![Unified Communications Development for Non-Professional Developers Joachim Farla [MVP] Infrastructure Specialist e-office Joachim.farla@e-office.com Twitter: twitter.com/joafar Michiel van Oudheusden Software Architect e-office Michiel.van.Oudheusden@e-office.com Twitter: twitter.com/mivano](https://image.slidesharecdn.com/tn-100223-jfarlamvanoudheusden-rev2-100223020800-phpapp02/85/Unified-Communications-Development-for-Non-Professional-Developers-1-320.jpg)
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Unified Communications Development for Non-Professional Developers
- 1. Unified Communications Development for Non-Professional Developers Joachim Farla [MVP] Infrastructure Specialist e-office Joachim.farla@e-office.com Twitter: twitter.com/joafar Michiel van Oudheusden Software Architect e-office Michiel.van.Oudheusden@e-office.com Twitter: twitter.com/mivano
- 2. Agenda The Unified Communications Platform Microsoft® Exchange Scenarios Windows PowerShell™ Exchange Web Services Managed API Microsoft® Office Communications Server Scenarios Speech Portal Presence-Aware Multi-Channel Notifications Communications Server WebChat as a Service
- 4. Old Telecommunications World Many heterogeneous, proprietary systems Many “islands” of communications Closely tied to hardware Hard to integrate Multitude of client computers No or limited public APIs Hard to customize Hard to extend Requiring specialized resources For development For maintenance EnterpriseTelephony Voice Mail VideoConference AudioConference WebConference InstantMessaging
- 10. On the desktop – person to person
- 16. In the middle-tier – machine to person
- 17. Cut Down Human Latency
- 19. Outbound Calls
- 20. Role Agents
- 22. Anywhere, any device – person to machine
- 23. Extend the Reach of the Application
- 26. Cost Savings
- 27. Lower Cost of Entry
- 28. Efficiency
- 30. Capitalize on the Community
- 31. Ease
- 32. Communicate from Within Your Application
- 35. E-Mail, Calendaring, Tasks, Contacts
- 41. Mailbox creation
- 47. Full Private Distribution List support
- 50. Folder Associated Items (FAIs)
- 51. Unified Messaging (exposed through the EWS endpoint)
- 53. Message tracking
- 54. Windows Live ID integration
- 55. Contact and Calendar folder sharing
- 56. Enhanced Time Zone support
- 57. Room resource availability information
- 58. Indexed Search
- 61. Public folders
- 62. Post items
- 64. Create
- 65. Get
- 66. Update
- 67. Delete
- 68. Availability
- 69. OOF settings
- 70. Notifications
- 71. Synchronization
- 72. Name Resolution
- 77. Free/Busy
- 80. 5 Most Recent E-mails
- 81. PIM Systems
- 85. Notifications
- 88. Portal Applications Conference Room Booking Application
- 89. Service Applications Conference Room Appointment Display
- 90. demonstration two EWS Managed API
- 92. Client-Side Extensibility Embed Communicator in your application Controls for Presence, Contact Lists, and Search Conversation Launch Actions Add Contextual Communications Provide Application Context with the Conversation Invite Pass the ContactID to your application Embed the Conversation Window in your app Extend Communicator with your application Communicator Extension Window Contact Card Extension Custom menus Contact Card extensible tabs Build your own Client User Interface Kiosk Customize the Toast
- 97. HTTP(80)
- 98. 5060(TCP)
- 99. Hosted OCS R2 e-office
- 100. anonymous visitor starts a webchat conversation
- 101. the webchat client connects via Silverlight/JavasSript
- 102. 5061(MTLS)
- 103. hosted OCS R2 Edge e-office
- 105. customer environment
- 106. 5061(TLS)
- 107. 5061(MTLS)
- 108. on-premises OCS R2 Home
- 109. on-premises OCS R2 Edge
- 110. contact group
- 111. depending on presence status the server chooses the available contact
- 114. use Query Response bots to automate routine questions
- 116. Interactive Voice Response systems with speech technology
- 117. Music on hold
- 118. Back-to-Back User Agents to mask the identity of agents
- 119. Call Recording systems to store conversations
- 121. Enable a Virtual Lobby in which conference participants
- 123. Enable Federation with other presence aware systems
- 124. Publish and subscribe to presence attributes of users
- 125. Your Application
- 126. Your Application
- 127. Your Application
- 129. UCMA 2.0 Collaboration API
- 130. Web Services
- 131. UC Workflow API
- 132. UCMA 2.0 Server Speech API
- 133. Media Stack
- 134. SIP Signaling Stack
- 135. Unified Communications Managed API 2.0
- 136. ASR Engine
- 137. TTS Engine
- 138. Windows Server
- 139. Windows Server
- 142. Web
- 143. Social Networking
- 144. Speech/DTMF
- 145. Email
- 146. Telephony
- 147. Instant Messaging
- 148. Email
- 149. Audio Conferencing
- 150. Web Conferencing
- 151. Application Sharing
- 152. Search
- 153. Content Management
- 154. Wikis
- 156. Web
- 157. Email
- 158. Web Chat
- 159. Telephony
- 160. Instant Messaging
- 161. Email
- 162. Audio Conferencing
- 163. Web Conferencing
- 164. Application Sharing
- 165. Search
- 166. Content Management
- 167. Wikis
- 169. Speech/DTMF
- 171. Fax
- 172. SQL Server
- 173. SharePoint Server
- 174. Dynamics CRM
- 175. Exchange Server
- 176. Office Communications ServerUnified CommunicationsApplication Server Tellme / IVR
- 177. demonstration three Presence-Aware Multi-Channel Notification
- 180. Call to Action
- 184. Community Resources Unified Communications Virtual User Grouphttp://ucvug.org (USA) and http://ucvug.nl (Dutch) Unified Communications UC Weblog Netherlandshttp://unified-communications.blogspot.com Unified Communications Assistant (provided by UCVUG.nl)http://unified-communications.blogspot.com/2010/02/uc-assistant-session-1-planned-for-2502.html
- 186. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
- 187. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Editor's Notes
- First time we’ll be showing OCS/OC 14.Completely new client platform.Revamped server platform.Provides access to the new OCS 14 features.Improves common scenarios.New Exchange 2010 development API.OCS, OC, Exchange and Outlook provide all the communications infrastructure you need as a platform.The platform provides you access to those features using the skills and tools you use today.Visual Studio 2010/.NET FX 4.0This week kicks off the next wave of the UC products and platform. Ex 2010 was released this week at TechEd EU along with a new managed library for developing for Ex 2010 and the cloud.We’ll be releasing OCS 14/OC 14 towards the end of next year with a completely new client platform and a much improved server platform.What you’ll be seeing today of Ex 2010 is shipping bits and is ready for you to get started with today. What you’re seeing of OCS 14/OC 14 is very early, pre-alpha bits, but will give you a feel for what you can build on the next 14 platform. We’ll provide details on how you’ll get access to these bits at the end of the session.OCS/OC, Exchange/Outlook provide the software infrastructure for all your communications. Today there are an estimated 150M Exchange users and 10M OCS users. That’s a huge opportunity…What OCS/OC, EX/Outlook does not provide can be done with the platform. For example you can: Add value to your software by making human to human communication more efficient by:Integrating OC 14 communication features into your appsExtending OC 14 communications and client with data or features from your apps.Using *totally new* client platform.Add value to your server side software by:Integrate communications into your business processes to enable the human element of the process.Integrate communications into your business processes to provide self service via IM/Voice communications.Extend OCS communications by building communication enabled services…You can add this value using the skills and tools you already have (Visual Studio 2010 and .NET Framework) to the solutions you’re already building (WCF, WF, WPF, Silverlight, ASP.NET, etc.).You don’t need to be a SIP or VOIP expert…
- Opening slide before the demoThe goal of Communication Enabled Business Process (CEBP) is to optimize business processes by reducing the human latency that exists within a process flow.Microsoft’s unified communications platform enables developers to efficiently build enterprise-grade, productivity enhancing applications on top of an extensible software foundation
- Create a Rich Developer ExperienceUnify our API investments Mailbox Access – Exchange Web ServicesMail transport – Transport AgentsManagement – PowerShell CommandletsMake Development against Exchange Easy.NET Developer ExperienceEasy to migrate applications to Exchange 2010Outlook-compatible business logicOnline-Ready ArchitectureHighly ScalableEasy to move applications to the cloud
- So, what are some real-world examples of applications built on EWS currently?One of the largest apps built on EWS is Entourage 2008. Entourage 2008 is an Outlook-like mail client for the Mac built entirely on EWS. In these screenshots, on the left – you can see a general view of the mailbox; on the right – a new appointment being set-up; and in the center – a tasks/appointments quick-view window.
- We also build many internal applications at Microsoft on EWS. For example, we have a Conference Room Appointment Display outside of our conf-rooms which show the schedule for each room and allow employees to check for and reserve available rooms. The application running in this device uses impersonation to retrieve conference room schedules and then display it outside the conference room.
- Security KioskGlobal Crossing has created a unique end-end hardware and software based security kiosk solution leveraging the Microsoft UC developer platform. This Security Kiosk allows employees and visitors access to buildings using a self service touch screen while meeting Global Crossing’s stringent security policies. The kiosk is integrated with IM, audio, and video for visitor sign-in and employee “paging”. This custom designed kiosk enables visitors to reach out to specific employees within a building who have the option to answer visitor request and grant them access. Global Crossing has successfully deployed this solution in their Rochester, NY building and is planning to deploy this kiosk to other GLOBAL CROSSING centers across the globe. M-BotThis is a bot that any Global Crossing employee can add to their Contacts List. It hooks into Global Crossing’s Provisioning Application (EON) and gives the end user the capability of querying the EON data store of details on circuits, their current status, open tickets, etc. This bot is especially useful for Sales and Sales Engineering teams that are continuously traveling to customer locations as they can add this bot vial Communicator Mobile and retrieve data on customer circuit orders in seconds from their mobile devices rather than having to boot up their laptops, login, sign in to the VPN, and access the EON Web Front-End to retrieve the customer’s details.
- Common UCMA Application ScenariosNotifications systems thatdeliver very large volumes of messages via an Instant Message or telephone call to people that need to be alerted in the shortest possible time Help desk applications thatuse Web Chat, Instant Messaging clients, or the telephone to connect peopleuse Query Response bots to automate answering routine questions from customers use Role Agents to smartly route your customers to the right agent using the most convenient channel such as IM or phone, leveraging Office Communications Server’s Enhanced Presence attributes, such as availability, skills, etc Advanced Contact Center applications such asAutomatic Call Distributors that help route incoming calls to the right Contact Center agent via customizable rules Interactive Voice Response systems with state of the art speech technology that help route calls or enable automated self-service over the phoneMusic on hold playing musicwhile callers are waiting for the next available Contact Center agent Back-to-Back User Agents to mask the identity of Contact Center agents when interacting with customersCall Recording systems to store conversations Automatic dialers to do outbound calls for interactive surveys or notifications Conferencing Portals that Schedule conferencing resourcesEnable a Virtual Lobby in which conference participants are announced and can wait till the conference startsOffer an infrastructure for recording the contents of conference calls Gateways that Offer the capability to bridge the Office Communications Server infrastructure with other networks, like mobile networks, or radio systemsEnable Federation with other presence aware systems and the ability to publish and subscribe to presence attributes of users
- SolutionKRIMA Alerting solution with broadcast IM, call to PSTN/mobile phones, Text-to-Speech, authentication, and more.