UCOP Transforms Education Services with Single Pane of Glass Visibility of Entire IT Infrastructure

UCOP Transforms Education Services with Single
Pane of Glass Visibility of Entire IT Infrastructure
Mike Melillo
Mainframe
CA Technologies
Director, Strategy Research
MFT02S
Brian Leavenworth
UCOP
Senior Manager Network and Enterprise Operations Center

2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Abstract
Learn how they are driving transformation of advanced education and
growing as a business with increased operational efficiency and
improved service levels. Get insights on UCOP’s innovative vision and
journey towards unified management of their entire IT infrastructure,
spanning across distributed and mainframe platforms. Learn how they
are using CA Cross-Enterprise APM, CA UIM and CA OPS/MVS® to
maximize application performance, accelerate responsiveness and grow
their business. Hear about their challenges, their successes and the
great results they have achieved.
Brian
Leveanworth
UCOP
Senior Manager Network
and Enterprise Operations
Center
Mike Melillo
CA Technologies
Director, Strategy Research

Agenda
ABOUT UCOP
CHALLENGES
SUMMARY
THE UNIFIED VISION
THE JOURNEY: STEPS TO ACHIEVING THE VISION
BENEFITS AND RESULTS
1
2
3
4
5
6

World-class public research university for,
by and of California.
The Office of the President is the system-
wide headquarters of the University of
California, managing its fiscal and business
operations and supporting the academic
and research missions across its
campuses, labs and medical centers.
About UCOP

UC Mission
Research • Teaching • Public Service
UCOP Information Technology Services
Guiding Statement
We deliver data and technology services and,
through collaboration with partners,
transform the role of Information Technology
to advance the UC mission.
The UCOP Mission

UCOP Key Challenges and Needs
Needed to Improve Service
Delivery across UC Locations
Limited Knowledge in
Operations Staff
Required Increased
Mainframe Integration
Needed Unified Monitoring
across Enterprise
 Lacked ability to provide proactive monitoring to
existing UCOP customers
 Also needed to provide monitoring and operational
efficiency as a service to other Campuses
 Needed ability to better track sub system failures and
system status based on performance thresholds
 Lacked understanding of cross platform architecture
 Needed to be more proactive and provide consistent
level 1 support
 Multiple isolated monitoring tools
 Lacked ability to effectively monitor mainframe,
network, open system, cloud services, and applications

7
© 2015 CA. ALL RIGHTS RESERVED.
How did you
go about
addressing
these
challenges?

UCOP’s Vision
More Efficiently Manage Entire IT Infrastructure
Deliver single pane
of glass visibility
Elevate IT ops staff
proficiency
Break down silos
Silo-Oriented Service-Enabled

Single Pane of Glass Monitoring

Why CA for Enterprise Monitoring?
Unified End-to-End Infrastructure & Application Management
End to End
Monitoring
Application
Deep Dive
Analysis
Transaction
Analysis
Proactive Monitoring based
on Analytics
Consolidation
to Single Pane
of Glass
Service Now
Integration Level 1 Support
Network , Server, Storage,
VM Ware Monitoring, VDI
Infrastructure &
App Dynamic
Inter Dependency
Mapping
Oracle Cloud
Integration
Transaction tracing across entire application architecture...
... reduced MTTR, increase availability and optimize customer experience

CA Services, Training and Support
Teaming for Success Speed Quality
Performance
Why CA?
Collaboration
Responsiveness
Delivering Business Value

Summary
Benefits and Value
• IT workforce transition
driving increased
efficiency and lowered
costs
• Continuous improvement
environment
Centralized monitoring and hosting
services enable UCOP to be more
competitive and grow the business
• Faster problem
identification and triage
• Accelerated MTTR
• Improved service levels

Follow Conversations At…
Demo Station: MNFSE011
Unified Infrastructure Management for
z Systems
Demo Station: MNFSE009
Mobile to Mainframe App Performance
DEMO STATION TECH TALKS
Tech Talk MFT17T:
Identify, Triage and Fix Performance
Problems Faster: See How the University of
California Office of the President Does It
11/19 at 2:00 pm

Thank You!

© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15

UCOP Transforms Education Services with Single Pane of Glass Visibility of Entire IT Infrastructure

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to UCOP Transforms Education Services with Single Pane of Glass Visibility of Entire IT Infrastructure

Similar to UCOP Transforms Education Services with Single Pane of Glass Visibility of Entire IT Infrastructure (20)

More from CA Technologies

More from CA Technologies (20)

Recently uploaded

Recently uploaded (20)

UCOP Transforms Education Services with Single Pane of Glass Visibility of Entire IT Infrastructure