This document provides guidance on effective delegation. It discusses how managers often take on too many tasks and responsibilities from their direct reports, referred to as "monkeys". It outlines six rules for managing tasks delegated from subordinates, including clearly defining the task and ensuring the person has enough information and resources to complete it. The document also discusses different types of improperly delegated tasks, such as those passed upward from subordinates or sideways between peers. Overall, it emphasizes the importance of proper delegation to avoid becoming overburdened and allow subordinates to build initiative.
Effective delegation and monkey managementSteve Urquhart
When someone on your team comes to you with a problem and you agree, consciously or otherwise, to do something about it, the monkey is now off their back and on yours. How can managers avoid these “upward-leaping” monkeys? This session, inspired by the book “The One Minute Manager Meets the Monkey,” will provide insights into effective delegation, with an emphasis on how managers, team leaders, and project managers – pretty much anyone who finds themselves in a managing role – can meet their own priorities, give back other people’s monkeys, and help people learn to solve their own problems.
Toxic Employees in the Workplace: Hidden Costs and How to Spot ThemCornerstone OnDemand
Toxicity in any organization is contagious and quickly spreads to your good employees. What’s more, these employees are much more likely than the toxic staff members to seek alternative employment. After all, they are good at their job and can easily transfer to a company with a positive working environment.
If toxicity is destructive in the larger corporate environment, it is lethal in the smaller business. It is absolutely critical that employers focus their attention on avoiding toxic employees in the first place and, alternatively, do their best to identify and eradicate dangerous employee behavior quickly, before it has ripple effects on the bad behavior and voluntary departure of co-workers.
Great book about leadership and management by the captain of a nuclear submarine, L. David Marquet. Modern, interesting, classic, tangible, and demonstrated effectiveness. Very interactive with applicable questions to your people and your organizations.
The Importance of Business Acumen: One Manager's JourneyParadigm Learning
Business Acumen, knowing the business of your business, is a key ingredient to providing excellent human resource capability within an organization.
In this presentation, follow Ted as he learns how business acumen affects his role as Operations Manager. You will see the value in why all managers - and employees for that matter - should have a keen sense of business acumen.
Conflict management, conflict resolution training, conflict management coursesBryan Len
Lessening conflict in the work environment can improve worker profitability, increment representative inspiration and faithfulness, and diminish pressure and non-appearance.
The point of conflict management is to improve learning and gathering results, remembering adequacy or execution for an authoritative setting.
WHY CONFLICT MANAGEMENT IS ESSENTIAL ?
In Conflict Management Training, members become familiar with the reasons for conflict and how to forestall issues before they raise.
You will likewise learn pressure management methods, and how to become more mindful of conflict and its impact on the work environment. This thusly can enable your staff to concentrate on profitability as you improve your relational and relational abilities in the workplace.
LEARN ABOUT :
Characterize sorts of conflict and their causes.
Examine and execute the conflict goal process.
Distinguish conflicts and how to forestall an issue before it heightens.
Create interchanges aptitudes and strategies.
Execute pressure management procedures.
COURSE TOPICS :
Review of Conflict Management
Results of Conflict
Positive Results for the Group
Negative Results
Conflict Outcomes
Feelings in Conflicts
Administrators of Conflict Resolution
Conflict Resolution Process
Conflict Reduction
Exchange
Workshop
Want to learn more ?
Visit tonex.com for conflict management training, course and workshop detail
https://www.tonex.com/training-courses/conflict-management-training/
This training session is designed to help you make better use of your valuable time. The session will focus on practical techniques and information that you can start using right away, today, to gain more control over your busy schedule.
We will cover everything from planning, to prioritizing, to delegating, to controlling the people who control your time. We’ll talk about how to deal more efficiently with meetings, phones, paperwork, interruptions, and emergencies without letting them sidetrack you and sabotage your schedule.
Effective delegation and monkey managementSteve Urquhart
When someone on your team comes to you with a problem and you agree, consciously or otherwise, to do something about it, the monkey is now off their back and on yours. How can managers avoid these “upward-leaping” monkeys? This session, inspired by the book “The One Minute Manager Meets the Monkey,” will provide insights into effective delegation, with an emphasis on how managers, team leaders, and project managers – pretty much anyone who finds themselves in a managing role – can meet their own priorities, give back other people’s monkeys, and help people learn to solve their own problems.
Toxic Employees in the Workplace: Hidden Costs and How to Spot ThemCornerstone OnDemand
Toxicity in any organization is contagious and quickly spreads to your good employees. What’s more, these employees are much more likely than the toxic staff members to seek alternative employment. After all, they are good at their job and can easily transfer to a company with a positive working environment.
If toxicity is destructive in the larger corporate environment, it is lethal in the smaller business. It is absolutely critical that employers focus their attention on avoiding toxic employees in the first place and, alternatively, do their best to identify and eradicate dangerous employee behavior quickly, before it has ripple effects on the bad behavior and voluntary departure of co-workers.
Great book about leadership and management by the captain of a nuclear submarine, L. David Marquet. Modern, interesting, classic, tangible, and demonstrated effectiveness. Very interactive with applicable questions to your people and your organizations.
The Importance of Business Acumen: One Manager's JourneyParadigm Learning
Business Acumen, knowing the business of your business, is a key ingredient to providing excellent human resource capability within an organization.
In this presentation, follow Ted as he learns how business acumen affects his role as Operations Manager. You will see the value in why all managers - and employees for that matter - should have a keen sense of business acumen.
Conflict management, conflict resolution training, conflict management coursesBryan Len
Lessening conflict in the work environment can improve worker profitability, increment representative inspiration and faithfulness, and diminish pressure and non-appearance.
The point of conflict management is to improve learning and gathering results, remembering adequacy or execution for an authoritative setting.
WHY CONFLICT MANAGEMENT IS ESSENTIAL ?
In Conflict Management Training, members become familiar with the reasons for conflict and how to forestall issues before they raise.
You will likewise learn pressure management methods, and how to become more mindful of conflict and its impact on the work environment. This thusly can enable your staff to concentrate on profitability as you improve your relational and relational abilities in the workplace.
LEARN ABOUT :
Characterize sorts of conflict and their causes.
Examine and execute the conflict goal process.
Distinguish conflicts and how to forestall an issue before it heightens.
Create interchanges aptitudes and strategies.
Execute pressure management procedures.
COURSE TOPICS :
Review of Conflict Management
Results of Conflict
Positive Results for the Group
Negative Results
Conflict Outcomes
Feelings in Conflicts
Administrators of Conflict Resolution
Conflict Resolution Process
Conflict Reduction
Exchange
Workshop
Want to learn more ?
Visit tonex.com for conflict management training, course and workshop detail
https://www.tonex.com/training-courses/conflict-management-training/
This training session is designed to help you make better use of your valuable time. The session will focus on practical techniques and information that you can start using right away, today, to gain more control over your busy schedule.
We will cover everything from planning, to prioritizing, to delegating, to controlling the people who control your time. We’ll talk about how to deal more efficiently with meetings, phones, paperwork, interruptions, and emergencies without letting them sidetrack you and sabotage your schedule.
management skills for new managers workshop presentation by Fahmi Abdein targeting new and experienced managers and supervisors. What makes an excellent and successful manager, and how to successfully manage and supervise others.
>>https://workexcel.convertri.com/see-all-14-skills
Even more details on New Supervisor Training: https://workexcel.convertri.com/14-vital-skills-for-supervisors -
This New Supervisor Training PowerPoint helps new supervisors or seasoned supervisors who need additional help to lead employees better, reduce risk to the organization, reduce their stress, and accelerate their skills to improve productivity, reduce conflicts, reduce grievances, and increase workplace harmony. It's all about relationships with supervisors....and it's all about leadership in those relationships, but you can't count on supervisory staff knowing what to say, how to say it, what to do, and how to do it. This program does that. It is stuffed with a zillion tips and we cut out all the fluff. You get all meat and potatoes, now hot air. We created this program to take any supervisor and in two hours pack their brain with skills and abilities like a sardine can---and then leave them with the ability to return to it 24 hours a day to get the answer to supervisory questions the need answered right now. This new supervisor training program goes the extra mail. It covers observing performance, documenting, confronting, communicating properly with upper management, reducing risk of violence in the workplace, doing investigations properly, praising and inspiring employees, and much more. Enjoy this skill #8 and feel free to remove the tags in it or edit the content to suit your purposes. New Supervisor Training PowerPoint help is now easily done. Please contact us if we can help you in anyway. Many other new supervisor training programs and courses are available. One of the most overlooked groups, with regards to training, is old supervisors. There are many new supervisor training programs, but few for seasoned supervisors. This can be a real disadvantage for a business and also for the experienced supervisor. The business world is constantly changing and everyone old and new needs to keep up with their training. Sections of new supervisor training may be totally new to even a seasoned supervisor and they can benefit by learning these new skills. Technology has made so many improvements in how we work and how we supervise that it is imperative that all supervisors are trained in these techniques. Laws and regulations are also constantly changing and sometimes old supervisors get lost in the past and training can help to bring them up to speed with the way laws and regulations are today. But nothing is more important the communication and relationship skills. These soft skills or rather a lack of them are what increase risk to organizations. With this new set of training courses both new supervisors and older supervisors will become champions of productivity.
People Management: Need for Paradigm ShiftTathagat Varma
My talk on how volunteers could be used as model for people management in today's time and age at PMI Pune-Deccan India Chapter's Annual Project Management Conference "OnTarget 2014 - Leadership for Effective Project Management"
Your success in taking on a leadership role is dependent on building positive working relationships with direct reports and being able to exercise authority when necessary.
Our Two-Minute Read, Transitioning from Peer to Leader outlines steps to help make the switch from peer to leader as smooth as possible:
Allowing employees to have influence, increases their accountability and thus their productivity and ultimately your organization’s profitability. Zenger Folkman has discovered through extensive research, how organizations leverage leaders to develop greater personal accountability. Zenger Folkman utilizes a proprietary strengths-based, cross-training approach to enable leaders to intentionally focus on practicing behaviors correlated with accountability to develop greater accountability throughout an organization.
One On Ones are part of your essential management practice. One on ones are unsexy routine but it's the routine of your management practice that produces results. One on ones done right will change your life and put you on the path to management Nirvana. But of course the question is what do you actually do in a One on One meeting? There are 4 sections to a good one on one meeting agenda. They are 1. The Employees Agenda, 2. The Manager's Agenda, 3. Deliverables for the week ahead and 4. Growth.
A story of a Lion and an Ant that carries important messages to leadership and management in today's organisations. It also introduces the concept of management quad; four 'must have' dimensions of any successful management system.
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
The transition from individual contributor to manager can be a daunting task. A survey by CEB, now Gartner, revealed that more than 50% of new managers fail. Balancing new responsibilities while learning how to lead former peers is a common challenge that most first-time managers struggle to overcome.
During this webinar, Learning & Development Manager Libby Mullen will discuss this challenge and five others that new managers face. She’ll explain why management training is a crucial element to success as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
Key takeaways:
Identify key strengths and improve weaknesses of first-time managers
Improve the relationship of new managers and their employees through emotional intelligence development and coaching techniques
Create a training plan that builds confidence and increases productivity for your new managers
This ia a slide show I did for a leadership course. If you wish to have a copy to use, I will send you one free, so long as you give me credit when you use it.
Scenarios to assist managers/supervisors to practice deciding on appropriate disciplinary action and then practicing communicating and administering disciplinary action
Ants Management - Management Lessons from AntsPranavT94
Through observation of behaviour of ants, philosophy has been developed which gives no of lessons which a manager can learn and implement in his work to improve the performance and efficiency.
management skills for new managers workshop presentation by Fahmi Abdein targeting new and experienced managers and supervisors. What makes an excellent and successful manager, and how to successfully manage and supervise others.
>>https://workexcel.convertri.com/see-all-14-skills
Even more details on New Supervisor Training: https://workexcel.convertri.com/14-vital-skills-for-supervisors -
This New Supervisor Training PowerPoint helps new supervisors or seasoned supervisors who need additional help to lead employees better, reduce risk to the organization, reduce their stress, and accelerate their skills to improve productivity, reduce conflicts, reduce grievances, and increase workplace harmony. It's all about relationships with supervisors....and it's all about leadership in those relationships, but you can't count on supervisory staff knowing what to say, how to say it, what to do, and how to do it. This program does that. It is stuffed with a zillion tips and we cut out all the fluff. You get all meat and potatoes, now hot air. We created this program to take any supervisor and in two hours pack their brain with skills and abilities like a sardine can---and then leave them with the ability to return to it 24 hours a day to get the answer to supervisory questions the need answered right now. This new supervisor training program goes the extra mail. It covers observing performance, documenting, confronting, communicating properly with upper management, reducing risk of violence in the workplace, doing investigations properly, praising and inspiring employees, and much more. Enjoy this skill #8 and feel free to remove the tags in it or edit the content to suit your purposes. New Supervisor Training PowerPoint help is now easily done. Please contact us if we can help you in anyway. Many other new supervisor training programs and courses are available. One of the most overlooked groups, with regards to training, is old supervisors. There are many new supervisor training programs, but few for seasoned supervisors. This can be a real disadvantage for a business and also for the experienced supervisor. The business world is constantly changing and everyone old and new needs to keep up with their training. Sections of new supervisor training may be totally new to even a seasoned supervisor and they can benefit by learning these new skills. Technology has made so many improvements in how we work and how we supervise that it is imperative that all supervisors are trained in these techniques. Laws and regulations are also constantly changing and sometimes old supervisors get lost in the past and training can help to bring them up to speed with the way laws and regulations are today. But nothing is more important the communication and relationship skills. These soft skills or rather a lack of them are what increase risk to organizations. With this new set of training courses both new supervisors and older supervisors will become champions of productivity.
People Management: Need for Paradigm ShiftTathagat Varma
My talk on how volunteers could be used as model for people management in today's time and age at PMI Pune-Deccan India Chapter's Annual Project Management Conference "OnTarget 2014 - Leadership for Effective Project Management"
Your success in taking on a leadership role is dependent on building positive working relationships with direct reports and being able to exercise authority when necessary.
Our Two-Minute Read, Transitioning from Peer to Leader outlines steps to help make the switch from peer to leader as smooth as possible:
Allowing employees to have influence, increases their accountability and thus their productivity and ultimately your organization’s profitability. Zenger Folkman has discovered through extensive research, how organizations leverage leaders to develop greater personal accountability. Zenger Folkman utilizes a proprietary strengths-based, cross-training approach to enable leaders to intentionally focus on practicing behaviors correlated with accountability to develop greater accountability throughout an organization.
One On Ones are part of your essential management practice. One on ones are unsexy routine but it's the routine of your management practice that produces results. One on ones done right will change your life and put you on the path to management Nirvana. But of course the question is what do you actually do in a One on One meeting? There are 4 sections to a good one on one meeting agenda. They are 1. The Employees Agenda, 2. The Manager's Agenda, 3. Deliverables for the week ahead and 4. Growth.
A story of a Lion and an Ant that carries important messages to leadership and management in today's organisations. It also introduces the concept of management quad; four 'must have' dimensions of any successful management system.
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
The transition from individual contributor to manager can be a daunting task. A survey by CEB, now Gartner, revealed that more than 50% of new managers fail. Balancing new responsibilities while learning how to lead former peers is a common challenge that most first-time managers struggle to overcome.
During this webinar, Learning & Development Manager Libby Mullen will discuss this challenge and five others that new managers face. She’ll explain why management training is a crucial element to success as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
Key takeaways:
Identify key strengths and improve weaknesses of first-time managers
Improve the relationship of new managers and their employees through emotional intelligence development and coaching techniques
Create a training plan that builds confidence and increases productivity for your new managers
This ia a slide show I did for a leadership course. If you wish to have a copy to use, I will send you one free, so long as you give me credit when you use it.
Scenarios to assist managers/supervisors to practice deciding on appropriate disciplinary action and then practicing communicating and administering disciplinary action
Ants Management - Management Lessons from AntsPranavT94
Through observation of behaviour of ants, philosophy has been developed which gives no of lessons which a manager can learn and implement in his work to improve the performance and efficiency.
Owning a small mammal as a pet can come with its own set of benefits but it can also come with its own set of difficulties and headaches. Some small mammals can have some very bad habits. It will be the responsibility of you, the owner, to curve these habits and find ways to redirect them. Some of these habits may include not using a litter box or chewing on wiring around the house.
This presentation is from around 8 years back, yet the content is relevant even for today. I had made this presentation long back as a one day workshop for my fellow CXOs & Directors on the Board of my then company. As the HR Head, I was trying to challenge the status quo & I must admit, it was a very successful workshop since I ended up transforming that company eventually.
The content is borrowed from all my gurus, mentors & coaches in life so most of this belongs to them. I am sharing it for the benefit of all my fellow HR colleagues in CXO Roles handling change in their companies as a key theme.............All the best....
Successful attributes for making you a valuable IT asset. Rolta
In IT industry there is a myth that only technical knowledge can deliver you success. But, a general research shows that only 15% success is dependent on technical knowledge. Other 85% is dependent on some other attributes. Presentation speaks of these traits.
Our Quarterly house magazine meant for our associates. This covers topics related to Mind management, wealth management , Risk management, Leadership and Marketing management. This issue covers Mirror Neurons, Net worth and Risk Management
Training Your Cat. Inside this
eBook, you will discover the topics
about cat training basics,
understand your cat, know how to
administer discipline correctly,
learning about resources and how
to use them, keeping kitty safe,
training for biting and scratching,
litter box training and the issues
with not training your cat.
Similar to UCF Effective Delegation Monkeys at Work 04 28 2014 (18)
VETsourcing is a not-for-profit initiative introduced by T21 Solutions, LLC as a way to connect military veterans, particularly those with disabilities and other limitations that would preclude traditional employment, with paid work opportunities and projects that will help them earn a living, sharpen their skills, and become increasingly competitive for full-time placements, additional project assignments and greater earning potential.
This is the presentation I will use as a backdrop for a guest lecture session at Webster University, specifically how to use LinkedIn as a career development tool. Feedback and suggestions are always appreciated!
Preview of my presentation for the Southeastern Employment and Training Association (SETA) Spring Conference 2011, "The Power of Social Networks" [seta.org]
This presentation provides an overview of the workforce system in Florida as it prepares to deploy Recovery Act funds as an investment in 21st century talent solutions.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
2. Can you relate to this?
How is it possible that I
am working overtime and
still running out of
time, every day, while it
seems like everyone else
goes home right on time
as if they don’t have
enough to do?
?
3. If any of these are true …
You’ve changed your LinkedIn job
description to Firefighter because you
spend your day in ―management by
crisis‖ mode.
At the end of the work day, you’ve
crossed nothing off on your To-Do list but
you’ve hardly had a minute to spare.
Your smartphone has to be surgically
removed from your hand.
You find yourself heading straight for the
produce section of your local
supermarket because of a craving for
bananas!
You might have a monkey
problem!
4. Do you ever find
yourself asking …
Who’s actually
in charge
around this
place?
6. No matter how much I do …
Why is it that I’ve increased my
efficiency, but now I have more to do?
Wherever I go, hallway, elevator,
parking lot … even the restroom … my
team needs something from me!
I’m working overtime on things my
team needs from me before they can
proceed with their assigned tasks …
You need to be asking yourself
7. Who’s got the monkey?
William Oncken, Jr.
… the tale of an
overburdened manager
who allows his employees
to delegate upward.
http://bit.ly/whosgotthemonkey
8. What is a monkey?
Monkeys are issues/actions that
people bring to you to solve.
The ―monkey on your back‖ metaphor
describes issues, and the ownership
of issues.
Issues may be problems, tasks or
other items at work that you need to
resolve.
They can come from just about
anywhere, without warning … and you
10. Upward-leaping monkeys!
(a.k.a., Upward Delegation)
From a subordinate or team member
to their boss, project
manager, program manager, etc.
Monkeys can leap when you meet
your team members in person, talk to
them on the phone, or (especially!!!)
when you receive e-mail from them.
11. Can you think of a
situation where
someone has “upward
delegated” to you?
Upward-leaping monkeys …
14. Six rules for managing
monkeys
1. Monkeys should be fed or shot
2. Every monkey should have an
assigned feeding time and a degree
of initiative
3. The monkey population should be
kept ―manage-able‖ …
4. Monkeys should be fed by
appointment only
5. Monkey feeding appointments may
be rescheduled …
6. Monkeys shall be fed face to face …
15. ―Case Study‖
WHAT DO YOU
NEED, NEW GUY? I’M
BUSY …
MEET “NEW GUY” …
HE JUST STARTED HERE
… AND HIS BOSS, THE
PROGRAM MANAGER
BOSS
?
16. ―Case Study‖
I’M HAVING PROBLEMS
WITH THIS SPEC, CAN
YOU TAKE A LOOK AT
IT?
KINDA BUSY RIGHT
NOW, LET ME GET
BACK TO YOU
LATER
THURSDAY AFTERNOON, ABOUT 5:45 PM
17. ―Case Study‖
HEY, HAVE YOU HAD A
CHANCE TO LOOK
OVER THAT SPEC YET?
UM, NO. I’LL REVIEW
IT THIS WEEKEND
AND GET BACK TO
YOU
FRIDAY MORNING, ABOUT 9:30 AM
18. ―Case Study‖
WHAT’S THE STATUS OF
THAT SPEC I GAVE YOU
TO LOOK AT LAST
WEEK?
MONDAY MORNING, ABOUT 11:00 AM
KINDA BUSY RIGHT
NOW, LET ME GET
19. New mantra:
At no time while I am helping you will your
problem become my problem. The instant
your problem becomes mine, you will no
longer have a problem.
I cannot help someone who hasn't got a
problem.
20. Monkeys should be fed or
shot
No one likes a starving monkey. They
tend to be very disagreeable and
squeal and raise a ruckus. Monkeys
must be fed periodically.
The problem (the monkey) must be
dealt with between the manager and
the employee with the problem on a
regular basis. If the monkey can be
shot (the problem solved quickly), then
feeding times are not necessary.
21. Every monkey should have an
assigned feeding time …
After a feeding session, the manager
should select an appropriate time for
the next feeding and should have a
number of action steps for the
employee to take.
22. … and a degree of initiative
5. Act on their own; routine reporting
4. Act, but advise at once
3. Recommend, then take resulting
action
2. Ask what to do
1. Wait until told
Levels 1 and 2 are
the biggest
sources of
monkeys!
23. The monkey population should
be kept ―manage-able‖ …
It should take 15 minutes (or less) to
feed a monkey
Managers should keep the list of
problems that are in various stages of
solution at a manageable number.
24. Monkeys should be fed by
appointment only
Allowing employees to bring problems
to you on their timetable increases the
chances that the monkey will move
from the employee to the manager.
By setting specific times for
addressing the problem, managers
empower employees to make interim
decisions about the problem, and still
report back.
25. Monkey feeding appointments
may be rescheduled …
Either party, the manager or the team
member (subordinate), may
reschedule a feeding appointment for
any reason, but it must be scheduled
to a specific time to avoid losing track
of the monkey.
26. Monkeys shall be fed face to
face …
Holding feeding sessions via e-mail or
memo transfers the monkey to the
manager.
An employee can ―pass the monkey‖
to the manager by simply requesting a
response.
Feedings that take place in person or
on the phone require the monkey to
remain with the employee unless the
manager takes an affirmative step to
take it.
(or by telephone, but not in writing)
27. Rules that apply for all
monkeys
1. Define the monkey: It must be fully
described. That is, the next move must be
known.
2. Assign the monkey: It must be fully
owned. Whose monkey is it?
3. “Insure” the monkey: It must be insured,
based on risk. What if you give an important
project to someone who is not ready? How
can you balance the personal growth of
your people with acceptable risk to your
own reputation and career.
4. Put the monkey on a schedule: It must be
placed on a care and feeding schedule.
When, where, and how do you follow up?
29. Some typical reasons not to
delegate? (a.k.a., excuses)
"Delegating would mean giving up
power and control."
"Delegating makes me nonessential."
"Delegating is not worth the time -- I
can do the job myself faster and
better."
"I can't count on my team to handle
this."
30. The Four Cs of getting
comfortable with delegating
Confidence. Be convinced that this person
can do it. If not, use insurance policy:
recommend, then act; or work with them not
for them.
Clarify expectations and be reasonably sure
your team members know what is to be done.
Verify understanding by having them
Be Certain the person has sufficient
resources--
time, information, money, people, assistance,
and authority--to do the work.
Don’t turn over Control until your are
confident that the cost and timing and
quantity and quality of the project will be
acceptable. Have them get back to you with
31. Delegation vs. abdication …
There are a few things that you should
not delegate:
Performance feedback
Disciplinary actions
Politically sensitive tasks
Confrontations arising from
interpersonal conflict
32. In Brief: Oncken’s Rules of
Monkey Management
1. Descriptions: The next moves are
specified. (this is sooooo
important!!!)
2. Owners: The monkey is assigned to
a person. (and that is agreed upon)
3. Insurance: The risk is covered.
4. Care & Feeding: The time and place
for check-up/follow-up is specified.
33. Does it pass the ―Worth-
Your-Time‖ Test?
1. Am I the right person?
2. Is this the right time?
3. Do I have enough information?
―(Even) if your boss asks you to do something and their
request fails the test, it’s not just okay—it’s useful—to
push back or redirect so the work is completed
productively.
It’s not helpful to you, your boss, or your organization if
you waste your time on the wrong work.‖
– Peter Bregman in Harvard Business Review collection: Guide to
35. The Allegory of
the Five
Monkeys
“Bonus Session”
Presented by:
Steve Urquhart
Orange County Clerk of Courts
It’s a jungle
out there!
36. Once there was a cage containing five monkeys.
Inside the cage, hung a banana on a string with a set of stairs under it.
The Allegory of the Five Monkeys
37. Before long, one of the monkeys would attempt to climb the stairs towards
the bananas.
The Allegory of the Five Monkeys
38. As soon as he touches the stairs, all of the monkeys are sprayed with cold
water. After a while, another monkey makes an attempt with the same result.
All the monkeys are sprayed with cold water. Pretty soon, none of the
monkeys will try to climb the stairs.
The Allegory of the Five Monkeys
39. Having learned their lesson, the cold water is put away. One monkey is
removed from the cage and replace it with a new one. The new monkey
sees the banana and wants to climb the stairs.
The Allegory of the Five Monkeys
40. To his surprise and horror, all of the other monkeys attack him. After another
attempt and attack, he knows that if he tries to climb the stairs, he will be
assaulted.
The Allegory of the Five Monkeys
41. The Allegory of the Five Monkeys
Next, remove another of the original five monkeys and replace it with a new
one. The newcomer goes to the stairs and is attacked. The previous
newcomer takes part in the punishment with enthusiasm. Likewise, replace
a third original monkey with a new one, then a fourth, then a fifth.
42. The Allegory of the Five Monkeys
Every time the newest monkey takes to the stairs, he is attacked. Most of
the monkeys that are beating him have no idea why they were not permitted
to climb the stairs or why they are participating in the beating of the newest
monkey.
43. The Allegory of the Five Monkeys
After replacing all of the original monkeys, none of the remaining monkeys
have ever been sprayed with cold water. Nevertheless, no monkey ever
again approaches the stairs to try for the banana.
Why not? Because as far as they know, that's the way it's always been done.
It becomes clear that socialization (and organizational culture) can shape our
thoughts, influence our behaviors and demand our compliance.
44. The Allegory of the Five Monkeys
Because
we’ve
always done
it that way