The University of California leverages CA Unified Infrastructure Management APIs to expand their existing monitoring capabilities. They use custom Python scripts and daemons to monitor additional technologies like databases and email. The scripts standardize monitoring code for reusability. While CA UIM provides many out-of-the-box monitoring capabilities, the University of California developed custom solutions to address gaps like monitoring database fields and remote systems without agents. They will demonstrate live examples of their custom monitoring code and dashboards.

1. Case Study: University of California Shares Tips and
Tricks for Leveraging CA Unified Infrastructure
Management APIs to Expand Monitoring for
Existing and Custom Technologies
Alex Solokhin
DevOps: Agile Ops
University of California
Sr. Automation Tools Engineer
DO5X144S
University of California

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© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation
University of California

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Abstract
The APIs that we expose with CA Unified Infrastructure Management provide IT
administrators with the power they need to deliver more operational efficiency
and visibility by allowing them to extend both existing monitoring probes, create
new ones and bridge gaps to monitoring third party software. Join us in this
session to learn how University of California leverages these capabilities to meet
its unique needs such as cloud monitoring, database monitoring and automation
with other ITOM tools. Alex Solokhin from the Office of the President at the
University of California will also provide insights on how to identify gaps for
possible extensions and eventually make the code compatible for the CA
Marketplace.
Alex Solokhin
University Of California
Sr. Automation Tools
Engineer
University of California

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Agenda
ABOUT UNIVERSITY OF CALIFORNIA
CA UNIFIED INFRASTRUCTURE MANAGEMENT AT UCOP
GAP & SOLUTIONS
STANDARDIZING THE CODE
1
2
3
4
University of California
LIVE VIEWS & DEMOS5

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About University Of California
 System-wide headquarters of the University of
California, managing its fiscal and business
operations and supporting the academic and
research missions across its campuses, labs and
medical centers.
 President Janet Napolitano assumed responsibilities
in September 2013 as the 20th president of the
University of California; she directly oversees the 10
campus chancellors and the director of the
Lawrence Berkeley National Lab
Office of the president (UCOP)

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About University Of California
We deliver data and technology services and,
through collaboration with partners, transform the
role of Information Technology to advance the UC
mission.
UCOP Information Technology Services Guiding Statement

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CA Unified Infrastructure Management At UCOP
 Single pane of glass across our heterogeneous environment
– Consolidated multiple tools
 Highly flexible alarm management mechanism
– The triage procedures can be encoded into the alarms
– Eliminates the need to rely on external documentation
for critical incident handling
 The CA UIM framework has the largest and most complete
‘out of the box’ module availability for large scale
infrastructures.
 Integration with third party Incident management systems is
done easily (ServiceNow in our case)
What we selected CA UIM?

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CA UIM @University Of California
Key Benefits Achieved
Multiple tools are consolidated into one solution
with a centralized console
Can be expanded on Ad Hoc basis – easy scalability
that is fast & extremely cost effective
Reduced MTTR and increased reliability through
central alarm/incident management50%

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The Gaps And Solutions
 Things we cannot do with existing probes
– use db VARCHAR data as alarm string
– Monitor email data
 Python & logmon -> flexible power suite
– build daemons, bridge data w/logmon)
– reach all the way into synthetic transaction realm while retaining super
light weight log data structure
 Remote monitoring with no tunnels or robots
through email
Identify drawbacks and downfalls that cannot be addressed out of the box

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Read spooled file to
create logmon
Oracle Client 11G
Correction
Oracle DB Poller Daemon Structure
 Daemon utilizes Oracle 11g client
 Spool data from Oracle db using separately
stored SQL scripts called by the daemon
 Process spooled data to format the final
logmon files
 Look for unique records in the spooled log
every poll cycle and attach them to final
logmon file
 Build logmon profiles to instrument the
data to the dashboard
Query spooled
into log file
Function spool
Unformatted
log
Final logmon
file
Shape final logmon
friendly file. Append
unique records to the
end of the file

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Standardizing the Code
 Set uniform encoding (e.g. utf-8)
 Integrated functions to bypass alarm suppression when
needed
 Function definitions that will allow for universal database
monitoring without code changes
 Open Source format for easy maintenance and
modifications
Making custom daemons easily deployable for different causes

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Applications and Opportunities
Robot-less shipment of monitoring data through email delivery to a local daemon

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Live View of the Code & Dashboards
 Live VPN session to view the examples

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Recommended Sessions
SESSION # TITLE DATE/TIME
DO5T16S
Case Study: Blackhawk Networks Ensures Business
Service Reliability Across Hybrid IT Infrastructures
11/19/2015 at 11:30 am
DO5X142S
Technology Primer: Hey IT—Your Big Data Infrastructure
Can’t Sit in a Silo Anymore
11/19/2015 at 2:00 pm
DO5T17S
Case Study: University of Chicago Achieves High
Availability through a Centralized and Service Centric
Approach to IT Monitoring
11/19/2015 at 4:30 pm

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Follow Conversations At…
Smart Bar
CA UIM
Theater 5
Tech Talks
CA UIM
Theater 5

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Q & A

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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15