The document summarizes the local e-government context in Groningen, Netherlands. Key drivers include the EU Services Directive, INTERREG IVB North Sea program, and the Dutch National Urgency Program. At the national level, the Ministry of Internal Affairs and the Municipal Association shape e-government strategies. In Groningen, projects like the Groningen Accord and Smart Cities aim to improve services, innovation, and efficiency through collaboration between the city, universities, and other organizations.
Commission Européenne, présentations de la Délégation générale Société de l’Information à la délégation d’Aquitains conduite par AEC, 30 janvier 2012: villes vertes intelligentes
- An e-government strategy aims to apply information technology to improve government efficiency, transparency, and service delivery. It should include components like conceptual framework, business case, implementation process, and measurement of results.
- The strategy guides technology investments and ensures they achieve economic development goals. It also establishes policies, infrastructure, and institutional frameworks.
- India's National e-Governance Plan aims to provide improved government services through online delivery at local service centers over 8 years at a cost of $4 billion. It involves central and state governments delivering integrated services to citizens and businesses.
The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.
Inclusive Developmnet through Converged Public Services - Learnings from IndiaVikas Kanungo
This is generic presentation on e-Governance implementation and good practices made in 2011. The presentation was aimed at providing an overview on good e-Governance practices and principles to a ministerial delegation from Iraq invited by UNDP under South - South Exchange program. The author is an e-Governance expert and a senior consultant with The World Bank.
A SELECTION AND PRIORITISATION FRAMEWORK FOR COLLABORATIVE PUBLIC SERVICES DE...Sotiris Koussouris
The document presents a methodology for selecting and prioritizing public services for reform. It involves describing services in detail, evaluating their importance and readiness for change. The analytic network process is used to rank services. Three potential service scenarios are identified as pilots for a new governance model. The model aims to engage citizens in decision making and make processes more transparent using technologies like opinion mining and simulation.
eGovernment in Spain: Legal frameworks as a leverage for sustainabilityEmilioGarciaGarcia
The document discusses how eGovernment in Spain has led to greater sustainability through increased efficiency and engagement. Key points include:
1) eGovernment services have driven more efficient usage of government resources and engagement between citizens and government, leading to more sustainable public administrations.
2) Spain has steadily increased eGovernment above the EU average, with over 90% of national procedures and 99% of national government cases now online.
3) eGovernment is beginning to provide economic benefits through increased productivity in agencies like the National Tax Agency and reducing administrative burdens on citizens and businesses by an estimated 3.5 billion euros.
4) Laws and regulations, especially the Citizens Electronic Access to Public Services Act, form the basis
Broadband networks are becoming increasingly integral to the economy by enabling structural changes. Broadband impacts productivity through investments, innovation, competition and globalization. It facilitates new inventions, goods/services, and business models. Broadband enables improved ICT performance as a general purpose technology that fundamentally changes economic organization. Significant impacts are expected, such as productivity gains from organizational changes and mobility. However, disentangling broadband's impact from ICTs generally is difficult. Broadband affects many economic activities and is especially important for information-intensive services. It generates efficiency, productivity and welfare gains, but also security concerns.
Nordic eGovernment Conference 201 - Ellen StrålbergJulieCarlslund
This document summarizes a report from Norway's Agency for Public Management and eGovernment (Difi) on governing common e-government components. The report outlines objectives of better digital services for citizens and a more efficient public sector. It defines common components and identifies five that are particularly important. The report recommends standardizing management roles, financing cross-sectoral tasks, increasing coherent priority-setting, and pressure on line management to achieve goals of utilizing common components across agencies.
Commission Européenne, présentations de la Délégation générale Société de l’Information à la délégation d’Aquitains conduite par AEC, 30 janvier 2012: villes vertes intelligentes
- An e-government strategy aims to apply information technology to improve government efficiency, transparency, and service delivery. It should include components like conceptual framework, business case, implementation process, and measurement of results.
- The strategy guides technology investments and ensures they achieve economic development goals. It also establishes policies, infrastructure, and institutional frameworks.
- India's National e-Governance Plan aims to provide improved government services through online delivery at local service centers over 8 years at a cost of $4 billion. It involves central and state governments delivering integrated services to citizens and businesses.
The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.
Inclusive Developmnet through Converged Public Services - Learnings from IndiaVikas Kanungo
This is generic presentation on e-Governance implementation and good practices made in 2011. The presentation was aimed at providing an overview on good e-Governance practices and principles to a ministerial delegation from Iraq invited by UNDP under South - South Exchange program. The author is an e-Governance expert and a senior consultant with The World Bank.
A SELECTION AND PRIORITISATION FRAMEWORK FOR COLLABORATIVE PUBLIC SERVICES DE...Sotiris Koussouris
The document presents a methodology for selecting and prioritizing public services for reform. It involves describing services in detail, evaluating their importance and readiness for change. The analytic network process is used to rank services. Three potential service scenarios are identified as pilots for a new governance model. The model aims to engage citizens in decision making and make processes more transparent using technologies like opinion mining and simulation.
eGovernment in Spain: Legal frameworks as a leverage for sustainabilityEmilioGarciaGarcia
The document discusses how eGovernment in Spain has led to greater sustainability through increased efficiency and engagement. Key points include:
1) eGovernment services have driven more efficient usage of government resources and engagement between citizens and government, leading to more sustainable public administrations.
2) Spain has steadily increased eGovernment above the EU average, with over 90% of national procedures and 99% of national government cases now online.
3) eGovernment is beginning to provide economic benefits through increased productivity in agencies like the National Tax Agency and reducing administrative burdens on citizens and businesses by an estimated 3.5 billion euros.
4) Laws and regulations, especially the Citizens Electronic Access to Public Services Act, form the basis
Broadband networks are becoming increasingly integral to the economy by enabling structural changes. Broadband impacts productivity through investments, innovation, competition and globalization. It facilitates new inventions, goods/services, and business models. Broadband enables improved ICT performance as a general purpose technology that fundamentally changes economic organization. Significant impacts are expected, such as productivity gains from organizational changes and mobility. However, disentangling broadband's impact from ICTs generally is difficult. Broadband affects many economic activities and is especially important for information-intensive services. It generates efficiency, productivity and welfare gains, but also security concerns.
Nordic eGovernment Conference 201 - Ellen StrålbergJulieCarlslund
This document summarizes a report from Norway's Agency for Public Management and eGovernment (Difi) on governing common e-government components. The report outlines objectives of better digital services for citizens and a more efficient public sector. It defines common components and identifies five that are particularly important. The report recommends standardizing management roles, financing cross-sectoral tasks, increasing coherent priority-setting, and pressure on line management to achieve goals of utilizing common components across agencies.
The document discusses the BlackBerry platform and its offerings for enterprise mobility. It provides details on the BlackBerry software portfolio including the BlackBerry Enterprise Server and BlackBerry Professional Software. It also describes how the BlackBerry platform supports various enterprise applications and services through its mobile data system. It allows extending voice and telephony features to mobile users through integration with the BlackBerry Mobile Voice System.
A retired doctor was invited for an appointment at a medical college. However, during the interview he was told that according to the rules set by the apex body of doctors, he could only be appointed as a lecturer due to not having served in that role for 4 years, despite having 26 years of experience as an Associate Professor and 1 year as a Professor. The interviewers said they had no choice but to follow this rule established by the apex body. The doctor believed the rule was imposed to benefit doctors from certain states and institutions represented by the majority on the apex body, where doctors typically served longer as lecturers before being promoted. Prejudiced and petty rules like this can cause undue stress and negatively impact meritorious individuals
This presentation teaches entrepreneurs and small businesses how to strategically market their company or organization from how to use the basic tools of marketing, to how to identify, create messages for, and deliver messages to target markets. Presented by Ellen Didier of Red Sage Communications, to the FastTrac class at Women's Business Center of North Alabama.
Assertion And Holistic Health Dr. Shriniwas Kashalikarurjita
The document discusses the need for lawmakers around the world to work together to update constitutions and laws to suit changing times and conditions. It suggests studying scriptures objectively to provide useful wisdom and pooling the knowledge of philosophy, psychology, physiology, biology, economy and industry. Developing impeccable universal laws requires inner cleansing to become more objective in perception, thinking, feelings and actions. This assertion is essential for managing total stress, holistic health, superliving and blossoming of both individuals and society, which it is said requires NAMASMARAN.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help relax the body and lift the mood.
Troca de informações entre Jhonatan Oliveira dos Santos e Gabriel Vicente da Silva sobre um contrato de crédito com a empresa WWW.FULANO.COM.BR. O documento menciona também a cidade de Corinthias e o nome de um santo, mas não fornece detalhes sobre o assunto da comunicação.
A girl wakes up in a hospital bed with flashbacks of a party. As she explores the hospital, she hears screaming and finds herself transported to different strange locations like a flat and communal bathroom. She sees a young girl with cuts on her face and is later startled by a figure in a black hood. The document proposes possible taglines and titles for a psychological thriller about this girl, Dawn Crimson, who seems to be a target as she finds herself in dangerous situations unable to escape.
Corrupt Perspective Dr. Shriniwas Kashalikarurjita
The document discusses the corruption of perspective and how it occurs. It states that as the space of one's consciousness becomes more restricted, one's perspective becomes more deteriorated and separated from nature, religions, and even family. This corruption of perspective is subtle and often goes unnoticed. It can make one's thoughts, feelings, and actions increasingly mean, lonely, weak, and selfish, which harms both oneself and society. Namasmaran, or remembrance of the divine name, can break open the shackles restricting one's consciousness and effectively treat the corruption of perspective, which is the root of all misery in the universe.
Mauna (Silence) & Superliving Dr Shriniwas Kashalikarurjita
This document discusses the benefits of silence based on teachings from ancient Sanskrit texts. It provides several reasons why silence is recommended during certain activities like defecation, urination, sexual intercourse, bleeding, cleaning teeth, and eating. Maintaining silence helps avoid distractions that can interfere with physiological processes and autonomic nervous system activity. More broadly, learning to be silent can lead to inner peace and harmony as it allows one to observe the nature of thoughts and connect to the universe. The document recommends silence as a practical strategy that can provide benefits in negotiations and interactions.
Violence & gita dr. shriniwas janardan kashalikarurjita
The document discusses misconceptions around violence in the Bhagavad Gita. It argues that the Gita does not advocate violence, but rather advocates remembering one's true self and fighting against forgetting oneself, which is considered the true violence. Violence in the Gita refers to actions that cause one to forget their responsibilities and duties. The Gita encourages focusing on the self through yoga and meditation in order to act in a beneficial way according to dharma, rather than in an overtly mean or individualistic manner.
This document lists names and dates that appear to be related to individuals. It includes the names Clayton, Davi Henrique Lopes dos Santos, Clayton Rudy de Almeida Mariano alongside dates from 2010 to 2011 that may be associated with those individuals.
Smart cities project guide Union EuropeaSmart City
The Smart Cities project is creating an innovation network between governments and academic partners in the North Sea Region that is leading to excellence in the development and take-up of e-services and e-government, and which is setting new standards for e-service delivery across the whole North Sea region.
Citizen use of government eService: Comparing use, governance and cooperation...Morten Meyerhoff Nielsen
Presentation of my initial ph.d. finding at https://ttu.ee/nurkse and https://egov.unu.edu project on ICT enabled public service delivery (http://bit.ly/2pXhHSL) on Estonia and Georiga. Presented in the eGov Working Group at the 25th NISPAcee Annual Conference
Innovation Governance in the Public Sector
Kazan, Republic of Tatarstan, Russian Federation
May 18 - 20, 2017
It is the basic concept of the digital india.. its all about what the digital india is.. about its 9 pillars its challenges its impact and its methadology..
Regional Shared eGovernment in the Region of Burgundy: the case of eProcurement ePractice.eu
Authors: Gilles Moutet, Fléri Louis-François, Ralf Cimander
PROCURE is an e-service aimed at more than 2,000 public local entities in the region of Burgundy (France)
Norfolk County Council is participating in the Smart Cities project funded by the EU INTERREG IVB North Sea program. The project aims to create an innovation network between governments and academics to develop e-services. Norfolk's main drivers for participating are the ESD-Toolkit for customer profiling and the Norfolk Broadband Strategy. Key entities shaping Norfolk's e-government context include central UK organizations like CLG and BIS, as well as regional partnerships focused on economic development, broadband access, and sharing best practices.
Co-design describes the process of bringing stakeholders into the service design process. This can start modestly – for instance an ICT department may work to change its relationship with front line service delivery staff – through to citizen-led service re/design. At the heart of the approach is a move towards user-led process design, possibly also leading to a user-led approach to the delivery of services. This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design.
eGovernment Action Plan 2016 2020 accelerating the digital transformation of ...Dejan Majkic
This document is the EU eGovernment Action Plan 2016-2020 from the European Commission. It lays out a vision for borderless, personalized, user-friendly digital public services across the EU by 2020. Key priorities include modernizing public administrations with digital technologies, achieving cross-border interoperability, and facilitating interaction between governments and citizens/businesses. Specific actions focus on areas like e-procurement, electronic identification, open data, and standards to increase interoperability. The plan also outlines principles of digital by default, once-only provision of information, inclusiveness, openness, and trust to guide future eGovernment initiatives.
The document discusses the BlackBerry platform and its offerings for enterprise mobility. It provides details on the BlackBerry software portfolio including the BlackBerry Enterprise Server and BlackBerry Professional Software. It also describes how the BlackBerry platform supports various enterprise applications and services through its mobile data system. It allows extending voice and telephony features to mobile users through integration with the BlackBerry Mobile Voice System.
A retired doctor was invited for an appointment at a medical college. However, during the interview he was told that according to the rules set by the apex body of doctors, he could only be appointed as a lecturer due to not having served in that role for 4 years, despite having 26 years of experience as an Associate Professor and 1 year as a Professor. The interviewers said they had no choice but to follow this rule established by the apex body. The doctor believed the rule was imposed to benefit doctors from certain states and institutions represented by the majority on the apex body, where doctors typically served longer as lecturers before being promoted. Prejudiced and petty rules like this can cause undue stress and negatively impact meritorious individuals
This presentation teaches entrepreneurs and small businesses how to strategically market their company or organization from how to use the basic tools of marketing, to how to identify, create messages for, and deliver messages to target markets. Presented by Ellen Didier of Red Sage Communications, to the FastTrac class at Women's Business Center of North Alabama.
Assertion And Holistic Health Dr. Shriniwas Kashalikarurjita
The document discusses the need for lawmakers around the world to work together to update constitutions and laws to suit changing times and conditions. It suggests studying scriptures objectively to provide useful wisdom and pooling the knowledge of philosophy, psychology, physiology, biology, economy and industry. Developing impeccable universal laws requires inner cleansing to become more objective in perception, thinking, feelings and actions. This assertion is essential for managing total stress, holistic health, superliving and blossoming of both individuals and society, which it is said requires NAMASMARAN.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help relax the body and lift the mood.
Troca de informações entre Jhonatan Oliveira dos Santos e Gabriel Vicente da Silva sobre um contrato de crédito com a empresa WWW.FULANO.COM.BR. O documento menciona também a cidade de Corinthias e o nome de um santo, mas não fornece detalhes sobre o assunto da comunicação.
A girl wakes up in a hospital bed with flashbacks of a party. As she explores the hospital, she hears screaming and finds herself transported to different strange locations like a flat and communal bathroom. She sees a young girl with cuts on her face and is later startled by a figure in a black hood. The document proposes possible taglines and titles for a psychological thriller about this girl, Dawn Crimson, who seems to be a target as she finds herself in dangerous situations unable to escape.
Corrupt Perspective Dr. Shriniwas Kashalikarurjita
The document discusses the corruption of perspective and how it occurs. It states that as the space of one's consciousness becomes more restricted, one's perspective becomes more deteriorated and separated from nature, religions, and even family. This corruption of perspective is subtle and often goes unnoticed. It can make one's thoughts, feelings, and actions increasingly mean, lonely, weak, and selfish, which harms both oneself and society. Namasmaran, or remembrance of the divine name, can break open the shackles restricting one's consciousness and effectively treat the corruption of perspective, which is the root of all misery in the universe.
Mauna (Silence) & Superliving Dr Shriniwas Kashalikarurjita
This document discusses the benefits of silence based on teachings from ancient Sanskrit texts. It provides several reasons why silence is recommended during certain activities like defecation, urination, sexual intercourse, bleeding, cleaning teeth, and eating. Maintaining silence helps avoid distractions that can interfere with physiological processes and autonomic nervous system activity. More broadly, learning to be silent can lead to inner peace and harmony as it allows one to observe the nature of thoughts and connect to the universe. The document recommends silence as a practical strategy that can provide benefits in negotiations and interactions.
Violence & gita dr. shriniwas janardan kashalikarurjita
The document discusses misconceptions around violence in the Bhagavad Gita. It argues that the Gita does not advocate violence, but rather advocates remembering one's true self and fighting against forgetting oneself, which is considered the true violence. Violence in the Gita refers to actions that cause one to forget their responsibilities and duties. The Gita encourages focusing on the self through yoga and meditation in order to act in a beneficial way according to dharma, rather than in an overtly mean or individualistic manner.
This document lists names and dates that appear to be related to individuals. It includes the names Clayton, Davi Henrique Lopes dos Santos, Clayton Rudy de Almeida Mariano alongside dates from 2010 to 2011 that may be associated with those individuals.
Smart cities project guide Union EuropeaSmart City
The Smart Cities project is creating an innovation network between governments and academic partners in the North Sea Region that is leading to excellence in the development and take-up of e-services and e-government, and which is setting new standards for e-service delivery across the whole North Sea region.
Citizen use of government eService: Comparing use, governance and cooperation...Morten Meyerhoff Nielsen
Presentation of my initial ph.d. finding at https://ttu.ee/nurkse and https://egov.unu.edu project on ICT enabled public service delivery (http://bit.ly/2pXhHSL) on Estonia and Georiga. Presented in the eGov Working Group at the 25th NISPAcee Annual Conference
Innovation Governance in the Public Sector
Kazan, Republic of Tatarstan, Russian Federation
May 18 - 20, 2017
It is the basic concept of the digital india.. its all about what the digital india is.. about its 9 pillars its challenges its impact and its methadology..
Regional Shared eGovernment in the Region of Burgundy: the case of eProcurement ePractice.eu
Authors: Gilles Moutet, Fléri Louis-François, Ralf Cimander
PROCURE is an e-service aimed at more than 2,000 public local entities in the region of Burgundy (France)
Norfolk County Council is participating in the Smart Cities project funded by the EU INTERREG IVB North Sea program. The project aims to create an innovation network between governments and academics to develop e-services. Norfolk's main drivers for participating are the ESD-Toolkit for customer profiling and the Norfolk Broadband Strategy. Key entities shaping Norfolk's e-government context include central UK organizations like CLG and BIS, as well as regional partnerships focused on economic development, broadband access, and sharing best practices.
Co-design describes the process of bringing stakeholders into the service design process. This can start modestly – for instance an ICT department may work to change its relationship with front line service delivery staff – through to citizen-led service re/design. At the heart of the approach is a move towards user-led process design, possibly also leading to a user-led approach to the delivery of services. This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design.
eGovernment Action Plan 2016 2020 accelerating the digital transformation of ...Dejan Majkic
This document is the EU eGovernment Action Plan 2016-2020 from the European Commission. It lays out a vision for borderless, personalized, user-friendly digital public services across the EU by 2020. Key priorities include modernizing public administrations with digital technologies, achieving cross-border interoperability, and facilitating interaction between governments and citizens/businesses. Specific actions focus on areas like e-procurement, electronic identification, open data, and standards to increase interoperability. The plan also outlines principles of digital by default, once-only provision of information, inclusiveness, openness, and trust to guide future eGovernment initiatives.
his report summarises the e-government context in Karlstad, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the third of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.
This document discusses the introduction, objectives, and examples of e-governance projects in India. E-governance uses information and communication technologies to enhance governance through more efficient and transparent exchange of information between governments and citizens. The objectives of e-governance include making government information public, increasing citizen participation, establishing transparency and accountability, and reducing government spending. Examples provided are Project E-Cops in Andhra Pradesh, Project Swagat in Gujarat, and Project Panjeeyan in Assam, which digitized various government services and processes.
Presentation titled "Designing a Training Session for Public Authorities". Rural Inclusion Workshop / EFITA 2011 Conference. Prague, Czech Republic 11-14/7/2011.
1. Open government offers Macedonia the opportunity to leapfrog other European countries and join global digital leaders by creating networks of collaboration and economic growth through open data and services.
2. Now is the perfect time for Macedonia to launch an ambitious Open Government Program as it officially joins the Open Government Partnership and the government is committed to strengthening competitiveness through new digital trends.
3. Macedonia's Open Government commitments should address improving public services, increasing integrity and accountability, better managing resources, and increasing safety through concrete and action-oriented goals that respond to public feedback.
Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...Mobile Age Project
Mobile Age project: https://www.mobile-age.eu/
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319.
This material reflects only the author's view and the Research Executive Agency (REA) is not responsible for any use that may be made of the information it contains.
1) The document discusses enterprise architecture as a tool for digital state transformation in Poland, outlining key problems with the current lack of a unified vision and issues with eGovernment services.
2) It proposes using enterprise architecture as a strategic management tool to support digital state development through operationalizing objectives, standardizing models and principles, and linking business, data, software and technical solutions.
3) Examples are provided of how enterprise architecture has been applied in other countries and in Poland, including at the Ministry of Finance and Social Insurance Institution, to bring more coordination, interoperability and improved services.
his report summarises the e-government context in Edinburgh, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the fifth of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.
APIdays Paris 2019 - APIs4DGov Study: Towards an API framework for government...apidays
APIs4DGov Study: Towards an API framework for government
An evidence-based approach based on best practices literature review
Mark Boyd (API Expert), Writer/Analyst at Platformable
The document proposes an infrastructure for establishing e-government in Sri Lanka through improved government-to-government (G2G) communication and information sharing. It discusses two types of G2G models - internal and external facing. While Sri Lanka has an "eSri Lanka" roadmap for e-government, there is no implemented system for intra-government communication. The proposed solution designs and simulates a communication system to organize G2G services and increase effectiveness and efficiency by 75%. The infrastructure could help establish e-government in Sri Lanka.
The document discusses public-private partnerships (PPPs) models for e-governance and analyzes Singapore's e-Procurement project (GeBIZ) as a case study. Key PPP models for e-governance include build-own-operate-transfer, build-own-operate, and build-operate-transfer. GeBIZ was a successful PPP between the Singapore government and a private partner to create a centralized online procurement system. The project increased transparency, reduced costs, and saw over $10 billion in online transactions by 2005. The document concludes that PPPs are a viable model for developing e-governance solutions when customized to each country's needs.
Similar to Understanding e government in groningen (20)
The Smart Cities Project brought together local governments and academics over three years to develop and demonstrate new municipal e-services in the North Sea Region, funded partly by the European Union. It established partnerships between mainstream organizations and created several publications and online portals documenting the project results, including establishing baselines for e-services and an innovation network across the region.
Smart Cities - Smart(er) cities with geolocative technologiesSmart Cities Project
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with
the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones.
This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy.
Smart Cities Brief No.19
Smart Cities - Your library - supporting mobile users in edinburghSmart Cities Project
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how
it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is
best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
Smart Cities- Impact of web accessibility on e-service designSmart Cities Project
This document discusses web accessibility and its importance for designing accessible websites and online services. It provides definitions and guidelines for accessibility and usability. Key points include:
- Accessibility aims to ensure people with disabilities can access the web, while usability focuses on how efficiently users can complete tasks.
- Countries have varying laws on accessibility, with some having specific web accessibility legislation while others recommend guidelines.
- Accessibility considers the needs of people with various disabilities, including visual, auditory, physical, cognitive and neurological.
- Creating an accessible website involves following guidelines, involving disabled users, and addressing laws and regulations.
This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.
GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.
ICTarchitecture - supporting service delivery in Smart CitiesSmart Cities Project
Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical
and theoretical architecture publication which discusses various ICT architecture concepts and the
value that an ICT architecture brings to an organisation.
Creating Smarter Cities - Lessons from the Smart Cites ProjectSmart Cities Project
Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers.
Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems.
Perhaps they may decide to collect, combine and analyse data about their customers to
reveal new insights into their needs and behaviours.
Whatever changes a municipality must make, customer-centricity – the true essence of
‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service
will all but fail if people don’t like it or won’t use it.
In this booklet we give you our whistle-stop tour of our main findings and conclusions. You
may already be an expert with many ideas and experience in this field. Or you may find our
ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path
to customer-centricity we hope that this publication will inspire you on your journey and point
you to places – people and publications – where you can find out more.
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https://bit.ly/Automation_Student_Kickstart
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Understanding e government in groningen
1. Understanding e-government
in Groningen
Summary & Context
The local e-government environment varies tremendously across the Project Context Map
North Sea Region of the EU, with municipal strategies being shaped by
very different national, regional and local policy contexts and political No.2
and technological agendas. This series of reports summarises the local
e-government environment in six municipalities from six different countries
who are participating in the Smart Cities Interreg IVb project. The reports
allow project partners to review their local e-government context, and helps
us identify to common factors across project partners, along with areas of
difference between partners. This report summarises the e-government
context in Groningen, based on interviews with staff from the city, and
identifies factors that they feel shape their local e-government context and
their involvement in the Smart Cities project.
As well as a narrative description of the context, this report contains two
diagrams and a supporting table:
• The main policy drivers for Groningen
• Those projects most relevant to Smart Cities in Groningen
• Details of the entities mentioned including links to source material, in
English where available.
Key Facts:
The information in this document is derived from publically available
descriptions supplied by Groningen, supplemented by desk-based research. Groningen
City Council (Gemeente) within
The Smart Cities Project Groningen Province, in the
Netherlands (a unitary state).
Figure 1 illustrates the organisations that City of Groningen has identified
as being significant to the City’s involvement in the Smart Cities project. Populations:
There are two aspects of European Union (EU) policy that are impacting City – 182 000
Groningen’s involvement in the Smart Cities project. The first (along with Province – 574 000
all project partners) is INTERREG IVB North Sea; the second explicitly Netherland – 16 592 000
identified item is the Services Directive.
The INTERREG initiative is designed to strengthen economic and social
cohesion throughout the European Union, by fostering the balanced
development of the continent through cross-border, transnational and
interregional cooperation. A principal aim of the Programme is to expand
the scope of territorial cooperation and focus on high quality projects in
innovation, the environment, accessibility, and sustainable and competitive
communities.
The 2007-2013 Programme connects regions from seven countries around
the North Sea, incorporating policy level planning and the long lasting and
tangible effects of projects. The North Sea Region Programme 2007-2013
works with cutting edge policy areas in regional development through
transnational projects.
Smart Cities is one of the projects funded through the programme. The
general aim of the Smart Cities project is to create an innovation network
between governments and academic partners leading to excellence in the
domain of the development and take-up of e-services.
2. Regional Development
Europe
INTERREG IVB
European Union
Services Directive
Legal Obligations
Digitisation
Efficiency
Deregulation National Urgency
Programme
Netherlands
Ministry of
Internal Affairs Antwoord voor
bedrijven
VNG
Municipal Association KING eGov
agency
Groningen
Province
Province
Universities Groningen
& Hospitals Accord
Vision
Points of ECLIC
2014
improvement
Customer focus
Efficiency
Smart Cities
City of Groningen College Programme
City
Departments for
Urban Planning &
Development
Information &
Admin
Fig 1:
Main drivers underpinning Groningen’s involvement
NB All items are linked to or supporting Smart Cities
3. The EU Services Directive aims to break down barriers to cross border trade in
services between countries in the EU. It will make it easier for service providers,
particularly small and medium sized enterprises, to offer their services to
customers in other EU countries, whether establishing elsewhere in the EU or
providing services remotely from the a member state. EU Member states are
required to implement the Directive by 28 December 2009.
National level – the Netherlands
At the national level, through the Ministry of Internal Affairs (MBZK), the
National Urgency Programme (NUP) provides the motivation for coordinated
improvements in services across the Netherlands, driven by the Services
Directive as well as strategic needs for efficiency, digitisation of government and
deregulation. The NUP (Dutch: Nationaal Uitvoeringsprogramma Dienstverlening
en e-overheid) was established because it was recognised that citizens and
businesses need a government that is fast, efficient and customer-oriented. It is
a government project bringing focus and coherence in the development of basic
infrastructure of the e-government. The basic infrastructure being developed
includes: access to electronic government, e-authentication, information numbers,
and electronic information based registration and has set up Six sample projects
to make the improved e-government infrastructure visible.
Central government in partnership with VNG, the association of Dutch
municipalities, has established Antwoord voor bedrijven to provide a central
point of information for entrepreneurs: laws and permits in The Netherlands. The
organisation works closely with ministries, other national governments, provincial
authorities, water boards and local councils. Antwoord voor bedrijven is part of
the Antwoord@ initiative to link the various sources of government information.
Groningen
The City of Groningen has a corresponding NUP project as shown in Figure 2.
In January 2010, a new national Quality Institute KING started up: its mission is to
add to sustainable improvement of quality for local governments and services of
municipalities. The idea is that municipalities need a strong and focused national
body.
Figure 2 illustrates the involvement of different organisations in projects associated
with (or impacting) Smart Cities. The drivers behind the organisations’ involvement
can be read from Figure 1. For instance, the business information partnership
(described above), Antwoord voor bedrijven, with its Entrepreneurs Front
Office project provides further motivation for involvement with Smart Cities WP3
and its contact-centre workstream.
The City of Groningen’s strategies of Customer Focus, Points of Improvement
and the need for efficiency (at least as far as Smart Cities is concerned) is
expressed through three strategies. First, there is the College Programme which
coordinates economic development between province, city and civil society.
The Groningen Accord is an agreement between University of Groningen (RuG),
Hanzehogeschool and the municipality of Groningen. It covers projects including
a drastic renovation of the Zernike university complex to the north of the city
including modern architecture and first rate public transport. Housing for students
is also being given a powerful boost. Contributions are also being made to four
innovation clusters that Groningen has nominated (energy, IT, life sciences and
nanotechnology) and to the development and support of knowledge-intensive
economic activity. It is this which is the main driver behind the involvement with
WP4 (Wireless city).
4. NUP
Antwoord@
bedrijven
Province
College
Programme
Groningen Accord
Programmes &
Universities and
Hospitals Projects
Strategy
Wireless City
Unit Smart Cities WP4
City Of Vision 2014
Groningen Programme
BoSs
Smart Cities WP3
Urban Planning
and Economic Efficiency NUP
Development
Multi Channel
Information and
Administration Entrepreneurs
Points of
Improvement Front Office
Customer Focus
Fig 2:
Projects in Gemeente Groningen linked to Smart Cities Within the municipality of Groningen, Programme BOSS works across all eight
departmental silos on central themes like improving customer services and the
conduct of business, including change management and cultural change. It has
clear links to involvement with Smart Cities WP3 workstreams.
BOSS has defined a vision on customer services (decided on by the city council
in October 2009) which includes what has to change within the organisation to
really improve the customer service. More digital services, more process-thinking,
establishing a mid-office within the valid ICT architecture, standardised ways of
working within front- and back-offices etc. The plan (Vision 2014) will take about
four years to establish and to succeed.
5. Source information
The table below gives descriptions of projects and bodies related to Groningen
City’s involvement in Smart Cities, together with links for further information
(some may be in Dutch).
Table 1
Name: Smart Cities
Details of significant entities
www.smartcities.info
The project aims to understand which e-services services work best and why; it
will facilitate transfer of e-Government successes across national borders; it will
identify and support the real transformational impacts of such transfer of good
practices on local government; it will equip decision makers with the knowledge
and ambition to achieve further innovation in the delivery of e-enabled public
services; and will engage national authorities in this ambition. At the European
level, the project will support the creation and growth of communities of practice
across the NSR building organisational commitment to and capacity for inter-
regional government service sharing. Smart Cities will raise the bar in many
aspects.
Name: EU Services Directive
The EU Services Directive aims to break down barriers to cross border trade in
services between countries in the EU. It will make it easier for service providers,
particularly small and medium sized enterprises, to offer their services to
customers in other EU countries, whether establishing elsewhere in the EU or
providing services remotely from the a member state. EU Member states are
required to implement the Directive by 28 December 2009.
Name: INTERREG IVB North Sea
www.northsearegion.eu/ivb/home
The Interreg initiative is designed to strengthen economic and social cohesion
throughout the European Union, by fostering the balanced development of the
continent through cross-border, transnational and interregional cooperation.
The North Sea Region Programme 2007-2013 works with cutting edge policy
areas in regional development through transnational projects.
A principal aim of the Programme is to expand the scope of territorial
cooperation and focus on high quality projects in innovation, the environment,
accessibility, and sustainable and competitive communities.
The 2007-2013 Programme connects regions from seven countries around the
North Sea, incorporating policy level planning and the long lasting and tangible
effects of projects.
Name: MBZK
www.rijksoverheid.nl/ministeries/bzk
The aim of the Ministry of the Interior (BZK) is a well-functioning public
administration, a safe society and a government in which citizens can rely on.
6. Name: VNG
www.vng.nl/smartsite.dws?id=41361
Association of Dutch municipalities, formed to provide expert support to
municipalities in forming their opinions, development of knowledge and
innovation. United in the VNG Dutch municipalities have more influence than
individually. Their association protects their interests, provides products and
services adapted to their needs and provides a joint platform for communication.
Name: Nationaal Uitvoeringsprogramma Dienstverlening en e-overheid
(NUP)
www.e-overheid.nl/sites/nup
Citizens and businesses need a government that fast, efficient and customer-
oriented. This is a government project bringing focus and coherence in the
development of basic infrastructure of the e-government. The basic infrastructure
being developed includes: access to electronic government, e-authentication,
information numbers, and electronic information based registration and has
set up Six sample projects to make the improved e-government infrastructure
visible.
Name: EGEM i-Teams
www.egem-iteams.nl
Electronic government improvement agency. Better service and optimal
business processes to suit the ambitions of modern municipal government
bodies. This is the objective of EGEM i-teams, in collaboration with municipal
governments, and we achieve it by means of developing standards and offering
tailor-made support.
Name: KING
www.kwaliteitsinstituutgemeenten.nl
Kwaliteits Instituut Nederlandse Gemeenten / Quality Institute for all the
Dutch municipalities. Replaced EGEM from 1 Jan 2010. The mission of this
new national institute is: add to sustainable improvement of quality for local
governments and services of municipalities. The idea is that municipalities
need a strong and focused national body. The tasks of the new KING are:
• development ICT standards and ICT architecture
• benchmarks of high standardised quality/ certifying benchmarks
• visits/visitations and quality of management and alderman to meet
new challenges
• facilitating implementation plans and generally.
8. www.smartcities.info
www.epractice.eu/community/smartcities
The Smart Cities project is creating an innovation network between cities and academic
partners to develop and deliver better e-services to citizens and businesses in the North
Sea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of the
European Union.
Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of the
European Union. The North Sea Region Programme 2007-2013 works with regional
development projects around the North Sea. Promoting transnational cooperation, the
Programme aims to make the region a better place to live, work and invest in.
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