4. ORAL COMMUNICATION
Dr. Priyanka Mokshmar
Communication through mouth
It includes individuals conversing with each other
Direct conversation
Telephonic conversation
Speeches
Presentations
Discussions
4/3/2024
5. Advantages of Oral Communication
Dr. Priyanka Mokshmar
High level of understanding and transparency
No element of rigidity
The feedback is spontaneous
Time saving, also saves upon money and efforts.
Problem resolution
Teamwork and group energy
Receptive and encouraging morale
4/3/2024
6. Disadvantages/Limitations of Oral
Communication
Dr. Priyanka Mokshmar
Not sufficient as business communication
Less authentic
Not easy to maintain
Misunderstandings
Requires attentiveness and great receptivity
Oral communication (such as speeches) is not
frequently used as legal records except in
investigation work.
4/3/2024
7. WRITTEN COMMUNICATION
Dr. Priyanka Mokshmar
Essential for preparing worthy promotional materials
for business development
More unique and formal than speech.
Involves careful choice of words.
writing is more valid and reliable than speech.
4/3/2024
8. Advantages of Written Communication
Dr. Priyanka Mokshmar
Helps in laying down apparent principles, policies
and rules.
Permanent
Record maintenance
Proper delegation of responsibilities.
More precise and explicit.
Develops and enhances an organization’s image.
Ready records and references.
Legal defenses, valid records
4/3/2024
9. Disadvantages of Written Communication
Dr. Priyanka Mokshmar
Does not save upon the costs.
If separated by distance, the response is not
spontaneous.
Time-consuming as the feedback is not immediate.
The encoding and sending of message takes time.
Requires great skills and competencies in language
and vocabulary use.
Poor writing skills and quality have a negative impact
on organization’s reputation.
Too much paper work and e-mails burden is
involved.
4/3/2024
10. Non-verbal Communication
communication not involving words:
communication by other means than by using
words, e.g. through facial expressions, hand
gestures, and tone of voice
Kinesics- Body Signals
Artifacts- Object Signals
Haptics- Touch Signals
Proxemics- Space Signals
Chronemics- Time Signals
Personal Appearance
Dr. Priyanka Mokshmar 4/3/2024
11. Functions of Non- Verbal Communication
To provide information, either consciously or
unconsciously
To regulate the flow of conversation
To express emotion
To qualify, complement, contradict or expand verbal
messages
To control or influence others
To facilitate and simplify specific tasks
Dr. Priyanka Mokshmar 4/3/2024
12. Advantages of Non-Verbal Communication
Reliability
Efficient
Credibility
Accurate understanding of Attitudes
Dr. Priyanka Mokshmar 4/3/2024
13. Disadvantages of Non-Verbal
Communication
Lack of secrecy
Useful only for small pieces of information
Gestures can be misunderstood
Necessary for both the parties to face each other
Lack of written proof
More difficult to study
Fails to discuss past events and ideas
Dr. Priyanka Mokshmar 4/3/2024
14. KINESICS / BODY LANGUAGE
Reflection of Thought, Feeling & Position
Facial Expression
Eye Contact
Gestures
Head, Body Shape & Posture
Appearance
Dr. Priyanka Mokshmar 4/3/2024
15. Effective Kinesics
Dr. Priyanka Mokshmar
Mind the body talk
Be careful with the handshake
Establish good eye contact
Communicate at the level of the person before you
Be yourself
Movements should be graceful
4/3/2024
18. PROXEMICS OR SPACE LANGUAGE
Dr. Priyanka Mokshmar
INTIMATE
PERSONAL
SOCIAL
PUBLIC
FIXED & SEMIFIXED SPACES
SPACE USE
TIME LANGUAGE
SURROUNDINGS: Colours, Layout & Design
4/3/2024
