How experiences sell products @lucyblackwell
| lucy.blackwell@futurelearn.com

Don’t eat me yet!

Feelings

Experiences make
you feel alive.

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PART 1: FEELINGS By paying
attention to the users emotional experience we can understand better the motivations driving users’ decisions.

You are more beautiful than
you think http://realbeautysketches.dove.com/

http://selfesteem.dove.co.uk
#NoLikesNeeded

PART 1: FEELINGS Experiences can
change how people feel about themselves.

How does this make you
feel?

Give me away!

Don’t eat me yet!

Sharing

Do you love anyone enough
to give them your last Rolo?

http://www.dandad.org/en/cadbury-gorilla/

PART 2: SHARING Every experience
can be seen as a conversation, an opportunity to connect.

“Strong social connections… are essential
ingredients to psychological well-being. Experiences, much more than material possessions, tend to encourage these types of social connections.” FROM A STUDY CONDUCTED AT CORNELL UNIVERSITY TITLED ‘THE RELATIVE RELATIVITY OF MATERIAL AND EXPERIENTIAL PURCHASES.’

PART 2: SHARING Experiences encourage
social activity, which people like to share with others, so users end up selling your product for you.

Memories

"Don't bother with the Kings
and Queens of England. All of you should learn these dates instead."

“A satisfying experience, often becomes
even more positive over time as it is embellished in memory.” FROM A STUDY CONDUCTED AT CORNELL UNIVERSITY TITLED ‘THE RELATIVE RELATIVITY OF MATERIAL AND EXPERIENTIAL PURCHASES.’

PART 3: MEMORIES Experiences get
better with age, as the story is retold again and again.

B A

http://www.niemanlab.org/2015/08/the-new-york-times-built-a-slack-bot-to-help-decide-which-stories-to-post-to-social-media/

PART 3: MEMORIES Surprises can
make an experience very memorable.

*This may contain sugar, dairy
& nuts! Eat me*! Save the flag!

Value

FROM ‘THE HIDDEN COST OF
VALUE-SEEKING: PEOPLE DO NOT ACCURATELY FORECAST THE ECONOMIC BENEFITS OF EXPERIENTIAL PURCHASES’ “Survey subjects rated life experiences as making them happier and as a better use of money than buying objects… But they actually spent their cash on material goods, whose value is more easily quantifiable.”

http://www.nationaltheatre.org.uk/shows/the-drowned-man-a-hollywood-fable

PART 4: VALUE Physical mementos
can enrich an experience and make the product feel more valuable.

Verification builds trust, and providing
a more detailed transcript to show the quality of the work done, as well as the effort put in adds value.

PART 4: VALUE Customised mementos
will make an experience feel more unique and valuable to the user.

$14,916.00 Raised.
169 Songs written.

GREAT EXPERIENCES…. Make us feel
alive… Are very share-able… Create a lasting memory… Add value…

Your memento. Thank you! @lucyblackwell
| lucy.blackwell@futurelearn.com