eGovernment in Spain: Legal frameworks as a leverage for sustainability
1. eGovernment in Spain:
Legal frameworks as a
leverage for sustainability
ePractice event:
Efficient and Effective eGovernment Services
September 2011
2. Sustainability Virtuous Circle
eGovernment: The engine of the sustainability virtuous circle
Engagement bloom easier
and co-production of Allows Government to do more with
services and policies less, leading to more sustainable
Sustainable
drives to a more efficient Public Administrations
usage of Government Government
resources
Paves the way for the
creation of new
Participative products, services
and and markets,
Competitive promoting more
Collaborative productive and inclusive
and Inclusive
Society societies
Society
3. eGovernment as public policy
eGovernment is just another
Public Policy but their outcomes
have a global impact: The
sustainability of Society and
Public Administration
Outcomes
Outputs
Social cohesion, economic
activity and enviromental
preservation in an engaged
Inputs Inclusive and
society
participative
Strategies, services used
budgets and by the society
legal frameworks
4. Policy success is more complex in a
complex environment …
Highly decentraliced country with three strong
government levels
17 Regional
Governments
8.108 local councils
15 Ministries and 139
Agencies
5. … but the services have been
deployed and …
Spain has maintained an steady
progress in eGovernment
across the years above the EU
average
92,5% of the procedures are
online in the national level,
equivalent to 99% of the total
volume of cases handled by the
national government
6. … the usage and the cases handled online
are in a continuous growth
TAKE-UP
The switch to the digital channel is under way. USAGE
NON FORMAL
INTERMEDIATION
PROFESSIONAL
INTERMEDIATION
eGovernment
Services
Source: Eurostat and internal data, 2010
7. eGovernment is beginning to have economic
impact in Public Administration …
More productivity in Public Administrations – The National Tax Agency
Source: Spanish National Tax Agency
8. --- and in the society
Reduction of administrative burdens
Handling channel Cost of
administrative
burden
Face to face 80 €
e‐channel 5 €
Intermediaries 35 €
Source: Guía Metodológica para la elaboración de la Memoria del Análisis de Impacto
Normativo, Acuerdo de Consejo de Ministros, 11 Diciembre 2009 (Based on SCM)
The intensive usage of the 20 most important e-
services of the National government could
potentially save 3500 M € in administrative
burdens to the citizens and businesses.
Consuelo Rumí, State Secretary for the Civil Service, 8/3/2011
9. Even the innovative services are providing
a measurable impact
Re-use of public sector information
Infomediaries: Companies who re-use public 230 companies
sector information for create value added Re-use of Public Sector Information
applications, product and services for third Sectors
parties
Economy 37,6%
Business volume 1.600 M € Cartography 30,5%
Legal 17,0%
Infomediary activity 550-600 M € Transports 5,2%
Society and Demography 1,9%
Meteorology 1,1%
5000-5500 employees Others ,… 6,7%
Size of the companies
Más de 50
45,7% customers in other Entre 11 y 50
Member States Entre 1 y 10
Source: “Caracterización del sector Infomediario en España”, Proyecto Aporta, Junio 2011
10. eGovernment contribution to the
enviroment preservation
The digitalization of procedures in the Regional
Government of Madrid allows to process 13.7
million documents every year. More than 60
million printed pages a year equivalent to 4,200
trees, an amount comparable to the trees of
Retiro Park (the biggest park in the City of Madrid)
Source: Regional Government of Madrid, 2010 We will reduce environmental damage
posed by the consumption of 99,000 kilos
of paper a year (1,200 trees), 10 million
liters of water and 500,000 kilowatts of
power with the supress of the paper edition
of the Official Gazzette
Source: BOE, 2008
14. Laws and regulations: The key leverage
Laws and regulations are in the basis of eGovernment services and infrastructures
Institutions Frameworks
Citizens Shared
for and
Rights Platforms
cooperation Guidelines
Laws and regulations
15. Laws and regulations: The key leverage
Citizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007)
Accepted by all the stakeholders Drafted with the collaboration of businesses and civil
society and approved by all the political groups of
the Parliament
Basic law National, regional and local tiers of government
should fulfill the rights recognized to the citizens
The core of the law Recognition of the right to choose the channel for
the relationship with the Public Administrations
A clear deadline for 31/12/2009
accomplishment
Additional rights eID, intermediaries, not to resubmit data, electronic
copies of administrative procedures, eGovernment
ombudsman, …
16. Laws and regulations: The key leverage
Organizational issues: Breaking with the “silo” culture through institutional collaboration
Political involvement paves
the way for the collaboration
among ministries and
government levels
Technical managers
committees for assisting the
political level
Ad-hoc working groups when
they are required
An Advisory Council gives
permanent voice to
businesses, industry and
civil society
17. Laws and regulations: The key leverage
National Security and Interoperability Frameworks: Basic agreements for quality services
Accepted by all Public Developed with the collaboration of all Public
Administrations Administrations with the participation of the industry
Legal texts Development of the provisions for security and
interoperability included in Ley 11/2007
Aligned with international Take into account the state of the art and
standards frameworks and guidelines developed by OECD, EU
18. Laws and regulations: The key leverage
The National Security Framework: The Security Policy for Spanish eGovernment
Creates the necessary
conditions of trust
Introduce common
elements of security
Provide a common
language
Respectful with
personal data
privacy laws
19. Laws and regulations: The key leverage
The National Interoperability Framework: The provision of a common language
Multidimensional and
multilateral approach
Criteria for the selection and
usage of standards
Specification of instruments:
Repository of applications,
inventory of services, …
Definition of common
platforms and services
eSignatures and eIDs
interoperability policy
Catalogue of technical guides:
eDoc, Data models, …
20. Laws and regulations: The key leverage
The value chain of shared platforms and services
Built to support the
whole administrative
procedure lifecycle and Third e-ID
Party Other Public
define in our legal Internet Validation
Services Administration
framework Services Services
Enablers of the
massive and full-
implementation of e- e-forms ePayment
services
More than 23.000.000 of
DNI-e, accepted as eID
by all the Public Electronic
Administrations eDelivery Exchange of
eArchive
Information
A solid base for the
Spanish G-Cloud
21. Summary and conclusions
Laws and regulations provide sustainability to eGovernment services and infrastructures
Establish legal equivalence with paper based
procedures
Rules for collaboration among agencies and
government levels
Clear regulations and guides
Promotes sharing resources
