The document discusses how mobile UC can boost productivity for organizations. It emphasizes that the key to a successful mobile UC deployment is understanding user needs and applying the appropriate technology, rather than focusing on the technology itself. Popular mobile UC capabilities that improve accessibility and productivity include find-me/follow-me features and smartphone clients that allow access to corporate directories, messaging, and conferencing on mobile devices. The trend of BYOD also impacts mobile UC planning and security. When selecting a mobile UC partner, it is important to find one that can customize a solution based on an organization's unique business processes and use cases.
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
NEC's Digital Identity Platform for Federal AgenciesInteractiveNEC
The NEC Digital Platform (NDP) streamlines the use of our secure biometrics and identity and document verification capabilities and speeds up the assembly of complex or challenging processes or services. Designed as an extensible framework, the NDP aggregates, expands, and enhances systems capabilities into a multifunctional digital ecosystem designed to support current and future Federal operations.
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
NEC's Digital Identity Platform for Federal AgenciesInteractiveNEC
The NEC Digital Platform (NDP) streamlines the use of our secure biometrics and identity and document verification capabilities and speeds up the assembly of complex or challenging processes or services. Designed as an extensible framework, the NDP aggregates, expands, and enhances systems capabilities into a multifunctional digital ecosystem designed to support current and future Federal operations.
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...Cognizant
Amid constant change, industry leaders need an upgraded IT infrastructure capable of adapting to audience expectations while proactively anticipating ever-evolving business requirements.
Top 10 strategic technology trends for 2018Abhishek Sood
In their Trend Insight Report, “Top 10 Strategic Technology Trends for 2018” Gartner identifies trends and potential disruptions and relates them to 3 key topic areas:
Trends impacting the intelligent element
Trends impacting the digital element
Trends impacting the mesh element of the platform
In this white paper, review and discuss how these technology trends can specifically impact a company deploying a Unified Workgroup Communications strategy.
Then, learn how companies are leveraging Unified Workgroup Communications without boundaries to boost safety, productivity and efficiency of your front-line workers.
The Future of Enterprise Mobility: Predictions for 2014Enterprise Mobile
From wearable devices to the growth of managed mobility services (MMS), 2014 will bring many changes for enterprise mobility. By knowing what to expect, your organization will be able to take advantage of the productivity gains and competitive differentiation that mobile technology offers. We’ll discuss:
- Wearable devices
- Security challenges
- Competition in the MDM market
- The importance of managed mobility services (MMS)
- Operating system features
- Cloud adoption
- Brand loyalty
Policy Administration Modernization: Four Paths for InsurersCognizant
The pivot to digital is fraught with numerous obstacles but with proper planning and execution, legacy carriers can update their core systems and keep pace with the competition, while proactively addressing customer needs.
A connected enterprise transformation through mobility and social networksIJMIT JOURNAL
Due to rapid changes in business dynamics, there is a growing demand to encourage social
conversations/exchanges and the ability to connect and communicate with peers, partners, customers and
other stakeholders anytime, anywhere which drives the need of mobile-enable, the existing enterprise
applications.
In January 2015, HP commissioned Forrester Consulting to conduct a custom study of 271 IT and business decision-makers from companies with more than 500 employees. The study explored the business priorities, technology initiatives, and mobility maturity in support of field service workers.
Knowledge Executive Report "Contact Center technology trends"Araceli Aranda
Technology providers to the contact centre industry have identified multiple technology trends that are expected to radically alter the way the industry operates.
UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud!InteractiveNEC
This infographic explains how existing NEC customers are bridging the gap between their NEC phone system and the cloud, so teams can work from anywhere. To learn more visit www.univergeblue.com/bridge.
This report examines the trend of “bring your own device” in context, using Aberdeen’s research to discuss the issues, challenges and option associated with mobile unified communications.
UK Spectrum Policy Forum - Alex Dixon, Ofcom - Fixed Wireless ServicestechUK
UK Spectrum Policy Forum
Cluster 2 “Spectrum Access and Use” - 2nd December 2014
Alex Dixon, Head of Fixed Wireless Services, Ofcom
Fixed Wireless Services
More information at: http://www.techuk.org/about/uk-spectrum-policy-forum
All rights reserved
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...Cognizant
Amid constant change, industry leaders need an upgraded IT infrastructure capable of adapting to audience expectations while proactively anticipating ever-evolving business requirements.
Top 10 strategic technology trends for 2018Abhishek Sood
In their Trend Insight Report, “Top 10 Strategic Technology Trends for 2018” Gartner identifies trends and potential disruptions and relates them to 3 key topic areas:
Trends impacting the intelligent element
Trends impacting the digital element
Trends impacting the mesh element of the platform
In this white paper, review and discuss how these technology trends can specifically impact a company deploying a Unified Workgroup Communications strategy.
Then, learn how companies are leveraging Unified Workgroup Communications without boundaries to boost safety, productivity and efficiency of your front-line workers.
The Future of Enterprise Mobility: Predictions for 2014Enterprise Mobile
From wearable devices to the growth of managed mobility services (MMS), 2014 will bring many changes for enterprise mobility. By knowing what to expect, your organization will be able to take advantage of the productivity gains and competitive differentiation that mobile technology offers. We’ll discuss:
- Wearable devices
- Security challenges
- Competition in the MDM market
- The importance of managed mobility services (MMS)
- Operating system features
- Cloud adoption
- Brand loyalty
Policy Administration Modernization: Four Paths for InsurersCognizant
The pivot to digital is fraught with numerous obstacles but with proper planning and execution, legacy carriers can update their core systems and keep pace with the competition, while proactively addressing customer needs.
A connected enterprise transformation through mobility and social networksIJMIT JOURNAL
Due to rapid changes in business dynamics, there is a growing demand to encourage social
conversations/exchanges and the ability to connect and communicate with peers, partners, customers and
other stakeholders anytime, anywhere which drives the need of mobile-enable, the existing enterprise
applications.
In January 2015, HP commissioned Forrester Consulting to conduct a custom study of 271 IT and business decision-makers from companies with more than 500 employees. The study explored the business priorities, technology initiatives, and mobility maturity in support of field service workers.
Knowledge Executive Report "Contact Center technology trends"Araceli Aranda
Technology providers to the contact centre industry have identified multiple technology trends that are expected to radically alter the way the industry operates.
UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud!InteractiveNEC
This infographic explains how existing NEC customers are bridging the gap between their NEC phone system and the cloud, so teams can work from anywhere. To learn more visit www.univergeblue.com/bridge.
This report examines the trend of “bring your own device” in context, using Aberdeen’s research to discuss the issues, challenges and option associated with mobile unified communications.
UK Spectrum Policy Forum - Alex Dixon, Ofcom - Fixed Wireless ServicestechUK
UK Spectrum Policy Forum
Cluster 2 “Spectrum Access and Use” - 2nd December 2014
Alex Dixon, Head of Fixed Wireless Services, Ofcom
Fixed Wireless Services
More information at: http://www.techuk.org/about/uk-spectrum-policy-forum
All rights reserved
Presented by Debora Gentina, Senior Marketing Manager Huawei – deputizing for Renato Lombardi (VP Microwave Product Line Huawei) Chairman of ETSI ISG mWT
at the UK Spectrum Policy Forum Cluster 2 meeting on 16th Dec.
BroadSoft UC-One: Communications transformation - key to competitive advantageBroadSoft
Are you ready to transform your communications into a strategic competitive advantage? This e-book outlines the significant role communications plays in competing in today's global economy, and the benefits of leveraging the cloud and other innovative technologies to improve workplace communications.
Find out how cloud unified communications leads to higher productivity, faster decision making, and more streamlined processes to help you grow your business and deliver better customer value.
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
Organizations are driving speed and value by accessing a
“single voice” to coordinate enterprise mobility initiatives.
A white paper analysis from HTCpro™
The paper outlines a practical “how-to” guidance to strategize and implement more effective mobile enterprise programs and details the robust capabilities that mobile enterprise partners can bring to the development and support of your corporate owned device or BYOD mobile enterprise programs.
DMI has helped several U.S. Federal Government agencies develop strategies, cost justifications and deployment plans for secure enterprise mobility solutions.
Clique's CPaaS APIs and products bring HD quality voice where consumers and business want it. Clique's easy to use SDKs and APIs make it easy for businesses to provide secure and efficient communications by integrating voice, messaging, and other technologies across multiple platforms and end points. Our platform makes it possible to use voice regardless of format, application environment, operating system, device, or location.
Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.
Understand why it's time to move forward with modernizing your communications infrastructure.
Discover the productivity and efficiency gains you can achieve.
Redefine how you think about communications.
Learn how to build a strategy that addresses both unified communications and collaboration.
Understand Info-Tech's methodology and approach to modernizing communications and collaboration infrastructure.
The Four Essential Pillars of Digital TransformationIan Thomas
Based on years of practical experience this whitepaper distils four key pillars we have observed time and again in successful digital initiatives, providing a structured foundation for an orderly, end-to-end digital transformation of the enterprise.
Modernizing your organization safely takes a clear roadmap and with that in mind we’ve created our new whitepaper on the roadmap to protecting your modern workplace.
1. 1
T E C H A R T I C L E
Fostering Effective Collaboration with Mobile UC
Matching Technology with Need
There are a number of different ways that mobility
can be integrated with UC, but the key will be
to understand the business processes, define
the use cases and apply the most appropriate
and effective solution to address the need. So
in the end, the key to a successful mobile UC
deployment is not the technology, but the skill in
understanding user needs and applying the right
technology to the right problem.
In determining what that most appropriate
solution should be it’s important to first focus
on what benefits mobility can bring to the
organization. Key among those would be:
- Accessibility — Making critical people
accessible at critical times. Just like
businesses, customers expect real-time
results and gathering the experts needed
to address an issue at a moment’s notice
is crucial to the customer’s experience.
- Information — Having access to information
when and where you need it is key to quick and
effective decision making.
- Productivity — Allowing people to do their jobs
efficiently and effectively no matter where they
are located.
One of the most exciting technologies that is converging in the enterprise is mobility, and the organizations
that will excel in the new and dynamic business environment will be those who learn how best to integrate
mobility into their overall Unified Communications (UC) strategy. Businesses are becoming flatter and more
distributed, yet they still must remain productive and responsive to customer needs. If used intelligently, UC
and mobility can deliver the type of efficient, collaborative work environment that fosters success.
The idea of UC is to integrate all of the various real-time (voice and video) and near real-time (text, email and
fax) communication tools into an integrated solution that not only makes communications more efficient, but
provides more value to users by integrating corporate directories, user presence status and context. While
the focus of UC is often constrained to the office environment, what early adopters are finding is that these
capabilities are even more valuable to mobile workers who rely on smartphones and tablets to boost their
productivity outside of the office. This is a significant benefit, considering research firm Gartner predicts that
40 percent of employees in the U.S. workforce will be mobile by 20161
.
The key to a successful
mobile UC deployment
is not the technology, but
the skill in understanding
user needs and applying
the right technology to
the right problem.
1
Speech by Peter Sondergaard, Senior Vice President and Global Head of Research, Gartner Inc., Gartner Symposium/ITxpo 2012 (Orlando, FL), October 22, 2012
2. 2
T E C H A R T I C L E
Fostering Effective Collaboration with Mobile UC
Productivity in Motion
Probably the most widely used mobile UC
capability is find me/follow me or simultaneous
ring which automatically forward calls from the
user’s desktop phone to a number of mobile
devices or landlines. This capability not only
makes the person instantly accessible at a single
number, it also allows access to voicemails, emails
and faxes in a single unified messaging system.
Some mobility solutions take this a step further
by utilizing a client on the user’s smartphone,
which enables that device to act as an extension
of the UC core. In addition to having the ability to
place voice and video calls, smartphone clients
provide access to corporate directories, dynamic
presence status (e.g. out of office, on phone,
with a client — changed with the push of a
button), corporate email, text and conference
management — all performed seamlessly
over WiFi or cellular networks from a device
of their choosing.
Mobile UC in a BYOD Environment
One of the most significant developments on the
mobility front has been the trend for companies
to allow their employees to use their personal
smartphones and tablets to access corporate
email and other systems. This consumerization
of IT, or Bring Your Own Device (BYOD) is made
evident through a survey of IT professionals
conducted by InformationWeek which found that
68% of companies responding allowed the use
of personally-owned devices in some way and
another 20% were developing such a policy2
.
From a planning standpoint, that means IT
organizations will have to start thinking about
how they can best deliver mobile UC functionality
in an environment where the device is user-owned
rather than company provided. A large part of
that planning will revolve around how corporate
information residing on that personally owned
device is secured, and how to remove it if the
device is lost or stolen or if the employee leaves
the company. However, regardless of who owns
the device, access to UC capabilities from a mobile
device can make employees more productive
while on the go.
68% of companies
responding allowed the
use of personally-owned
devices in some way
and another 20% were
developing such a policy.
2
Michael Finneran, “2013 State of Mobile Security,” Research Report prepared for Information Week, June 2013. p.9