)
       Paris
      Berlin
     Madrid


    To GMT-8
         (PT)
San Francisco
  Los Angeles
   Vancouver




                             35
ACCELERATE YOUR BUSINESS SOLUTIONS
Corporate Function Process Templates
Human Resources
- Recruitment & Selection
- On-boarding
- Paid Time-Off
Corporate Finance
- Procure-to-Pay
Quality Management
- Process Governance
IT Management
- Claims Management

More to come …



                                       36
QUESTIONS



            37
THANK YOU, AND…
Stay connected with us!




  CORPORATE WEBSITE                      OPEN SOURCE COMMUNITY
  •   Product & Services descriptions    • Forums
  •   References & Use Cases             • Contributions
  •   Webinars & White papers            • Source Code


      youtube.com/      twitter.com/    linkedin.com/groups?   facebook.com/
      bonitasoft        bonitasoft      gid=3182097            bonitasoftbpm




                                                                               38

Unlock Salesforce.com with Bonita Open Solution

  • 1.
  • 2.
    AGENDA • About BonitaSoft • About Bonita Open Solution • Why adding flexibility to Salesforce.com • Use cases • Demo • How can BonitaSoft help you 2
  • 3.
  • 4.
    #1 IN OPENSOURCE BPM AWARDS • 1,500,000 DOWNLOADS • 40,000 COMMUNITY MEMBERS • 450 CUSTOMERS • 100 EMPLOYEES • 60 TECH & SI PARTNERS 4
  • 5.
    “Bonita Open Solutionis the only open-source product that meets Gartner's definition of a BPMS.” Open Source BPM report, June 2011 5
  • 6.
    KEY MILESTONES Democratizing BPMfor more than 10 years 2001 2003 Bonita project Bonita project is is founded supported by Bull S.A. 6
  • 7.
    FUNDING €12.5 Millions toto fuel continued worldwide growth • 2009 | €2.5 Millions 1st round: Ventech and Auriga Partners • 2010 | €2 Millions Additional 1st round: Ventech and Auriga Partners • 2011 | €8 Millions 2nd round: Ventech, Auriga Partners and Serena Capital 7
  • 8.
    EXAMPLE USAGE SCENARIOS HELP DESK SALES ORDER E-GOVERNMENT MANAGEMENT Canary Islands Internal ticketing Automated E-Government / support request sales order apps (centralized applications management & clustered) Key benefits: Key benefits: Key benefits: response times increased dramatically significantly processing reduced admin. reduced capacity by 30% costs 8
  • 9.
    450 CUSTOMERS IN50 COUNTRIES
  • 10.
    WHAT WE DO. DeliveringBusiness Efficiency by turning Processes into Applications HOW WE DO IT. THE BENEFITS. • Graphical Studio • Improved collaboration • Business & Tech collaboration • Fast IT alignment to business • Processes + Apps + Analytics • Easy to update & maintain • Process templates • Immediate ROI
  • 11.
    ABOUT BONITA OPENSOLUTION 11
  • 12.
    DESIGN. Bonita Studio • Notation BPMN 2.0 • Customized per user profile • Drag-n-drop application development 12
  • 13.
    CONNECT. … to almost any Information System 13
  • 14.
    RUN. In Bonita UserXP Inbox or as a standalone application 14
  • 15.
    ARCHITECTURE Bonita User Experience Bonita Apps Your Apps IS • Manage tasks • Monitor processes E-Mail DB API (Java,EJB, Web Service) LDAP BAM User Task Process BI/KPIs Mgmnt. Mgmnt. Mgmnt. Connectors CRM Bonita Execution Engine ERP Bonita Studio (clients) … 15
  • 16.
    SOLUTION BENEFITS Business Users (process owners) • Build the most productive process for your department • Quickly discover bottlenecks in your process • Process more items with the same headcount • React more quickly with real-time monitoring • Get IT deliver the system you expected 16
  • 17.
    SOLUTION BENEFITS Technical Users • Easily capture business requirements • Quickly deploy web based applications for the End Users • Fast connect End Users to other systems • Monitor the performance of the application to ensure no loss of productivity • Prove technical value through increased department productivity 17
  • 18.
    SOLUTION BENEFITS End-Users • Better prioritize which task(s) need to be completed first • More quickly complete the tasks assigned to them • Gain a better understanding of what has been completed during the process • Collaborate with other users to more quickly complete the process 18
  • 19.
    WHY ADDING FLEXIBILITY TOSALESFORCE.COM 19
  • 20.
    LOCKS IMPOSED BYSALESFORCE Some examples ... • User licenses • Limited workflow • Detect duplicates • API calls • Interface customization • File Storage • Mass emailing • Third party applications 20
  • 21.
    USE CASES Salesforce +Bonita Open Solution: a perfect match 21
  • 22.
    LEAD CREATION VALIDATION Insurance Automotive Import in website Salesforce Banking 22
  • 23.
    OTHER CASES • PROPOSAL VALIDATION > Allow non-Salesforce users to intervene in the process • DATA GOVERNANCE (MDM) > Account validation process • CONTRACT VALIDATION > Each validated contract is logged in an Enterprise Content Management tool (ECM) 23
  • 24.
    DEMO PLEASE CLICK HERETO WATCH THE VIDEO 24
  • 25.
    MARKETING AUTOMATION • Automatic deduplication: clean database • Nurturing before assignment: only mature leads are inserted into Salesforce • Avoid expensive marketing automation tool (Marketo, Eloqua…) 25
  • 26.
    FROM WEBSITE FORM TOINSERTED LEAD • Filling of the download form on BonitaSoft’s website • Deduplication by Bonita > For new leads: - Email nurturing then lead creation into Salesforce > For existing leads and contacts: - “Welcome back” email - Adding a notification on lead and contact page 26
  • 27.
    MARKETING AUTOMATION Duplicate ? 1 2 3 No Website Update into Yes Salesforce Welcome back 27
  • 28.
    HOW CAN BONITASOFTHELP YOU Commercial offerings 28
  • 29.
    COMMERCIAL OFFERINGS We supportyour projects and accelerate their success • Professional Services - Training - Certification in development and administration - Consulting: On-Site or Remote • Annual Subscription Pack (SP) - Gold or Platinum Technical Support - Features to facilitate collaboration, speed development, aid testing and deployment 29
  • 30.
    CONSULTING SERVICES • Process Design Definition and agreement among stakeholders • Evaluation of Impact On hardware, existing software, external data, etc. • Process Optimization Feedback to business to adjust the process to ensure it is optimized from a technical and business prospective • Testing Ensure business requirements match implementation • Production Performance and growth are ensured 30
  • 31.
    BONITASOFT SUBSCRIPTIONS Bonita OpenSolution • Open source license • Free of charge • Community support Subscription Packs • Commercial license Team collaboration • Professional Support • Shared repository • Software Upgrades • Productivity features Mission-critical Business driven • Monitoring • Process templates • Error management • Custom profiles
  • 32.
    SUBSCRIPTION PACK ADDED-VALUE Accelerateyour project with productivity features: • Increase collaboration and communicate with your stakeholders and colleagues • Advanced productivity • Business process templates ensure fast progress Secure your project from the beginning: • Incident management • Bug fixing 32
  • 33.
    BONITA OPEN SOLUTIONEDITIONS Subscription Packs Open Source Teamwork Efficiency Performance For first projects Collaborative environments Advanced environments Mission-critical • Graphical modeling • Shared repository • User preferences • Development productivity Teamwork • Connectors, e.g.: • Documentation generation Email, Secure Web Services, Drools • • Search Custom reports & + Efficiency • Form designer • BPMN 2.0 • dashboards LDAP synchronization • Custom profiles + • Versioning • Secure graphical • Process templates: • Simulation Web Services discovery HR, Finance, Quality • Multi-tenancy • Salesforce Connector & IT management • Widget hints, tooltips • Built-in document mgmnt. • Enterprise document • Resource monitoring • Online documentation • Generate PDF from data management (CMIS) • Process monitoring • User guidance • Custom look-n-feel • SAP Connector • Error management • Gold professional support • Gold or platinum • Gold or platinum professional support professional support 33
  • 34.
    CUSTOMER SUPPORT LEVELS Supportlevels Gold Platinum Support Hours 9am to 5pm on business days 24/7 Number of Contacts 2 5 Support Portal Yes Yes Phone Support No Yes Number of Cases Unlimited Unlimited Initial Response Time (S1) 3 business hours 2 hours Patches Yes Yes Online Resources Getting started guides Full access to Knowledge Base 34
  • 35.
    TIME ZONES OFREFERENCE From GMT+1 (CET) Paris Berlin Madrid To GMT-8 (PT) San Francisco Los Angeles Vancouver 35
  • 36.
    ACCELERATE YOUR BUSINESSSOLUTIONS Corporate Function Process Templates Human Resources - Recruitment & Selection - On-boarding - Paid Time-Off Corporate Finance - Procure-to-Pay Quality Management - Process Governance IT Management - Claims Management More to come … 36
  • 37.
  • 38.
    THANK YOU, AND… Stayconnected with us! CORPORATE WEBSITE OPEN SOURCE COMMUNITY • Product & Services descriptions • Forums • References & Use Cases • Contributions • Webinars & White papers • Source Code youtube.com/ twitter.com/ linkedin.com/groups? facebook.com/ bonitasoft bonitasoft gid=3182097 bonitasoftbpm 38