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1 
Product success lies in the balance 
Ben Wynn 
Chief Product Officer, Somo 
@spotgibson #UCD2014
Product incubator 
focused on creating 
solutions for the 
connected world 
Playing dad, 
constantly answer 
impossible “why” 
questions 
Adventure racing / 
fell running 
(wannabe) 
2 
Ben Wynn
3 
Image: flickr - Morten Siebuhr
Image: flickr - Tony Alter 4
5
6 
Commercial 
Product Guy 
Technical Design
7
8 
Examples
Image: flickr - Sergey Galyonkin 
9
Image: flickr - Jack G 10
11 
Image: flickr - Malcolm 
• Light 
• Cooling 
• Direct access to the heavens
12 
Examples 
In digital
13 
Truffle Pig
14 
Truffle Pig 
Money 
Tech Design 
Differentiate with 
discovery 
Echo Nest ($100M) 
Licence fees 
“Iceberg” design 
20M+ song library 
with 20k+ tracks 
added daily = 
huge big data 
opportunity 
Algorithms to surface the best 
songs from the history of 
recorded sound
15 
Google Maps
16 
Money 
Tech Design 
Advertising services 
revenue 
Completely 
aligned to their 
core business 
model 
Interface 
elegance 
One-handed 
zoom on mobile 
‘Huge’ data 
challenge 
Location data + 
Smart phone 
ubiquity + access 
to recent address 
searches 
Google Maps 
The defacto mapping service
17 
Audi A3 App
18 
Money 
Tech Design 
Persistent action 
bar - delivered 2x 
increase in core KPI 
Experience being 
inside a car 
Natural and 
immersive 
gyroscope control 
HDRI Photography 
+ 3D assets + 
Augmented Reality 
Audi A3 
Increase test drives
19 
Handshake
20 
Cash 
Code Creativity 
Solves the problem 
of networking 
Bridges physical 
and digital 
Rich data insights 
Passive checkins 
shared with 
approved contacts 
Largest rollout of 
iBeacons at a live 
event. 
Handshake 
More effective networking
21 
Implications
22 
Over indulgence 
Money 
“After 8 weeks of 
user interviews I 
believe we need to 
introduce a unified-linear- 
loop 
navigation inspired 
by Kandinski”. 
“You’ve sold 
what?” 
Tech Design 
“I’ve multi-factor 
optimised the core 
stability engine to 
significantly 
improve the IO”
23 
An efficient start up team 
Hustler 
(Commercial) 
Hacker 
(Technology) 
Hipster 
(Design)
24 
Same applies in the enterprise 
Dealer 
Geek Artist 
Traditional 
enterprise 
software 
Marketing 
engagement apps 
“Shiny things” 
CIO CMO
25 
Is your product well balanced? 
Commercial 
Technical Design
26 
Thank you 
Ben Wynn 
@spotgibson 
Image: flickr - Andres Miguez
There’s More 
or is there?
Image: flickr - Tim Green 28
Image: flickr - Valerie Everett 29
Image: Reuters 30

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UCD14 Talk - Ben Wynn - Your Mobile Product Design Lies in the Balance

  • 1. 1 Product success lies in the balance Ben Wynn Chief Product Officer, Somo @spotgibson #UCD2014
  • 2. Product incubator focused on creating solutions for the connected world Playing dad, constantly answer impossible “why” questions Adventure racing / fell running (wannabe) 2 Ben Wynn
  • 3. 3 Image: flickr - Morten Siebuhr
  • 4. Image: flickr - Tony Alter 4
  • 5. 5
  • 6. 6 Commercial Product Guy Technical Design
  • 7. 7
  • 9. Image: flickr - Sergey Galyonkin 9
  • 10. Image: flickr - Jack G 10
  • 11. 11 Image: flickr - Malcolm • Light • Cooling • Direct access to the heavens
  • 12. 12 Examples In digital
  • 14. 14 Truffle Pig Money Tech Design Differentiate with discovery Echo Nest ($100M) Licence fees “Iceberg” design 20M+ song library with 20k+ tracks added daily = huge big data opportunity Algorithms to surface the best songs from the history of recorded sound
  • 16. 16 Money Tech Design Advertising services revenue Completely aligned to their core business model Interface elegance One-handed zoom on mobile ‘Huge’ data challenge Location data + Smart phone ubiquity + access to recent address searches Google Maps The defacto mapping service
  • 17. 17 Audi A3 App
  • 18. 18 Money Tech Design Persistent action bar - delivered 2x increase in core KPI Experience being inside a car Natural and immersive gyroscope control HDRI Photography + 3D assets + Augmented Reality Audi A3 Increase test drives
  • 20. 20 Cash Code Creativity Solves the problem of networking Bridges physical and digital Rich data insights Passive checkins shared with approved contacts Largest rollout of iBeacons at a live event. Handshake More effective networking
  • 22. 22 Over indulgence Money “After 8 weeks of user interviews I believe we need to introduce a unified-linear- loop navigation inspired by Kandinski”. “You’ve sold what?” Tech Design “I’ve multi-factor optimised the core stability engine to significantly improve the IO”
  • 23. 23 An efficient start up team Hustler (Commercial) Hacker (Technology) Hipster (Design)
  • 24. 24 Same applies in the enterprise Dealer Geek Artist Traditional enterprise software Marketing engagement apps “Shiny things” CIO CMO
  • 25. 25 Is your product well balanced? Commercial Technical Design
  • 26. 26 Thank you Ben Wynn @spotgibson Image: flickr - Andres Miguez
  • 27. There’s More or is there?
  • 28. Image: flickr - Tim Green 28
  • 29. Image: flickr - Valerie Everett 29