Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst.
Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.
Een pragmatische aanpak van drie middelgrote gemeenten. De gemeenten Stichtse Vecht, Wijdemeren en Weesp, zijn net als u bezig met de voorbereidingen voor de drie decentralisaties in het Sociaal Domein. Wij spreken liever van de drie transities. Naast de uitdaging om deze diensten tijdig te kunnen leveren, zijn we de uitdaging aangegaan om dit in een samenwerkingsverband met drie gemeenten op te pakken. We willen en moeten gaan samenwerken.
Graag delen we met u onze keuzes, onze aanpak en ons beoogd resultaat. Natuurlijk leggen we het accent op de informatievoorziening.
De grote dag vd kleine gemeente: ICT-integratieOdinfo BV
Odinfo vertelt over mogelijke samenwerkingsverbanden tussen gemeenten, groot of klein. Zij vermeldt daarbij 13 risico's die u tegen kunt komen. Wat moet u doen om deze te minimaliseren en welke voorbereidingen moet u treffen. Tot slog: waar moet u vooral aan denken en waar moet u zeker rekening mee houden?!
Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.
Een pragmatische aanpak van drie middelgrote gemeenten. De gemeenten Stichtse Vecht, Wijdemeren en Weesp, zijn net als u bezig met de voorbereidingen voor de drie decentralisaties in het Sociaal Domein. Wij spreken liever van de drie transities. Naast de uitdaging om deze diensten tijdig te kunnen leveren, zijn we de uitdaging aangegaan om dit in een samenwerkingsverband met drie gemeenten op te pakken. We willen en moeten gaan samenwerken.
Graag delen we met u onze keuzes, onze aanpak en ons beoogd resultaat. Natuurlijk leggen we het accent op de informatievoorziening.
De grote dag vd kleine gemeente: ICT-integratieOdinfo BV
Odinfo vertelt over mogelijke samenwerkingsverbanden tussen gemeenten, groot of klein. Zij vermeldt daarbij 13 risico's die u tegen kunt komen. Wat moet u doen om deze te minimaliseren en welke voorbereidingen moet u treffen. Tot slog: waar moet u vooral aan denken en waar moet u zeker rekening mee houden?!
150609 benut de diversiteit aan contracten: hybride contracten en crow procon...CROW
Presentaties van de bijeenkomst CROW ProContract en hybride contracten 9 juni 2015.
Sprekers: Ad van Leest (CROW), Walter Suy (CROW), Bart Haring (Gemeente Hoorn), Niels Meijerink (CROW), Wendy Kooijman (Waterschap Groot Salland)
Wat is het nut en de noodzaak van contractmanagement? En uit welke fasen bestaat de ‘contract life cycle’? Leveranciers en opdrachtgevers die actief contractmanagement bedrijven, bevorderen het succes van contracten. Lees de lessen voor leveranciers en afnemers van ICT
150609 benut de diversiteit aan contracten: hybride contracten en crow procon...CROW
Presentaties van de bijeenkomst CROW ProContract en hybride contracten 9 juni 2015.
Sprekers: Ad van Leest (CROW), Walter Suy (CROW), Bart Haring (Gemeente Hoorn), Niels Meijerink (CROW), Wendy Kooijman (Waterschap Groot Salland)
Wat is het nut en de noodzaak van contractmanagement? En uit welke fasen bestaat de ‘contract life cycle’? Leveranciers en opdrachtgevers die actief contractmanagement bedrijven, bevorderen het succes van contracten. Lees de lessen voor leveranciers en afnemers van ICT
CLICKNL kick-off Built Environment - FUTURE METROPOLIS | ENERGYCLICKNL
Het Built Environment netwerk van CLICKNL trapte op 27 juni af met het evenement ‘Future Metropolis’. Aan de hand van de thema’s Shopping, Living, Energy en Transit, met bijbehorende voorbeeldprojecten, werd het debat gevoerd over nieuwe vormen van samenwerking tussen creatieve bedrijven, kennisinstellingen en overheid en tot welke inspirerende oplossingen voor de toekomstige stad dit kan leiden.
Smart Cities - Smart(er) cities with geolocative technologiesSmart Cities Project
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with
the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones.
This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy.
Smart Cities Brief No.19
Smart Cities - Your library - supporting mobile users in edinburghSmart Cities Project
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how
it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is
best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
Smart Cities- Impact of web accessibility on e-service designSmart Cities Project
This report gives some background information about web accessibility
– an approach to designing web sites, e-applications and services so
that they work well for people with disabilities. It covers information about what accessibility means, what regulations there are in the different North Sea Region countries; suggests how to set up an accessibility project and provides guidelines and links to other resources.
This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.
GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.
ICTarchitecture - supporting service delivery in Smart CitiesSmart Cities Project
Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical
and theoretical architecture publication which discusses various ICT architecture concepts and the
value that an ICT architecture brings to an organisation.
Creating Smarter Cities - Lessons from the Smart Cites ProjectSmart Cities Project
Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers.
Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems.
Perhaps they may decide to collect, combine and analyse data about their customers to
reveal new insights into their needs and behaviours.
Whatever changes a municipality must make, customer-centricity – the true essence of
‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service
will all but fail if people don’t like it or won’t use it.
In this booklet we give you our whistle-stop tour of our main findings and conclusions. You
may already be an expert with many ideas and experience in this field. Or you may find our
ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path
to customer-centricity we hope that this publication will inspire you on your journey and point
you to places – people and publications – where you can find out more.
De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven...
Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek.
Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware.
How Smart are you? A self assessment framework for Digital Cities.Smart Cities Project
In the smart Cities project, Memori wrote a framework paper describing the 'Smart Digital City' in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results.
Europe wants to go local. We’re waiting for them in the Citadel. Smart Cities Project
The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do.
a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.
The systematic improvement of public services of national, regional and local governments is now 10 to 15 years underway. Alex Lambregts participated in this process for 8 years and would like to share some personal reflections with the audience regarding the do's and the don’ts. He hopes this will encourage the attendees to comment and to share their reflections on the development of public services in their own countries; not to criticize but to learn and inspire.
Trends in e-government reflect trends in society but also help shape public services and governance. What really is happening now and how will this continue up to 2020? Why we should be both excited yet cautious.